Safestyle UK

Initial installation of green on white windows and doors was 24/3/22. On installation day they had not brought green windowsills to match. These were eventually fitted 4 weeks later after being re ordered as used 9n another job, but the end caps had not been ordered. Further visit arranged but engineer didn't turn up. Eventually after numerous calls and emails was told engineer had to go home. Further visit arranged direct with manager at service centre. No one turned up again. No communication giving reason.
Again contacted customer service who has been unable to make contact with service centre through internal channels.
Happy with windows and door. Not happy with after service. If you use Safestyle withhold some money untill your installation has been completed in full.

The 1 star is for the sales rep only.
Placed an order for full house
£16,000 happy with that and all that was shown and explained so paid £2,000 deposit with my expressed terms being agreed.
( grey internal and external and fitted before 11th June.)
Surveyor came and caused damage to my existing windows.
Then I received a call from the fitter to say my grey and White frames were ready to be fitted on 11Th June!!!. I advised we ordered grey/grey to which he was shocked and asked why as it was more expensive.
I questioned this as was repeatedly told on initial visit there is no difference is price. Obviously untrue.
I called customer service and was told I would need to pay a further £700, I was not happy and it sounded alarm bells, upon asking why ,and why the date was wrong.the agent ended the call, he then called back and said I didn't need to pay the extra and as a good will gesture they would knock £300 off the balance. I said I would discuss with my hubby. To which he then said ( that's OK I will put the order to cancellations)
After several calls and emails with customer service, the agent and cancellations I was not getting the truth from any and was told I would then I wouldn't get my £2,000 back.
I was persistent and the rep advised the CEO was not happy so he was offering a reduction of £3000, i asked for a full new quote which i would consider and was not committin to until i had it via email or written which was sent within 10 mins ( however it was the original order they just changed the amount and date on signature page) ILLEGAL as we never signed this new order dated in May. The signature was copied and pasted from our original order in May.
I emailed the CEO and advised of the full experience and that legally they have fraudulently altered a contract and that a Rider should have been issued.
I received an email from him and within a few hours received my full deposit.
I have since had a local company quote for exact same order and it was £4,500 cheaper and included new sills.
I do not recommend at all,

My true account based on my works only!!
I had work done on 9th May 2022 overall I'm happy with the windows fitted had a nice crew
The front door mechanism as resistance when turning unable to lock or use front door because I would rather wait until issue solved. Head office no problem nice people indeed.. went out of there way.
My second lot of works shall be put on hold for now.. I know its a minor issue unable to use my front door for now I'm sure safestyle engineer will sort it out
I'm still happy to have my second works done at a later date, locking mech on a door is only minor job.
Give safestyle 4 stars this time room to improve next time around where I may give a 5 star always room for improvements
Yours Mr M

Good product but a few issues that are currently not being resolved do not pay full invoice on completion customer service telephone number is a joke you cannot get through

Recently had a small window and door fitted by SafeStyle. More than happy with the window and door, Fitter was a really nice guy and helpful however scaffolding was needed for the window which was erected on my drive, '6 days' later and it's still there, blocking the drive. Called Safestyle, which on its own is a task, they must be very short staffed as they take forever to answer if they do at all, told they would sort out a collection but no feedback and lost the will to live trying to call again. No doubt they'll blame the scaffolding company.
-7 days later, two more phone calls, finally told to stay on the phone and they would give me a collection date........nothing. Scaffolding still on my drive.
Now informed it will be removed next week!!
Suppose the moral of this is 'don't pay until they remove the scaffolding'.
Sent the info as requested after my initial review and..........nothing!!
Tried to call again as it is 3 weeks tomorrow since the scaffold went up and.........no reply. PATHETIC!

I didnt get to have meeting with Safestyle as they wouldnt meet me without my partner present. They were not interested that my wife trusted me to make the decision on a replacement back door and would prefer to cancel the appointment than meet me on my own. Something seems very fishy about this to me so I cancelled the appointment

Safestyle engineer came to adjust my door Dave Jones is friendly and thorough . it’s a good job your engineers aren’t like your shocking customer service team . I was told haven’t you another door you can use when I reported an issue and I’m the whole of 2022 there was no Saturday appointments available and I’d have to take a day off work to wait in . Tbh that’s if you can get through on the phone Thank you Dave for resolving my issue today! Dave is 5 stars safestyle Customer serve minus 5

Reading through some of the horror stories and comments made by customers experiences with Safestyle uk on this website is totally different to the 5 star reviews posted on Trustpilot in the last 24 hours. I tend to think this site to be more true due to my own experiences. After sales service is non existent if you have problems with doors and windows good luck getting an engineer out to solve the problem under the guarantee as they already have your money and they no longer care!!! I have had a draft blowing through my living room window all winter due to the window frame being warped and 6 months later the parts to rectify this problem have NOT YET ARRIVED I have had to re-fit all the trims on the inside of windows myself and they were attached with double sided tape and all came away from the walls within the year. My advice don't use this company.