Purplebricks

No star more like! Generally estate agents have a very bad reputation, but purple bricks have topped it! Furthermore their customer service team for any complaints are useless and for some reason, arrogant.
No help, guidance received in trying to sell my property despite having had 5 agents involved within 12 months of instructing them! Absolute blaggers and just lip service!
The worst/ have no confidence nor any trust in them! I regret instructing them!

Absolutely no support whatsoever from Purple Bricks with my sale. They never responded to Rightmove enquiries or calls so all my viewings came from me posting my advert online. Do not recommend. Wouldn't even give 1 out of 10 if I could.

I was a tenant with Purple Bricks for 6 months. After a sudden leak from the upstairs neightbours, all they did was send painters to repaint the ceiling instead of figuring out what happened.
When I notified them after 5 months that I was moving but that the other tenant would take over the lease, there was no response. Felt forced to give formal notice for the complete apartment after 2 months of silence and after that it took 4 months and several complaints before the deposit was released. Even the owner of the property has cancelled their service as even to his calls and emails there was no response.

We have recently purchased a property. Right at the very start of the contact with the agent from Purple Bricks, our experience has been appalling. When the agent left Purplebricks, after the vendor had accepted the offer, we had no further contact from anyone from the agency. There was no guidance for the vendor and misinformation given to us from the agent (and vendor) regarding a completion date, vendor finances and availability of vendor’s onward purchase caused a very stressful 7 months before we were able to complete. On the final day a Purplebricks agent tried to contact us to arrange a key handover, she had the wrong phone number. When we tried to finalise the handover, the agent would not return the call. Again a stressful situation trying to get the keys. The solicitors Purplebricks recommended to the vendor were uncommunicative in the main and it appears incompetent as we experienced delays and cancelled moving dates, causing us to loose removal deposits and extend rental due to their form. Everyone we have spoken to regarding the experience we had, have said they have only heard of very bad experiences with Purplebricks. I would not even give our experience one star and certainly would never recommend them. They did not benefit ours or the vendor’s experience

Absolutely horrendous from day one.
Booked a valuation which no one turned up for, eventually someone turned up to the 3rd arranged valuation 3 weeks later.
They then said would be on market in days, after much chasing and changing their appalling description, it was online after 10 days.
Week of being online and zero viewings booked, in a highly desirable area.
I phoned the number on rightmove and first time it said no-one could answer the phone as all in training, second time it said appointments can only be booked online (so what about the people who don’t do apps etc?!). But if you hold long enough, about 20 seconds, over a deadly silence it then says if want to speak to someone and book a valuation press 1. Spoke to someone after a 5 minute hold (the automated message said it would be 1 minute), she said I could book through her and that there wasn’t an open house viewing, which it clearly says there is in the first line of the advert.
You get what you pay for.
Use a proper local agent not these cowboys.
Now to fight for a refund of the fee for them not providing any sort of professional service.

A very disappointing experience. Uninspiring photo's, very little feedback and little to no support.

No as clear or upfront as they should be
So I used Purplebricks to market my flat in November. In my opinion they are like the e-Harmony or Plenty of Fish. Using their online system, Purplebricks can introduce you to prospective buyers, you pay a fee for that whether you sell or not.
As for the fees that's where they could be more transparent, I opted to pay upfront £999 - no mention that doesn't include key handover.
I had 5 or 6 viewings and 2 offers. But no fault of Purplebricks, my flat didn't complete due to the lease.
Would I use Purplebricks again?
Unlikely. As it's cost me £999 and my flat didn't complete.

Very happy with Phil Gould and team at Purple Bricks's Solihull office. Advice on appropriate purchaser to go with, type of sale suggested and general issues associated with selling were genuine and accurate. Phil was always polite, professional and approachable; giving realistic deadlines whilst being attentive to any potential pitfalls during the selling process.
I highly recommend this gentleman and his team to anyone hoping to sell their house in the Solihull area of the West Midlands through Purple Bricks.
The only minor downside perhaps is Purple Bricks's productivity app which can be a little counterintuitive and "fluffy" at times, but all-in-all, we received an excellent all-round service from this estate agency group

Stephen Marcroft of Purple Bricks Warrington made a lot of promises and takes a really good game - but nothing he said came true.
Lots of stuff proved untrue - but mainly his promise that if the house didn’t sell we wouldn’t pay anything.
Except after the house sale fell through we got threatening letters to pay up and he went AWOL (apparently he changed his phone but don’t know what happened to the messages his colleagues passed on)
Anyway we paid up to avoid wrecking our credit score.
Months later he did finally get back to me and promised me a refund.
That was back on Feb 3rd 2022 - and guess what still no refund.
Also the vendor of the house we were trying to buy messaged me telling me Stephen Marcroft was lying about whether he knew they’d sold the house to someone else. Something he obviously denies as that would be extremely unprofessional.

Absolutely abysmal company. Don’t not use. The solicitors they recommend are also completely incompetent. We have been trying to buy a 2 bed flat with no chain and we are approaching 6 month mark. Full of excuses, none of them has any idea what is going on, no communication, completely inadequate. Will be making a complete to ombudsman along with the seller regarding this faceless entity.
Example. Asked me for further compliance information 6 months after the process started before they could continue talking to me - although they had been communicating with me quite openly and never mentioned before Then in the next email 2 minutes later I’m asked how they can assist me! No mention of compliance! This type of issue has been consistent throughout my dealings with them
The amount of stress this company and their solicitors have caused me and my family is unreal. We haven’t used their solicitors thankfully but the seller has. They are appalling.