50 customer reviews of retro-stage.com
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Retro Stage Rating
Based on 50 reviews from Retro Stage customers, company has accumulated an average rating of 2 stars, indicating that majority of customers are not satisfied with its service.
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Retro Stage
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Don't pay of this Cheap Chinese Crap. It's a thoughtless, attempt to cash in on retro fashion by overcharging on poorly assembled goods.
They will make you pay OVER 75% of the price of the product to return the item to a country that it wasn't even sent from. They will not pay for your return, even after lying to you about what the product is made of, and lying about the price of their product. They are scammers. Do not buy from them!
Text them about my refund, They claimed the dress had no tags which was correct because that is the way I received it, They also said it was not returnable because it had marks on it, that was an absolute and total LIE! The dress was returned exactly as it was received. I threatened to take further action as I thought that was a terrible way to keep people's money. I quickly got a text back saying they would return my money. How strange is that. So i paid 43.99 for the dress and 4.95 for shipping. Then I paid $18.00 to ship it back. So beware I paid a total of 66.94 and only got refunded 43.99. WOULD NEVER DO BUSINESS WITH THESE PEOPLE AGAIN. TERRIBLE CUSTOMER SERVICE.
One package came from China had my shoes and has such a horrible smell to them. The beading is snagged and they are very cheaply made. Glue is very visible and the padding in the shoes is coming up already. I didn't even bother opening the dress, because it came 4 days after my event had ended.
Not very happy with the quality of the shoes or the
Customer service I have received. I also have to pay for shipping to return the items back! I will never use this company again.
I cannot comment on the quality because I never received the dress/earring. Stay away unless you can wait four months to receive your order.
I will be shopping from them again in the future!
First and last time I buy anything from here. What you see online is not what you get in reality. When I received the dress it was cheap material and very itchy. I had such a problem from the get-go. First I placed an order then I got an email saying Retro Stage were out so o would receive it about a week later. I told them I would be moving and needed them to send it to my new address. They still sent it to my old address so then it took even longer to receive the package. I emailed about my disappointment in the product and then I was told I had to buy the label and return it. Why should I shell out more money to return a pathetic dress? I think it's so wrong that companies expect you to pay for a return level because their product is a piece of trash! Very very disgusted.
I'd be more understanding knowing it's coming from overseas if it didn't take 8 days to even process one of my dresses when I paid extra to get it quicker. I'm now not getting my dress in time for the event I purchased it for. I emailed to express my displeasure and they were very rude in responding and didn't even apologize for the delay. They offered no explanation just said I could return the dresses once I receive them. But I'm pretty sure they make you pay shipping back so then I'll be paying shipping twice! I just wanted a refund for the shipping cost the was by no means expedited!
This was my first time shopping online. I've ordered the dresses in April during quarantine. Because of that, I wasn't very sure about the size and I ordered size M insted od S which would fit me better, so I had them narrowed a little around the waist. The blue dress fit me more in the waist, but the yellow was a bit too big.
Perhaps it was because of Corona, I'm not sure, but I waited about 3-4 weeks for them to arive in Texas at my cousin's house. Since I haven't shopped online before, I didn't want to risk sending them to Europe where I live.
When my cousins gave me the dresses, I was amazed by how the color, shape and everything was exactly like in the picture. I knew the sunflower dress was going to be the same color, but the blue one was surprising, it wasn't even a shade lighter or darker than in the picture.
I will probably again sometime in the future order some more. These retro dresses are affordable, unique and stunning!
I want a refund for the two dresses I have yet to receive: 57.54. I would also like for it to be clear that this company is obviously not based in the US and it's website and address make it seem to be. The obvious copy/paste responses are irritating and frustrating. If this was a US based company this would not be an issue even with shipping from warehouses all over the globe. I don't think that asking for just the refund of the amount of two never received items is to much to ask for.
Retro Stage state in the description that the product will be prepared and inspected by quality control before being shipped. There are several pulled fringes at the bottom and several pulled/hanging threads (photos posted).
The dress is pretty, is lined, and looks nice on my daughter. The fit is slightly larger than described, but not a full size so I would follow the size chart and it runs true to size.
I would HIGHLY recommend if you were planning on ordering an items you do so in plenty of time since shipping takes a ridiculously long time. I was also not aware the item was being shipped from China when ordered and being shipped via DHL.
Not sure if I would order from again. If I did I would make sure I ordered LONG in advance to assure it makes it in time.
Bottom line:
They do have cute items, but they aren't in great shape when they are received and the shipping is long.
Delivery was slower than what I normally experience with online shopping. When my order didn't arrive 2-3 weeks after placing it, I checked the online reviews and have to confess to becoming concerned. However, I emailed the company to ask where my order was and a few days later I received a reply to say it was on its way and I received it about 4 days later.
My advice - order well ahead of time, be patient. Don't expect mink if you're buying cheaply, you get what you pay for. And definitely take a look at the Gatsby style dresses. Mine is gorgeous and great value. I love it
None of the dresses were "carefully packaged" nor were in any way "specially" made. Retro Stage absolutely stunk of cheap chemicals, were an incredibly weak and cheap fabric which felt horrible on my skin, and I had a zip break when I was doing up the dress for the first time (though it was an appropriate size for me). When I put the dress on I still smelt like it for hours afterwards.
Since I had a broken zip, I wanted to complete a refund so I could get my money back, but I was told I would have to pay to ship it back to the US myself (which costs more than the dress did), and therefore was not worth my time. I was instead offered $20 back and a discount for my next purchase from the store (which I will definitely never use).
Also, I can confirm other reports of it being a Chinese company, as every package came from there and the service emails were very poorly written and even linked me to a tracking site in Mandarin.
All in all, I feel robbed and deceived and have not way of getting most of my money back, and I have four dresses which I don't want, one of which is broken.
(this review has also been posted elsewhere)
I am just under 5'5" and wear a size 10. The dress fits true to size but even though I have long legs, it is a bit too long on me.
Prefer it to be above the knee, so I will take it to my tailor to be altered. Worth the extra expense to have it shortened, especially since I bought it with my coupon discounts.
As most of the other reviewers stated, this is a very forgiving silhouette. The layers hide a multitude of body issues and I felt pretty and comfortable wearing it. I am 59 years old and not as slim as I used to be. I am body conscious and was happy with how I looked in this dress. It is so lovely.
Some other reviewer mentioned buying it in black. Could not find it in black on the website. If it was available, I would definitely buy! I think it would be the perfect LBD! Hope you wear this dress and feel pretty amazing and enjoy your special dayin the dress and cannot wait to buy more.
I loved the dress as soon as I got it! I tired it on straight out of the package and even then it looked lovely. I was surprised at how nice and full the skirt was, even without a petticoat. The material is good too. Most of the dress is made of a cotton (like most vintage dresses) but the waist ribbon and halter neck tie are made of a silky ribbon material, which adds a nice touch to the dress and glams it up a little.
I can wear this casually and for going out, so it's very versatile. I love the pretty and classic look of 50's style dresses, and this is definitely the best online site I've tried! Will be buying more dresses from here in the future!
Whenever I order clothing I alwayd look at the size chart because sizes are never the same for all makers. I never look at the ones that show US equivalent sizes (I'm from the US) - because AGAIN, clothing isnt the same for all makers.
USE your CURRENT body measurements (bust, waist, hip) - and out of those measurements go with the largest one. Example: my hips measured at their size XXL, my waist at their size L, and my bust at their size XL -- I chose the XXL because then it wiuldnt be tight in any of the areas. When I say current measurement, I mean, tae your measurements before you click on a size. Your body measurements can change over just a few months so you want recent.
Their site said it would take 10-15 business days to ship (that means you dont count weekends) - it arrived here on the 10th business day - so shipping was just as Retro Stage said.
The dress and petticoat both go just below my knees (I am 5'3"). The dress material was a bit stiff, felt like they starched it - I think it'll be less stiff after I wash it a couple times. The fabric of the dress is a little bi stretchy, so I probably could have gone with the XL but I didnt want a tight fit.
I emailed them a question about proper care, they replied promptly in the next business day and answered my question.
Overall I love my dress, its just as advertised and the shipping was as expected. I will be buying more dresses in the future.
I didn't even receive a tracking number until 27/02. More than two weeks after I ordered it. The tracking number didn't even work!
The dress is poorly made-lose threads and bad stitching and it doesn't even fit! I ordered an XL. This is M at best. I ordered this as a treat to myself; to cheer myself up in the wake of the CoVid-19 considering I can barely leave my apartment. This has left me annoyed, angry and disappointed.
I am extremely dissatisfied. The customer service was extremely unhelpful, too. I emailed on 18/02 asking for an update and Retro Stage said I'd receive an update soon'. I then emailed again on 26/02, telling them if I didn't receive an update soon' I'd be cancelling my order. Surprise, surprise! It was only then that I received a tracking number. Which, by the way, never even worked. So I emailed again and they said wait 2-3 business days' (by the way, it still never worked).
When I finally received the package on 04/03, I had all of the problems listed above. So I again emailed customer service demanding a replacement or refund. Here's the kicker (and I'll C&P the full email)
"There have 2 ways, please check which one you prefer:
1, What about I apply 5 dollars refund and a 10% off discount code for your next order, you keep the item, No need return?
2, You can return back to get the full refund.
I have to remind you that The cost of return will be paid by yourself. I will apply for the refund for you after we receive the package.
Please provide me the tracking number of your return parcel. No tracking number, No refund. Please understand."
So, I can either receive a discount code for a company I will never use again, or I can pay my own shipping and provide a working tracking number (like they never did) to return the product? Bearing in mind that it's a challenge to get the the supermarket right now considering CoViD-19, never mind a post office?
Long story short. Over priced. Low quality. Slow delivery. Terrible customer service. Wrong sizing.