Oak Furniture Land

Ordered set of bedroom furniture (triple wardrobe, chest of drawers and two bedside tables). Paid £99 for delivery to room of choice with assembly and removal of packaging. We could not be home on delivery day so asked relative to wait, they put a faulty chest of drawers and two bedside tables upstairs along with one package of the wardrobe. Left other wardrobe package (weighing 125kg) in downstairs hallway. Had to get somebody round to help us move wardrobe upstairs, then found this was also faulty after assembling. Have so far had two replacements delivered, also damaged, so are still on original damaged item, plus have twice emptied entire contents waiting for new one to arrive, only to have to put everything straight back. So far have received a delivery refund, which they have called a gesture of goodwill, but which we believe to be a refund for a service we paid for and they did not provide. Have been told we may receive a further 'goodwill gesture' once issues are fully resolved, so fingers crossed wardrobe number four is better.

Me and my husband has placed an order for the bed frame in November 2021and was due for delivery in February 2022.We waited for the delivery and nothing was delivered on the same day neither we received any mail/phone calls.We tried contacting them through mail and phone.After 2 weeks of continuous trying we were able to get an update from them that they have an difficulty in getting the furniture from some another country and has to postpone the delivery to April.we waited for the delivery in April and on the due date we missed a call and call back them within 15 minutes.no answer.We rang the customer service and came to know that the delivery man gave as a ring when he reached in front of our door and because it was not answered he left the scene.They didn’t bother to give a courtesy call 30 minutes prior delivery/ring the door bell,which is assured in the order statement.The customer service apologised for the same and assured to call us back the same day to confirm the delivery same day,if not she asked 3 days available in the following week to confirm delivery booking and made sure she will call us back to give an update the same day itself.we waited one week.no phone calls/mail/any updates.We rang them and after an hour of holding we were answered that the person failed to book any delivery date and the next available date is in July.How much frustrating and irresponsible dealing.After receiving the money and the order,they don’t have any responsibility towards the customer,not even bothered to update about any delays/problems from their side.we have to waste our valuable time and energy for getting updates and waiting for postponed deliveries.Even after months of waiting,how irresponsible and unprofessional are the delivery team-not bothered to ring the doorbell/give a courtesy call before making the customer wait another 4 months.Not at all recommended.This is the last time I would order anything from Oakfurniture Land.

DO NOT ORDER from Oak Furniture Land! I had 2 separate orders from last year and still have issues which are not resolved. There were damaged items, items going missing, and I lost count of all the delays (some of which I was not even informed of and waited in all day for furniture which was not even in the country). The only way to get in touch has been to call the customer service number, and each time takes about an hour to get through. I have lost at least 10 hours of my time in the past 6 months to being on hold, due to the numerous issues. I have finally received a small refund of the delivery charges and percentage of the items, but this does not account for the extra I had to pay to get items sooner (which never transpired anyway), and all the lost time and stress due to the catalogue of problems I have encountered with this company. I escalated my complaint by emailing customer services more than 2 months ago and still had no reply, despite sending a few follow up emails. They take your money, do not deliver on their promises and make it hard for you to reach them when there are issues. Spend your money elsewhere, I will not be back.

Placed my order in August 2021 with the expectation of the order being delivered to the room of my choice within the advertised 12 weeks or in time for Christmas again as it was clearly advertised on their website and on TV. So now it’s April 2022 and still no furniture. It’s due on 12th May. I’ve called numerous times and been fobbed off. The people who answer the calls don’t care and are clearly not interested. You can’t make a complaint because you are refused the option to escalate to a manager. They are rude and don’t know how to deal with complaints. They also hide comments on social media so you can’t see how appalling the service is. It’s funny how the sales people jump on you like flees as soon as you walk in the shop but are not bothered in the slightest to deal with you after you’ve waited 8 months and counting. This company needs to be investigated and held to account for their misleading advertising, poor service and pushy sales tactics!
I’ve spoken to the abysmal customer service team many times and they are not bothered about the customer because they’ve already been paid. After sales is equally important especially when they’ve messed up. I’ve been spoken to like a piece of dirt when I’ve been following up their awful service. I’ve been lied to “your furniture is delayed because of the blocking of the Suez Channel” and “have you heard of covid? That’s what’s holding this up”. My favourite line has to be “do you want the furniture or not?” I will be cancelling my order and going elsewhere. My advice to anyone planning on buying anything from Oak Furnitureland is to not bother putting yourself through the stress of it. Go elsewhere!!! If you do fall victim to this company and want to complain my advice is call the number, press the option for new sale and they will answer in under 5 minutes. You’ll be on the phone for hours if you opt for the complaints line. This company needs shutting down and every single person who has been put though the stress, lies and underhanded sales techniques should be refunded in full. Never again!!!

Oak Furnitureland UK
30,03,2021 I purchased a Palermo brown leather 3+2 sofas from oak furnitureland it was delivered 15,4,2021 all good. About 10 month of use noticed colour peeling of on all seat. So on the 2,3,2022 I called customer service 40mins on hold but when I got through they delt with my complaint and on 6,3,2022 a man from homeserve came out. He did a scratch test on the back of sofa and said not a manufacturing fault and ask me if I agreed I said no I do not then he left. I did not hear back from oak furnitureland like they said I would so on the 17,3,2022 I called them. From 10am to 12:20am 2:30mins on hold before someone delt with my complaint just to tell it is not there fault according to homeserve report it's wear and tear and that's it. I have asked for a second opinion but not getting my hopes up. A leather sofa can last you a life time if you look after it like we do cheaning and moisturizer it. Plus why do a scratch test on back of sofa and not seats near where the damage is. Also wear and tear if it was 1,2,3 month would it be wear and tear maybe I don't now. It cost me over £1800 for these sofas what a waste of money. Buy different sofa from elsewhere but not oak furnitureland.......This is a update 25/03/22

Ordered bed in November 21 delivery stated as Feb 22. Feb 22 came and went, delivery delayed till beginning of March then again end of March. Exitedly waited in all day on the supposed delivery day of 31 March but bed didn’t turn up. Garbled foreign message to say I needed to call customer services which I did next day. Hour and 10 mins on hold - no answer. Tried their sales line and it was consistently answered in3 rings - but won’t deal with complaint issues, nor will my local store in Llandudno. Finally after several calls, and perseverance holding on for over an hour, managed to get full refund. So a 5 month wait for nothing! Oak Furnitureland will go to the wall soon given the level of utter incompetence and appalling customer service. Will be a shame for the staff who will lose their jobs, but actually they should examine their consciences selling furniture to customers knowing that orders won’t be fulfilled. Ordered a bed from an alternative company last Friday - it arrived within 7 days and exactly in the 2 hour time they stated, same price as OFL and excellent quality. DO BUY FROM OAK LIARLAND!

DO NOT USE OAK FURNITURE LAND!
This is one of the worst companies I have ever encountered. I ordered a sofa from them and paid handsomely for the sofa and delivery! The delivery prices are really high, and they will only drop the sofa at your front door unless you pay even more, over double! I ordered this particular sofa because I was told it could be delivered within a few weeks, there were other sofa’s with huge wait times! Leading up to delivery I received 3 emails stating that I need to be in between 11am & 2pm then the night before I received a txt stating the same! ‘make sure you are in to receive your sofa’ then at 8:15am on the day of delivery to say they don’t even have my sofa and that I need to re book! The re book date was over 6 weeks away! When I spoke to customer service they didn’t care and offered me £40 discount which was ridiculous as my wife and I had booked the day off work and put our son in nursery for the day. Despicable lies and poor customer service
DO NOT USE

Received a new table and chairs, the delivery man pointed out the table packaging was damaged, but stated the table would be fine as the interior packaging will protect the item. Opened the packaging and found a 2” crack on the table top. The Chair legs were also discoloured. I tried phoning Customer Services, I was over an hour on the phone, no reply. I phoned sales team, who replied within 30 seconds. I tried phoning local store, they lifted and immediately put down the receiver without answering. I went on the website and was advised to take photos which I did. I then went through the online process which only allowed you to take photos with no explanation box, it didn’t allow me to use the photos I had already taken, so I had to retake the photos. I then pressed the submit button, there was no verification that the message had been sent. Probably the worst customer after service ever. I was going to place another order for furniture for another room, this will be the first and last time I order from this company.

On 02/01/22 I purchased a suite and hall table from Oak Furniture Land Belfast, on 28/03/22 I took delivery of the suite.
As this was my first time to purchase from this store I was impressed with the variety, quality and competive prices of the furniture.
The first delivery date given for the suite and hall table was 22/02/22 which was better than other rival furniture stores, however, a week before this date I received an email telling me the delivery had been cancelled and to log into my account to rearrange, unfortunately the next available delivery date was a month later which was frustrating considering I had sold my old suite leaving me with no furniture. I rang Customer Services and disappointingly they couldn’t give any guarantee the delay would only be for a month, at this stage I decided I should check reviews for the company which were so negative that I wondered would I ever get the furniture.
This is why I felt compelled to write a review to encourage other disillusioned customers.
My second delivery date was 22/03/22 and as the date approached I became nervous it would be cancelled again, however, I received no emails or text so assumed all was going to plan but as I still had heard nothing on 21/03/22 re: delivery time, etc I decided to ring Customer Services to be told my order had been cancelled to May as one of the products ordered was not yet ready, I enquired which product to be told the delay was on the hall table. I explained I was prepared to cancel the table to enable delivery of my suite at which stage a very helpful girl called Lydia said she would rearrange the delivery’s and did so. Therefore I took delivery of my suite on 28/03/22 with the hall table due to be delivered 09/05/22
In conclusion, our experience with Oak Furniture Land -
Staff names which were pleasant and helpful - Carla in Belfast Store, Eliana & Lydia from Customer Services and delivery men Cliff and Craig.
Suite - all appears to be good, it was very well protected in transit by packaging, have paid for 5 years insurance which hopefully won’t be required but if so time will tell if it was worthwhile.
Customer Services - very slow to get through to, delay on line could take anything up to an hour, most staff were helpful.
Hope this review is helpful to other frustrated, disillusioned customers while they await delivery of their purchase, you should get there in the end as long as you have patience and hopefully my hall table will arrive 09/05/22 🤞

🤬USE OAK FURNITURELAND AT YOUR PERIL🤬
Having belatedly read the many NEGATIVE reviews – it’s no consolation – but reassuring - to realise that we are not alone in the terrible experience we have suffered.
We placed an order for 2 SOFAS in SEPTEMBER 2021 with a delivery date of 10th February 2022. A few days before that date we were given a revised delivery date (DUE TO BREXIT). Over the next 6 weeks we got 3 more changes to delivery date (DUE TO COVID AND STORM DUDLEY)– with the latest over 6 months from our day of ordering.
I have rung Customer Services half-a-dozen times (about 3 hours kept waiting) – WITH NO CHANCE TO SPEAK TO ANYONE !! I have emailed Customer Services several times (with a promised response within 14 days) – BUT NO RESPONSE WHATSOEVER ! I have contacted the BOLTON store and they have emailed Customer Services (with a promised response within 48 hours – GUESS WHAT – NO RESPONSE.
We cancelled the order after the 4th change of delivery date BUT AS ANTICIPATED, THE ORDER TURNED UP AND WE TURNED IT AWAY !!
IF YOU ARE DESRERATE AND GO TO THEM - DO NOT PAY ANYTHING UNTIL AFTER DELIVERY. The whole set-up is terrible – Customer Services (SHOULD BE DISSERVICES !!) are absolutely useless !!!!!!!
We are now the happy owners of a lovely leather suite FROM ELSEWHERE !!!

We took delivery of a St. Ives hallway unit using the Premium delivery service. We advised the fitters that there was a large crack to the wood on the base unit which they could not have missed. They advised that we would have to contact customer services which we did as they did not offer to take it away which we would have preferred option and they could not get away fast enough. I then had to send photographs of the damage to customer services and was told this only after waiting one and a half hours and that it maty be three days before they might grace us with a reply. This unfortunately did not happen so I contacted the York store who sent an e mail to customer services. I was then contacted today by an adviser who said one of the photographs was a bit hazy and that there would be a 12 week wait for a replacement which was totally unacceptable. She then held me on the line on the premise that she wold try and get a faster delivery. After a 10 minute wait the line went dead as if I had been cur t off. I have now asked the store to contact CS for a refund after being advised that the waiting time could now be two hours for them to answer my call. An absolutely diabolical service which I would never use again.

Order placed back on 1st July 2022, still awaiting fulfilment. Multiple times, (now approaching double figures), they have committed to a delivery date, then cancelled on the morning of delivery and requested me to rearrange. No matter if I do this online, or through a customer service advisor, (when I eventually do get through after +45 minutes wait), it's the same output... delivery gets cancelled on the day and asked to rearrange.
It's approaching 9 months now and my patience has run out. This is the most appalling customer experience I've ever encountered, they take your money then make no efforts to fulfil their obligations.
But wait... if you act as a new customer, and leave a product in your online basket, I got not one, but two calls within a matter of hours attempting to close out my purchase, so they've got the manpower to chase new sales, but no commitment to existing customers who still await their order.
Steer clear, do not order furniture from them. Unreliable and uncontactable. Complete joke of a company.

I have previously posted about failure to deliver goods ordered in April 2022. We fought to get a refund, which we managed in part in January 2022. They refused to give a refund in full until they collected the two bedside tables that had been delivered late in 2021. These tables were collected on 27 January 2022 - we are still waiting for our refund. This company has been the worst we have ever dealt with (apart perhaps from Everest, but that’s another story). The customer service is non-existent. Every email attempted is bounced back. Our account record has been altered to remove their failure to deliver and has now no mention of the returned goods. In short there is no option that allows me to follow a query regarding failure to refund. Why is this company allowed to continue treating customers in this shoddy manner. I have repeatedly waited on the only phone line 0800 440 2254 to no avail. Currently waiting and the time on the phone is 1 hr 22 minutes. Take my advice and DO NOT BUY FROM THIS COMPANY.

Avoid, avoid, avoid!!!!
I placed an order for an oak dining table, 6 chairs and 2 lamp tables in July 2021. I wanted the dining table for Christmas and delivery was scheduled for 29 November. I then received an email on 18 November to tell me there was a delay with my order, due to the pandemic, and that my order would now be delivered on 25 February 2022! (7 months after I’d ordered and paid). So that messed up our Christmas dinner plans for a start! Fast forward to February 2022 and I was expecting my order to be delivered on the 25 February. Yes, you guessed it …. I get another email, this time just 3 days before the delivery date, to tell me of yet ANOTHER delay (again due to the pandemic) and advising me to log into my account and book a new delivery date. I logged in to find that the items hadn’t even been shipped yet and the earliest delivery date is now 20th September 2022 – a whole 14 MONTHS after I ordered and paid for them. So, by the time I get my goods (assuming of course that they do come in September, and I don’t get yet ANOTHER email advising of a delay), Oak Furnitureland will have been sitting with my £1500+ in their bank account for well over a year. Now, multiply that by however many people they’ve messed around and let down over delivery dates. Something smells a bit fishy here – if this company isn’t in trouble now then I think it soon will be. I have now cancelled my order so that I can get my money back now before they go belly up! Mind you they don’t make this bit easy in the slightest – 3 times I had to ring, each time I was on hold for over 30 minutes before getting through to an adviser that asked for my name and order number before telling me they couldn’t process cancellations as they didn’t have the authority. So, each time I was then transferred to the cancellations department. Twice they hung up on me, the third time I eventually got through and I couldn’t cancel fast enough!! While I was waiting I ended up reading other reviews of Oak Furnitureland, none of which were very good (re the quality of the goods when customers do eventually receive them). I’m so glad I’ve cancelled - there was no way I was waiting for 14 months for poor quality goods to rock up!! My advice is to avoid and go elsewhere for your furniture, somewhere that doesn’t repeatedly let you down and has better reviews and better customer service.

It's all been said in previous reviews so I cannot really add much to the negative views about OFL's customer service.
What I find incredible is that the Company...... when faced with such overwhelming negativity.... appear to do absolutely nothing to improve the service that they offer.
I will give a quick resume about my experience in buying from this awful company.....
We ordered a coffee table that stated could be delivered in 5 days on the website. There was also a strip along the top of the page that said Special Offer that day of an extra 5% deducted off of total price at checkout.
So.... we added the Coffee table to our basket and moved to checkout. At that point we had to select a delivery date but instead of 5 days the earliest date they could deliver was around 4 weeks away. Bit peeved but OK...so we selected the first possible delivery date and paid an extra £9.99 for something called "Door Step Delivery"
As we went through the payment process, it was obvious that the 5% was not going to be deducted.
OK...only a small amount but why offer it if it doesn't really exist or you have no intention of honouring it?
After the order was confirmed I spent several hours trying to get through to Customer services over the next few days trying to get my 5% refund.....but the phone was never answered..so I gave up and emailed them instead. A reply arrived about 7 days later informing me that no such offer existed on the day we made our order. Hey Ho.
So anyway, the day of delivery approached and a text was recieved giving us a three hour time slot on the allotted day.
Well, the delivery was indeed on time and on the correct day. The delivery men quickly shoved the huge box through my front door and into the hall with the comment " Have fun unpacking it" and with that they were gone.
Upon closer inspection of the carton I quickly realised that the item was not what we had ordered . It was a corner TV unit and not our coffee table. The lorry had gone by now...so all I could do was ring Customer services....and you know what that means don't you. No answer again, despite several attempts.
In my cunning mind I hypothesised that if I opted for the Sales line option and not Customer services I might get an answer?....and do you know what?....I did....within around 30 seconds of ringing.....so no surprises there eh?
However that was the only bright spot as after telling me that he was in sales and that he had no way of sorting peoples order problems out. At this point my voice started to rise a few octaves and I told him to get a manager or somebody who could deal with my problem. He said he would see what he could do. A few minutes later he came back and said he had sorted it and we would get our coffee table but not for another month as this was the earliest delivery date available....and.... wait for it......we would have to keep the huge Box containing the wrong delivery until they delivered the Coffee table in a month's time. The box virtually filled our hallway and blocked the stairs and being solid wood was far too heavy to move anywhere else. He also said that the delivery lorry couldn't come back today to swap the boxes as apparently our coffee table was NOT on the lorry anyway.
It was at this point that I totally lost it and told the guy that this situation was wholly unacceptable and demanded to speak to his Manager. He put me on hold again and a few minutes later came back and said he was transferring my call to the "Upper Echelon tier" of Customer service and that they would answer me within one to three minutes.
25 minutes later I was still waiting for somebody to answer... but...to my surprise and delight I saw the delivery Lorry pull up again outside my house.
Without any help or contact from the company they had realised their mistake and DID indeed have my coffee table on the lorry and had delivered the wrong item earlier. They apologised for their mistake and swapped the boxes over.
When they had gone I returned to my lounge and the phone was still unanswered cheerfully playing some non descript tune while on hold.
So....as it happens things worked out for us OK this time.....even though the scenario could have been very different and a lot worse. The fact that we would have to have kept somebody else's huge box blocking our Hall way didn't appear to bother them one iota!
The Coffee table is nice and it is undamaged...so all good on that front.
But....what a woeful company OFL are.
You would think it would be in their interest to improve their customer service and give customers some sort of confidence in the purchasing experience they go through.
The bit where they get the money off you is a seamless and straightforward experience......no surprises there then!
After that though the company appears to abandon all customer care and timely help. This creates a feeling that they are cynical and totally without morals.
I seriously wonder how they are surviving in the face of such negative customer experience reviews.
Please OFL....do yourselves a favour and invest some money in staff training and recruitment to improve the service you provide.
You come across as money grabbing and uncaring, which in this day and age is surely not an image that you wish to project. There are lots of other companies fighting for our custom who quite frankly offer a far better and professional service.
Having now read other customers negative testimonies about their experiences I can categorically say that this is the one and only time that I will be ordering anything from you.
Thinking back over the years, your reputation was never as bad as it now is which is a shame. What on earth has happened to you?
But It goes without saying that the current way that you are running your business leaves me no alternative but to advise future potential customers to give you a wide berth and avoid your company at all costs and spend their hard earned money elsewhere

If I could give no stars I would! Yes, the photo below should have been a picture of our brand new 10-12 seater oak dining table and chairs, ordered early January. Oak Furnitureland emailed us on Saturday 5th March to confirm delivery for Monday 7th March, as agreed at time of purchase. Sunday we removed old table to make room for the new delivery. Received email early morning 7th March to contact Oak Furnitureland URGENTLY as there was a problem with part of the order. We rang them URGENTLY ( as requested) and spent several hours waiting on the phone, No answer, tried to raise an online enquiry on their website, no good, it directed us back to the customer service line, yes the one they don't answer. Tried to ring again on Tuesday and today - no answer. I rang their Sales line this was answered almost immediately but they can't help with after sales! Clearly quick enough to answer the sales line as they are more interested in taking people's money that they are in fulling their contracts AND actually delivering the goods! So, here we are, no new table and chairs, no way of speaking to anyone, and now having to resort to using our 2 seater caravan table! Why is it our responsibility to contact them when the delivery THEY were responsible for did not happen? Why can't I speak to someone to find out what is happening? Absolutely appalling customer service! Now at the point that I want a full refund. I have no faith in this Company! Thankfully, we did not also buy the three piece we were also looking at or we would now be sat on the floor! I have written to their head office with a letter of complaint butI won't hold my breath in the hope of a quick response. So be aware their after sales service is atrocious. Now to battle, to try and retrieve our money as they have broken their contract with us.

Absolutely without any doubt the worst customer service I have ever had. Now 30+ weeks from point of order and still no answers on final part of my order. My order was overdue and missed first agreed dates in December 2021 which I accepted due to the impacts of covid. It was then rearranged for delivery mid February, again no show and text message on the day during agreed timeslot to cancel. Rearranged for delivery on the 5th March, two out the three items delivered along with an item I never even ordered. No calls back, no communications, can't get through to them on calls as on hold for hours and I mean hours at a time. No answers through Facebook messenger. Goods that were delivered had offensive graffiti written on the box which 9 year old daughter saw. My agreed 5% compensation not applied in December, further 15% compensation not applied in February. Looks like a 3rd new order has been raised by them on the online account for the missing item of furniture.....so is this another 12 week wait? Who knows! Absolute shame as you can not fault the quantity of the furniture the product is top notch like all my previous order, however just to reiterate, the customer service is the worst I have ever had. All of my comments are fact and can be backed up with photographic evidence and proof. On this occasion they don't even deserve one star!

Ordered our sofa & chair 18th February 2022, was told delivery in 7days as advertised on the website, I explained to the sales assistant I was going into hospital for an operation & would need it to be delivered he told us there were 2 in stocks & 1 was allocated to us, supposed to be delivered yesterday 4th March, husband took day off work, no email or text from them to say it wasn't coming, rung customer services after 30mins waiting & was told it would now be delivered 24th March (which I can't see happening after reading all the bad reviews on Trust Pilot) we are now left with nothing to sit on and my operation coming up, I don't know what I am going to do. I have just started compiling an email to Watch Dog to make them aware what they have done to hundreds of us. If only we had seen all the appalling comments about this company. Please don't believe the 7 day delivery advert,it's just to get your money & then they couldn't care less. Avoid at all cost

SHOCKING CUSTOMER SERVICE DEPARTMENT!
We’ve been told constant lies and all they can say is ‘I don’t know why you’ve been told that’
We cancelled our original order on the 01/02/2022, and reordered an item with a discount code. Unfortunately the card we originally paid on expired so the refund couldn’t go through.
We called them on 09/02/2022 and provided our sort code and account number over the phone. After receiving no refund we called again but we’ve been constantly faced with 50+ minute wait times so we emailed our bank details on 15/02/2022. We received no reply or refund so called again 17/02/2022 to be told we needed to provide identification, why had we not been told this before? Only when we had chased them? We provided ID the same day.
On Tues 22/02/2022 we called chasing our refund to be told it was processed the day before but the card details were expired. Yes we knew that, that’s why we provided our SC and AN. When she realised, she said the refund would be processed that day.
We called again Fri 25/02/2022 to check the refund had been proceeded to be told it was done on Wed and would be with us no later than the following Wed (02/03/2022), so not Tues like previously stated.
We are now on Thur 03/03/2022 and still no refund of £650! I called again to be told the refund would be with us no later than the following Monday, another 5 days! After giving an arm and a leg to speak to a manger, I was told that all refunds are processed on a Wednesday and it was done yesterday. So I was lied to when I rang and was told the refund was done the day before (a Tuesday) and lied to again when I rang on Fri to be told it was done on the Wed 23/02/2022. The manager couldn’t explain why I had been told all this incorrect information.
I’d just like to add that their website T&Cs states:
9.11 We will make the reimbursement without undue delay, and no later than 14 days after the day on which we are informed about your decision to cancel the order.
This clearly hasn’t happened now we are well over 14 days and they have done little to resolve this situation other than a ‘sorry’ which I don’t think is good enough for the amount of time and hassle I’ve spent trying to get MY money back.
Oh and to add, I still haven’t received any replies to my emails, including the one on the 17/02/2022 which had a complaint attached to it… SHOCKING!

My brother in law is slightly disabled so my husband and myself help him when buying new furniture etc for him, here is what happened
Furniture was paid for on the 5th of January 2022, receipt sent to my email address and delivery date was for 23rd February 2022, great.
16th February we received the following txt
Your order will be delivered Wed 23 Feb. You will be sent an estimated 3 hour slot by SMS 1 day before. Please see email confirmation for delivery details, we disposed of our bedroom furniture on 22 February.
Tuesday 22nd February we received the following txt
Your Oak Furnitureland order is ready for delivery. Please use the following link to book your preferred delivery date online https://x.ofl.uk/kiKp
Followed the link, delivery dates were for March/April so not happy, called for an explanation was on the line for 30 minutes before I got to speak with someone, she said email had been sent on 17th February informing me that delivery date was now changed as the furniture wasn’t ready! Said I had not received an email she said it probably went into the spam, why would that happen as all other emails were delivered to inbox not spam checked, no email asked why a txt hadn’t been sent, didn’t know why. My husband called the Paisley store yesterday where we purchased the furniture from, and explained the situation said they’ll get on to head office and get back to us still waiting
So not happy and won’t purchase from this company again, customer service etc not at all helpful