PartsGeek

Where to start? Well, on June 1st, I ordered two Raybestos disk rotor hubs. I kept track of the shipping progress. These were drop shipped from their LA source. Part box made it to Sacramento where the label had to be replaced due to missing/damage to the label. Then, once it arrived in Sparks, Nevada, further damage was noted and delivery was delayed due to damage (from June 9 to June 10). The box the delivery driver physically handed to me was 38.5lbs, rated for 65lbs, and inside was ONE ROTOR HUB weighing 38lbs. I ordered two. The shipping label said the package weighed 80lbs, however, that is clearly indicated by the fine print as *estimated*. Nonetheless, two rotor hubs would weigh just under 80lbs. That delivery driver isn't going to be shouldering 80lbs up my long driveway. Sorry Bub, you just aren't that physically fit and your company policy is you put that kind of weight on a hand-truck. When the delivery guy handed me the box, I looked at it (the box), I thought it odd that it didn't show any damage, like it should have had shipping scuff marks, etc, much like it had been replaced. After all, the shipping tracking history said it was damaged. I opened the box, and inside was ONE ROTOR HUB, and the box it was in was damaged. Given the weight of these things, it is reasonable to experience that situation. Which means, as a shipper, you pack 80lbs well BEFORE you send it! Nevertheless, the packing inside appeared to have been done by a 6th grader shipping lightweight toys. Not sure who did that, and I don't care. I immediately notified Parts Geek on their website of the missing rotor, and naturally, this is when the baloney starts with their offshore complaint department (INDIA). PartsGeek want pictures. Okay, I sent pictures. Then the email chain starts, always offering excuses, never a solution. Long story short, here it is nearly a month later and they are still making excuses as to the location of the rotor hub. So here's reality: Stuff happens with shipments in FedEx, UPS, USPS, etc. BUT, the sign of any good business ESPECIALLY if they are on-line, is they correct their errors when something goes wrong without being a monster pain in the a** about it. This was not my fault in anyway. Bottom line: the rotor is lost forever (if it actually got shipped) and I am going to have to call my CC company and reverse a partial charge for an incomplete shipment. PartsGeek has failed at every turn, and if there were a lesser rating such as -1/10 a star, I would gleefully give it.

This transaction was rated as less favorable compared to:
A root canal without anesthesia.
A colonoscopy while awake.
Hearing your Urologist sneeze really hard while you're having a vasectomy.
Finding out your wife was having sex with the garbage man (Wait, on second thought, this really could work to your advantage).
Receiving a ‘greetings' letter from the IRS.
Receiving 100 lashes with a cat-o-nine tails then dunked in 34 degree salt water.

I called in and ordered a mirror for my traverse. I specifically stated it needed to be a white mirror with black base that connects to the car. The salesman assured me that was correct. I asked for some parts numbers to look up when I got home for other parts for my car (bumper front end). When I got to my computer I looked up the other part to make sure if I ordered them That PartsGeek were the same as my car. That is when I noticed the parts were black. I looked up my order that they guy had sold me over the phone and it showed black. I called back immediately and they were closed because the time change, they closed an hour earlier. I emailed immediately stating they sold me the wrong one. The next morning I called in saying that I stated it had to be white, that I specifically asked for white. The extension I called was 1007 the guy I talked to was Dennis. He specifically just wanted to sell me, whatever crooked tactic he needed to use. I don't normally complain, but when I called in to dispute that I don't want to pay for the shipping back because it was not my fault, the other sales rep was extremely rude and said there was nothing he could do. Absolutely ridiculous. If you state you need a specific color, they should tell you they don't carry colors. Don't ever do business with this company!

I've ordered from these guys twice; both bad experiences. First time PartsGeek totally sent me the wrong part (their mistake), yet insisted that I had to pay to ship it back to them before they would send me the correct part. I just threw it away and figured I'd never order from them again.

Recently I tried them again. They had one part, spark plugs, which were significantly cheaper than everyone else ($11 vs $18 each), so I ordered eight of those and various other filters. Only the spark plugs had a price advantage over other sellers, but I figured the savings on the plugs made it worthwhile. I ordered, paid by credit card, order was confirmed and my card was charged very quickly. I got a shipping notice two days later which listed the filters but no plugs. Since it's quite difficult to contact them directly, I had to ask through their website form if this was in fact a partial shipment. I got a reply a couple days later saying the plugs were out of stock, deleted from my order, and a credit was issued. The plugs showed "in Stock" on their site when I ordered them, the day my order was shipped, and also today. Six days later and my credit hadn't shown up on my credit card, so I contacted them again. I got a very quick E-mail replay that my credit was being processed today. Really? Promise a credit and then don't even process the credit until six days later after I complain?

I suspect I know what game they're playing, and it will Absolutely be the last time I will order from this place.

I recently placed and order for a power steering pump for my 2003 Mercedes SL 55 AMG for approximately $1102. 00. I created both a billing address and a shipping address, since I am out of town and needed my car repaired had the part shipped to my garage. I need the car repaired since I moving in 2 weeks. At the time I placed my order there was no obvious notification of any special rules for first time customers, the order was accepted Shortly after ordering I received an email that my order was on hold since I was a new customer PartsGeek had to ship to my billing address or they could ship to the alternate address if I had that address added to my card. I responded and said I was ok with shipping to my billing address. I then received another email stating that I had to send a copy of my drivers license with matching address to my billing address since my order was over $500 I had moved and did not update my address since I will moving out of state shortly. Parts Geek will not cancel the order, although they immediately put a hold on the order, and could not have packed the order - reason listed for non cancellation on web site. They have processed the transaction and will send the order. I just want my order canceled and refunded my money in a timely manner I am not sure how this company has an A rating based on all the complaint.

Ordered an oil dipstick & holster funnel from this website. When I went to checkout, my shipping charge was $3.45. Added a breather hose & it showed a seperate shipping charge just for the hose itself, for $7.50. My card was charged for the cost of all 3 items & both shipping charges. A week later, I receive the dipstick & funnel, but no breather hose. No explanation for my missing part on the invoice, packing slip or by email, NOTHING. So I email them after several futile attempts to contact them by phone & get a response stating that the hose was out of stock & I should look for a refund to my card by the end of the week. I emailed them back asking if I'd also be receiving a refund for the $7.50 seperate shipping charge on this out of stock item, to which PartsGeek responded that I would only receive a refund of the $3.45 shipping charge if anything. Yes, they actually said "if anything". At this point, I'm just OVER it & don't choose to argue with these morons about the 2 seperate shipping charges & decide to just wait patently for my refund. 4 days later, still no refund, but did receive an automated email telling me my refund had been processed, and guess what? Its only for the cost of the missing hose, NO refund for shipping whatsoever. Now I do realize its only $7.50 they're ripping me off, but its not about the amount, its the principle. Save your money! Its not worth a lower price if they steal your money on shipping charges for out of stock items, PERIOD! Will definitely be reporting to the Better Business Bureau!

Boy these idiots?... I saw where PartsGeek advertised a 1999 Mercedes Benz grille for a E320 for $46.00. I tried to place the order but the site kept defaulting to a stupid explanation page. So I sent in a ticket to ask about the E430 Grille, Many auto parts guys know the E430 and E320 are the same grille. As I try to call their answering machine it just keep going and going... keeping me on hold for what seem like hours. So I sent in a ticket per what their website says to do. Well when I got a reply this is what they sent me: We have the 1999 Mercedes E430 APA/URO Parts Grille Assembly, Price 176.33

Excuse me? What happen to the price of $46.98 they advertise for that grille? I sent them another email asking them about that and here's their reply: "As your order history progresses we can offer additional discounts if possible. Please email me any time, I can always call you if you need assistance as well. Direct number is *******426 (Mon-Fri 9am est - 6pm est) call us at 1-800-541-935" Can you believe this! Exactly how in the hell does that transpire to the price I saw on line when I did my search? They want me to buy their parts for what seems like months and the more I buy the more I save... WHAT KIND OF CRAP IS THAT?! If they honored the price I saw at first I would have bought parts for years. I just cant believe they do business this way. Its just to bad I didn't check their ratings first: 417 complaints on the BBB, Over 100 complaints on site Jabber, and many more!

What ever you do DO NOT BUY PARTS FROM PARTSGEEK.COM or even look at their website... They try to hook you using False and misleading advertisement. After reading all the complaints lodge against them they should be shut down ASAP!

I would give them less than one star if i could. I ordered a LUK clutch kit for my 94 F350 for $275. The kit comes with pressure plate, flywheel, clutch, alignment tool, throwout bearing and pilot bearing. PartsGeek sent me the wrong one for my truck, one too small too bolt on. It was 83lbs, I had to ship it back and pay $70 for shipping(its in their policy they dont pay return shipping reguardless of fault). The clutch i shipped i did get refunded for 7 days later after it made it there. They told me they had the right one and it was $210 and they could have it shipped to me next day. I gave them the benefit of the doubt and paid for that one. It did come the next day, except it was a completely different brand (rhinopac) as soon i picked up the box i knew it was wrong, this box only had a flywheel and a clutch, for what appears to be a Ford Mustang, nothing that even resembles a heavy truck clutch kit. At this point i was infuriated that i would have to pay for shipping again, i expressed my concerns and they said, "the warehouse is going to send you a shipping label." Its been 2 weeks and still no label they only send them on wednesdays and fridays, so they say today is wednesday, called them again today and they still insist that im going to get the shipping label. They're customer service and reachability is god awful. Hold time varies 10-15 min each time you have to contact them. At this point i gave up on getting the clutch for them and ended up getting the correct LUK from napa for $350. Thats how a $300 job goes to $1000 job. You may save a couple dollars IF they send you the right part the first time, but the time you will waste with these people is irreplaceable and simply not worth it. Steer clear. PS I'm not sure how BBB rates businesses but the fact they have an A+ next to their name with a customer review rating of 54% positive, 45% negative, 1% neutral is ridiculous.

I ordered an exhaust pipe with muffler. It arrived with absolutely no packaging of any kind, and guess what? It was damaged! Read the fine print on their site: No returns without an RMS number. After several emails over 2 weeks, I reached my "maximum" and the correspondence window stopped functioning.

It was then that I started calling the 800 number on their site repeatedly until I got a human who sounded like he just got up from a nap. With the RMA number I then mailed the piece back at my expense. When I got to the UPS store (the same carrier used to send it to me), I learned that UPS will not offer a nickel of insurance on a product that was not packaged like mine was when it arrived. Maybe UPS damaged the part, but it is equally possible and now I think more probable that PartsGeek just sent out a damaged part to try and sell it.

After almost 4 weeks of waiting, I started calling them again and finally got someone to track down that they had actually received the part. Again read the fine print. They have 30 days to refund your money and in this case, they took every bit of it.

All in all, it took over 6 weeks from the time I received the bad part to the time I received my money. If you can wait that long for bad parts and service, you will find that for $20 more, you can deal with a reputable company.

In Nov. 08 and before the begining of the holidays I ordered 5 items from parts geek including 2 full Struts-Springs assembly, 2 tie rods ends and an oxygen sensor, order# 15-30378811, I paid $314,. But when PartsGeek arrived they were in boxes that were torn apart, looks like they been returned before, installed and uninstalled, and the parts themselves look like they been refurbished, one tierod end has a hole in its boot, struts had some scratches. I called the company whom assured me these are not used parts but new, I sent them pictures for the parts along with the condition of the boxes they came in, they told me you can return them but it will take 7-14 days to get credit back then you have to reorder them again and wait another week to receive them. Thus I decided to take them to the mechanics whom su jested to get new tierod end from local store and install the struts since they have lifetime warranty as well as the parts geek company confirmed they are new and the minor scratches on the paint no big deal. Thus He throuw out one tie rod end, and got one from Auto zone, and paid him $360 for labor. Six months later the strut-spring assembly started making noises and got louder. Since the part has a life-time limited warranty, I called the company and spoke to the manger Dennis, I told him what the mechanic told me that the left hand side strut is defective and needs to be replaced indeed. He told me that I have to order a new one first and pay $119 paid shipping then return the old one where am responsible for return shipping fees, which according to the US mail is around $83 and via FedEx around $69. As well as I have to pay the mechanic $150 for labor, being the part not from outside and not from him.
Parts Geek refuses to send a new one without paying for new one 119 nor they would cover the shipping cost for the return nor the labor.
In the top of that, their customer service very bad, rude, conniving, anger, hostile, intimidating, bullying and treated me like crab. They would put you on hold then they hung up the phone. The worst experience ever. Very difficult to do business with and would not recommend it to anyone.

My 2009 Saturn had some issues with the rotors and decided to upgrade them to a full set from parts geek. Way back when I used parts geek for my Silverado with no issues. Compared to before PartsGeek seem to have gone wholesale and their actual address on the site isn't fully shown and call center customer service is overseas and unhelpful. Ordered a rotor and brake pad front end set for my Saturn for 73$ Shipped which was a great deal. Only to my frustration it arrived a week later box damaged and opened, packaging missing or sparse and the rotors were both different sizes and brake pads had a junior mint candy glued to my open brake pad box which all led back to parts geek shipping department. It came from Georgia instead of their headquarters making me believe they outsourced distributions to send projects out. Called them turns out it's an overseas customer service line compared to years ago and the person spoke no English I and said I need to replace the 1 they sent wrong and why everything looked used. They rudely said we can't return anything unless you return everything and then wait 3-5 buisness days for a refund processed then re order, and by then it would be 2 weeks out. My Saturn was on the block and couldn't move without the new rotors. They sent one correctly, so I used it so I could use my car, then I boxed the one they sent wrong along with the candy covered nasty brake pad box and sent it back with a note saying I was nice before but not anyone and demand a refund. If I don't get my refund because parts geek horribly screwed up they will be hearing from a bank financial institution demanding my refund. Don't use parts geek at all save up shop local.

It is easy to take one's money. The real test of good customer service is how PartsGeek deal with problems that arise in the delivery, packaging, and claims process. My understanding of how Partsgeek works is that they are a third-party intermediary, meaning they have supposedly built networks with various part suppliers to get you -the customer- the parts you are seeking, much like how Amazon works. PartsGeeks holds no parts themselves. A one-stop parts search site. Anyhow, so I ordered parts without any issues. Then when all parts except one come in, I now must test their claims/help desk. First problem - Their Ticket System is always down, though it will say, "The ticket system is down for maintenance. It will be back up at 9:00 am EST. (excluding Sunday)."
Then reading their customer help library, I note that they accept no responsibility for lost or damaged packages. Issues must be addressed with the shipper. In my case - UPS. So, while UPS is doing their claims investigation, I proceed to use PartsGeeks Manage My Order feature which allows one to do such things like return a core, re-order, review product, or a general return. I click the general return button and it has a selection for reasons why one is returning. I select "I didn't receive part". That's it. Nothing else, no response from PartsGeek. Then, after my vehicle project is done, I have parts I ordered that I don't need so I return them and PartsGeek gives me two different RMA numbers for the same part within two to three days. I already sent the parts under the first RMA given and I have yet to see any refund/credit. I will have to call their 800 number because their ticket system is always down. Now, I will give PartsGeek credit for giving my core credit on cores returned; though, out of the four cores returned, I only received credit for three. Personally, I will never use PartsGeek again, just because of the quality of their customer service.

I am writing this review on behalf of my husband. He purchased a dashboard from Parts Geek. But I guess he should've read the reviews and checked their return policy. This website gives them a 1.3 and their website has reviews at a 4.5 (that's a lie). Of course the dashboard didn't fit and he needed to return it. After looking into their return policy, this is what PartsGeek have on their website: "We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer." Ok. Fine. So when he purchased the dashboard their shipping cost to him was $65. So we thought it would be around the same price. No. I went to FedEx and the cost to ship the dashboard was $234 which is how much he paid for the dashboard including tax and shipping. He didn't do like I said and wait to see how much shipping this first one would be and ended up purchasing another one they claimed would fit. Well they sent the same exact dashboard so of course it didn't fit. Now he's out of $234x2 which is $468. And it costs the exact same price to ship back each box. So shipping it back would cost $468. I stopped by the post office to see if the price would be cheaper and they wouldn't even ship it at all because it's too big. Seems like a scam to me. They got $468 from my husband and it costs $468 to ship it back. So even if he sent it back for $468 he'd be getting reimbursed for the shipping he just spent. Not even the product. Ridiculous!

I had to order my parts multiple times, and PartsGeek continuously got cancelled but not one email was sent, not one phone call was made, no form of reaching out to let me know what was going on. So, I called they gave me some run around excuse on why they can't give me my parts. I waited another 24 hours to get my refund, after, might I add, I had to wait 4 days each time before I even got my money back. However, today when I checked my bank account THEY CHARGED ME 233 YET AGAIN! I however did not reorder my parts and my money just got refunded so there was no reason I should have been charged again. Now, if you want THE WORST customer service you'll ever receive call them and try to ask (nicely at first by the way) what's going on only for the, you can't even call him a gentleman he was so rude, so the man child who answered wouldn't help told me "stay out of trouble" and hung up. I did yell at one point because he was talking to me like I'm an idiot because I'm a female, which automatically means us females don't know what we're talking about or how to fix cars right? Okay so I called back and calmly asked the man who answered if I could speak with a supervisor which he replied "they're all out until 3 on lunch" so my bad for not knowing they were in a different time zone was honestly curious because I thought I was getting the run around. I simply asked "so my understanding is all the supervisors are out for 3 hours? I mean that doesn't seem right" to which he replied "I don't know where you are but here its 2:30 have a nice day" and hung up on me! So moral of this whole story of this joke company, they will take your money, not give you your parts and if you god help them are actually curious as to what in the actual world is going on, because we are in a pandemic and money isn't just flowing for all of us and some of us are really struggling to get by but still need a vehicle to get to point A to point B or need a vehicle for work, go ahead and call them because they'll treat you like garbage, hang up, and KEEP YOUR MONEY! If I could give less than a 1 star god I would, my family is full of mechanics and even they haven't heard of this site, nor will they order from them because it's a really sketchy deal. On top of that they want you to pay for a membership for discounts when you don't even get your parts. It's comical really and how they are still in business, that's beyond me. They barley have 2 stars don't give them the benefit of the doubt! This company is not worth the time, energy, or the weeks on end of back and forth never getting your parts and having to keep reorder them. You're better off going to eBay honestly. Also if you've gotten ripped off I'm going to be looking into a lawsuit you can absolutely join.

Ordered foglights for my 05 Jeep Liberty. The description on their website was Brock Fog Light -Left and Right. Notes Fog Light---05-07 Jeep Liberty Fog Lamp Assembly Left and Right Except Renegade. All of the other fog lights for sale on their site clearly stated Driver or Passenger side. I ordered the fog lights expecting to receive 2. Only one arrived. I called customer service and the customer service rep stated. "Yes you are right, the website says Left and Right. I can see how you believed you would get two". Waited a day to receive an email response. The response was,: per warehouse confirmation the sku 2225-0017b Jeep Liberty Fog Light is a single fog light which can fit either Left or Right side. That's not what the warehouse confirmed. The warehouse confirmed that the website was misleading. Anthony, the supervisor, offered to give me a return authorization, but I had already installed the light. So the offer reverted to a $10.00 discount. All I wanted was another fog light. I could have purchased a set from another site for $60.00. Wish I had. Would have been an easy fix. Don't do business with Parts Geek. PartsGeek will not make it right. Normally I only take the time to leave good reviews. This is an exception. Beware of deceptive practices and do not buy from this outfit.

By midday on a Saturday, we ordered a part while at the senior mechanic with the order number given showing the professional the webpage before completing the online purchase. The shipping policy says shipped in 1 to 2 business days. We would not have ordered if we knew the very small part was coming from California to the East Coast. The part was not shipped until the following Tuesday by regular 1st class mail. It could have been shipped Priority for less than the high fee charged to get it to us by Thursday or Friday. The wildfires, hurricanes, etc. mean that the USPS tracking which states delivery a week later after order would not arrive in time for the scheduled work. All we got out of this waste of time and money is an extra part, because we had to order from another frim that actually charges less for shipping and provides a number of options up front for more assurance that parts will arrive in a timely manner. Based on what is on this page from other reviewers, it would not be a surprise if the part sent is faulty or wrong.
We choose not to have unlimited phone plans anymore, so we pay for ALL incoming and outgoing calls. Being on hold for ten minutes, then calling back during your business day and waiting longer does not aid the rating of Parts Geek. We know what we pay for in phone service when we get the bill. When a supervisor is requested about a processing matter that could affect all customers, it should not be questioned, which was the case with the second operator. I had to mention taking time out of my business day and not going through extra clearance to speak with a supervisor. I wonder if a woman was put on the line since a woman called?! Do not accept a call back, because 1) it will not happen and 2) a business should not control communication when it has been paid by you, thus interrupting your business day at their convenience after inconveniencing you! PartsGeek all sounded nice, yet that had nothing to do with why I was calling about the shipping policy AND processing flaws.

I called and ordered koito headlight bulb part#W*******302 and PartsGeek invoiced me for heliolite bulbs which have the same part number on website. So I called and email them and told them to cancel order because they were sending me the wrong headlight bulbs and they shipped me the wrong item anyway. I Called customer service to return wrong item and ways hung up on about 5 times because they knew i wanted to return the wrong item they sent me after just talking and emailing them not to ship wrong item, and they literately shipped it anyway. They will not refund you right away even if they are at fault and even if you refuse delivery. They will refund you after package returns back to warehouse and then you have to wait 7-14 business days to receive refund back to your account IF THEY CHOOSE TO ACTUALLY grant you your full refund. RUDE AND UNPROFESSIONAL SALE REPRESENTATIVES AND CUSTOMER SERVICE. You'll regret ordering from this unprofessional so called company. Spend a little more money for oem part with a reputable parts dealer like Advance auto parts which offer hassle free returns and you'll avoid being disappointed with a misleading, rude and unprofessional company like parts geek, Worst return policy.

This is a preemptive review. I am hoping PartsGeek is I'll do the right thing and I can have a positive update.

I ordered a strut bar for the passenger side my car, item #11378. The website described this piece as "the front right." I hope we all agree that is the front passenger side. I was sent the front driver's side. I called in, and the lady over the phone was pleasant. She assured me that PartsGeek would send me a shipping label for the return and placed another order for the correct item right there in the spot. Of course I had not yet returned the first bar, so I paid out of pocket for the second item.

The replacement bar comes in and *has the exact same item number as the first bar (#11378)* but this time it is the correct item.

Meanwhile, over email, PartsGeek tells me they cannot send me a shipping label because the website described the item as the driver's side. It *does not*. And even if it did, that means they still sent me one of the wrong items because I have two strut bars with the same item number and yet only one of them works. After I sent photos of the item number from my receipt and the description of what the website says, I was told that they would ask the warehouse and to not respond to the thread until I heard back from them.

I called today and the guy who answered was incredibly unhelpful. He took my number and told me that a supervisor will call me today, with no specified time.

Do not buy from these con artists.

Horrible customer service, the worst I have ever had the misfortune of encountering. I ordered a EVAP canister solenoid for my car, It has two male house connections coming from it. When I got the part in the mail, some idiot who sent it did not properly secure it inside the manufacturer's box, PartsGeek just put bubble wrap around the small box, inside the bigger box. Since there was nothing inside the smaller box to keep the part from moving around, it obviously was getting shaken around during the long voyage from CA to WA. Something I figured should not have happened just based on the amount of items that this place has shipped being an internet parts dealer. So obviously I was mad when I received my broken part. Then to make matters worse, this place does not have a customer service telephone number. Instead you're supposed to go to their website and fill out a "ticket" which is sent via email. What a joke! I looked for hours for contact info. But i was unsuccessful, instead I just found a bunch of reviews from people with the same problem (no contact phone number). They emailed me a return shipping label, which was courteous but did not change my exasperation. I sent the part back hoping that they would just return a new part to me because it was a good price, but instead they sent me a brief email after ignoring my request several times to be contacted by phone, that stated that they cannot issue exchanges or replacements, it said to reorder. Hahaha like that's going to happen! These people are ridiculous and have no regard for customer satisfaction. I will never buy anything from them again. What a hassle. Two weeks, still no part and waiting for my money to be put back on my card. I thought I was getting a good deal, but I was really getting a big head ache. Don't buy anything from partsgeek!

I ordered a part for my car on May 31,2019 and realized it was the wrong one and almost immediately canceled the order, within minutes, PartsGeek accepted the money for the order rather quickly and I was told that to have the money refunded that the order still had to go thru the whole process to send the item back. As soon as I received the package, I returned to the sender and they received it two days later. I called to see when my refund would be back on my card and who ever I spoke with told me it would be 5 to 7 business days. I called back within the 6th or 7th day and I spoke to someone else and he informed me that no notes had been taken on my account and I needed to confirm with FedEx the tracking number so they could verify it was me. I then spoke to a manager at PartsGeek 3 days ago (which was on 6/14/19) who said she was contacting the manufacturing company as soon as she hung up and was calling me back. So today on 6/18/19 I spoke to a guy named John that claimed he was the highest form of management that I could speak to, I told him what I have been thru for almost 3 weeks and demanded my refund and he got very rude and defensive with me and said a few ugly things to me as well, also laughing at me when I asked him certain questions. He also proceeded to tell me that I would not get my refund today and kept interrupting me and repeatedly talked over me saying "7 to 14 days". He finally said well let me put you on hold and I will talk to my GM since you are so upset. He gets back on the phone and says that my refund will be processed in 24 hours. I then get and email from they're customer service telling me my refund will be on my card within 3 to 5 business days and that it is out of their control. I am so disgusted with this and especially how I got treated by this "manager" named John. I want my full refund as soon as possible and would like to know that this "manager" has been reprimanded in some way for treating a customer the way he did.
Overnight I was refunded a partial refund of 43.43. My order total was 57.87. I do have a bank statement that shows both of these transactions. I would like to get my full refund from them, they kept the money for the insurance on the part that was ordered, which I don't understand why they wouldn't give me the money back for that as well, being that I no longer have the part nor did I take it out of the box. I immediately returned the package to the sender.

I ordered two aftermarket headlights (left/right sides) for a Mercedes. I received two packages.
One headlight was correct the other was for a newer style BMW. PartsGeek mistamped the package at the warehouse. I called customer service the first time. Before I even get to give my name I get hung up on.
Second time I speak with a man named Richard. I send him an email and shortly he contacts me back and says the correct headlamp was not found (they had no more stock of) and I would have to purchase a different brand that was $140 dollars more AND different brands. He would discount $15 dollars for the inconvenience. I explained I need both lights to be the same manufacture but he was unable to get another.
Now parts geek already gives you $15 dollars off any purchase just by signing up for the email list. I explained that it was ridiculous that I have to now go ship the item, pay extra for a brand I don't even want and wait another week but all they could do was a $15 dollar discount. I had said the word "$#*!" in my statement (not directed towards him, just the situation) and he said not to curse at him. I told him I have a freedom of speech and was not cursing at him.
*** is an ok word and he hung up. YET AGAIN I called again and got in contact with Roman "front end manager". I explained how his representative "Richard" hung up and he said he is sorry that shouldn't of happened. Ok I let that go and went on how the situation happened.
He said all they could do was a $15 dollar discount and same old story. Roman stated he has no other higher up a customer can speak with and the *** customer service ends with him.
I told him I want to return both lights and he says they would refund me for the full amount on the wrong light but I still have to pay shipping on the other. I WILL NEVER SHOP WITH THIS *** WEBSITE/COMPANY AGAIN!