Lotimena

Do NOT waste your money on this company. My tops arrived today and the are just a load of rubbish cheap material not fit for purpose. Lotimena are going in the bin. I don't know how this Company is getting away with it putting beautiful pictures on Facebook and sending something completely different. Please be aware it is a total scam. Would cost more to send them back to China where they are made in those sweat factories DO NOT FALL FOR THEIR FAKE ADS YOU WILL REGRET IT

Postage very expensive, would not have bought but for a free postage on first order flash. 20% of cloths order was postage when eBay experience shows max cost would be £5.30!
I found it difficult to see & change what is in basket.
Quality of photos could be better, ie sharper & same picture used but with material photoshopped on top! Makes me suspicious.
Receipt for full order never appeared on accepting order.
Like the look of the gear though, cheerful colours

I'm sorry to be negative but I took all the items straight to the charity shop. I felt the sizings were all wrong. I'm normally a 10 but everything was slightly too tight in the body and far too big on the arms. The items looked gorgeous online but were very cheap unpleasant materials in reality. Lotimena weren't expensive and it was certainly worth a try. My local charity shop benefited so it wasn't wasted.

A big let down. Not as depicted in the pictures online. Very cheaply made. Uneven stitching, loose threads, wonky seams, cheap horrible fabric... then upon trying to return them realised I had to pay to ship them all the way to China! I have reluctantly accepted a 15% refund and Lotimena will be donated to a charity shop

Had to either return products at my own expense to China or accept 15% refund. To be fair this is not the fault on the customer service person, they are only doing their job but I will not be ordering anything again.

Easy to use web site and great to see the actual garment measurements show below the size selected to save refering to the chart all the time. I thought the prices seemed very reasonable until the actual items turned up. To say I'm disappointed is an understatement. The items look poor quality and cheap and despite the claim Lotimena are cotton or cotton mix they both feel and look very synthetic. I wouldn't buy from this company again.

I found the ordering chaotic. The screen flicked about and I found I had ordered three of something. It was difficult to go back. Also I was supposed to get free shipping as it was my first order but I was charged £8.50 which incidentally was too expensive. It's a shame because I really liked the clothes. Subject to how Lotimena are when they arrive, it will depend if I can be bothered in future.

I had codes for 15% off and the site stated that my first order would be free delivery. However the site only allows one discount code. So I had to choose from either having my items delivered for free rather than the £17 delivery charge or I could have 15% off. Couldn't have both, even though this was my first order. Opted for the free delivery as this was the greater saving.
Disappointing as the clothing looks really nice.

Reasonably easy to order. Returns "at your own expense" sounds reasonable, until you discover that the distribution centre to return to is in China! I ordered 2 dresses, which seemed very reasonably priced, ordered a size bigger than usual, in case Lotimena were small fitting, and they were still roughly 2 sizes too small. Material was ok, but fit was wierd, even allowing for undersizing, eg flat chest, big shoulders. Have given up on returns, decided to keep and give to charity shop and chalk it up to experience

Enquired about returns, prompt response, efficient and seemingly reasonable, until I read that I would have to pay postage to distribution centre in China. gave up at that point

Information on products. And am worried about any costs of returning damaged or found the phones much more complex to set up than was expecting. Had to rely on expert help, as instructions were too numerous and on all items.! One phone has very quiet dialling volume! Other 2 are ok? Loudspeaker is hard to control without getting interference. Good looking phones, nice to hold. Better than our previous Phones.

I am slightly irritated with the company as I made a large order in January and the order was sent to Norway instead of Norfolk. I have emailed you numerous times to ask for assistance and have heard nothing back. However I have made another order as there was some specific items I wanted. I shall continue to email customer service in order to get a refund, So I am not particularly impressed right now

Amazing clothes at such good value for money. Looking forward to receiving my new wardrobe! Just hope I've got the UK size right...

Efficient response initially but as the clothes did not fit well, I needed to return the large majority of my order. I was warned of substantial international shipping costs and then was offered a cash refund of 15% which was then increased to 25%. Having researched the costs of returning the goods and to avoid the parcel being mislaid in transit, I opted for the 25% refund (Return progress notification OrderNo.HBPGF00042178) I appreciate that I should have made myself of the returns policy, but it was disappointing to think that I wouldn't potentially be able to receive a full refund. Unfortunately, it does now mean that I won't be ordering anything from the company again. Furthermore, although Lotimena have said the refund has been issued I have not received it as of yet.
I am awaiting notification and would very much welcome some form of communication to confirm the refund.

Kind regards,

Karen Withers

Very easy to navigate site. Only complaint it said put in code,, FREE,, for new orders / 1st orders. But it automatically took€9.05. For postage and there was no where to put in a code. I felt a bit decieved and dissapointed, as I never got my free postage that I was entitled to as a first time Customer. Just have to wait to see if the shipping time of 7-12 days is true. Or I was decieved on that too, same as chance to get free shipping. Normally I would not mind. But €9.05 is quite expensive when you think you are getting it for free as a new we.

Very poor quality goods. Cheap materials and even the moonstone pendant was not a moonstone. I am only keeping one item and will be returning the order. Even the return process is not easy. My order came in 2 lots and the First pack did not have a slip detailing how to return the goods but the second pack that came a week later did. I went online and was unable to find my way around the site to get a return code.

Poor. I could not find my way around the site

I'm disappointed that apparently 'knitted' garments which are lovely and colourful in design, are not full of texture and 'chunky' but simply a print of a knitted design on a thin fabric. You have such a lovely colourful website, shame you have to aim for the cheaper end of the market only, I would pay for better quality regards apparent Kitted jumpters. Now I need to figure out which is print, which is not.

I was excited to receive my order and was really pleased with some items but disappointed by the quality and size of two items, that did not look like their pictures. I'd like to return them for a refund but haven't yet received a response so would advise caution when ordering.

I requested a refund and wanted to know how to return the items. I'm still waiting for a response.

Although the free shipping was not clear. There was a price for free shipping and then at the time of proceeding the purchase, the price was different. Or at least was not clear for me. Then the payment was not proceeded because the shipping was not confirmed even thought you could get into your paypal account. Anyway, a bit confused for me, but finally worked. Hopefully the products are what I am expecting to receive.

I got an auto reply confirmation of my…
I got an auto reply confirmation of my order and then nothing. No response to emails and it is impossible to find an address for them. I finally received part of my order 14 days after the order, part the main part was not there, marked 'not despatched'. No explanation and no response to my email queries and no refund forthcoming. The P&P is high but you don't find that out until the final stage of purchase. The two items that did arrive do not look like the pictures, cheap fabric, poorly made. Avoid!

Sizing is tricky, small sizes are very large, so couldn't order any trousers as I have a 23 inch waist and 34 inch hips. Also before I passed the spend amount that automatically gives free delivery, i got an email from you offering free delivery as a 1st time buyer, there was no reference as to how to use this, and no code given. I emailed to the Lotimena email address given for advice on how to access the free delivery and 3 days later still no reply.

My wife bought three items though PayPal from this company, the first had stain on the front contacted Lotimena immediately no response, the second item shoddy, the third never arrived. Claimed through PayPal for a refund on two items, Lotimena where has bad. I dealt with China for over twenty years, no trust no loyalty all they care about is the next buck. If you are thinking about buying from this company, burn your money and save the agro.

On Receipt of the dresses I wished to return them both because these were full length but I wanted calf length as shown in the illustration and the red and blue floral dress was appalling having an inserted piece of fabric in the front of the dress. It was the most shoddy dress Ihave ever seen and Istill have not received a refund. In spite of requesting a return address frequently I stillhave not received one

No response