50 customer reviews of offerpad.com
Offerpad Rating
Description: Offerpad is the new way to buy and sell a home. Built on decades of firsthand experience buying, selling, renting and renovating nearly 100,000 properties across the country, Offerpad reinvented the home sale process to provide homeowners with the convenience, control and certainty lacking in the traditional way to sell a home.
Coupling powerful proprietary technology with local real estate market expertise, Offerpad sets itself apart with a personalized customer experience to make buying and selling homes easy. Its exclusive, one-stop Real Estate Solutions Center features custom selling solutions, services and options — including express cash offers and flexible home listing services — that empower customers to sell and buy a home their way.
For more information, please visit Offerpad.com.
Address: 2150 E. Germann Rd, 85286
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Offerpad is not registered on BBB. Therefore, this business has no BBB rating and accreditation.
Please email us for the full set of photos
There is a website with Explanation for the Restoration Project: 415west.weebly.com
Sellers are current occupants and ready to vacate
Negotiable - 100% equity holdings - motivated
Bottom line is the house is sold "as is" and the legality of the seller's disclosure stops with offerpad since my contract is with them. I believe Offerpad didn't know about the clog but in either scenario, the previous owner had to know about it. But I have no recourse and am out the $2350.
I guess i should be happy that it only cost me $2350 and wasn't something more serious. If your house house has some sort of house cancer, sell it to offferpad and hope the inspectors misses it. If you can make it through the inspection then you are home free.
If your a buyer then understand that you have no legal recourse and for that reason I would not buy from these guys again.
OfferPad, as you know, is in the business of buying and selling real estate for a profit.
Let's start with the offer. The offer you received will definitely be less than you would receive on the open market. Let's make this easy, you are taking a lower offer for the convenience of their process. For me, the offer was low but was reasonable, so we decided to take it. We did so by first asking them to explain their negative ratings on excessing repair fees and canceling their offer ahead of time. We were assured these cases were rare, yada yada. There is only one condition to where you both can back out, once you have signed your contract, and that's when Offerpad do an inspection. If you don't agree on costs then you can walk away no fee. After that, you are both legally bound to complete the transaction.
Overall communication was decent, there were times it was difficult to reach team members, but that was early on and quickly resolved.
Everything was fine for us, until the inspection. We have a very lovely and large house, backed up to a pound, and we own the empty lot next to us. Our renters just exited so of course there are things you need/want to fix here and there, but their report came back with several items identified. Some were so crazy, we just put a new 30,000 roof on it and they complained about chips on the chimney and metal fencing being too low around the chimney and thus subject to leak (that is put there to deter squirrels from entering, not water:-)).
We reviewed the items on the report, and then the lady told us the repair costs would be $23,800.00. I told her we did not agree. She stated that the report clearly states what must be fixed in order to sell the house. I challenged her because the report is to cover the buyer, but it by no means every single item 'must' be handled. My biggest problem was her attitude, basically, take it or leave it. In one instance I told her "so this is take it or leave it" and she replied "yes". I asked for a detailed list of what repairs were required, she said refer to the report. But the report says "resurface the pool", it does not say with what. The price difference between basic and diamond brite could be $5,000.00. She said this is the bid that their contractors provided, but would not provide details of what those repairs would be. I then said I think I can get the repairs cheaper, I'll elect the option to repair it myself. She said I could not get the prices lower, and that she would have to get approval from her supervisor. I told her that I had the option of doing the repairs myself, so please provide an itemized list so I know what to repair, and to what level. She again stated she could not and would have to ask her supervisor. She then told me I would have to provide receipts for repairs, on and on. I told her fine, but when it comes to receipts, you are asking for $23,800.00 for repairs, cannot tell me exactly what needs fixing and to what level, and what guarantee do I have that the repairs will be made? She she we're reputable, on and on, but would not provide receipts or a guarantee that they would do the work instead of just take the money. In the end, their offer that you can do the repairs yourself is bogus, so definitely watch out for the inflated fees. They say, "sorry, take it or leave it" and that's their entire answer. There was no willingness to work, they made you feel like crap.
The rest of the process is so smooth you don't even know someone is working on it. Contracts are notarized and signed digitally, the next day the money is in your account.
Although they definitely simplify the process, the do so in a very informal, and in some cases, disrespectful manner. They assume you have never had to deal with an inspection report, they definitely do inflate the fees. Their job is to just flip the house so they will make a profit for sure. Their fee is 7.5% for the deal. You have to pay doc stamps, which is either. 5 or 1.0 percent of the value of your house probably. So closely calculate up the money coming back to your report. When you see the settlement sheet you may very well be getting back less than you think!
Look, overall it's definitely simple and easy. Because the renters were still in out house, I think from signing to closing was 48 days, but I think they could have done it a lot faster if they wanted to. They know what to do, have a team prepared to execute, and do execute. I had it put into our contract that if we didn't agree to repair costs we can get out of the contract with no penalty or fee, you should as well. My main issue is with the going over of the inspection report. I think it could have been handled with much better skill and interpersonal relations. They do not like to give an inch, and give all kinds of excuses. There's nothing major in an inspection report unless it says its major. Hold them to task. If they are quoting you $5000 for a repair and you think it's $1000, they will say "sucks to be you, do you want to cancel"? I hear that so many times I thought once that perhaps they were intentionally trying to get us to cancel the contract. So like anything else, "seller" beware in this case!