50 customer reviews of lawnstarter.com
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LawnStarter Rating
Based on 50 reviews from LawnStarter customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Description: Easily book lawn mowing online from top-rated, local lawn service pros. On-demand lawn mowing that's trusted by thousands nationwide. Get a FREE quote today!
Address: 814 San Jacinto Boulevard, 78701
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***ALWAYS have proof because there are always 3 sides to a story! Yours, Theirs & PROOF!***
Charlotte P via zendesk.com
Aug 27,2019, 2:01 PM (1 day ago)
To me
##- Please type your reply above this line -##
Hi Lamia,
Thank you for reaching out to us regarding your **Lawn Mowing** service and I'm so sorry this happened.
After reviewing your request, I noticed the service occurred on **Aug 14,2019.** We're always happy to re-evaluate a service should any issues be reported to us within a **5-day** **window**.
However, after this period of time, natural growth of the lawn can obscure important details and make it difficult for us to review the situation. But, we still want to make this right so I will go ahead and add a **$15** credit to your account for the trouble and ensure your crew is aware of the issue. This will apply to your future bill.
Again, I do apologize for the inconvenience it has caused you. This is definitely not the kind of service we want you to experience.
Let me know should you have any other questions or concerns.
Thanks!
Charlotte
LawnStarter Support
[R5R9GL-57LR]
Lamia Kadir
8:36 PM (4 minutes ago)
To LawnStarter
I find this so funny. FT mom who has 3 kids contracted your biz to mow our lawn. Expectation that you do at least the minimum, mow the WHOLE YARD and not CUT corners (pun intended). I then after a long hard day am supposed to verify YOU did your job and have 5 days to contact you (while exhausted) if YOU DID NOT do a good job.
That's like saying, you were supposed to remove my entire APPENDIX out and I have 5 days to let you know you made a mistake?
Ridiculous, Lamia Kadir, MD
Really people! All you have to do is look in your local newspaper or the yellow pages & find yourself a reputable lawn service. If you've got extra $$ to throw away, or don't have the time to make one or two phone calls, then maybe LS will be good for you. **But** be forewarned - this will work for you until something goes wrong - then good luck getting it fixed!
If you like the company you've got now, ask them if they'll work directly w/ you - NOT through the app. I know for a fact that a lot of clients do this and the lawn services are happy to go along. They get paid the same, and you save $$. Maybe a LOT more than $12 a mow - if you have a large yard & other landscaping work done!
The only issues I've had with this service thus far is that you have to specifically ask what gets covered in lawn service. Trimming or Weed-whacking is not covered under their basic service (or if it is, the contractors are shirking). LawnStarter mow thelawn they can get to, and that's it. I had an instance where the contractor didn't mow my side yard because they couldn't get their lawn mower into that area; they didn't weed whack it either.
Second, since they use contractors, those contractors may not always behave the same way twice. The first two times they mowed, they picked up the play yard (it's a plastic play-yard with a slide) and put it back when they were finished. The third time, they put it on the back patio and didn't move it back to its rightful spot. Since it's a 2 person lift (for its length, more than anything), I had a bit of a time getting it back to its rightful spot.
Overall, I definitely recommend them; but before you actually sign up, figure out what's covered under their service; and what their contractors will and won't do. It's not pain free yet; but as they grow, hopefully it'll get there.
I sent a message to the crew requesting they come in the morning, so it won't rain on them. I received an acknowledgement. The same thing happened again: no show on the 2nd day of appointment window. Postponed due to inclement weather.
Changed crew and the new crew promised they would get it done this morning. No show, then the rain starts.
Yesterday I saw an independent landscaper crew mowing a neighbor's lawn while raining (also edging and blowing the clippings). That is the crew I am hiring.
I fired Lawnstarter and recommend everyone does the same.
Here is a link on how to cancel your service online:
https://support.lawnstarter.com/hc/en-us/articles/*******510-How-Do-I-Pause-or-D...⇄ />
I also now have a theory about this company: they are in financial trouble and are not paying their contractors. I looked at the reviews here, they were mostly good until June 2018. That is when it went bad quickly. This type of non-service usually happens when a company is about to file for bankruptcy. Contractors take note and bail on this company. Customers spend your money elsewhere.
If I could give it 0 star I would! But 1 star to get my review in, will have to do!
So I signed up on bi weekly mowing schedule, the 3rd mowing service, the guy emailed and said he cannot come but will mow the week after, which he did. One off? No! He was supposed to mow on June 28, but emailed and said he again. Can't come but will mow Tuesday July 2. Ok, last time, he came through, so we waited. Tuesday came and he emailed again saying he would come on Thursday July 4th. Strange, but fine, only 2 more days! He didn't show up. No email on when he was planning to come.
Now here's the KICKER: I emailed LawnStarter to ASK if LawnStarter can find out whether he will come on Friday, because otherwise something needed to be done, my lawn is 3 weeks from last mowed by this time. WHAT DID LAWNSTARTER do? CANCEL MY ACCOUNT! Right! That's how they resolve customer service issue. My email was courteous and polite. I was simply asking them whether the promised service is going to be rendered! Now they are washing their hands completely.
Good luck trying to get ahold of a person over the phone. I was on hold for 27 minutes before deciding that finding a place to write these reviews is a better way to waste my time!
DONT USE THEM!
I would not recommend this company. Their business practices and customer service are not good.
First off -- LawnStarter NOT an actual lawn service crew. It is a middle man. You request a service and put all faith in them to properly assign and schedule a crew. You are given a LARGE window during which time your service may (or may not!) occur.
My lawn treatment for weeds had a 17 DAY window. I waited patiently through the window after 17 days of waiting. I also had a mow service scheduled that was completely skipped without asking me first. Excellent.
I was told the weed crew was discontinued from their system, and LawnStarter proceeded to reschedule me for another massive "window" that was THREE weeks away!
I call them again, and this time am told it's due to "weather" that my service was rescheduled. (for 17 full days the weather was bad? No.)
I finally get them to reschedule a crew for the following week, and the crew AGAIN does not show up. (Fun fact: This is still the original crew they first claimed was "dropped" from their system).
So, I call that crew directly and am told I was bumped AGAIN because they could not find my address. (Fun Fact 2: I had contacted LawnStarter to tell them my address was incorrect in their system and was told they corrected it. I was also told this via email on this same day but clearly, they did not pass on the correct address to the crew).
After contacting them AGAIN I am told that my address WAS corrected, but now the price of the lawn treatment service is now almost 50% HIGHER due to the previous price quote being based on the wrong area. So for all this trouble, I now get to pay them more $$ on top of the fine I will probably be receiving.
Turns out the other crew that had been mowing my lawn actually WAS dropped from their system, so I can't even get basic mow services for another week. I finally did what I should have done a week ago and CANCELLED everything.
And that is the tale of how my lawn returned to its raw texas hill country wilderness roots. Thanks LawnStarter.
First their website spit out a quote of about $100, which I knew had to be way too low, but the site didn't give a lot of options to push it higher and more accurate. A week later, when they were scheduled to come I get a message "Needs reqoute" in the evening. No offer to give me a new quote but the system automatically rescheduled them to come back, so I figured they would give me a quote then. Nope. Same message that evening a week later, so I finally asked the guy to give me one and if he could come back sooner than when the system had rescheduled as it had been two weeks by that point. He said it would be no problem, but never did. In fact, they evidently came again almost a week later as I got another message of "Reqoute" on the automatic reschedule day. Three weeks of a yard full of leaves, I canceled all services and moved on.
I understand they do not bag but at least the leaves should have been moved away from the fence if it had been trimmed. I was not expecting another cutting until sometime around the 17th. I was totally surprised when they arrived and mowed on the 10th. This time the results were the same with an additional issue... they left all the gates open. Our dogs were let out and they scattered like roaches. With a lot of time invested in driving around, screaming, some assistance from our blessed neighbors and a lot of luck, we were able to repatriate the animals. A couple of them cost quite a bit of money and emotionally, they are all invaluable. Again, using the website email, I messaged the rep and he replied with: "Can you call up lawn starter? See if they can make sure to take care of your account. It was on our job list for service today.", so apparently Adam is a contractor with LS. LS does not list a phone number on the site that I could find. Poor, slow communication, Poor lawn appearance, No attention to details to finish the job, Gate left open because of lack of supervision and laziness. LS is just a referral company. Because they do not have direct control over the staff that actually does the work, they should not be used. I will not use ANY company like that. I will contact mowing companies directly for services in the future.
I started the signup process and got through entering my phone number. I got distracted and didn't go any further. Before i knew it, I was getting text messages about my interest and back to back phone calls asking if I was interested. I told 3 different reps over the phone AND via text that when I had time, I would complete the form and sign up for the service. I advised them I was at work and not to call back.
The very next morning, I start getting phone calls. I asked the first rep to remove my number and when I was ready I would sign up for the service. She told me she would... After about 2 hours, I receive another phone call asking the same question..."are you interested in lawncare?" I was so frustrated, I explained to the rep that I didn't want anymore phone calls and to PLEASE remove my number. SMH!
In order for me to remove my info, I'll need to complete the sign up with credit card info and all. I refuse to use this service because of the initial unwanted contact.
I blocked the number LawnStarter were calling me from, so hopefully that will stop the calls.
After reading the most recent comments on here, I am so very grateful I didn't sign up.
BEWARE!
For starters, when I first signed up for LawnStarter the very first crew LawnStarter sent out came to my house, took pictures of my property, and then proceeded to ask for more money than the quote given by LawnStarter because it was not worth it for their crew to cut my yard. But it was worth it for them to come out and waste their time over $6. After that I had 2 other crews cancel for no reason. When I called LawnStarter they apologized and said they would put their top rated crew on it. Guess who the top rated crew was. That's right the crew that wanted more money!
I also had an instance where they said they came to my house but my gate was locked so they couldn't cut my yard. My gate doesn't lock and I checked my cameras and no one showed up. This is pretty common to have them mark a job complete when it wasn't done, or you constantly get rescheduled. If you sign up for weekly service expect it to be closer to a week and a half to two weeks.
You will have nothing but crew changes and cancellations when using LawnStarter and their crews do a crappy job most of the time. The crews just use this as filler on slow days and could careless because you are not their actual customer, you are LawnStarter's customer. They say they only use their top rated providers but what does that mean when they are all rated poor? Your top provider would maybe be a 3 stars out of 5. Save your time and call around to find a company that you can become a customer of instead of dealing with these headaches.
I could go on and on with stories of how bad this company is and I only used them for 2 months!
First, the app asked for my credit card info before I could review their "policies." I didn't confirm the booking, but the next day I got an email confirmation saying that I had scheduled lawn care. Since I needed my lawn cut, I let it go and decided to try it (mistake).
Second, the crews that came never really did a good job. The lawn was never cut that short, was never edged, clippings were never blown off, and sometimes there were even patches of weeds/grass still untouched.
Third, and most disappointing, the last crew that came ran over our internet cable. I informed Lawnstarter and initially, LawnStarter were very understanding and told me to fill out a property damage form. I did and even included pictures. (It was very clear that the crew had done this, there were mowing lines going over the cable, our internet went down immediately after they left, etc.) Moreover, they didn't even finish the job.
However, the crew did not admit it. Customer service became rude, saying I should have had our internet company bury the line - even though there are flags marking the line and previous lawn companies NEVER had a problem, and insinuated I was lying - despite the pictures. No apology, no offer finishing the job, nothing. Cancelled immediately, said I would leave some reviews, so here I am.
I have been trying to get my yard mowed for the past two months. I have used your service in the past so I am not a new customer. However, the person assigned me to mow my lawn for two months has canceled the day of or the day after the app said LawnStarter would be there for two months in a row. Many times they said it was due to weather when it was a perfectly sunny day. Other times is because they said they were dehydrated. I would try to communicate with them through the messaging app and they would just simply not respond to me.
Because he would move the service up a few days at a time, I would decide to wait, thinking the grass will be a little bit long but they will be here soon. But, unfortunately, for two months, they did not show up. By that time, I was kind of on the hook because your customer service assured me they would not charge me for overgrown grass, so I wanted it to be your company that came to fix the problem rather than having to pay a whole lot of money to a new company because the grass is so long.
I have had to spend so much time trying to work with you guys just to get my yard mowed, and it still hasn't happened. This is the whole premise of your company to have people come out and mow a yard, and I don't understand how you can't get one person to come to my house for two months when I have reached out to you guys so many times.
I have requested to change the crew, I have contacted your customer service, and just like the provider, your customer service team has led me on by saying they spoke to the mower and assured me they would be there on a certain day. However, when the person canceled again - the customer service team only would have the same solution: They would reach out to that same person who has continuously canceled on me rather than giving me a new crew. They finally told me they could not find another crew to come service my area.
Yesterday, they told me to wait by my phone all day because they will contact me by phone. No one ever called, and I kept my phone turned on right next to me the whole day waiting. They assured me yet again that someone would take care of my yard. They told me they would not charge me an overgrown grass fee, and they felt embarrassed and will make it right. But they didn't. Again.
Your service provider, as well as your customer service team, has wasted my time for two months assuring me that they would make things right and never actually following through with anything they said.
My yard is very embarrassing to me. I cannot sit in my backyard in my lawn chair, it's attracting more bugs, and I can't even play with my dog in the backyard right now. It's so overgrown. If you guys did not have enough people to come to service my yard, you all should've been honest with me upfront, so I could've just found a different service rather than moving the service back a few days until it got to this point. Still, I'm so frustrated and stressed.
It's also going to cost me a lot more money now to have someone else mow it because, of course, long grass is a lot more work than if someone had just come every two weeks as I had scheduled with you guys.
I think you should be aware of what a horrible experience it has been. Your website and app look great as a nice tech company for convenience. But first and foremost, your core product is people mowing yards. If you don't have the people to come to mow the yard it's useless and makes people's lives worse and not better.
I hope you also take this feedback and appreciate the time I spent notifying you of this experience because I'm also a business owner. I would be mortified if this was what my customers had to go through at my own company.
As a supervisor Katrina only offered after all the issues which is listed below as well as in my text, file and email documents a slap in the face $25 dollar credit which doesn't even cover the plants that had been chopped up by Carlos team who did my mowing.
I wanted
Full Mulching
Weed killer and fertilizer
Bi weekly mowing...
No follow through and lazy work, missed work no costumer service.
This company does not care at all for there costumers and it is evident. It took from last Friday to this Thursday May 6th to received a phone call back from a supervisor after waiting a month for mulch, never came never called to tell me the plan never rescheduled until I called both times someone was scheduled. Again the same issue with fertilizer and weeding. Anytime you need to get in-touch with someone it takes up to 1 hour and still they don't answer... when you leave your number no one ever calls back. After finally 6 days of waiting the "Supervisor" who was a young girl said she could offered to put our name back out on the list for some other "real company" to pick up and offered $25 credit but only after I repeatedly asked her what she will do to ensure that I stay with a company after the hell I went through and after a month of my yard still looking disgusting. No guarantees we're made (because they are the third man) because what this company does is that they put your name out there and an individual contractor Has to be able to pick you up if that company doesn't fulfill the job all they do is put you back on a list and never call to let you know why (even though it is part of there policy) and so it's just never ending cycle. Even if you wait two weeks and they don't pick you up then you're back to square one or they pick you up and don't come (Oh well you go back on a list)your salon is never serviced it is a ridiculous practice that does not work... even after all my frustration it was clear that this "supervisor" had no idea nor care to fix the situation. Horrible just horrible Do better! I will be sharing this daily so that I can make sure no one ever goes through this again!
I have phone conversations, text and pictures.
I will be sharing this to all so they know what kind of company this is.
GO with anyone else they showed that this is not a company that cares.
Charissa
I inquired about lawn service on 4/14 and was suppose to have my first cut on 4/19 and when the crew came out, because of a issue with the app and somehow I had two profiles the lawn was not cut on that day. I spoke with someone on 4/20 after several calls to the customer service department I finally called the sales department because no one ever answers the customer service line EVER nor do LawnStarter call you back EVER when you leave your number, but moving on...
I was rescheduled for 4/22-4/23 but the crew that was assigned to me had vehicle troubles and asked to reschedule for 6 days out and I agreed but when I went to the app I saw that I was reassigned to another crew "Marque brown lawn barbers" or whatever. I sent them a message and asked if they knew why i was reassigned and he said that he didn't but would likely be able to cut my grass sooner depending on how high it was. I stated that I was at work and would send a picture when I got home. It was dark when I got home so i sent the picture today (sunday) and stated that the previous person quoted me a clean up fee ( I believe was like $68 or $69, but i didn't tell him what was quoted to me) and that i wanted to know what he charged and that he was more than welcome to drive past (if he had time) before friday so that when friday came he could just cut it.
After a couple of hours i got a message to approve a quote so when i go to the app its $396.34. I live in a duplex and only the back yard his high and really I could just hit the front with a weed whacker or something but $400 for a side strip and not even half of a half of a back yard. What kind of company are you all running?
And WHY please tell me WHY is there NEVER ANYONE answering the customer service lines and they NEVER call you back. I am STILL waiting for a call back from customer service from Monday the 19th. The only time I can ever get a person on the phone is when I call sales and they can't help me but if I can't get this issue resolved in the next couple of days i will have to take my business elsewhere.