20 customer reviews of libertygames.co.uk
View Photos
Liberty Games Rating
Based on 20 reviews from Liberty Games customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
Overall satisfaction rating ▼
The team were in constant touch letting me know when the delivery was likely to be. As promised on the day the 2 guys delivering the table were in touch as requested when they were leaving their last drop-off and when they arrived at my location. Delivery and installation was over in a matter of minutes, and this was an upstairs delivery!
Couldn't get a nicer couple of very professional guys. Would highly recommend to anyone that is considering using Liberty games.
Thank you so very much for this wonderful pool table there's no other words for it it absolutely class it play beautifully, the delivery team were just fantastic, there's definitely not a better product anywhere ! I'm just over the moon , thanks from start to finish the experience dealing with liberty has been awesome, would never shop anywhere else !
The process of delivery was very smooth, with calls to confirm order had been received and to check delivery address.
The one down point was that it was advised that the delivery driver would call at the end of the previous job or 30 minutes before but this call did not happen until they were on site and as it was a business address and the nature of my work, I was not there to take the delivery so had to rely on someone else to take it for me. If the call had been made, I could have been there to take the delivery myself.
Everything was fine with the ordering and the product. Just the delivery caused a problem. It was organised to be delivered before 4 pm and came later than that but it was lucky someone was still present. When the delivery driver rang he didn't seem to know what company he was from and I thought it was a scam call. When he did ring back he said he was from some Table Tennis place which I didn't associate with Liberty games so I hung up. However, it was successfully delivered but wanted you to know this was a problem. Good product though and would use Liberty Games again.
My order was running late so I got a call to let me know, I was impressed with the customer service and the website generally. I’m a bit worried as I can’t check my pool table over yet - it’s too heavy for me to lift alone so I’ll have to wait until I move house to check for damage. But I couldn’t resist getting the snooker balls out to check the quality as I’d seen a lot of reviews saying they upgraded to aramith balls - I don’t see any need to so far! Will try to write another review when the table’s up and in use.
We were looking for a pool table to be delivered as quickly as possible therefore we went for this table which Liberty Games had in stock. We spoke to the sales team and they advised it would be 2 - 6 weeks for delivery. We placed the order and were pleasantly surprised when the courier company called to advise they had a spare slot in our area and would deliver in the next 5 days. The courier company were extremely professional and talked me through the whole process including any preparation we were required to do. They arrived at the time stated and built the table in 20 minutes. All in all a great experience and we then used Liberty to buy a table tennis table also.
Liberty Games is the only official stockist of the unico neo geo mvsx. I didn’t want to have to import one and pay customs charges so was thrilled to discover they were selling them. I ordered one using the finance option and was very pleased that it arrived sooner than DPD told me it would. I am extremely happy with my purchase and would not hesitate to buy from Liberty Games again.
Tremendous service from ordering through to delivery (which was incredibly quick!). Ordered a multi-games table on the 28th June, had a phone call from the delivery company on 30th June and it was delivered the next day. Assembly instructions are very clear (most of the parts are stored inside the table section when it first arrives, just fyi). Took me a few hours to assemble everything, and then definitely needed at least two people to lift the table onto the legs. It's seriously heavy! Feels great quality, and I'd happily order from Liberty Games again.
I looked so long for a pool table that I could fold up and store away when not in use and then I discovered Liberty Games. Not only was their selection of game tables and accessories exceptional but also were the reviews, both of the tables but also the customer service. I purchased the highly recommended Tekscore folding pool table with table tennis top as wasn’t disappointed. Delivery was quick as were the updates and progress of my order. The table itself was brilliant for the price and can’t wait to get playing with my family. Thank you Liberty Games.
Excellent service, I made the order and was updated very quickly on when to expect the delivery via email and text. The table is great, the pool table and table tennis are excellent quality. We went for white and when the tops are on it looks like a normal table! Again I was very impressed by their reviews on trustpilot, this made my decision to buy and I wasn't disappointed 🙌🏻
I live in Jersey Channel Islands, therefore have had the extra inconvenience of arranging couriers ect
Liberty Games were very professional arranging all this with me from start to finish !
Answering emails and telephone calls straight away
We used Profreight to courier the pool table, which arrived in perfect condition as the the table was very well protected.
As being off England we found the table very easy to assemble, once together we were delighted with our purchase!!!
A big thank you to Joe and James in sales for all their input !
We are having so much fun !!!!!!
Qas waiting to order a dining pool table but it went out of stock, as soon as it came back in stock i got an email saying it was in stock. Ordering was easy. Delivery was the next day and the driver rang when they was around 30minutes-1hour away. Assembly was easy, although there was no instructions anyone who has put together any furniture before can easily do this.
We are really happy with the Strikeworth multi-game pool, air hockey and table tennis table which is great and of good quality. However, the delivery company was poor, it took over 3 weeks from ordering the games table to its arrival and when it did come they just left the table leaning against the front of the house without knocking or telling us they had arrived..... It's a good job it was a dry day and not raining...
Excellent service from Liberty Games. I never heard of this company before this but I’m so glad I went with them as the actual product (full size table tennis top) is great quality and exactly as described. The delivery was also first rate arriving two days later at a scheduled slot time. Will definitely recommend Liberty Games
Liberty Games is an example of what good looks like in terms of customer service . First of all we love the product , my kids are extremely happy with the games table and we all are thrilled
Now , when the table had a minor issue that I highlighted to their customer service , George Atkinson-Warne was very kind to investigate and also offered to replace the table with a new one .
This is really touching as we loved the product and wanted to keep it anyway
So thank you Liberty Games !
We have bought a air hockey table, a pool table in the last couple of years and just bought a dart board and cabinet. I think the service is great but the products could be better. We had to put in extra screws on the pool table legs. The dart board had a nail sticking out inside the cabinet, the cabinet is a bit flimsy to mount the dart board on to and not easy to get the dart to stop spinning around
My experience with liberty games was outstanding , it was easy to order I also used the option to spread the cost with the loan application it was easy quick and straightforward, after that the process was straightforward, the items I orded came quite quick, the gaming arcade machines was easy to unpack, straightforward to set up the children loved them ,they was better than I expected, I will not hesitate to purchase more in the future as the children grow
Excellent product quality and customer service from Joe at Liberty Games.
The Pureline snooker/pool table is easy to put up, extremely sturdy and with all the accessories you need for hours of fun.
Avanti express kept me informed during delivery process and the two man team were excellent.
Will definitely use Liberty Games again.
We have ordered three pieces of equipment from Liberty Games , Pro table tennis table, Football table and a Pool Table. From the point of sale right through to delivery everything was professional and made very easy for a very busy person like myself. The equipment is true to it's description and very sturdy. We will be using Liberty Games again
I was incredibly pleased with the service offered by Liberty Games and James in particular. I needed the football table to take to Italy by car and my ordering was very late. James expedited my order immediately and I received the football table within 4 days(Including a weekend).
I was very impressed by the updates on the order and details as to when ti would be arriving.
First-class service
thank you