Robert Dyas

Appalling customer service from this company, I ordered a Samsung terrace tv which was supposed to come with a free terrace sound bar,the tv arrived on time but without the sound bar, despite numerous phone calls and emails to the customer services department, still no sound bar or any news of why I have not received it with the tv. I have now been told they have no idea if I will receive a sound bar at all, and definitely won’t be reimbursing me for a sound bar (£999).looks like legal action will need to be taken to hold Robert Dyas to account. Bad company and bad customer service.

Called r dyas. Asked them if they had mini oven they checked. Told them I would be there in 20mins they got it down for me. The staff were very polite and courteous. This product was for my client as I'm a support worker. We get most of our things from here. Well done to all staff who helped me. Will be back once again.

On the 30th of May I ordered a garden store online as it stated delivery would be the 10th of June, once paid for I then received an email stating that delivery would be 13th of June. This was no good as I would have returned to work by this point, so I immediately requested to cancel the order. I didn't receive a response for this request until the 4th of June, I then received delivery on the 6th. From this point on there was no response (other than automated) to my emails until I called on the 17th of June to arrange collection and a refund, only to be told there would be a £30 collection charge. This charge was eventually waved and a date agreed of the 24th of June for the item to be collected, it is now the day in question and I have received no contact from the couriers. I have spoken to the customer service team who have advised me that the courier has not responded to their request and probably will not be collecting the item today, basically its not their problem. Don't you think it would be best to not give a date and leave that to be arranged by the couriers if it is not guaranteed, or at least make the customer aware? At this point I am now at a loss of £364.99 for the product, a days wages as I am self employed and no doubt will have to take another day off for when the item is eventually collected. It's safe to say I will NEVER be purchasing anything from Robert Dyas again and will make sure that my friends and family do the same.

I ordered a product made of glass, part of which was damaged. Within 2 working days of me informing them, a replacement arrived before midday !
How is that for service. Very refreshing when you hear people complain all the time. I think good service should be highlighted.😀

The young man was so helpful in finding me the product I wanted and then sorting out another querry I had. This was so nice as I do not shop in St Ablans usually as I live near Stevenage. It was just a joy to find a person really interested in what you are are asking. Well done to that store.

Regarding my purchase of a Bosch lawnmower today - James Kennedy in the East Sheen shop would have had to order the Bosch Lawnmower from the warehouse thus involving delays and knowing I needed a lawnmower urgently - Jubilee Party - he contacted his son Joseph Kennedy who works at the Richmond shop. Joseph carried the lawnmower ALL the way from Richmond to Sheen so that I could park easily and pick it up from Sheen 2 hours later.
I have always loved Robert Dyas but this service was the best I have ever encountered in any shop anywhere in the world.
All my family and friends are impressed too. But it’s how James thought outside the box that is also important, contacting his son in Richmond knowing Sheen has a safe large car park which he knew I’d prefer to Richmond. Great team work everyone.
Thank you everyone.

Ordered 2 gates on line, did not turn up on day they stated, no communication. Had taken a day’s annual leave to be at home, Turned up unexpectedly next day when I wasn’t there to check condition. Don’t resemble photo on web site; mine are scratched and will need sanding down and treating as they look shoddy.

Went into the BANBURY store this morning, 3 woman at the counter, one shouting at the top of her voice showing others private gossip on Facebook continually stating vile comments and working herself up into a temper, others agreeing and looking at her phone with her, including while I was being served. Could be heard all over the store, couldn’t care less about the customers. One poor chap working diligently on the shop floor, trying to ignore the others 😱 shocking behaviour from those at the counter.

Very disappointed.
Purchased a garden suite, it said IN STOCK so I paid for it, had delivery date from. Courier, gave my old furniture away to then be told. Out of stock sorry we are sending refund.
Not good as wife had day off for delivery. Not even, would you care to choose alternative. Very unhappy as now no garden furniture..

I am writing this to warn other potential customers. I’ve had such a terrible experience that reliving it now on this forum is too much so to put it concisely: Customer service absolutely shocking. If you order a product (in my case- online), don’t expect it to arrive at your door because RD are incapable of coordinating with their delivery courier (and vice Versa). Don’t believe any delivery timescales (including next day as I was told by a member of the RD team). Everyone on the customer service team is completely incompetent and unhelpful. No real customer service or sense of being helped. I am struggling to get a refund today after having placed an order earlier this month. Am being told that their courier (Panther) has to make an unsuccessful delivery to my door before I am refunded. Pathetic.

Ordered item on click&collect today fir wedding present tomorrow. Can't pick up till 16th May. Cancelled order but can't have refund for 3/5 days. Told eastliegh store he's in stock which is where click and collect was for so why 16th befor I can collect. Told to go and purchase one and wait for refund. Can't afford to do that as on a pension. Not happy with customer service attitude at all

I regular visit your Harrow Ha12DX branch. All staff at the branch are very helpful and friendly approach. Mr Alan and Lawrence at this branch provides excellent service, very polite and always give right guidance and prompt in dealing and have good product knowledge. They deserve appreciations.

I wanted a new expandable garden hose. I telephoned and spoke to a young man. He checked it was in stock. When I went to the store he met me and ensured it was the correct fitting for my tap. He was most helpful and I did not have to wait at all. Excellent customer service.

Went into Wokingham branch..sorry if I've got the name wrong..Harjinder offered to help and gave me honest advice with some gloves and some pruners..in fact all 3 staff were really helpful which was great to me! Will definitely go back as they made it a good shopping experience 😊

I ordered two of the same item (a battery powered alarm clock). One of them worked, the other didn't. "Robert Dyas" (if there even is such a person) refused to do anything about the problem. He says I couldn't even have got the clocks because I live in a place that they don't ship to. Never again!

Bought a 6x4 green house. One of the most complicated constructions, with one main bar missing and damaged roof panel. I have sent photos of the damaged panel 3 times, and been told they were not received.
Now have to wait some 72 hours or more before I get a replacement. So at the moment a greenhouse with a gaping hole in the roof.
This is the first time I have bought anything from Robert Dyas, and will probably be the last. I would warn anyone intending on purchasing a Poloma 6x4 green house that it is a complete build and and not in sections. This is not made clear when you purchase to my knowledge.
Not happy

Visited the Brentwood store today , lI always find a bargain and today was no exception, Found two blow up water products to attach to a hose , price reduced . got both for
£10 !!! Extra Birthday prezzie for the Grandson who will get lots of play with them ,

Visit your store in MAIDSTONE Kent on a regular basis as we know we can usually get what we want. All of the staff are very helpful and friendly,nothing is too much trouble for them. They are a credit to you and I wish other stores we have used had the same outlook as all of your employees in MAIDSTONE also we have never had any issues with returning items or ordering.Well done to all of them!

Ordered a fire on checking website later it said out of stock rang customer services to be told it will be delivered I rang later to speak to someone else who rang supplier and it was cancelled out of stock as I suspected told they have to wait now for email from focal point fires to confirm cancellation before refund can be given looks like a long battle but I will contact my credit card company and also the ombudsman if no refund by next week first time ordering with this company and the last taking money when item not in stock is fraud

Found out I paid £10 above even the Manufactures recommended retail price of a product, very disappointed especially when the shop assistant and the online support simply explained I should of shopped around, its certainly something I will be doing in future and Robert Dyas will not be on my list even though I have been a customer for over 40 years.
All I can say to others is check very carefully your prices as you can likely buy cheaper elsewhere.