Online Insulation

I ordered plasterboard ( standard and fire rated ) together with celotex. I had a question about delivery and a human being answered the phone !! and was very helpful. Delivery was prompt on the day I wanted. I was notified of the delivery time an hour before. So altogether a very happy customer. Thankyou.

Great prices, quick delivery. Driver struggled with access and apparently cut downs branch at my customers address which left me apologising and having to make good. Would have been appreciated if he could have called me if he was struggling and I would have gone to assist.

Excellent service.
Ordered online, reasonable prices and quick delivery.
Had some queries and Rob answered the phone straight away.
Would highly recommend.
Aidan

Easy to use website with good information about products. Delivery tracked and customer service very friendly. First time using insulation board and found easy to cut and fit (DIY project to install under floor insulation during a house refurb).

I feel that the service we reduced was very good also the driver was very helpful in making sure that the goods were delivered checked and placed for easy use.

Terrible place. I would strongly advise customers to avoid like the plague. Payment was smooth and hardly any waiting time to delivery. I got excited too soon it seems.
The couriers dropped off an order of £350 of plasterboard before the time slot of 8-10am. At 8am they had left it outside on wet driveway where it had rained overnight. Ok- one can forgive this. But when looked at the board corners they were not just chipped but annihilated. Big pieces broken off and seeming to extend into the boards more centrally. I didn’t separate the boards from the stack as they are very heavy for me. 2 boards either side had grubby finger marks but otherwise looked ok.
Then my tradesman started working on them- I had told him they were damaged and having contacted the company the earliest they can replace them is Wednesday. We were on Monday.
My house doesn’t have space at present to store them and forecast to rain so the tradesman decided to use them and fix any damage.
When he opened the stack it was horrific damage. You could tell they had been put directly on a forklift truck as the evidence was there in damage. Whole boards with bashed broken pieces, paper torn off the surface of the board, scratches and stains and a god awful mess.
He took extra photos and sent them to me.
He carried on working with them by cutting out huge segments of damaged board, and using non damaged parts which he fitted together with filler. So I ended up with horizontal lines where there should have been just one whole plasterboard. In the end the guy worked harder and gave me a much less than ideal outcome.
Online insulation refused to provide any recompense for the state of the boards because they said the boards needed to be returned to them unused for either replacement boards or a refund. They even likened it to not liking a pack of biscuits, complaining to the retailer and then eating them all up. I had to say to them I have had supermarkets refund substandard fruit and vegetables based on photographs without ever wanting to take the items back.
We all know plenty of companies send out replacements when the evidence of bad stock is so clear. They don’t ask to take back the bad stuff.
So now I can’t even get the boarding done again without paying for a whole new set of boards and the labour again.
The plain boards were only worth £50 but they fought me so much for the sake of £50.
No apology and no compensation for anything.
I have got the photos that I will post onto review websites and send onto my credit card company. But it has been a heartbreaking experience overall .

Great service. I was informed of the unavailable product very
quickly to allow me to source the product elsewhere. Delivery charge was competitively priced.

First time i used Insulation Ltd but will use again.. Much more competitive than Builders Merchants and with material prices increasing it pays to shop around..
Delivery is very quick and efficient ..

Really pleased with the whole experience. The celotex was a very competitive price and I did give it an extra few days when I picked a delivery date, to suit me for today. Received a tracking text first thing this morning to say it would be with me between 7.30 & 9.30 and it arrived just after 9. Driver was very helpful. As I said really pleased.

Disappointed to have made and paid for an order only to receive notification a couple of days later the order had been cancelled because they could not ‘safely deliver’ to the address. The money was refunded so no issues there, but no phone-call, no explanation, no conversation, no desire to understand. Found another company thankfully who delivered quickly and without problem to the same location. They will now be my first port of call.

The driver was amazing
I cannot yhank him enough for the service
It was above and beyond my expectation
The product is good was packaged really well
Will recommend to others looking for this product

The ordering process couldn’t have been easier. The insulation was delivered on time, there was excellent communication and customer service from the delivery driver and I was able to select when my items were delivered. The price was the best around and the delivery cost was the cheapest I could find online.

Easy firm to deal with and efficient . Unfortunately the delivery failed to arrive on the day selected . Contact with the firm re this problem was dealt with quickly ,one short phone call and my order was with me within an hour and a half . Small blip easily rectified . I would use them again . Without any problem

Online Insulation Ltd are a great company to deal with, from the ordering online to the delivery and I would like to say how pleasant and helpful the delivery driver was.
I would use Online Insulation Ltd again with no hesitation.

Ordered some rolled insulation that was a fair price and came with free delivery. Drive delivered right to my door with the pallet and was pleasant and friendly. Will use the company again as they are very efficient.

Good quality products at very competitive prices. Failed only by delivering wet insulated plasterboard to me! far from ideal and not expected as previous purchases have been impeccable.

This is the first time I have used Online insulation Ltd. You were recommended by a friend and I have also recommended you to a friend of mine. From the online purchase up to delivery the service has been excellent. The delivery driver was very helpful. I would certainly use you again.

The product they supplied was good quality and there was no issues with it. I rated them 2 stars because the delivery firm they use delayed my order twice at short notice after I'd made arrangements to be at a particular site on certain days. When the driver did appear I had to escort them through town to the location as they couldn't find it. The driver was friendly and courteous, however I would not use the firm again due to their unreliability, especially as there was a £40 delivery fee attached to the goods.

Didn’t have the product I ordered in stock, however offered a replacement which had the same performance stats. Delivery communication was good, prompt and on-time. Would very much recommend. Thanks.

Initially I was impressed with the cost and delivery. However one of the boards had other pieces of insulation glued to it and been used like a pallet. In removing them the board was damaged ( delivery driver wouldn’t do it for fear of causing damage). Unfortunately the client saw this and wasn’t impressed. On contacting yourselves I was met with extremely poor customer service. Denying all responsibility and completely fobbed off. Will not be using again.