50 customer reviews of proform.com
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Pro-Form Rating
Based on 50 reviews from Pro-Form customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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I received discounted product in exchange for my honest feedback.
I have been on the phone dozens of times with a promise for parts originally in 7-10 business
Days. Now almost 6 months has gone by, and we still have not received the all of the parts.
We wanted to return the unit, but were told that would cost $400. The worst part is, because
We took financing with a TD Loan, and are not making payments until we have a working bike,
Our credit score has dropped over 200 points. Looking at getting a lawyer, small claims court,
Or the better business bureau to help us out of this bad situation. Buyer beware.
We purchased this bike and it arrived non-functioning. I spent hours on the phone with different departments trying to get a replacement part. Pro-Form told me I could watch a YouTube video to install it myself and I told them they were crazy, that they have to send a tech because it's under warranty! After going round and round, they finally scheduled the technician. He came out after the part
arrived and immediately said this is the wrong part. I spent many more hours on the phone with them trying to get the right part and after waiting several weeks (everything is back ordered and the first couple of CSR's didn't bother to tell me that but one of them finally accidentally let it slip), I decided to return the bike. That took several weeks to happen and now it's been more than a month that they've had the bike in their possession and they still have not refunded my money. I have called multiple times to ask about my refund. After more than 30 days in their possession, the CSR told me today that he'll put me on a hot list and I'll have my refund in 7 to 10 days. Seriously?
I would not buy anything from this company again ever.
RUN AWAY! And buy that popular bike that they advertise on TV.