National Express

They need to sort out their luggage criteria you can have 2 medium suitcases each weighing 20kg so allowed 40kg but say with a large suitcase you can only have 20kg because it takes up more space but shows they're invalids cause 2 medium suitcases take up the same space as a large but then also has 20kg more weight more then a large. Will advise no one to use this service they're not understanding or are they any good

Used National Express coaches for the first time to make an 8 hour journey to visit my Daughter. Brilliant service, fantastic drivers and a safe and easy trip, thankyou.

First of all it was very hard to find where the bus stopped. When the bus came, the driver and he asked me why the ticket was for the last bus, to which I replied that I missed the previous bus which departed the day before at 10pm, but this is a flexible ticket. He said it is not a flexible ticket and that normally, even so, you have to call national express first in order to take a different bus. I apologized and said that I was not aware of that, and that this is definitely a flexible ticket because I paid extra for it. With a very aggressive rude tone he kept saying it’s not, thinking I was lying, and then finally found where it said “flexible,” and I said “come on man” in response out of fear and frustration. He then said in front of everyone that “this girl needs to watch her mouth” and that he can decide if I get on the bus or not, and that he may not take me and everyone else will go on first. He made me stand to the side, I was with my friend as well who’s ticket was fine, and he let everyone go on in front of me. There were very few people riding the bus. He even told my friend she could get on now, who was standing right next to me. She said, no, she won’t get on the bus without me.
After that he let me go on. After I got on, he let a group of teenagers on the bus, who said very loudly that he didn’t even check their tickets and some of them got on for free. They also were shouting on the bus for the entirety of their ride. I am not exaggerating, I really mean shouting. The driver did not say anything to stop this.
I was infuriated that the driver threatened to not let me on the bus. It was 3am and I had no other way of getting home and no where to stay in Brighton. There were maybe 10 people on the bus in total, but he still threatened to not take me on. I was very scared as I did not know if I would be stranded alone in Brighton. I'm a young woman and it was 3am, during a storm. Throughout the bus ride I was scared to even speak to the driver to ask a question about the destination or ask the teenagers to be quiet in fear he would kick me off. This was a very unpleasant and scary experience and I will not ever be using National Express services again. This is not the first time I have experienced a rude driver with these services.