mSpy

I wish I listened to the actual reviews rather than the spin!
*Does not cover "Facebook Messenger"
*Easily detectable on target device
*Misleading advertising and functionality
*"14 day money back guarantee" I can't even get a response!
*very difficult to install.
*stopped working within 24hours
*"try it free" "14 day money back guarantee" Terms list pretty much every possible reason for it not working to exclude a refund. I can't even get a response! Have been messaging them for weeks. NOTHING! Tried the help line, get an overseas call centre that says this line is only for paid technical support (which mSpy conned me into buying and you WILL need) and they said the billing team are only available through email. Good luck with that.
*Misleading checkout! Through completing the checkout it offers you add ons for support, the only button is "Complete" or in little writing remind me later. Don't want a reminder? Press complete, automatically bills you for another $80 of add ons. Instantly processed on your card. $211.00! In total.
Good luck making contact and getting a refund.
I am so frustrated and disappointed. What a waste of money that I couldn't afford to lose but like most people these things are purchased at an emotional and stressful time.
God bless you and give you comfort if you feel you need these sort of apps.
I'm just trusting Jesus to help me through now. I believe this company are taking advantage of people. God bless Myspy too.

I purchased this product to use to monitor two devices. It didn't work. I contacted to get help or a refund. All mSpy offered was for me to keep using it and I get 3 more months free... WHY WOULD I WANT SOMETHING LONGER IF IT DOESNT WORK!? I bought it to monitor family phones. That's what the product is right? WRONG! It didn't work on any of my devices. NO REFUND, NO CANCELLATION, NO SOLUTION. I've emailed, I've callled and I am still stuck with a very EXPENSIVE product that is a crappy version of tracking phone location... It's a glorified find my phone app.

I already have one of those for free! WHY would I pay a yearly subscription of $140 for that?! It didn't have any of the features that it advertises so heavily on the internet or website.

Right on their website it says: Monitor your child's phone activity remotely and make sure they are safe - wherever they are!
View all incoming, outgoing, or deleted text messages
Check their call history
Track the GPS location of the device
Access Facebook, WhatsApp, Snapchat, etc
Works on iPhone, iPad, or any Android device

Enjoy Advanced Monitoring Features:
Call Logs
View all incoming/outgoing calls with contact info, timestamps, and call duration

Text Messages
Read all incoming/outgoing text messages even after they are deleted from the device

GPS Tracking
Track current GPS location of the device and view its location history

Web History
Check browser history of the device, including searches done in the Incognito mode

Online Messengers
Access chats from all popular messengers like WhatsApp, Viber, Snapchat, Telegram, etc

Social Media
See activity on social apps like Instagram, Facebook, Tinder, etc

Media Files
View photos, videos, and other media that is shared or stored on the device

Other Data
Get information about installed apps, calendar activity, emails, and more

NONE OF THESE OTHER FEATURES WORK...
TOTAL RIP OFF...
Customer service is a joke... They don't offer any reasonable solutions. Is it so hard to ask that it works as advertised or youI get my money back? I don't want to keep a product that is worthless to me. NO REFUNDS, CANCELLATION IS A NIGHTMARE...
BUYER BEWARE...

Purchased 1 year of service for iPhone. I bought the non jailbreak plan. Waited 2 days for their dashboard to update, it never did. Chatted with customer service. MSpy said the iPhone aren't working on their own dashboard. Set me up with AnyTrans. The entered a product key for that, and said it is included in what I paid for their service.

Well... Anytrans is crap. It never updates when the 2 devices are on the same internet daily. I know the jailbreak free version doesn't have all of the options as the jailbreak version, but those few functions should work and they don't. The... to top it off, I received a message from AnyTrans saying my trial was ending and I would need to purchase in order to keep all of my functionality (which is umm... basically nothing except eating up hella resources on my desktop)

Contacted service again, they put in a refund request for me. The dashboard I demo before purchasing this product that i thought was so nice, I am unable to use, yet that is not disclosed on their website. That is false advertisement and does not fall under the no refund BS document they have thrown together.

The response to the refund request was I needed to jailbreak my device for the features to work. Uh... what? I purchased the non-jailbreak version... so why would the fix to be to jailbreak. I don't want to jailbreak, I want refund, I replied. Crickets for DAYS. Sent a few more not so nicely worded emails, I admit... finally receiving another response... that I just need to jailbreak the device... and they would offer me their PAID customer service to me at no cost! What a deal! I get free, more than likely non-existent customer service to help jailbreak a device that I have no intention of jailbreaking just so they can pretend that is the issue until it doesn't work either.

Again, No thank you. Please issue my refund. It has now been about 2 weeks... maybe longer and not a response since. IDK if I can call my bank to reverse the charge, but I am going to try that... along with reporting to the BBB.

They are selling a product that doesn't work and they know it. I bet their mother's are proud.

Please do NOT buy this service. I cannot speak for Android, but do NOT purchase for iPhone.

I had read many great reviews about this program. IPhones are very difficult to deal with and it is nice not to have to jailbreak. It is still difficult to get the iCloud credentials. I purchased the program, input the credentials, not to mention two factor authentication, and thought I was good to go. Opened dashboard and nothing. Contacted customer care whom do respond live chat fast. MSpy said I needed to install the mspy app on the phone also and link it to my app. Again, I did this. Open my app and all I see is the location and contacts. I contact customer care again. They say Apple updated and is causing a service issue. They said they have a temporary fix until the system is updated. I thought "okay I understand". However, for this temporary fix you need to purchase the 3 month advanced plan. The fix also will only give you the info when you connect to same WiFi. I was also told the new program will require jailbreak. I wasn't offered anything besides the billing manager will contact you. Very disappointed Mspy.

Never subscribe with mspy not work at all don't spend your money
At the beginning do not bother yourself and never think to buy this software since never do any job.
I will inform you about my experience with them.
Subscribe with full version and I found out the software is not working at the beginning mSpy will informing you you have to Waite 72 hours then the software will start working!
After 72 hours past then they said we are sorry we have technical issues that may take upto two weeks time!.
I requested a full refund then the drama will start I will put all email correspondence with them you will come to concussion that if you paid them:

1- you will not get this software work at all.
2- you never got back your money At all.

For your information this only a few email confirmation Imagen how much time you spend with them each time and at the end they will rip you off.

Dean Blake (mtechn ticket system)
Sep 27,2020, 16:04 GMT+3

Dear Customer,

Thank you for your feedback.

We regret that the application was beyond your expectations. We would like to cooperate with you and suggest a partial refund that is 50% of the amount paid.

At the same time, you'll also have an opportunity to continue using the software within your subscription plan for monitoring any other target device during the billing period. You can even switch to Android device monitoring! If you cannot use the software right now, we can freeze your account for the future. You will be able to re-activate it whenever you're ready.

Please let us know if we should proceed with the partial refund issuance.
Kind Regards,

Dean Blake
Customer Care & Billing Manager

My reply
Sep 27,2020, 15:51 GMT+3

Final conclusion.
Dear Dean

This is an official and leagel warning, please do not send me any more offer, I am not accepting any other solution accept full refund.

I am asking you please send back my refund as soon as possible.

Kind regards

Sunday, 27 September 2020, 8:42 pm +1

My reply
Sep 27,2020, 15:00 GMT+3

Looks like your company need to keep my money like last year, I will give you two more business day to refund full amount, please don't let me to leave nagstive feedback and also taking legal action against your business.

Kind regards

My reply
Sep 27,2020, 14:54 GMT+3

Please please I am asking for refund I don't want any solution from your company.

Kind regards

Dean Blake (mtechn ticket system)
Sep 27,2020, 13:42 GMT+3

Dear Customer,

Thank you for getting back to us.

Kindly note that currently, mSpy is the only software provider that has operational software to monitor iOS devices. We always do our best to get along with the latest iCloud updates.

We recommend you to visit our live chat here at and our technical support representative will walk you through the process, which will take only 10-15 minutes of your time. In a live chat simply ask to try out the new solution for iPhones and you will be guided further.

Moreover, while using the product you will be able to take advantage of one of the alternative solutions offered in our previous email.

Please keep us informed regarding new solution usage and let us know the alternative solution you would like to take advantage of.

Looking forward to hearing from you!
Kind Regards,

Dean Blake
Customer Care & Billing Manager

Dean Blake (mtechn ticket system)
Sep 23,2020, 15:33 GMT+3

Dear Customer,

Thank you for your request.

It is possible that sometimes, there may be technical issues with the software of this kind, however, our customer care team is always doing its best to resolve the problem, if such occurs, at the earliest possible time.

At the same time, we are sorry to hear that at the moment you cannot use the product the way you want it to be used and we would like to offer the following solutions to you:

1. We will gladly extend your subscription for 3 months for FREE in case it is possible for you to replace the target device.

2. We can suggest freezing your account until the situation changes. You'll be able to unfreeze it at any time convenient for you and will not lose any day of your subscription. When you decide to continue using mSpy, you will just need to contact us by live chat and we will unfreeze your account.

As for the last year subscription we regret to inform you that it is technically impossible for us to proceed with a refund due to payment provider regulations and restrictions concerning the date of transaction. In this case we can just add you 12 months to your

After being an mSpy customer for over a year, I logged into my account 2 days ago to find the "Call Recordings" feature had disappeared! I contacted customer service & was told mSpy discontinued this feature, along with "Record Surroundings," due to "technical issues." Absolutely NO NOTICE was given before they yanked these features & hundreds of hours of call files were GONE... POOF! Had mSpy chosen to actually CARE about their customers, notice would've been given... allowing customers (like myself) time to download all recording files (yes, this WAS possible to do when mSpy offered recording services). Had customers been given notification, we could have avoided LOSING HUNDREDS OF HOURS OF CRUCIAL RECORDINGS THAT WE PAID FOR EVERY SINGLE MONTH! MSpy doesn't care about the tragic consequences of their negligence! ABSOLUTE INSANITY!

Following is my response to mSpy's reply:

This reply is for Margaret (*******@mspy.com). WOW! Your response implies the fault lies with my device, which couldnt be farther from the truth! MSpy did, in fact, disable the Call Recordings & Record Surroundings features WITHOUT NOTIFYING CUSTOMERS! Over a years worth of recorded files are there one day & the next day, POOF, they are gone! NO PRIOR WARNINGNO NOTIFICATION WHATSOEVER!

Consider the following scenario:

Over the course of 14 months, I purchase non-perishable food items from X company. I store these items in my pantry for future use. One night, without warning, X company decides they will no longer sell non-perishable food items AND they want everything back that Ive already purchased. X company sneaks into my home, unannounced, and takes all the food items out of my pantry. The next day, I decide to use some of the items Ive purchased from X company to prepare a meal for my family. I go to my pantry, discover that ALL the food items are gone and X company left a note saying, Sorry. Weve chosen to no longer sell non-perishable food items and, due to this decision, weve taken the liberty of stealing everything you purchased from us over the past 14 months. Thank you for your patronage and we apologize for any inconvenience this may cause. If youd like to continue as a customer of X company, well gladly extend your membership for a few months.

HOW CRAZY IS THAT?! Why would anyone wish to continue any kind of relationship with a company that has no regard for its customers nor the devastation caused by taking away, WITHOUT WARNING, items (files) customers have collected and paid for? In my opinion, mSpy is no more than a corporate thief, believing its customers too stupid to read through the mumbo-jumbo apology. This weak excuse for an apology does not even address the fact that mSpy CHOSE to act in a manner that is both unconscionable and unprofessional (putting it mildly). In your pitiful excuse for an apology, you state, These features are device-dependable and in many cases, its performance is out of our control. Thats hilarious! Are you seriously trying to imply that, for some unknown reason, MY phone (which has perfectly compatible with mSpys features the entire time) caused the Call Recordings and Record Surroundings features to be disabled? Further, are you implying that MY phone caused these features to be disabled for EVERY CUSTOMER using these features? Take a look at the reviews. I am NOT the lone ranger here! I am the tip of the iceberg. I am a customer willing to take the time to speak out against corporate theft and TRY to get some sort of compensation for myself and all of the other unfortunate customers who lost priceless files like I did.

Finally, your corporate moguls (note the irony) and ANYONE CONTEMPLATING USING mSpy should take heed of mSpys F rating with the Better Business Bureau! A rating that will soon explode with complaint files, including mine!

I DO NOT WISH TO CONTINUE MY MEMBERSHIP WITH mSpy, FREE OR NOT! I DO WANT A REFUND FOR THIS PAST MONTH, AT THE VERY LEAST. PREFERABLY, I WOULD LIKE TO BE REIMBURSED FOR HALF THE COST OF MY MONTHLY MEMBERSHIP FEES OVER THE PAST 14 MONTHS. WHILE THIS AMOUNT WILL NOT EVEN COME CLOSE TO THE PRICELESS NATURE OF THE FILES STOLEN BY mSpy, IT WOULD SHOW GENUINE REMORSE FOR THE UNETHICAL AND UNPROFESSIONAL MANNER IN WHICH THIS SITUATION HAS BEEN HANDLED!

Program is useless! SCAMMERS

Phone used Samsung S21 Ultra

Please note that the program runs as a malware on Android. You need to disable Play Protect, notifications, and allow access to everything. The program will run only for Dumb and Dumber. Any child that know a minimum will cancel this program.

Also please note that when I requested a refund mSpy offered tech support which I politely declined since I know my way around this things ( also it pretty easy to follow their useless guidance and it's pretty clear that the program is useless after all you are supposed to do; also the program gets canceled at 1st upgrade);

My email goes as following:
Mar 27,2021, 16:26 UTC

Hello,

No thanks. I already know how to install it and it's completly useless on a kid that knows the basic of using a phone.

Please issue the refund as soon as possible.

Best regards,
Alex

And their reply was:

Dear Customer,

Thank you for the reply!

We are sorry you are not satisfied with the service.

At the same time, we would like to remind you that, unfortunately, your request contradicts our Refund Policy, accepted by you on the checkout page when placing an order with mSpy. Kindly check our policy once again here: "refund-policy. Html: "No refund can be issued to a user in case the reasons for a refund are completely beyond mSpy control. They include, but are not limited to:... a user does not accept technical assistance"

At the same time, we are sorry for the inconveniences that you might have faced and we would like to offer you one of the following alternative solutions:

1. We will gladly extend your subscription for 3 months for free in case it is possible for you to start using the software now.

2. If you cannot use the software now, in addition to the free extension, your account will be frozen. It will be put on hold and you will be able to reactivate it anytime when you are ready to start using mSpy without losing your subscription days.

Please let us know if any of these options is suitable for you and we will assist you promptly.
Kind Regards,

Miguel Soler

Overall very disappointed.

Do not buy this product it is totally useless on the new phones/versions

Unfortunately, I bought mSpy to access my child's iPhone. As you review the advertisements for mSpy, you will notice information regarding the ability to monitor Snapchat. Secondly, the advertisement highlights accessing the target phone with iCloud information (non-jailbreak iPhone) and NO need to physically access the phone.
Initially, nothing was accessible from the target phone after signing up. After hours with customer service, I was instructed to download an additional app that would allow me to access the target iPhone information. I asked customer service about accessing Snapchat and mSpy said they cannot do that and they are working on being able to do that. Then, I was told I would have to physically connect the phone each time to the laptop to access any of the phone's content. This is contrary to what is shared on the website.
I contacted mSpy for a refund of $119.99 and they will not respond other than the automatic Zendesk response. They have not contacted me with a refund.
If you have an iPhone, please be very cautious about utilizing these services.

Don't do it. I have done EVERYTHING mSpy asked and it worked for 3 weeks then I was told Apple had new security on their message system & Mspy were working to get ahead of it & should be ok in 2 weeks. That was 2 months ago & now I get no data off them. Even after reinstalling it twice! Still nothing. Everytime I try to get help it is a lengthy online chat, re-explaining everything again & again. Only to get automated replies which from their content u can tell they never read my issue properly. Everytime I ask for a refund I get the run around time and time again. Try this, try that! I've tried it all & it won't work & they simply refuse to give me my $320 back. It's a disgrace & I refuse to back down, I'm seeking advice now & will also be reporting them to every authority I can find. It's an absolute nightmare & they should be ashamed they leave customers feeling so damn mad. But hey, they got the money what do they care! I asked them for a free trial so I could be sure, they said they never offer them but if I'm not happy I could get a refund. Ha. See pic below! I just saw online!

In everything I read, mSpy allows you to "try" their service. Further, mSpy advertise that you can track a phone without having it with you. I also read from an expert that mSpy can connect the phone without it being in your possession. I clicked the button on their site to "try" the service. Low and behold I was misled. MSPY could not connect my phone without having the phone which is out of state! No problem, right. I had the service for 10 minutes maximum. I wrote them an email constantly for the next two weeks and they didn't reply. I finally found a chat box and I told the person that I had contacted mSpy immediately after buying. The gut said that billing would email me soon. And when they did they said, no refund. Mind you, during the two weeks we had figured out how to connect the phone without having it, but the service was horrible. The application kept rebooting. I can't even give this company 1 star. They had misleading information online and on the home page, they took two weeks to respond to an email. And their service didn't work well. I'm sorry I ever heard of mSpy.

Bought the 1 month PREMIUM at $70! $70 for 1 month because I did not want to commit to 3 month at $40 per month or 1 year for $200.

First of all, ADVERTISED that you do not need access to the targeted phone! FIRST LIE!

The set up was brutal and had to put in my daughters Apple ID and password into a site which really I knew nothing about so this made me so uncomfortable. Felt like all her information would be stolen. But I took my chances hoping and praying this wouldn't be the outcome. Didn't work, nothing worked. Had no access to her phone after all this set up. Tried to contact support to learn I had to pay an additional $17 PER MONTH! To talk to someone, remember this is on top of the $70 for 1 month of this so called PREMIUM subscription. The alternative was live chat, I did get to talk to someone who advised me I had to download the app on her phone and that the Apple is and password option doesn't work because Apple changed their security settings! Like great! Now I've entered her very private Apple ID and password into an app for no reason! So 5 days later when I was finally able to access my daughters phone I go through the install process... you know what I had access to? Her location and phone book. That's it! Yep $70 dollars for 1 month to know that she's in school or in our home. Soooo I contact live chat again to find out what I'm doing wrong, only for them to tell me I only get those features if I do at least the 3 month commitment or I can wait a week (April 28th) for them to release a new software called jailbreak that will break all the deeply encoded and encrypted (PROTECTION software) in my daughters phone. Like how creepy and now even more uncomfortable is this starting to sound! So I pay more or wait? This doesn't sound right at all except a scam. I tell them I want a refund since I am not getting the features I needed, wanted, paid for at a very high premium and not to mention AS ADVERTISED! MSpy say they will put my account on hold and I can call them back on the 28th once they release the new software. Again where I will then have to access the targeted device again, do another download and install and in my opinion put her device in security jeopardy. So I say well I can't call unless I pay another $20 per month to call, they say correct because I need at least a 3 month subscription to have that feature. Like isn't premium, premium? 1 month or 3? Isn't it all the same? So confusing. On top of that they will only start my subscription with the remaining time left of my 1 month. So it took me 5 days to access the phone which I wasted. So now I will only have 3 weeks remaining at a cost of $70! And from the reviews I've now been reading sounds like it's an ongoing promise to many other customers that has never been resolved and I am beyond doubtful there will be any resolution of this come April 28th!

This is a total money grabbing scam! Save you money, run from this company. Research some other apps, I hear there are other good apps out there that are a lot cheaper and actually do what they are meant to do!

For the record, I never write reviews. I don't think I've written a single review in my life. There was no way I would hold back from writing this to warn people to STAY AWAY!

We purchased this software a week and a half ago to monitor our teenage son's phone. We thoroughly read the website and confirmed with both the website and technical support that our son's phone was compatible. After a week of attempting to install the software, someone from the "live chat" feature finally helped. Since installation, it has done nothing. I thought it must be user error until I was finally able to get another customer service rep on "live chat" last night. She informed me that because of Apple's upgrade to two-factor identification, none of the features we purchased the product for work. I asked why their website still claims it does, particularly since the two factor identification is not even close to a new upgrade, and she replied that it would "be taken down soon".

She further informed me that mSpy have a fix coming in 3-6 months! Considering there are complaints on here from the summer, with responses from the MSpy Team in December of 2020 stating that this issue has already been resolved; I'm not going to hold my breath.

There is no live person to speak to, all options on their customer service line either hang up or say no one is available (without the ability to leave a voice mail), and they do not respond to any emails sent to ANY of their departments. I will be filing reviews and complaints anywhere possible at this point. Happy to share screenshots of all of these statements from the chat if anyone is in need. I will be combining them with the responses I am finding on these pages from MSpy.

I have had mspy on my daughters phone since August. It worked great and It did what it was supposed to do (except, it does let blocked phone numbers through). Yesterday only a small amount of the target phones activity was sent to me. I know that there was a lot of calls and texts and web browsing that never showed in my dashboard because I was able to look through the phone and see it, so it obviously wasn't deleted before the 2 min mark. Now today i cannot get any new activity at all. The GPS stopped working at 4am and I know there is a good internet connection. I know the phone has activity on it because I have called and texted it several times all day and still nothing. I have phone support and never can talk to anyone. I get hung up on before i get connected and when i do get through... the recording wants my ID number. After I enter it it tells me that I don't have support... ugh so aggravating! I have emailed mspy and still haven't heard from them. I really needed this solved today because it's the weekend and that is when my daughter needs the most monitoring. What is the point of phone support if mspy doesn't live up to their promise of it. 2 days ago I would have given 4 stars.

I decided after needing another company for our business to try mSpy. The seem friendly enough and are willing to say anything to sell you a package but then the costs and problems come flowing in. Unlike other companies, mSpy charge a fee to help root the phone which only then allows you all the features you see in your plan. You'll notice on their sales website that the only comments under the plans are doesn't require rooting. Leaving all the other options blank giving the perception that once you pay for the premium service, you get all the features that others sites offer by rooting for free. NOPE! They want another $43.99 to help you root the target device which you must have in your possession again.
The problems... Tracking isn't accurate even waiting 45+ minutes for it to recognize where you have been. Call logs to not update as they should. Even though these updates are set for 5 minutes, here we are 45 minutes later and nothing. There are other reputable companies out there doing a better job and for less$.

I was really impressed by the offerings of the premium plan, so I signed for just one month to see what it was like... Well, I guess there's some real, real, real fine print somewhere that states (I found some of it after I paid - and then some BIG print that wasn't available before I paid, that stated the following) that the device does indeed still have to be jailbroken for so many of those services. The listing of services that it provides adds little "No-jailbreak" ads next to certain services, leading you to believe that you will have "special" access to the others that are not included in the basic plan. So, if you're looking to get onto Snapchat, etc., you have to jailbreak, and I'm not willing to. But mSpy list Snapchat, so it completely appears like it will be included, no worries, in your premium plan. I saw a few more texts than I did on t33n$@fe, with their free trial, and that was about it... In addition, the lag is horrible. It's 11/4/2015. It hasn't even worked it's way out of 9/2015 yet and it's been hours. What a disappointment. If you just need to check out a few deleted texts and maybe a call log, just find a free trial. Bum software. :(

If I could rate a zero I absolutely would. This company is fraudulent in their claims that the app would be "invisible" and that the user wouldn't even know it was there. MSpy are fully aware that if you have a device running Android 10 or higher this is simply not possible. However, they will NOT tell you this information upfront. I installed the app after confirming via their website that my device was compatible and reading other reviews. After installing I found that the app icon is visible on my device. In addition, because it is highly visible it can be easily uninstalled. I tried hiding it in other apps that can disguise it as a calculator or lock it from being uninstalled but this rendered the app useless. So I contacted support via chat less than 12 hours after installing the app on my device for support. It was at this time that I was told that I could hide the app icon in a folder. I attempted to do this but found that my Motorola phone does not have this option. So, again, I opened a support email for further assistance. I was sent again the youtube video link to hide the app icon in a folder. When I sent video demonstrating that this wasn't possible, I was told they were giving me their paid tech assistance for free to resolve the issue. I downloaded the teamviewer software they required, set up an appointment and the first thing tech support tells me is that it is not possible to hide the app icon on an Android 10. He doesn't even try to work on the phone. Instead, he transfers me to billing department. The billing departments response is "Your issue will be escalated to our Billing Department. Our Billing Agents will contact you by email within the next several business days regarding your cancellation request. We appreciate your patience!" but what happens is that they send me the youtube video to hide the app icon in a folder. Again. They are simply trying to run the time clock out on the 14 days they have to issue a refund. They know that the app cannot be invisible on my device and they admit their website is deceptive. Yet they won't give me a refund to which I am entitled. I've been jumping through hoops to get this app to work on my device and I've complied with every request given to me. This company is fraudulent.

LIARS AND SCAMMERS
PEASE do not be fooled by these people. I was looking for an app that would monitor Snapchat on an IPhone without jailbreaking the phone. After hours of online research I found mspy. Many people had written about it being a good choice and capable of doing what I needed. The people that wrote these things must have been working for mspy, because mSpy lied. On the mspy web page blog there was a post by mspy giving people specific directions to set up to monitor Snapchat on an Iphone without jailbreaking. In addition I went to the mspy chat and asked specifically if mspy is capable of doing this... the response was yes. I figured this was enough confirmation and gave them my money for a one year subscription. What followed was days of me trying to set this up on the target phone and MANY calls and online chats. It would not monitor a single thing on the phone even aside from Snapchat. Finally in another chat I again asked for help and finally got the truth in response. They told me that mspy is not able to monitor Snapchat without jailbreaking the phone. I went through the online procedures to explain how they mislead me and requested a refund. I received a reply saying they would not refund my money because my reason was classified as a personal dislike of the app and not covered under their refund policy. I finally was able to get a person on the phone and told him what the email said and explained to him that it was not a personal reason... it was the result of them scamming me into buying something I could not use. The person on the phone said that I already had their response and he couldn't help me but I could email them again. I told him I had been getting ignored and put off for a week and needed to speak to his supervisor. A supervisor named Alex called me and explained everything AGAIN. At first he said he had no record of the original chat saying yes (before I purchased meaning yes it would do what I needed) so they would not refund. Then I said even if that's true what about the false directions posted telling people how to monitor without jailbreak? He said if I could send a screenshot of this he would process the refund. I sent the screenshot. I received a reply that said it was still a personal reason but they would offer me a 30% refund and I could still use the software to monitor the device for the length I purchased. I guess they forgot that I told them IT NEVER MONITORED ANYTHING ON THE PHONE! To this lame offer I responded:
This is NOT acceptable. THIS IS RIDICULOUS! I spoke with Alex on the phone. I was lied to by your chat person and the website that this would monitor Snapchat without jailbreak before I bought it. After days of not being able to get this to work I was told it would not work without jailbreak. You are liars and scammers. I have spent weeks trying to get you to do the right thing with emails and phone calls and you keep giving lame excuses and trying to avoid accepting responsibility. Alex told me when I provided the screenshot proving you mislead people online he would move forward with my refund. Instead you offer me 30% and the ability to continue using it to monitor... THIS NEVER WORKED... I AM NOT ABLE TO MONITOR ANYTHING! UNBELIEVABLE! If you do not give me the full refund I will post everything I mentioned here on every possible review site I can and report you to Better Business, Consumer Affairs, and anywhere else I can to warn people away from your lies and scams. I will post the screenshot where you lied and the chat where you tell me I can't use it without jailbreak. Refund my FULL amount! They then sent an offer of 70%. I demanded full. Then they sent a message that I would receive "less than 9%" due to various fees.

Now they are ignoring me. I have sent 2 more emails asking for the status of my refund and have gotten nothing. DO NOT GIVE THESE PEOPLE YOUR MONEY!

This company has unethical practices! I bought a 1 yr subscription- mSpyware had old software on their website and after paying $169.99 and downloading it to my phone, it worked for one day, due to outdated software mSpy sold me and because of Apple's iPhone security it stopped working. I immediately requested a refund (1.5 days after the purchase) mSpyware took 5 days to respond telling me they had a new version of the software to download! They waited 5 days to respond! I politely declined and requested a full refund...

After waiting 2 weeks for a response, I put in another request... nothing, now they say no refund is available because I won't accept technical help. This company has very unethical practices! I would not buy anything from this company. I opened a case against them with Paypal and mSpyware immediately sent me a threatening email, saying they would refund 70% if I would close the case, but I had to close the case to get the refund! Unethical... do your research, stupid me, I didn't research them first.

A lot of promises nothing worked I'm better off using Bark than stupid Mspy! When I purchased mspy on 8/8/21 I was told that if I'm not satisfied with the product I have 10days to cancel for a full refund. After 9 days days I decided that I'm not paying for dashboard of nothing! Got in touch with customer service was assured that I will get a refund within 5days. After 10 days I checked my cc to see if refund was issued. Nothing! Got in touch with mspy again same thing. Was told to stay on top of billing department to make sure I get the refund then I get this message
Mary Lean (mSpy)
Aug 28,2021, 16:47 UTC

Dear Customer,

Thank you for the reply!

We are sorry you are not satisfied with the service.

At the same time, we would like to remind you that, unfortunately, your request contradicts our Refund Policy, accepted by you on the checkout page when placing an order with mSpy. Kindly check our policy once again here: https://www2.mspy.com/refund-policy.html: "No refund can be issued to a user in case the reasons for a refund are completely beyond mSpy control. MSpy include, but are not limited to:... a user does not accept technical assistance" (funny that you have to pay an extra $$$ to get technical assistance. Total scam!)
Apparently on 8/11/21 they came up with a new refund policy that offers no refund whether it works or it doesn't! Stay away! Don't waste your money and time

Similar to several others, purchased the software after carefully checking all of the compatibility guidelines. Though the software claimed to work without root, the only thing it reports on is calls and texts (which can be easily requested from the carrier). Rooting my device was unsuccessful and, with only 5 days of use I decided to request a refund. The customer service people immediately started making accusations that I hadn't rooted the device correctly and that I should let them do it. Nevermind the fact that I had successfully rooted all of my devices up to this newest one because of all the issues around rooting the S7 Edge.

Suddenly the tone from them changes and mSpy have a "new" version that will fix all my troubles! I decided to hear them out on the new version and it's all sounding fine except that they want me to pay them to install it... ok... so I already paid for 12 months and it didn't work as advertised and now you want more money?!? I told them I'm not interested and I just want my money back. They agreed to do 30% of my purchase price. Lol... scam company... garbage customer service... shady billing department. Nevermind the fact that they're storing private information from your phone on their servers. I wonder what someone might do when the keylogger picks up your bank login information... Stay clear of these con artists!