PayPal

Horrible customer service! Horrible! After their glitchy app told me to "retry" a payment that was "did not go through." I did as instructed, and re-processed a payment of $300.00 from my Debit card. After looking back through my receipts within in 10 minutes of making the payment, I noticed that the first payment did in fact go through. I instantly called PayPal and requested to have one of the two $300.00 payments stopped as it was a mistake and a default through their smart phone app. The customer service representative was not well versed at all and to save myself time I requested to be transferred to a "tech representative," I was told by the tech representative at PayPal that PayPal could not stop the payment, there was nothing at all that she could do for me on their end and that the entire payment has already processed. Although I could clearly see on my bank account that no drafts had been made at all. Hearing how disappointed I was, the representative advised me to call my personal bank and to request a stop payment through them if I really did in fact need to stop the double processed payment of $300.00. This is exactly what I did. I called my bank and paid for a $35 stop payment fee in order to avoid the additional $300.00 payment that never should have processed to begin with. My bank assured me that the second payment would not be processed. I felt at ease for a good three days until I received an email from PayPal the following week stating that my bank had denied 1 of 2 payments and that they had pulled the second amount of $300.00 from my second bank card on file. Now let me just explain what exactly my " secondary bank card on file is." When I was 16 years old I received my first Student Checking Account secondary to my mothers bank account. Throughout high school and my undergraduate degree, I would use this account here and there to make purchases, my mother was able to transfer me money when needed etc... I am now 24 years old. I no longer live in the are of the country where this bank (Commerce Bank) exists. I live on the east coast... thousands of miles away from any Commerce Bank. This is the "secondary bank card" PayPal charged. I instantly called customer service again. Explained my self in detail... and explained that I was instructed by their tech services representative to request a stop payment from my bank. She did not explain that once the payment was stopped Paypal would continue to pull the draft from any and every source of income they could find. ONCE AGAIN. PAYPAL DID NOT CARE. Not only was I now out $600.00... I am also out an additional $35 from the requested stop payment fee. I was transferred to three different managers and was told by all 3 that there was nothing they could do, they would not and could not stop the payment... even though once again nothing had been drafted from my bank. And that basically they could care less. Please keep in mind... this is all happening due to a glitch and mistake on their behalf with their smart phone app. So now because I have listened to PayPal's instructions on two different requests... I am being screwed over by their company for listening and for trusting them with my funds and my bank information. I finished the conversation with the 3rd manager that I had been transferred to screaming at the top of my lungs. I told her that I was not going to have to call my mother thousands of miles away and have her transfer funds into my "secondary card in file" to avoid an overdraft fee because I would literally have to get on a plane in order to make it to any close enough Commerce Bank prior to the $300.00 being pulled out. She still did not care and refused to help me. I told her that first and foremost I knew she was lying about the payment "already being processed" and unable to stop, that I planned to immediately call my bank and to request and additional stop payment from ALL paypal transactions, and TO NOT TAKE ANYMORE MONEY OUT OF MY BANK. After calling Commerce and then my mother to stop the paypal payment and transfer the amount of $300 just encase it where to somehow draft anyway... I felt as though this issue was over... there is nothing else that can be stolen from your bank. After seeing within in two days that no payment of $300 had been taken, I told my mother she could transfer back the $300 amount, I closed my bank account completely with Commerce, deleted all of my bank information from my Paypal account, deleted the smart phone app off of my iPhone, AND CLOSED THE PAYPAL ACCOUNT ENTIRELY. I felt once again, at ease and as if this terrible nightmare was over. I even took the additional steps to protects myself with my current bank account Wells Fargo and request a long term stop payment from all Paypal transactions for 2 years. Wells Fargo insured me that everything would be okay, my bank account was in good hands... I would see not see a second $300 payment from this company. About 5 days later... SURPRISE! My mother called me and said that PayPal had taken $300.00 FROM HER OWN PERSONAL BANK ACCOUNT. Not in my name, not at all associated to me at all. At this point she agreed to help me pay off the additional amount of $300.00 as the two of us had given up on any hopes of being treated fairly and with reasonable customer service. PayPal most definitely won this war. I will never in my life ever again use this company. I manage three gyms for a corporation of 8 and never in my life would I put a customer in this type of a complication. I am mortified at this PayPal's lack of customer service and care. I absolutely hate this company because of the trouble they put me through and even heavily considered claiming fraud through my mothers account and having the amount refunded. This company steals your money. They are robbers and liars. I will never ever in my life ever open a PayPal account again.

Rosegal's website does not look like it is from China. I ordered a bunch of items on Oct 30th. Right away I received an email that it would ship China post. I emailed them right away and cancelled the order. Two days later I got a reply from them that one item had shipped. I told them to cancel the rest and I would refuse the item, which I have done. I went on Paypal to find out PayPal charged me the whole 111.42 instead of the 10.00 for the sweater. I emailed Rosegal and received a different reply which I have kept all. I have sent all of these responses to Paypal and keep getting the run around. They even said I had to file a police report, which our state police laughed when I called to see how to do it. The first response from rosegal said they would refund the money and to just keep the shirt but I had already refused it. I waited no refund. I did a claim to paypal. I get another response telling me to change my claim from a not received to not as described claim then they will pay. In the mean time I get a message from paypal that they are offering me 85.00 as a settlement. I refused partial claim. I contacted paypal 3x with no response as to if I should change the claim. I then changed the claim as they asked. They wrote to me and said sorry we can only give you a refund if you close the case. I refused. They emailed me that they can't refund my money after all it was frozen when I refused the settlement. This has gone on for a month with no help from Paypal only stalling. I have written everyday to paypal with no response. I call and the agent says oh no problem they should be getting you a refund in 24-48 hours. That never happened either. I I have even sent paypal the list of companies involved in this scam See below and buyer beware. I know they have had hundreds of complaints about these companies because the people are all over facebook saying they have complained to Paypal and Facebook for letting them advertise and listing them as an approved seller.
Yigou International Group own Zaful and may other online clothing sites: http://www.tradeeasy.com/supplier/714959/yigou.html

They are operating from multiple addresses around the world:

Addresses:
5F No 632 South Jianshe Road
Taiyuan City
Shanxi Province 030000
China

IVAN (sells as rosegal)
Room 201,2rd Floor, Building 8, Zhongxin Industrial City,, Chuangye Road, Nanshan District, Shenzhen, Guangdong Province 518054 China

Below from: http://www.complaintsboard.com/zaful-b120091:
Zaful
Zafu, Inc.

1201 Park Avenue
Emeryville
California
United States - 94608
Customer Care
Phone:
*******201 0 0
Web: www.zaful.com
Additional Contact Information

1331 7th Street Suite F,
Berkeley, CA 94710

Emails, phones:
*******@zaful.com
*******@gmail.com
*******@yinsibaohu.aliyun.com
*******@gmail.com
*******@gmail.com
*******@gmail.com
a*******@gmail.com
*******@ahappydeal.com

IVAN
*******36302

Aosen
*******6936302

These are just SOME of the websites that have been identified as being associated with this ring:

ZAFUL (http://www.zaful.com/)
DressLily (http://www.dresslily.com/)
SammyDress (http://www.sammydress.com/)
Rosegal (http://www.rosegal.com/)
ModLily (http://www.modlily.com/)
NastyDress (http://www.nastydress.com/)
SheIn (http://us.shein.com/)
ROMWE (http://www.romwe.com/)
AliExpress (http://www.aliexpress.com/)
TinyDeal (http://www.tinydeal.com/)
Twinkledeals (http://www.twinkledeals.com/)
RoseWholesale (http://www.rosewholesale.com/)
JollyChic (http://www.jollychic.com/)
On fancy (onfancy.co.uk)
SheIn SheInside (http://m.shein.com/)
Rotita (http://www.rotita.com)
EricDress (http://m.ericdress.com)
Walk trendy (http://www.walktrendy.com)
RoseWe (http://www.rosewe.com)
Closet candy (http://www.closetcandyboutique.com)
Stylewe (https://www.stylewe.com)
Fashion Mia (http://www.fashionmia.com)
Trends gal (http://www.trendsgal.com)
Lovelywholesale (http://www.lovelywholesale.com)
Tidebuy (http://www.tidebuy.com)
TB (http://www.tbdress.com)
Sweet dressy (http://www.sweetdressy.com)
Tide store (http://www.tidestore.com)
Vessos h(ttps :// www.vessos. Com)

When will PayPal take this seriously?
Yigou International Group - China Wholesales

Absolutely the laziest and worst customer service Ive ever experienced in my life! I opened an old account and needed to do a name change so I submitted all the documents and PayPal changed it to the wrong name. I emailed them in frustration and told them to read the rest of my drivers license so they could actually change it to my correct name. I then got an email saying I would need to call them and make the change. So, I called them to make the change and they told me they couldnt do it unless I submitted another request for a name change. I said, you want me to submit all of the same documents that you are looking at right now so that you can change my name to the correct name? He said yes and apologized for the inconvenience. I said no, you have all of the documents in front of you and its insanity for me to send it all over again and hope for something different. You have everything you need, you have all of my documents, just change it to the correct name. Its right there on my drivers license that you have on file! He wouldnt budge and I said that I wanted to speak with a manager. He put me on hold for an extended amount of time and then came back and hung up on me. I then called back. When you call PayPal, the automated service asks if the number you are calling from can be used to look up your account. I said OK. It then told me that I would have a two-hour wait but said I could be on a callback list if that would be better. I obviously wasnt going to be on a callback-list nor wait two hours on hold when I had just gotten off the phone with their representative. I knew they were there. So, I called back again and said "no" when the automated answering service asked to verify my account with my phone number. At that point I was on hold for about two minutes before a representative got on the phone. Ironic that when they didnt know it was me they were happy to answer the phone. It was the same guy. So, to sum it up, they got mad at me because I was frustrated at THEIR mistake and wanted a manager to correct it. Then they flagged my account and wouldn't take my call. They lied. They said it was a two hour wait when it clearly wasn't. When I told him I wanted to cancel he was happy to handle it. He couldn't change my name with my drivers license in front of him nor put me in touch with a manager, but he was happy to close the account. He didn't even ask why I was canceling so I let him know I'd be contacting the BBB, Google reviews, and social media to report my experience and he happily said "ok". He didn't care, nobody there cared. I'm just one person. But I'm now one less customer and if they continue with service like that I won't be the last to walk away. It was by far the laziest and most unprofessional customer service I've ever encountered, and I'm in the customer service industry.

Paypal used to be a system you can rely on to help you and have security to shop on the internet. Now it seems PayPal will shut the door in your face (hypothetically) more than support your business. It seems what they were built on is now gone. I am guessing the many times they have been bought and sold have just proven they are a different business and don't expect them to back up buyers anymore. You will know why when you understand that there is a great part of it know that is outside of this country. Do your homework.:)

Paypal does have quite a stake now in China so fyi when you have your money there. " U.S. payments giant PayPal Holdings (NASDAQ: PYPL) just defied the odds, gaining approval to acquire a majority stake in a Chinese payments company, and thus enter the country's vast digital payments marke".

Also recently- I tried to give them another chance because I was testing them since the "made improvements" and 2) was also seeing what those improvements have done.

I will add to show you- A- I have a small business that I used Paypal here quite successfully with no problems but change because of security issues and Paypal using Everyone's information which the keep NO secret about it.

As I applied to reopen my business account - certain things occurred that were quite interesting and disturbing. LOL

1) I have waited several days on an application with no results until I myself signed on to my PayPal here which I then was told to add a form.
2) I called PayPal which with no success a woman told me she in no words "the app" was being reviewed but she "KNEW NOTHING". Surprised? Nope even though I asked! LOL: D
3) The plot does thicken with and official email but very in-descriptive email about "they cannot verify" my very "all over social media, website, Federal ID and" PLLC corporation" that I just send them my bank account and my federal tax ID and to go to the resolution center for more information. I have had the account for years by the way and the only that has changed has been PayPal period.
4) NO--- My information is all there and yet when I look for any hope on PayPal as please look at the pictures--- it states verified or missing info, still looking at application and also "incompetences of PayPal" or bad links. It is like the wheel of death of service and there are too many choices to wait on their bad service and I think it is a sign to end it all very well and politely. Paypal- Goodbye!

Short story but not- the long of it is - PayPal is throwing out every week more and more emails of how it is changing its policies and does not know what it one side is doing. However, it is trying to charge you level nows for its incompetent service so you can pay for their "No level of service" so businesses beware.

So now I did change my review to two star to one which I do not do that lightly. I suggested there are plenty of process payment services out there and now Ebay jumping ship now who started PayPal in the first place. That should be a sign. :)

I have always liked paypal. I have recommended it to friends as a way to keep your credit card hidden and thus safer. But no more!

So my latest round with them did not end well.
I have a motorized bicycle. (money pits those are.) Bought a new carburetor off a site called gasbike.net (horrible avoid them too.) I contacted support, guy showed me a carb that I swear wouldn't fit my motor but he assured me it would, it will be better. Blah blah. So I ordered. I did order this around Memorial day but still after a week I never got the usual note that it's been shipped. I started looking elsewhere and found the same kind of carb I had on the motor. I contacted gasbike again asking when PayPal planned on shipping and was told another 5 days. I said just cancel the order. I got back an email confirming it would be canceled. Fine... ordered the other one, shipped out the same day.

Few days later I get an "updated shipping notice" from gasbike. WHAT? I contacted them AGAIN (which by the way isn't easy since calling results in sitting on hold forever, live chat seems to never be working, email is all that's left and half of those bounce due to mailbox full.) But I got through, said hey this was canceled, sent a copy of their confirmation it was canceled, I said the one I ordered elsewhere is coming tomorrow. You guys just took too long and before shipping it was canceled. I'm NOT paying for this.
No reply.

So ok, I contacted pay pal. Got connected directly to INDIA. They checked my order, they showed it still was not shipped, but found the charge. I said good... please do something to prevent it as this is NOT suppose to be shipped at all. It was canceled.
So they opened a ticket. Told me to wait 10 days so THEY could contact the seller.

Without any more communication they ruled in favor of the seller. I logged into pay pal, and they had the ticket WRONG. They had listed the problem "item not as described." Which is NOT the problem. Item was canceled BEFORE they shipped and they confirmed that.

I called paypal again... and again directly TO INDIA! Round and around with this one, could not understand English at all. I asked for a supervisor, got cut off. Tried agin. JOY when I got connected to someone without an accent. She said she's in Texas. YEA AGAIN! I explained the issue, she put me on hold and I was connected TO INDIA!

I swear if one more person says "OW may I be ELPING you" or "we are so sorry for your nconvenience" I'll scream! So again, re open the case, NOT as "not as described" but as SHIPPED EVEN AFTER IT WAS CANCELED! I said the company expects me to ship it back at MY cost and they what? Hope that maybe they refund the item? It's a lousy 29 dollar thing but will cost about half of that between sending it to me and me shipping it back. I said if they want to send me a pre paid return slip I'd be happy to put it in the mail but I'm not paying for it when I never should have got it in the first place.
Paypal asked me for proof which I sent screen shots of at least two emails clearly showing their reply that yes it would be canceled.

Well again... without any further conversation, ruled against me. I'm stuck with a stupid part I don't need or want now. Since this company is so hard to communicate with, I'm better off keeping it (still in the box.) Or maybe just sell it off on ebay.

But as for paypal? NO MORE! My bank would have reversed this. Since I used paypal they couldn't.

Bottom line, the only reason I used paypal was for the extra level of security. This time it only let this corrupt seller ship an item AFTER it was canceled for being shipped so late and now they can keep the money. Paypal is beyond useless now. And support... well maybe if you speak Hindi you would be ok. I don't.

Please *******@SwangGeely on twitter if you have been ripped off by Paypal. I am putting together a class action suit and need more people with documented cases to come forward.

As for my review of Paypal:

I never had an issue with paypal until I got ripped off by an online vendor on 11/02/2020. I purchase often from online auction sites and I have since I first set up a paypal account in 2003. This was the first time I ever had to attempt to get my money back from a seller. PayPal put me through hell. The seller provided them a shipping number belonging to an aerospace company and paypal determined that was proof I received my item. They closed out my case. Paypal does not give you any way to refute their decision on their website, so I then had to call and fight with their automated phone system for 1.5 hours until I got an actual person. The person showed zero interest in the situation and is only there to re-open the online case. This is all part of their "process". They then sent me a message saying that I had to obtain paperwork from Fedex to prove that the package was not intended for me. I sent them the documentation. They told me that they will have to verify this with FedEx. I asked why they didn't do that in the first place instead of wasting my time. They gave a BS explanation about how they accepted the tracking number from the seller because the tracking info showed that a package was delivered in the town I live in (no address is shown when you look up the Fedex tracking number online, it only shows the town it was sent from and the town it was delivered to). I replied that the seller is from Vietnam and the package was shipped from Columbus Ohio. I asked why the "town matches your address" logic wasn't applied to the seller's address, but I did not receive a response that acknowledged the question. I am still waiting for the hundreds of dollars that was stolen from me to be returned... It has been 12 days since I first disputed the charge. This company is disgusting and they should be exiled off the face of the Earth. Anyone who has a lot of money tied up with them or uses them for business purposes should think long and hard about what they actually are and the power that they have over your money. They are not a bank. They are a for-profit, publicly traded corporation. They can hold your money indefinitely for no reason at all whatsoever. It's 2020 and If you are a business owner who is still using paypal to collect money, STOP immediately. Switch to Stripe. It may not be as widely used, but they are a company who is trying to become #1 in the payment processing game - which means that they are competing - which means they should provide a better service. Paypal is already on top so they don't give a crap about you or your money.

In July, my paypal problems started. After selling one watch to the US one to Taiwan my money in the amount of over 2100 dollars was blocked for 21 days without any reason. I made a phone call to Paypal and received a reply that happened so incidentally and my payments will not be held anymore. I was waiting for the watches to be delivered. I was informed that after the delivery of the watch if the buyer would deposit in e-feedback my money would be released on the second day. The watch was delivered to Taiwan, the buyer wrote the feedback as well as called on my request to paypal in taiwan and informed them that he received a watch and is very happy I called paypal to give feedback. I talked to Ryan 549368, refused to release my money, was very impertinent. Money was still blocked without any basis. In the meantime, the occasion was offered and my wife and I sent them using their credit cards and the option to send money to family money for the purchase of two watches that we bought in Thailand second in the UK using the paypal system. My family used this option in connection with the fact that paypal blocked my money despite the delivery of items.
The next day I rented a patron Joanne Michalec to represent me and we called Paypal. After this conversation my account was subject to restrictions. PayPal were frozen and a $ 11500 deposit was assigned for possible complaints about my items for 90 days. For no reason, I did not have any open affairs or affair. I considered it a proba to be depopulated by Paypal money and therefore dishonest practice. After my deposit was made, my account was frozen. Attorney Joanna Michalec wrote a letter with the task of releasing my money. Upon receipt of the letter, paypal opened 11 cases against me, my wife and me. He abolished the card transaction and suspended all accounts. He returned the money he kept at that moment and seized it as a return transaction, which caused a negative balance. All of these transactions were legally carried out because of the fact that Paypal did not allow for any reason whatsoever using my own money, which was illegally blocked. After multiple phone calls (all recorded) and my lawyer's involvement, my account was closed indefinitely. My longstanding reputation was in ruins. I can not use paypal or e bay which is especially painful. I was not ragged and for the highest penalty because I can not use my account without doing anything bad. Paypal carries an uneasy practice. I will reinstate my account or indicate the way of arbitration. Do not go back to suing Paypal to court for discrimination and dishonest practices. Of course, he will cover all the costs of arbitration with the greatest pleasure. I would like to add that I was cheated repeatedly by the consultants and would be happy to hand over the recordings of conversations. I hope somebody from Paypal has bent over my complaint and reinstated me wrongly taken away. I want to sell and buy as before. Neither Paypal nor e bay never had any trouble with me nor with my transactions and the issues that opened up to make credible account closures. Both the wife and the victim immediately confirmed the veracity of all the transactions on which the documentation exists. I mention that I recently underwent a heart attack and the situation with paypal storms my convalescence. In case of refusal to settle your case, please indicate the arbitration or court order. Joanna Michalec will present me if possible, if you do not ask the lawyer in your state to rent. All costs will be covered. I do not expect much just to restore my rights and to reverse the absurd restrictions.

(Update: Recently had a dispute with a company that sent me the wrong item. Company demanded that I return the item at my expense, but shipping would have been $100 MORE than the cost of the item. Paypal would not help me on this. PayPal claimed they had to go with the requirements of the seller. Seller knows I won't pay to return this thing I did not order. So now I am out almost $400. The vendor who did this to me (Wayfair) is a US company. But Chinese and other overseas (but mostly Chinese) companies know about this PayPal policy, and they exploit it constantly. That is their business model. They ship out worthless rubbish to customers and then demand that it be returned in order for the customer to get a refund in a PayPal "wrong item received" dispute. My husband fell for one of these scams. The vendor posted photos pulled right off of Google images — a foldable kayak that runs for more than $1k retail in the US, and a full sized sky telescope — both items listed for around $50 total (I know it's too cheap and is an obvious scam, but my husband can be really naive). What items did Husband receive from the vendor? A super cheap swimming pool kick board and a child's toy monoscope that you would find at a dollar store. Both items might fetch three dollars total at a flea market or a dollar store. Obviously, Husband was not going to pay to send that trash back to China. So the company nets about $45, or more, free money on this transaction (allowing a bit for their shipping cost). PayPal could not care less that these companies are (cynically, blatantly) scamming PayPal customers. They claim it has nothing to do with them because they are just a payment service. They tell you to go through your credit card or bank, for any fraud complaints.

DO NOT USE PAYPAL! They offer zero consumer protection. Scammers enabling scammers!

Original review: Package theft is a huge problem in the US. It's so bad that Amazon has worked with the police in some cities to run sting operations using bait packages. Yet PayPal offers no protection for buyers when a package is reported as delivered but is subsequently stolen. I had a merchant (SkinStore) refuse to reship a $600 package that went missing from my front gate. Fed Ex did an investigation and determined that the package was lost or stolen. The vendor kept putting me off when I requested that it be reshipped, saying they were doing their own "investigation." I had paid with PayPal, so I filed a dispute with the merchant. The merchant, knowing that PayPal will ignore and then decline any dispute or claim when a merchant has proof of delivery, ignored me. I escalated to a claim, which was denied. So I am now stuck. If I had paid with a credit card the matter would have been found in my favor, and the merchant would have been forced to either replace my goods or face the negation of my payment. Dodgy merchants know that PayPal provides no consumer protection against package theft, so they play this delay game. I have requested a new shipment innumerable times, and was at first repeatedly put off. Now they just ignore me. I will never see my shipment. An outrageously rude PayPal customer service rep essentially told me to get lost when I complained about this catch 22 in the system. They don't care what I've been using PayPal since the early days of its existence. Loyalty and consistent, documented honesty count for nothing with PayPal.

I will specify my review on paypal Germany/ customer service. I have seen so many sites with bad customer service, but something like paypal.de customer service I have never seen, I swear if I can give zero stars or minus stars I won't hesitate one second to press them. I have faced few times a fake sellers who pretend to buy buyers. Then then report to paypal that PayPal didn't receive an item without any evidences. I directly give paypal all the evidences I have such as item details, date of transaction, tracking number. Etc, but nothing worked!
I had this problem multiple times in the last 3 years, one time I wanted to know why they closed the case to the wrong person's favor, so I called them and the guy of the customer service was sooooo MEAN and does not have any respect and he was obviously not professional at all, plus he refused to talk to me in English and also refused to Re direct me to someone who does speak English, because at that time I was new in Germany and couldn't discuss my problem in German language!
So I had to give up and I lost my money because of this thing.
Today, in 29.06.2021 I faced the same problem with a fake seller who pretended to be the buyer and as always this fake seller didn't give paypal any evidences (I mean 0 evidences), I, however, made screen shots to every single detail and provided them with the tracking number and I wrote them a detailed message. After only 2 days I was shocked that they have decided to the fake person favor!
This time I tried to chat with the customer service, and told them why they're doing this, and one of them (her name was Sascha) told me exactly the following...___________
According to the guidelines of PayPal, you are the seller and not the buyer, since the original transaction did not run through PayPal we can unfortunately not do anything about this point.
Therefore, proof of shipping has also been requested from you, as the seller must provide such proof and not the buyer._______________
That means 2 things, if you are a seller outside eBay and you made a transaction, then forget them if something happened, because they will in 99% of the cases will go to the buyer favor, however and whatever you try to prove them that you're right!

Secondly and this is the most insane part, even if I was the seller (let's say), I still provided them with the right tracking number of the right item, but clearly they don't see anything and this is just wasting of time. Just one small employer will decide where and to whome your money should go, regardless if you're right or wrong person!

This is madness and insane and I will never advise anyone to use paypal outside ebay, especially if he was the seller.

Sorry for the too many details but I had to tell people what's happening so that no one does the same mistake "hopefully " as I did.

Wish you all a nice day

PayPal User read this; I have had PayPal for a couple years without issues but recently that has changed. I have noticed missing money from my debit card that was linked but I never could say forsure. Anyway I had $30 sent to me and then requested back (yes as crazy as that sounds PayPal does that, PayPal also will draw money off of a linked card if a charge is made to your account that doesn't have the funds to cover it), and my account did not show for the $30 back they took when a deposit was made to my account. So I called and PayPal acted as if they didn't know what I was talking about, until I got heated. Then they admitted it.
So i tried to unlink my cards and I couldn't so I called and had them unlinked. So for doing this my account was limited. All 4 accounts I have businesses pay me money from work through. But I had closed 2 of these accounts and was trying to limit my use of PayPal and go to direct deposit with as many companies as I could. I literally get paid from dozens of companies ranging from a few dollars to maybe a few thousand at a time.
I received an email the 12th of December from PayPal stating $321 had been sent from a company in Ohio (Alta 360), which I worked for, for over a year. And to claim my money I needed to click the link in the email, which was an account I had closed some days prior.
So I did so and nothing, I have called several times and messaged. Then yesterday, I was told I needed to link a card first to get my money, and after several attempts and calls over a several day period to do so, without it linking, or saying the card was linked to another account (which it was not). I finally got it linked and now PayPal says they don't know about $321 dollars and asked for a screenshot of email, so I sent them a screenshot of email. Now they say they need transaction ID after days of me calling and messaging saying they need something else and after I produce what was previously asked. Now they also say they didn't send an email?
Well I'll call Alta 360 tomorrow and get that.
I also told them they need to be sued which probably didn't help but is true.
PayPal isn't what it used to be a year ago, it really has went downhill and customer service has no answers to your questions or gives you the runaround. I am definitely switching everything over to direct deposit or I may not work for that company anymore.
Let this be a warning for you PayPal users.

Pretty much only had bad experiences with PayPal and their support, incredible how they're such an unimaginably huge company, but their website is still extraordinarily finicky with all these terrible limitations and getting to speak to a human is very difficult and PayPal take ages to reply. I'm not going to list every single problem I've had, but I'll talk about the two worst offenders.

My accound had a limitation due to me not having added certain information to it, so I go back and forth with PayPal for several days trying to figure out how to remove these limitations, all the while I am unable to send or receive any payments, which is a huge inconvenience as an online seller. After several days of this and several pictures of my passport, address, etc, PayPal finally realizes "oh, no, it turns out that we didn't need any of this stuff, and you have to call us in order to get the limitations removed from your account". Then I do that and I only get a message saying that the call center is closed indefinitely due to COVID. I send them another message and all I get back is "Tough luck, I guess you'll just have to wait until they reopen". Then, when I point out that I need my account, they just tell me to create a new one and keep creating new ones when I run into the limit, which is an awful solution, but is literally the only one.

Why is their system like this in the first place? How come none of the people you talk to online have the power to lift restrictions? And how come they weren't given that power the second that the phone lines closed? How come they didn't know from the first message that I had to call and wasted several days of my time going back and forth requesting useless information? How come they didn't know before I even called that the phone lines had been closed? All of it is just extremely unprofessional and amateur, which is absurd from a company from PayPal's caliber.

The other problem is the latest one that I have with them. I sent a payment for 350 EUR to someone and they charged me a little over 3800 SEK with the conversion. A few weeks later that payment gets refunded, but I only receive 3570 SEK back, so about 20 EUR are missing. I find that odd at first, but I think that maybe the conversion has just changed, so to check I go to send another 350 EUR payment the day I got the refund and nope. It's charging me 3770 SEK, so if that is their conversion, I should have received 3770 SEK back. I contact PayPal and, as always, they are thoughrougly unhelpful and only talk about the conversion being different on different days, which makes absolutely no sense, since I checked it on the day I received the refund, less than an hour after I got it and they were still charging me almost exactly the same amount of money.

PayPal is lucky to be in a position of monopoly, otherwise I would never deal with them, and you shouldn't either.

I have been a satisfied customer of PayPal since 2004! Most of the time I was treated fairly, probably around 90% of the time their explanation was all right. Within the last year or so PayPal have changed. My credit rating is above 800, and my credit limit with them was just under 8000. 00. I started noticing something amiss when I had accumulated around 4500. 00 in winning playing PayPal supported (or so indicated) was not showing even though the transaction said the money had been transferred. I called them and their answer was vague. That seemed to have started all this nonsense!
The next thing I noticed; I received a letter stating my PayPal account was suspended. When I started attempting to find out what was happening, then suddenly, I cannot contact anyone. You would immediately go into the "Que" with no possibility of talking to anyone! I began attempting to contact them with no luck and then started trying to find out through their online help desk. The one article I read stated that with account limitations-an explanation would or should be following by email!
After two weeks of this, I gave up stayed on hold for almost two hours trying to get an answer. I actually got a person to talk to me. It seems they do not allow a virtual private network. The VPN was recommended because I travel and was fearful my information over public networks could be compromised. As a matter of fact, the very reason I used a VPN was to protect my data and this seemed like the best solution.
Would not anyone think an email message would have been nice; just alert a user of over 15 years. But I guess this requires effort and just did not want to bother. All $ and nothing else. To get an explanation from them!
In September I asked PayPal to investigate a transaction with Paddle.com. It was system software that I could not get to install on my computer. It seems that if you take delivery of software it is considered as completion of the order regardless of whether it works or not. In this case, their techs could not get it to install either after 3 of their techs tried to get it installed. Finally, I told them I would prefer a refund. This PayPal was unlike the company I started with.

It seemed coincidental that after I called them about the funds that were not transferred, and then the resolution problem that they refused to adjust………. THEN and only then my account was placed under limitation! Now I cannot get anything at all from them. I do not know if the amount is the problem or the VPN; but this is the main reason people use a VPN!
This is not the PayPal I started using in 2004, Non-receptive, unhelpful, and oblivious to an individual user and their needs. Seems to ruin the comfort of having an ally on internet purchases.

At this point, I will not allow PayPal to handle any money for me in the future.

Today I received payment for painting my customers home. It was $1,000. Paypal decided to put a hold on my funds. I called once and was told it would be monday before I could even attempt to receive the $470. My account showed that I had access to the $500. However when I tried to instantly transfer my money, I was told it was under review. This is absurd! My electricity will be turned off today due to non payment because of this. Also I was highly embarrassed at the grocery earlier due to my transaction being declined. I have a 2 month old baby which needs diapers and food. I will be very proactive with voicing what has happened to me. Following is 2 links where I have submitted reviews. I plan to submit these reviews every where including all of my social media platforms in the hope that no other consumer ever has to go through what I have. Review I left: I have used paypal since 2019 to receive payments for donations to our charity as well as transfer funds between our volunteers and to receive payment in the event we provide a paint job to a client (there were more than 3 of these transfers). In the past all of my transfers were simple and I had no problem. Today however, my client paid me the $1,000 which I cannot access. Paypal took their $30 fee out and left me with no access to my money. PayPal showed that they were holding $470 and that I had access to the other $500 and change. I called and was told it would be up to 21 days for the release to be made. Then I get into my account to transfer the $500 to my bank account that is linked with my paypal and I get a message saying once again that my money is pending. Usually my money goes immediately. Og and they also charged me another $5 to transfer the $500. I'm sure that once the hold is off the $470 that they will also charge me for that. All in all I have no access to the $1,000 I was paid and paypal will walk away with around 10% in their pocket. I have transferred thousands of dollars over the last 2 years. After this is fixed I will never again use paypal and I plan to be very vocal with this to other consumers so that nobody else will go through what I went through. I forgot to add that after I thought the transaction went through, I went to the grocery store to purchase food and my transaction was denied. I was mad as well as embarrassed. Never again paypal!

I have been transferring funds through PayPal for several years now. Since 2017 I have transferred fairly large amounts to the same individual, as in $650 to $750 at a time every single month using PayPal. And suddenly, I transferred $840 (not much more than I normally transfer each month), to the same individual I always send funds to every month, and PayPal flagged the transaction as suspicious. That is odd and poor customer service. Especially since I have a long history of sending similar amounts of money to the same individual, and suddenly PayPal want to flag my transfer even though there is literally nothing unusual about the transfer whatsoever? This doesn't make sense, and of course, since PayPal flagged the transfer they have placed a hold on the funds so that the individual I sent the funds to can't even access these funds. I spent some real time trying to locate a number to call a customer service representative with PayPal and trying to get through to a representative only to be given a standard, generic response, that all transfers may take 5-7 business days. Well, after I pressed the representative for more information it turned out that they had flagged the transfer. PayPal didn't notify me that they flagged the transfer either, they just left me completely in the dark as to why it has now been 7 days since I completed a normal transfer and yet PayPal still hasn't released the funds.
The customer service was not great though the customer service is often poor with PayPal. Recently, a friend told me that she has had issues with her PayPal account as well. And from what I am reading online, other people have had issues with PayPal unnecessarily flagging transfers as well and placing lengthy holds on their funds. With all of this hassle trying to simply complete a routine transfer through PayPal, it's not worth it. I'd rather transfer funds virtually any other way. I ordered checks to avoid using PayPal to transfer funds in the future and if you're looking for a hassle free way to transfer funds, Venmo is a much better alternative. This is what happens when a corporation tries to make too many of their processes automated. An automated system will make errors that a human representative will not make. I guarantee you that PayPal's automated system flagged this transaction I am referring to and if a human representative had viewed the same transaction they would have approved it and a hold would not have been placed on my funds. If you try to send a message to PayPal, you also have to first go through their automated system which is often useless and frustrating to communicate with. PayPal wants to cut corners and save money by replacing human assistants with automated systems and the customer service has greatly declined as a result. So PayPal saves money, at the expense of the consumer.

I have purchased a crash cam from gearbest.com about a month ago, paid $35.34 USD
Then I have received a crash cam with a dead rechargeable battery inside which cannot even be turned on. Hours of charging the crash cam only let the crash cam to turn on for seconds and it turns off automatically. The primary power source of the crash cam is the rechargeable battery inside it and because it could not be charged, the crash cam could not turn on.
I have contacted gearbest.com support and PayPal replied:
They will refund USD$10 for this faulty crash cam which I have paid USD$35.34 for the original price.
They also said, if I send them back the crash cam (return postage would cost as much as the original price that I have paid for the cam) then they will refund fully.
Why should I pay the return postage for the faulty item they have sent to me? Why would any customer spend time, pay the postage which is as much as the original purchase price in order to get the refund?

When I contacted gearbest.com for describing how the crash cam could not start (I have also attached photos of the faulty product and sent them) they replied to me and said they also want to see the video of the faulty crash cam and asked me to take videos of the misbehaving crash cam and upload it to youtube.com for them to see. JESUS CHINESE!

The reason why I have trusted this company was because they had PayPal payment option and I thought buying online using PayPal was safe.
But when I contacted PayPal dispute for this transaction, PayPal also asked me to return the product to seller and I am responsible for the return postage.
Returning a faulty product back to China can cost even more than $100 USD if the item is more than 3kg in weight.
I cannot trust PayPal anymore and I won't pay using PayPal in future for any online purchases. Why should I bother logging into Paypal to pay for any transaction if I'm not protected? Many online stores charge extra for paying using Paypal.
This Chinese scam online store GearBest.com is partnering with PayPal to deceive customers and making profits. PayPal is no longer effectively protecting consumers and in fact PayPal is one of the most dangerous payment method online shoppers are using now. Many buyers think buying using PayPal is safe but in fact it really isn't. Online shoppers should only buy from the shops they know well (such as amazon.com) and shouldn't trust online stores just because PayPal is one of their payment method.

PAYPAL ARE SCAMMERS AND THIEVES! STOLE 8500USD FROM ME! I USED THEM FOR GETTING PAYMENTS FROM SELLING ONLINE AND ONE DAY PayPal BLOCKED MY ACCESS TO AN ACCOUNT. AT THE SAME TIME I RECEIVED A MESSAGE, STATING THAT MY FUNDS WOULD BE HELD FOR THE NEXT 180 DAYS - PERSONALLY I DO NOT BELIEVE THEY'LL EVER BE RETURNED TO ME. TRUSTED THIS COMPANY FULLY AND EVENTUALLY GOT ROBBED. THEY HAVE LITERALLY BROCKEN MY LIFE - I MOVED OUT OF MY APPARTMENT, DUE TO NOT BEING ABLE TO PAY FOR IT AND AM CURRENTLY STARVING FOR THE LAST 2 MONTHS!_________________________________________________________________________...⇄ this all started? One day I decided to dedicate my whole time to selling online and have chosen a company called Paypal as a mean of receiving the payments. I would say that this happened because of their advertisements stating that your money gonna be 100% secure and I could never image that it`s an absolute lie which is aimed to attract more and more future victims. What is more, I have never thought how my cooperation with them would end up - believe me, on my place you would beg it to be a nightmare. So, as I already stated, I opened an account on their website - "paypal.com" and slowly, but confidently began to gain success on selling clothes, mainly on Ebay. After some period of time it went so well, that I invested all of my funds in a process. Of course, there were sometimes delays on the side of a supplier due to the items being out of stock and I had to issue refunds, but I`ve never had a single negative feedback. After a few months I came to 8500USD in income and decided that it would not be a bad decision to withdraw a little of my funds, mainly for household purposes - entered a webpage as usual, tried to make a transfer, but instead saw:

"Your account access is permanently limited. After a review, we've decided to permanently limit your account due to potential risk. You'll not be able to conduct any further business using PayPal."

That`s all the information I got and, of course, was not able to withdraw any single cent. After that I faced problems in paying Ebay selling fees, as they are also not being able to access my funds and, as a result they would make collections from the incomes that I can`t even withdraw from Paypal. Think twice before dealing with this company, they gonna make you homeless!

I originally signed up for PayPal to hold my sons spot at daycare and never used it again. A year or two went by and I was hacked by someone. I called PayPal within minutes and by then the hacker had changed literally everything on my account. PayPal asked for my card number I used on my last transaction before the hacking took place but by that time I had already received a new card from my bank for the same reason. And like I said the hacker changed everything so they had to use sercurity questions like Where out of these three places have you not lived? Which of these three cars have you not owned? After that I had finally gained access to my account and changed everything back along with added every security step possible for it to not happen again. I also took off any bank or card information. Days had gone by and I received emails saying the hack was deemed a fruad. Then after awhile I received emails saying I owed the money the hacker stole from someone elses account. I at first ignored the first warning thinking it was automatic. Then the second came so I called them. PayPal decided, AFTER emailing me saying the account was hacked, that it was in fact not hacked without emailing me. They let the funds someone was trying to steal through and are now asking for me to pay for the money. At first I wondered how the hacker could have taken that money almost a week later. His number was still set in a part of my account that I didnt see until just a few days ago. Youd think that customer service would have helped wipe the account of any recent changed information, that they would have saw the transaction occur from someplace other than where Im from, that they would have thought hmmm neither bank account name and card holder is the person on this account, etc. But back to me calling them, they tried collecting the debt then transferred me to someone who put me on hold for an hour and a half and then the call just HUNG UP! Then I received a letter from the debt collectors themselves and called them. I told them about the whole situation and they couldnt believe PayPal would just let that happen. They said they would send the debt collection back to PayPal since this wasnt my debt nor have I had fraud issues like this before. Just the occasional debt card replacement because someone hacked something and the bank just wanted to protect every possible persons card number who could have got out, but thats it. So PayPal opened a new case with my account a few days later and in the comments from the person who wrote it, it says B**** when talking about me. Like seriously?! I have spoken with my lawyer about the whole thing, sent her pictures but I dont think its a big enough issue for a lawsuit (it is over a few $100) so then I looked into small claims court. Something needs to be done and they cant treat people like this. I will not stop until this is resolved so I can solve my account and never look back.

I provided service to one of my client. Sent invoice AFTER providing service and client paid. Paypal put that money on hold. PayPal stated in their first email saying that they keep money 7 days and then they will release money unless I provide shipping or tracking code. How I can provide that if it was DELIVERED service? Ok, I went to their website and provided shipping code and I pressed the button saying "tracking information is not needed". Result: Message saying "We are facing technical difficulties". "we are sorry for the inconvenience".

So I wrote to Paypal: " Hi. I have one payment on hold since 3rd of May. When I can expect that to be available? It is over 11000 Dkr. You have stated to keep it on hold 7 days but it is far beyond that time limit already. Waiting your kind reply soonest. I really dont want to close my accounts because of your rules and mistakes, but this starts to be irritating."

Paypal answered:
"Dear XXXX,

This reply has been generated automatically. For quick help, please read the following information. If you still need help, please reply to this message and we will get back to you as soon possible.

Why are my funds being held?

Delaying funds availability is a common industry practice we implement to help ensure the secure use of PayPal by both buyers and sellers. By placing your money in your pending balance, we're trying to make sure that there's enough money in your PayPal account to resolve any issues that may arise with your account such as chargebacks or disputes. When subject to a hold, the money is temporarily not available to use.

If there aren't any issues with your transaction or account, the payment will typically move to your available balance within 21 days after receipt (the money may not be released until later in the day).

Your payments may be placed on hold in your pending PayPal balance because:
You're a new seller with PayPal - It takes time to build history to demonstrate a pattern of positive buyer-seller transactions. By building a positive selling activity, your funds may become available immediately.
You have performance issues or a high rate of buyer dissatisfaction or disputes - The percentage of refunds, disputes, and chargebacks compared to sales on your PayPal account seller performance. Having performance issues increases the likelihood of received funds being temporarily unavailable.
The payment you received may be considered unusual for your selling pattern - You may be selling higher risk items such as tickets, gift cards, electronics, or travel packages. Unusual sales activity could also include a recent spike in sales, a change in average selling price, or a change in business model or type of item being sold. Also, if you had been selling on eBay but are now selling off eBay, this would be new activity.
You were previously an inactive seller - You may not have sold something for a while and you have now begun selling again.
You've been selling for a while but opened a new account - If you're an established merchant, but opened a new account, that account will be eligible for holds until a good history is established.
To help ensure a successful transaction, we always encourage sellers to adhere to the following best practices: List successfully by including clear photos with detailed, accurate descriptions of items.
Be clear about shipping and handling time, costs, and methods. Ship promptly and upload tracking.
Define your return policy upfront.
Communicate with your buyers and respond to inquiries quickly and in a professional manner.
How can I get my money faster?

Here are some tips that may help make your payment available sooner:
Provide tracking information. Your payment should be available 24 hours after we can confirm delivery if you ship directly using Postnord, UPS or FedEx.
If you don't upload tracking information, but mark the item as shipped in My eBay page your payment should be available 7 days after your latest estimated delivery date.
If you fulfill the order, but don't provide any shipping information, your payment should be available after 21 days, as long as your buyer doesn't report any issues with the transaction.
Tip:
After your hold is released, it may take until midnight (but it's usually sooner) for the money to appear in your account.

Yours sincerely,
PayPal

Copyright © 1999-2020 PayPal. All rights reserved.
PayPal (Europe) S. à r. L. et Cie, S. C. A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349"

So I wrote to them:
"Hi.

This is pure nonsense from Paypal. Now your email says 21 days, and your site says 7 days - same your messages at my Paypal account. If providing tracking number, 1 day. I have tried to provide all info, and in tracking place it says "we are facing technical issues, try again later". This has been now nearly 2 weeks. In addition I have provided service, and that has been delivered, everything is ok, even government of UK has accepted it, but not Paypal. How long more I have to wait your lies? This is excellent story to review sites to be published.

/XXXX

Paypal answered:
"Dear XXXX,

Thank you for contacting PayPal regarding payments on hold.

I can understand that you have receive a payment but it is now on hold for 21 days and on our website it says 7 days and would like to know what is correct.

After reviewing your PayPal account I can confirm that your payment of 1.500,00 GBP with transaction ID: XXXXXXX from XXXXXX the 3rd of May 2020 is currently on hold.

In an effort to create a safer online payments community, we have placed the money from your payment to one side, in your pending balance. This may be because there is a higher than average risk associated with this payment. As long as there are no problems with the transactions, you'll have the money within 21 days or less.

Holding certain payments helps to prevent losses, by keeping your money secure. It also makes buyers feel safer and more likely to return and purchase again.

Typically, you will have access to your pending payment after:

21 calendar days maximum
24 hours after PayPal confirmed delivery if shipped with: Postnord, UPS or FedEx.
Should one of your payments be held again, there are a few things you can do that can help you get your money faster:

Ship directly using one of our supported carriers (Postnord, UPS or FedEx). You can upload shipping information to PayPal and we will automatically verify the delivery. Once we verify that the item was delivered, we'll release the payment within 24 hours.
When the buyer confirms delivery by clicking Confirm Receipt on their side, the funds will be released immediately.
If you are not able to provide us your tracking number and getting an error then please try again on another browser or if you are logged in on an iPad or mobile app then try on a desktop and see it works. You can send us a screeenshot of the error that you are experiencing and attached it to your email.

I apologize for the inconvenience and wish you a lovely day.

Yours sincerely,
JXXXX
PayPal

Copyright © 1999-2020 PayPal. All rights reserved.

PayPal (Europe) S. à r. L. et Cie, S. C. A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal L-2449, Luxembourg
RCS Luxembourg B 118 349

So STAY AWAY THIS THIEF! In the end my account shows after Paypal fees 1418 pounds, instead of 1500 pounds. Understandable, but also client paid extremely high transaction fee. Fees I can barely understand, but then not depositing money in proper time, is NOT acceptable.

/S-Man

I have paid over 600 dollars, over a month ago now for an order which was NEVER SENT, I have email confirmation a month later from the seller that he will not be shipping my item, yet PayPal still won't issue me with a refund.

The sellers website claimed to ship same day on orders, yet PayPal failed to send products for 3 full days, then his country went into lockdown, he was also supposed to send us 2 additional products which were not sent from previous order, he sent cheaper versions, not organic versions as we had ordered. We were not happy as one can imagine, so after 4 full days, he tells us he won't be sending it out, only after we contacted him. He conveniently failed to send our new order, plus the 2 products he promised he would replace and then proceeded to tell absolute lies, claiming his country went into lockdown a full 3 days before it did, aka when we placed order. We done 3 second Google search to see his prime minister declare India's lockdown 3 days after this liar claimed it had happened.

He did not and still has not sent my parcel to this day, of course we opened a case with PayPal, these disgusting stain on society of people in which PayPal employs, closed my close because I never provided a tracking number for an order that was NEVER sent out.

I have explained myself thoroughly to PayPal since and they have given have given me the absolute run around, avoiding answering simple questions, avoiding the fact that NO order has been sent out or would be by this seller, even though we have an email from him stating as much, he refuses to send our products and he claims he will not due to our annoyed tone with him 4 days after we placed the order and amazingly, it was a phone call from us that we found out he wasn't going to send our order, he didn't inform us, we had to call and we were very annoyed when he proceeded to lie and the fact he wasn't even going to let us know about it, we made the call.

We were not happy with this seller, obviously and understandably that he hadn't sent our order out and then tried to lie to us about his countries lockdown, a fact that was easily disproved.

Now, he says he will not send anything, yet claims it will be May before he initiates refund because his country is on lockdown, despite the fact that all he would have to do is a few strokes on a keyboard but apparently he cannot do this because he's on lockdown? Have you ever heard of anything like it?

This is totally unacceptable, I have 5 children, not able to work right now on govt orders and this is so bad, it's scandalous. I have fully informed PayPal of my situation, even about having 5 children and now instead of answering my repeated questions and the fact that goods were paid, nothing was sent out and now they have locked me out of my account.

This PayPal company is the devil... zero respect or empathy for people. I will be very happy when enough people give up on this disgraceful company and it goes bust because nobody will ever use it again based upon how they treat their customers.

First let me say that I have previously used Paypal for years without a problem until now. I have been using the same paypal account with the same cedit card attached to it mostly for Ebay purchases since 2005. The credit card account I have attached to Paypal I have had long before both Ebay or Paypal ever existed. I have a fairly large credit limit on the card. I bought a pair of pants for my son off an Ebay vendor... not a big purchase. Maybe around $15 shipped.

Long story short when I went to pay Paypal declined my payment because supposedly I have reached some magical spending limit over the years and now Paypal needs to verify that I am not a fraud. Ummm... I've been using and buying with the same card since 2005... if you haven't been able to figure out that I am not a fraud by now, I don't know what to tell you.
You would also think that if I was approaching whatever this magical limit was PayPal might shoot me an email letting me know I was approaching said number so I don't try and buy anything.
Next I get an email saying I can undo this by either linking my bank account to Paypal or by getting a Paypal credit card. I do not give 3rd parties my bank account number nor do I want a Paypal credit card, thank you.

Fast forward to the following morning I decide to call Paypal to try and fix this so that I can pay for the pants I ordered. I am on hold for a total of 49 minutes before anyone even answers the phone. Finally a woman answers and tells me the same as the email. I need to link my bank or get a Paypal credit card. I tell her I don't want to do either. She says the only other thing I can do is give her my SS# over the phone. I told her I was not going to, I don't give that over the phone, I have no idea who she even is and that wasn't going to happen especially since I never gave Paypal that info when I first opened the account. She says that's all she can do and transfers me to a manager please hold.
I was on hold for another 15 minutes before I gave up and hung up. Terrible customer service. Who has time to be on hold for over an hour? Unfortunately I can no longer say I like Paypal, and I caution anyone that wants to use it. And unfortunately for me that means since 90% of the vendors on Ebay only accept Paypal that I won't be using Ebay or reccomend either of them.
If you do choose to use Paypal, I advise you to make sure you don't have some magical limit on your account.
It's a shame that they treat their long term customers the way they do.