Octopus energy

After almost a year of various issues they decided to kick me off the go tarrif due to intermittent meter readings, This has had a massive effect as we charge 2 EVS up at night. Throughout the process it has been impossible to get commitments from customer services and the entire time with them has been pretty stressful. Well even though it is initially costing slightly more I am moving away form this company and good riddance !!!

I could not understand the logic behind the amounts being asked for. We went from just over £100 per month, have been living with no gas except for 1 hour in the evening and electricity being limited substantially over what was previously used and were give a bit of £336.00 for the 10th of July. I was unhappy with the explanation given by the customer services representative we spoke with (Very strong accent) who refused to put me into contact with the customer services manager.
My mother is in her late 80s and relies on my fathers pension. This amount is scandalous, and the response from Octopus reflects poor customer service in my book!

This company are a nightmare they put direct debit up 100%
to £398 a month
can't work it out moved to a 3 bed house from 5bed and it's nearly 4 times dearer a month , I know prices have gone up , they got all the first few months bills wrong and still are , just keep away from them as there has got to be more competent companies out there , all broken promises

I was with AVRO, transferred automatically by the government onto a variable green tariff, which apparently by passes all of the limits on pricing. I was paying £135 a month to Avro, which way is up to £180 went to £220 before they went bust. Two months after being with octopus, they are now demanding over £490 a month - “in case my account goes into debit”.
There is no way to escape this pricing loop hole because there are now no providers offering variable rate tariffs. I am disabled and have to spend effectively 100% of my time at home so I understand my energy bills will be slightly higher lend someone who goes to work each day but this will bankrupt me.

Having read all the negative reviews about Octopus I would like to give my opinion, I was changed from Avro and a really lovely man named Zain Khalek took over my account, agree my standing order went up but that was due to higher charges, every email I have sent has been answered within two days, Zain has been so polite and has answered all my queries in detail. I am not young so it is important for me to have someone so patient. Thankyou Zain

An excellent standard of an all round service. Transparency of billing and easy to contact customer services. For £50 credit use my referral code: share.octopus.energy/harsh-frog-425

Absolutely disgusting company. Trying to charge £360pm for a 3 bed house. There bills make no sense... they lose vital information. AVOID AVOID AVOID

Just another robbing company with no respect towards their customers!!!
I wouldn't recommend to anybody, but if you do, make sure you find out their prices as what is stated on the app is not what they will charge you. On top of that, I recommend to everyone to use third parties where you have written quotes as they directly will offer you the worse possible tariffs and will deceive you like is going to be a great offer.
Having a complaint with them regarding the above mentioned, their "professional" answer is to admit nothing and blame me for everything!!!
Definitely will never use again their services and make sure to tell every business partner and any other person about my experience with them. I just agreed to another 12 month contract after my bills went again up 50% to turn out that actually, there are companies out there that offer 30% less tariffs and this is frustrating to see how your own company rip us off!!!
Really sad how you can change the entire customer experience through bad support and ignorant staff !!!
Complaint number 215204
Thank you for a "great" experience!!!

This company I can’t be happier switching to them over a year ago.
Customer service is excellent, and they even offered to put me in a hotel when my power went off.
It’s rare I leave reviews, but really feel I need too with Octopus energy .
Can’t recommend them enough ,
Marc McAulay

I was transferred from Avro to Octopus on 26/09/21.I was paying buy direct debit.I had a debt of £29 from Avro.I received a bill of £801 for 2 months.This company is a total joke.I don't know why Ofgem appointed this company to take services from avro.

Unbelievable incompetence
Just when I thought that my complaint against Octopus Energy had been resolved, I received a bill which continued to contain the absurd estimate of our annual gas cost: the nonsensical £9,247.07. Although, after more than seven months of uncertainty and worry, Octopus has finally charged me and my husband for our actual gas usage (we were transferred to the company from the failed Avro Energy on 26th September 2021) – and the amount appears correct – whoever was handling our complaint never bothered to correct this insane estimate of our annual gas cost. Although we are no longer shocked and distressed because Octopus has freely admitted its mistake, we still don’t know what the projected annual cost of our gas will be and cannot believe the company’s incompetence.

Used to be with the CO-OP but they seem to have thrown the towel in and I've now been thrown in with this lot. I used to pay quarterly on receipt of the bill, with the CO-OP, but this lot want a payment every month. I now pay every two months. Their latest way to 'pass' customers off is to threaten legal action 9 days before payment is due.Totally unwarranted aggressive attitude.
Wish I could give zero stars. This company stinks.

I have tried twice to speak to someone about my bill and was cut off both times. Both times, no one phoned me back