RONA

Horrible experience! Avoid Rona installation services at all costs. Purchased a vanity and it took over 40 phone calls to get Rona to deliver the item, schedule a pre-installation measurements and we are still awaiting the installation. Extremely poor integration and communication processes between the company and its installation contractors. This leaves the customer to coordinate very time-consuming tasks including chasing the contractors to schedule the installation.

Do not buy online from Rona. If you have to return something, it is a nightmare, with wrong or no information on the website and no way of printing a label that Purolator will accept. Instead of making a third and probably fruitless trip to Purolator, I returned the item at my own expense by Canada Post. The lesson learned – I can get everything I need for my new apartment from Canadian Tire or Home Depot.

WARNING
do not purchase anything from rona online.
I bought a chop saw stand for 380$
They took my money immediately. Told me the item would arrive with the week.
Tracking number never updated. Over a month passed. Still no item. Finally it came and I sent it away. Because i had already purchased the same exact item at princess auto for less than half the price.
I have now been waiting over 30 days for my money to be returned. After my 3rd hour long conversation with rona online. They finally were able to tell me that I will need to wait another 7 business days. Will be almost 50 days since I made the mistake of shopping at their store. I will never purchase anything from them again and will always warn my customer's away from them.
They are only in it to make interest off your money while you wait for an item that will likely never arrive.
All rona online purchases are a scam

Positive: Professionalism,Quality, Responsiveness.
A note of thanks to Rona for a quick and prompt service when visited appliance department. The quality of service provided by Sanjeev is commendable and Sanjeev is a thorough professional and knows his job well.
Highly recommended services.

I'm not familiar with all of the Rona locations. I had the worst customer service experience of my life at The Rona North London Ontario. There is no way I will return, and I would not advise anyone else to go there.

I had the worst customer service experience of my entire life. I called twice and each time both the representatives had no idea how their website functions. Instead blamed me for not knowing what I’m doing. The second person named John was sounding so condescending when I told her that I have a 32 sq ft island and he was like are you sure about that and the way he was speaking was extremely rude and putting off. He asked me do I even know what a waterfall is. Very disturbing!!! I have been buying and selling houses for years and these people are going to sit their and teach me. I don’t mind learning but watch your tone. He hung up on when I asked him for a ID to make a complaint. It is ridiculous. No one should have been made to feel you are not valued as a customer. Even if I don’t have the money to do business with you. I can only imagine what they do to those people.

Your most of the time more expensive then elsewhere. I only go to your store for little thing if I am in a rush.
Canac and Patrick Morin beat your price even when your in special.

I received this garbage can and it was obviously a return because it had been resealed with Rona tape, when I opened it the lid was missing, I sent an email to Rona telling them about the missing lid and never had a response, so in a nutshell the can is great but will NEVER but from Rona.ca again.

Received box of 15 tiles and 6 were broken
Rona was to pick up the box but now want me to return them
To heavy for me Handicapped

Waited 4 weeks for shoes to arrive to Australia. The most uncomfortable steel cap shoes I've ever worn.
Complete waste of money, I've had to go and buy other shoes because these hurt your toes.

I don't know about all Rona stores, but The Plateau store in Gatineau , QC is extremely incompetent!!! Very ignorant about their products and extremely disorganized.