Partzilla

I was searching for a top for my Pioneer 700 when I stumbled across Partzilla. Their price beat my local dealership by about $30, so I decided to give them a shot. I was a little surprised that Partzilla offered free shipping since I'd not found that anywhere else, but I didn't question it. The order page showed free shipping, the email confirmation I received showed free shipping. I had an estimated ship date. Everything looked great.

Four days after my estimated ship date, I received an email from Partzilla informing me that I would need to pay an additional $172 in shipping to receive my item. When I complained that both the order page and my email confirmation told me that shipping was free, the Customer Service rep sent me a shipping clause that stated free shipping didn't apply to certain large items.

Now, I don't believe that a business should lose money on shipping. I do, however, believe that they should be up-front about it. Had it stated anywhere on the order page that my item did not qualify for free shipping and that I may be asked for a large shipping fee, I would have never placed the order, saving hassle for both me and Partzilla. The rep told me that they couldn't provide shipping at the time of order because they didn't know how much it would cost to ship. That may be true, though I doubt it. But they did know at the time of order that my item didn't qualify, and they could have informed me of that. It certainly shouldn't have said Shipping: FREE on my order page or confirmation.

I give them two stars only because they refunded my full purchase price within 24 hours of me refusing to pay the extra $172. That was the only positive in this experience. It's frustrating to think that you've found a good deal, only to discover a week later that you could have bought the part much cheaper locally and already have it on the bike.

I accidentally had pressed express shipping for an O ring that I bought from them that only cost $3, with the shipment and in it of course me $14 or $15. I emailed the company right A way to cancel my order. I got an automated reply saying Partzilla don't check the emails until 8 to 10 days later. So then I tried calling them and they were closed from 8 to 4:00 p.m. So then I called 1st thing in the morning at 8 o'clock in the morning to cancel it. I talk to someone told I want to get a canceled she told me she was gonna send an email out to where she needed to send an email out to to get a cancel. Order was never canceled I'm receive an email saying my package is gonna be in the mail tomorrow and the money is still withdrawn for my account. Not happier with the service I'm getting.

This is my experience from my first partzilla order. It took just over 2 weeks to arrive to Australia including over a long weekend (public holiday), I thought this was quite quick. The parts were significantly cheaper, especially shipping costs compared to other places I researched (still not cheap for 2 o-rings and a special o-ring seal at $25 AUD including shipping). The parts came well packaged and as described (even GENUINE HONDA!). Overall very happy and now I can hopefully get my xr600 intake manifold to seal properly and allow me to tune the engine correctly. On a side note, all the negative reviews almost prevented me from using partzilla, but I'm glad I took them with a grain of salt. If an item works out cheaper using partzilla and isn't a priority part I will gladly use them again. Another side note, items listed as available in x-x days obviously means it's not in stock!

I operate a small rural motorcycle repair shop and love Partzilla for all my OEM part needs. I use them almost exclusively. I like being able to go online, find the parts diagrams and pick those exact parts that I actually need. Almost all parts I've ordered have been right there in stock, and I've had great customer service in those few instances when finding those hard-to-find parts. Partzilla has helped me out when other places couldn't, or wouldn't. IF I had any complaint at all, it would be not having a faster shipping (such as overnight or a 2-day) option on the smaller parts. It would be helpful to have that in certain situations, but usually, shipping has not been issue for me, especially when compared to some of the other online web sites. Partzilla is definitely my "go to" company for OEM parts.

Complete failure to deliver. 2 months, and I still do not have the correct parts. Ordered 2x OEM Suzuki caliper o-ring sets (should be 10 o-rings per set, 20 total). Partzilla sends 2 individual o-rings. Called, and Partzilla send me a UPS return label, and said they'd ship the correct parts once these were returned.

Package #2, only 2 o-rings AGAIN. Called, and was informed that they will order from the manufacturer, check with the inventory manager, and overnight the package.

Package #3, was NOT overnighted as stated, and AGAIN just 2 o-rings. Spoke with supervisor, who didn't seem to care about the error in their inventory system. Quickly dismissed my concerns with a 3rd UPS label for a return/refund.

Almost 2 months since the original order. Riding season is now over, and my bike is still apart. Partzilla has failed miserably here, and has lost my business permanently. I'll order the parts from Bike Bandit instead.

I ordered some can am parts and Kawasaki parts as I have done before but this time Partzilla send me an email and say they can't do the can am parts and automatically send a refund saying they don't ship to Aus with new can am contract. Then 2 weeks later while waiting for the remaining order I get an email from a sales rep Evan. S asking for an additional $300 US just to ship my remaining Kawasaki order. The shipping was automatically generated at checkout and it was already over priced and they wanted an additional 300 US which is 423 AUD, 2 weeks after I ordered. Told them they can bash the parts over their heads because that is ridiculous. I didn't get a reply just a notice from PayPal saying my order had been refunded. What a waste of my time and effort searching for these parts. My original order including the can am parts was 700 US and that was including shipping. What a joke. Would not recommend to anyone. ODN needs to review their international shipping. This isn't the first time they've tried this shipping trick looking at other reviews.

Worst customer service ever. I bought a part for my snowmobile that the website said would be here on February 13th or 14th. I paid for express shipping. I got a receipt in my email but never got tracking number. So I emailed the company Partzilla said within 24 hours I'll get one. I did not get one. They looked up on their website after logging in now it says the parts going to come to my house on February 24th. So I called the customer service number lady was so rude. Telling me what do you want me to do about it the parts on backorder now. I told her but on the website it said it wasn't. So I started getting angry I asked for a manager he beat around the bush. I got more pissed off. Then I told her I don't like how you're talking to me give me a manager I don't want to hear your mouth or your blah blah blah. She said okay and hung up on me. Called again was put on hold for 5 minutes hung up. Call again and finally Jose answered. He completely understood where I was coming from. He even said that it was bull$#*! that the website said one thing and now it's another. This is honestly the worst company I've ever dealt with. You lost at least 14 customers. I'm the mechanic so I buy the parts not from you anymore pieces of garbage.

Order placed 21 days ago for 'in stock items'. Shipper lost package, and informed Partzilla several days ago that order is lost in transit. When I request a refund or reshipment, Partzilla say they cannot do that until shipper confirms package is lost. I have confirmation from shipper that partzilla has already been informed. Partzilla customer service will not return emails or return calls. Will use all documentation obtained to pursue FRAUD if necessary.
Customer service responded to this online here, but still will not reply to my email or return call as they said they would. Still no refund or replacement order... apparently customer service is too busy replying to negative reviews to actually serve their customers... as in customer service! If any attorneys read this and are motivated, please help!

Ordered ten bolts (yes, just ten) for my bike as Partzilla were not available locally. Website states all pasrts in stock and shipped within 48 hrs. International delivery typically ten days. Great, definitely have them in time. No problem. Order.

Time is ticking on, other orders placed around the same time arrive from the USA - rear shock, master cyclinder, etc Still no bolts. (I'm doing a suspension swap on my bike prior to a three week ride).

Check out the tracking and the parts still havent been shipped. Parts are finally shipped 9 days after the order. Given ten days delivery they'll still get here on time.

Its now two days before I leave and the tracking shows the parts have only just left the US. Contact partzilla and they provide no reason for the delay in shipping just that USPS service can take up to 4 weeks. First time this has ever been mentioned. I ordered based on an expectated arrival date (calculated based on the information provided on their website) of approximately 12-14 days. Partzilla are now stating in reality this could be as much as 37 days?!

Why is it that Partzilla think it is appropriate to mislead paying customers and then provide a horribly lazy service? It seems i am not unique in this experince. Regrettably I should have checked out some reviews before ordering. Properly burnt by this. Bunch of jaokers and charalatans.

Do not order from these guys unless you like crappy service and poor customer service. Doesnt seem like there is any avenue of recourse. Massively disappointing

Ordered part from them and received different item. I called them to return. Partzilla were arrogant and unproffessional laying the blame on my ordering the wrong part. Luckily I had taken a screen shot of the order and there incorrect parts layout. They treated me with suspicion until I offered to send it to them. When they received it they decided to issue a refund but were going to still charge me a 15% restock fee. What!? Because of their mistake I have to pay? I again made my case and after lengthy lectures of their infalability and posturing on their part I got them to waive it. Guess they get the last laugh because they still charged me shipping as it originally qaulified for a free shipping because of other parts I ordered with it. So Im still out $20 bucks because of their mistake and screwy system. If this sounds like fun to you, order away. Me I'll be giving my business to companies that value the customer and their FUTURE business.

Ordered parts on June 6 and still in "preparing order" status. Called customer service multiple times. When I initially called June 13, I was told that parts were actually out of stock, (listed as in stock when ordered) but rest assured Partzilla were restocked on June 11 and going to be shipping out "right after my call." Waited until yesterday, June 17, to call back and the gentleman I talked to gave me the same line " Parts were out of stock but luckily came in on Saturday, and I would be getting a tracking number following the call." Today I called again saying I have not received a tracking number and the parts are still in "preparing order status." The lady this time said my parts were "being boxed as we spoke but it will cost $120 additional for shipping." I said "I ordered straight from the website and the order ticket said free shipping, as did some of the other promo material on the website and that these parts were pretty common components and free shipping was unmistakably offered when I submitted my order and clearly this couldn't be such an oversight, but rather gross negligence." I am supposed to be getting an email" explaining shipping today as well as a call back but am not holding my breath. Truly and utterly unbelievable.

Went to this site found the parts I needed. Some parts said out of stock thank God I didn't need those. Ordered my parts paid the 9.95 for FAST shipping. Well after 5 days checked the status and it said one of the parts wouldn't be available for another 3 days. Didn't say anything was out of stock when I ordered. Guy told me Partzilla could have had the parts when I ordered them but they could have been sold the same day? Hey, guys stop running your business like the flintstones and buy a computer! That way when someone orders the part and PAYS for it the part gets deducted from inventory! Well anyway I ordered parts on the 5th it's the 14th now bought the parts on amazon ATV is back together guy told me I couldn't get a refund because the parts are sitting at the warehouse guess you haven't heard of filing a fraud case with the bank for products paid for and never received!

Just like other people have mentioned pay for a a couple parts and extra shipping. Conferm that the order is being processed on 04/14/20 got a email that my part will be in on the 17th and shipped on 04/20/19 Ok that is perfect. Based on paid shipping and per CSR expect to get your order on 04/29/20. This is perfect so I can fix my Motorcycle and go to work bacause in my field I am a essential worker. "I have to feed my family and pay the Bills and The motorcycle is my only way of getting from point A-B. Ok then. NOW on the 04/16/20 I got another Email at 5:15 am your part has been delayed and it will be sent out on the 29th of April. Ok then. Now am a little worried. I can also understand due to the COVD-19 Crisis. However I got another email today 04/17/20 your part will be shipped on 05/14/20 and now am on edge. Well now I am upset... how am supposed to get to work, Now I can catch the bus for a total of4-5 week? In addition to that I have paid for shipping extra shipping so I can get my part. Now I can't. Ok so I proceeded to call to speak to CSR and requested a manager to get some assistance to see if the part can get expedite once this new date come into play? Call *******926 and spoke to a rep and the poor CSR could not even
Find a manager to help a customer this is sad. The poor guy apologize so many time bacause try to find a manager with no luck and I was on hold for 20 min... As a manager I speak for my self in this circumstances. When a client call and want to speak to me as a manager I have to answer the client's call ou th of respect and it's my duty. The level of unprofessionalism on Partzilla customer service Manager part is ridiculous. 1 star for my over all experience and I will not change it until I get my parts. Next thing you know my order will be delayed again. Lol am lost for words here..

Pricing is exceptional. Would be a 5 star with a few adjustment's to logistics. A minor update and parts availability would be a major upgrade. As a non oem shop we rely on companies such as Partzilla for fast accessibility of parts for our customers. We know that there is a warehouse in Nevada, so to know if the parts are in stock online in that warehouse that would be a game changer on which company we chose to buy parts. Another game changer would be, if you order a part with multiple pieces from Partzilla and it comes from Nevada and Partzilla don't have all in Nevada and part of it is in Georgia. Send all the parts from both warehouses. Don't order from oem and make the customer wait! I see many of the bad reviews are on waiting for parts and I understand their frustration.

Needed a key blank for my new to me 35 year old Honda motorcycle. I choose them because their website allowed you to put in vehicle info/VIN and it would show you what fit. It returned two part numbers with nearly identical descriptions so I figured Partzilla just must be different style keys so I picked the first. When I received the key blank it was a mirror image of what I needed, groves on wrong side. I emailed them and asked for assistance. After several not very helpful emails back and forth of them saying, yup, that key is one of two we show fitting your bike, they finally identified that the other key (the one I didn't choose) was the one I needed. I asked if I could return and swap out my unopened key for the right one. They said no, you must return the key you have with a 15% restocking fee and then you can order the right one. Their policy states that there is no restocking fee if the website was in error about fitment so I asked them if that is so, why are you charging me a fee. Their response: "Because our website offered you at least one item that fits, it's not our fault you selected the wrongly offered part over the correct one, you should have called sales tech support before you ordered". Told them forget it, I will just throw the key away and buy one elsewhere, thanks.

We have been a commercial customer (independent repair facility) of Partzilla for the last 5 or so years. We buy a lot of parts from them. I am pleased with the inventory stock ( Partzilla stock far more than most dealers, and I used to be one) have excellent pricing, great customer service (if the rare problem ever does occur) and the shipping time and cost is very reasonable (we rarely pay for shipping as we rarely place small orders). Their online microfiche is quite good, however, since the last update the scrolling schematic until you get to the bottom of the parts list is annoying but manageable. I am very pleased to be a Partzilla customer and will continue to be for the foreseeable future! Great job guys! Keep up the good work!

As others stated since covid 19 partszilla can barely even function. I see so. E much lip service from csr on here but little action. So I'm leaving my review to warn you before you make the mistake others have.
The price might be better but the service isnt. I ordered 3 parts. One on back order. Now normally you would think the in stock parts would automatically ship out to ya know... take care of customers. Nope, had to call in to tell them how to do their job.
Next the parts in stock were marked as shipped but uos shows no status. So I wait on hd FOR AN HOUR to basically be told Partzilla have no idea and will "follow up".
You came blame covid all you want but rocky mountain has sent 3 orders in the time that you haven't sent one...
I dont think this company will be able to keep pace in today's competitive market. Spend the extra $$$ at revzilla, they actually care.

When I placed my order five weeks ago all parts were in stock and shipment would be due in five days. After three weeks (and no notification from Partzilla) nothing had shipped and one of five parts was stocked out, but scheduled to deliver by July 6.

I told Partzilla to ship 4/5 parts now and I'd get the last one on July 6. (Partzilla should have done that, but they didn't.) I got 4/5 parts.

Two days after my last part was due to arrive, Partzilla emails me that the part is not permanently stocked out with no ETA for reorder.

Just for giggles, I looked up the availability on the Partzilla Web here:
https://www.partzilla.com/product/honda/24701-K26-306 and put in my zip code! LIARS! Web page says part ships in 1-2 days...

So if you're SHOPPING, they LIE. Your part ships in 1-2 days.
If you've ordered, the same part is BACKORDERED with NO KNOWN ETA.

That's intentional lying. Sorry cheap unethical slimy dishonest time wasting ducci bags.

They make mistakes, apologize, DON'T CHANGE ANY BEHAVIOR and keep on screwing "customers".

I'm done. I'll pay a competitor MORE to be rid of these online vermin retailers.

I ordered parts for the holidays on December 9. No items listed as back-ordered or delayed, and showing a ship date in 1-2 business days. After 3 days, I received notification that an item had been cancelled from my order. I checked my bank account again the following day, and a refund had been posted for this cancelled item, but for the wrong amount.

I attempted to reach out about shipping for the rest of the items and adjusting for the incorrect refund numerous times, and was parroted the same generic responses with no assistance in my complaints.

This continued for another NINE DAYS. The amendment to the refund and tracking for shipments finally came through after TEN DAYS from original order placement. I tried to communicate throughout the process, including prior to shipping, that these were gifts for the holidays and that I had ordered early enough to guarantee delivery before I left town. As time dragged on with no sincere assistance from customer service representatives, I communicated that Partzilla would need to be expedited or else not show up in time to be of any use. No attempt was ever made by customer service to guarantee arrival of these grossly delayed items within 12 days of original purchase. Now, delivery for the items has yet to occur, and is expected to happen after I have left town, at which point my order and nearly two week's worth of continual communication with Partzilla will all have been for nothing.

Don't consider ordering from Partzilla if you have any expectation of items arriving in a timely fashion, being in stock, or being assisted with any troubles by their appallingly useless customer service.

"I'd leave a blank star review if I could. The company customer service and timeliness sucks. It took them a week to ship the part we ordered. The part was ordered on July first. The first email confirmation I received said it would ship the 4th which in itself was a ridiculous amount of time to ship a part which Partzilla told me was because they had to get the part in. If I'd know this, I would have ordered it elsewhere to begin with. Knowing the ship date was a holiday I emailed them and requested expedited service and asked them to charge it to an alternate account. I'm then emailed an update that said the part was shipped on Monday the 7th so I'm expecting the part to be delivered on the 9th. On top of everything else they charged the shipping to the original account which cost us a $30 late fee. Today, the 9th, I find out I won't have the part until tomorrow. It has now been ten days to get a part that we paid $33 shipping to get expedited and $30 late fee because they didn't process my request accurately. We have been without our transportation for that length of time and I feel like I've been lied to at every turn. I would not recommend this company ever to anyone.