Saks Off 5th

I have bought from saksoff5th.com multiple times and have always gone to store to return merchandise. This one time I was in Idaho where there was no saksoff5th store, I ordered some shoes from them online. The shoes ran big so I packaged them the next day put their return shipping label on the box and sent them back to them. 3 weeks pass, I call saks to inquire where my refund is. Saks Off 5th told me that they are going to issue it within a few day. I wait a couple more weeks, they send me the shoes back with a letter saying that they can not accept the shoes because they have been worn, I check the shoes. They looked like they have been worn and got stained with oil. I didnt even wear the damn shoes for more than 5 seconds.
I then called SAKS to address my concern, I have been told that a manager will call me back, I called back and again been told that a manager will get in touch with me. NO ONE has ever called me back.
I then filed my dispute with my credit card. My credit card resolved in my favor in the first 40 days and then 3 months past I have been told that saks has sent them proof of delivery? Thats not what I disputed dummies.
Bottom line is dont shop from SAKSOFF5TH. If you have to make sure you return your goods by hand and not through mail, I know some people who have been charged for authentic goods and have been sent fake stuff.
BEWARE, this company got some unprofessional, unethical people working for them. If they are not the head of the gang anyways.

I placed for orders between November 20th and December 12th for the same pair of boots. Why? Saks kept cancelling it for "security reasons." However A) one order was through PayPal B) one order was made over the phone to a customer service agent in response to the cancellation of order #1 C) I got notifications from my credit cards that the transactions had been authorized and D) I called and provided all info to customer service.
Saks Off 5th were trash. Around the second cancellation customer service began saying that A) they couldn't honor the original sale price because their "computers only go up to 20%." Then they began referencing a shadowy security/verification team that apparently is like a slow, incompetent retail death panel without any recourse or appeal. When I asked for a manager they said there wasn't one on site, it was just a phone number. They're all a useless happy band of fraudulent, obfuscating morons who seem bound and determined to make sure you miss out on Black Friday sales and whomever you were buying a gift for NEVER will get it. They literally cancelled my orders 6 days after they were placed, which is when they should have ARRIVED. And it was after I called and provided all the information necessary to prove my identity to customer service. Of course, they didn't even know if it was an identity issue? I ended up ordering from Nordstrom and they completed the order without a peep. Didn't even cancel once.
To me it seems obvious that Saks is advertising sale prices that it cannot honor at volume. It's flailing financially, and using the bait-and-switch to inflate sales figures and traffic. It's illegal, and I believe (and have recommdnded) that they are investigated for false advertising. I believe others should as well.

Ordered a pair of shoes on the 16th with rush 2 day shipping. As of today I have yet to receive it. I used ShopRunner which gives you 2 day shipping if your sign up with them. However as you can see from this review, I haven't even received the product yet. I was told that the 2 day shipping is actually after the order is processed. It was showing processed for 4 days before i get an email from Saks Off that it was shipped. Nope it wasn't. On friday last week it showed that label was only created. Emailed both Saks and ShopRunner. Saks only had nothing but useless sorry's and an insulting 10% off my next order. Did Saks Off 5th expect that I would ever order from them when their customer service was apathetic and unhelpful? If you plan on paying for that 2 day shipping make sure you don't need it for the next week and a half.

Im going to start off by saying I live in Canada. We have a Saks off Fifth here but the selection sucks. I went on the website and found a pair of shoes I loved and the price was amazing. I placed my order. A week later, nothing. No shipment confirmation. I then emailed customer service, and received some automated BS response essentially saying there was something wrong with my credit card and that I should try to place the order again. Ummm no thanks? I could already see the charge on my online banking! I decided to call customer service, which as stated by other reviewers, is some third party off shore service that really has no clue whats going on. The guy told me that on his end the order went through. The next day I received an email saying my order had been cancelled. It again told me there was something wrong with my credit card and to re-place the order. I checked my online banking and the money had been refunded. Thank god. In the midst of the whole debacle I took to googling the companies reputation and saw hundreds of garbage reviews. So happy I got my money back. I will never order from Saks off Fifth again. I advise you to do the same!

Saks Off 5th gives new meaning to a 2 for 1 sale. I ordered two shirts and Saks Off 5th billed me for two shirts but I received only oneon July 7. I let Saks OFF 5th know using their website about the missing shirt within two hours of receiving the package. I also called and after waiting nearly an hour on hold told a CSR I had received only one shirt and gave them the case number generated by by online complaint (made while on hold). I asked that the missing shirt be sent to me. I was told they had to investigate. Both via email and on the phone I was told I would be contacted within 48 hours. It's now 11 DAYS and Saks OFF 5th has still not responded. I called again today and was told the investigation takes 10 - 14 Business days. I am not sure what they are investigating but the Philippines call center just apologizes. Apparently the only customer service is that useless Philippines call center. I only wish I had read reviews of Saks OFF 5th before placing my first order with them. Shop elsewhere!

I have never experienced such poor and rude customer service in my life from any retail store like the one in Fairlakes, Fairfax VA store #586. Needless to mention that when I called customer service and escalated from one rep to a supervisor to another all I got was total dismissal to the fact that I was not just poorly and rudely treated but Saks Off 5th wouldn't owner their word. I bought a Valentino bag that is $400 +tax online because the ones they had at the store on the floor were DEFECTIVE... YES they display defective items to sell. Then only a few days later a leather part of the bag just simply came off. I called the store and the associated said bring it we will exchange it. I get to the store and TWO assistant managers (Russian decent and Indian decent to be specific) refused to return or exchange claiming that the associate I spoke to over the phone didn't know any better. I was livid. Then the Russian one said the associate didn't know you bought it online. I said that is NOT TRUE get her on the phone right now she said no. So basically she called me a LIAR and when I raised my voice (validly) at the degrading demeanor and attitude she told me if I don't stop she would call SECURITY. The customer service MANAGER on the phone didn't even have anything to say to correct or resolve the issue at all she basically sided with the store "assistant managers". I shop at Neiman's and Nordstrom's and I have never even remotely had such an experience. I WILL make sure this experience goes viral online and I will post it for everyone to see it. I am not just disgusted but appalled to have gone through a REPULSIVE experience. SHAME on them and SHAME on their zero people skills and for those who even HIRED THEM...

I ordered a sterling silver necklace with a Star of David pendant, and instead of sending the necklace and pendant that I had ordered, Saks Off 5th sent me a CHEAP beaded bracelet! I went to submit a request for a return and a refund, and it stated that I can drive to the store and return it without shipping charges (store is about 40 minutes away... and CLOSED during the quarantine!), or I can pay a $10 shipping fee to return an item that I never ordered! I called customer service (after waiting on hold for an extended period of time), and the rep processed the return for me and waived the return shipping. At that point, I still wanted the jewelry so the rep placed the order again for me (had to charge my credit card again). I got the shipment yesterday, and IT WAS THE SAME CHEAP BEADED BRACELET THAT THEY HAD SENT THE FIRST TIME! At this point I was furious and wanted to just return the item and not purchase anything from them again. So, I called customer service again, this time, waiting on hold for 28 minutes and 54 seconds until I spoke with a customer service rep who could process my refund and waive the return shipping. I expressed my deep frustration with Saks and not once did I get an apology for the terrible service and the time I wasted for their mistakes! Never again!

I purchased a Hanro pajama set for $99. The typical retail cost of these is $200, I have the same style in other sets so I know what to expect.

When I opened the package, the first thing I saw was a tag with the price reading $90.10. I realize this isn't a massive price discrepancy, but it's still unpleasant to be overcharged.

I contacted CS and asked for a price adjustment and included a photo of the price tag. Seemed like a reasonable request, but instead it took three emails and over a week to get a response.

After asking me to repeat all of this info I'd already sent, the CS agent assured me I would receive a price adjustment confirmation email and my refund in 3-5 business days.

When 10 business days had passed, I could see I would not be getting my refund. Additionally, I found a hole in my pajama pants. Not a hole that I had ripped, but a hole where the seam had never been properly sewn together in the first place. I would not buy such pricy pajamas if I wasn't sure of the quality. Hanro pajamas bought from the real Saks have never once ripped on me, even after years of use. These are defective.

Yesterday I got an email from Off 5th saying how pleased Saks Off 5th were to solve my issue - as if!

No refund for their price error and defective pajamas. The other reviews are spot on, go to a discount retailer like Nordstrom Rack that has customer service, or even a TJ Maxx.

Horrible customer service. I ordered almost $1000 worth of things for holiday presents in November. I received three items correctly and the final box that was supposed to have the bulk of the items I boughts had two pairs of men's shoes (wrong items). I returned them and spoke to a representative who assured me that my $800+ refund would be issued in no more than two weeks but I would never really get the items. I agonized to buy presents, weeks passed and never received a refund. I blocked it through my credit card but was recharged because Saks off claimed I had received the merchandise. Now Saks Off 5th are apologizing and promising to give me the refund which I still have not seen. I have never experienced such a miserable customer care and terrible service. They ought to be shut down. Saks should not allow them to use their brand. Absolute crooks. I still cannot believe this is happening and they are still in business.

I wasn't happy with my first purchase last year. The items I received were of poor quality and even used. The authenticity of the a Gucci bag and shoes (appeared worn. But she wanted these badly) was also questionable.

This year I received an email with a "Upto $500 off" promo called the "Mystery Money Promo" on their website. Using the promo via the link in the email, voided some of the other promo codes available on their website. I thought I would roll the dice hoping the "Mystery Money promo" code would provide a higher discount than the promos for 20-40% off would. During check out the line item for the promo stated "mystery money" without any discount or dollar figure in the pricing column. So I thought perhaps when the order is filled and my card is charged the "mystery" would be revealed. A week later I saw the amount reflected on my credit card. NOT A SINGLE CENT.

Since the 16th of December, when I finally received a response to my third request for assistance from Susanne, I've been emailing and emailng to get help. On the 18th I received an identical generic email from someone else requesting the same information I had already provided Susanne. That same evening, the 18th of December, I graciously replied with my a copy of response to Susanne from the 16th.

Since the last response on the 18th and several emails for an update I have not heard one word. No emails, no calls, or love. I have them a pass because of the busy holiday shopping season. But that's been overbfor a week now. I understand after the new year Saks Off 5th are busy for a couple weeks with returns, sales, and people spending their gift cards. However, my request for assistance is almost a month old. I should be taken care of before someone who just requested assistance. I am one pissed off customer!

Since I was concerned they would rip me off, I didn't open the box containing gidts for my friends and in laws visiting from Antibes and Strasburg France. I have a feeling I will be returning everything. So on Christmas eve I rushed to Nordstroms and got everyone replacement gifts.

After reading reviews from others staing Sak off 5th refused returns because the items was worn. Yes, a lot of items are worn. But not by the customers of Sak Off 5th. These items were returns from the Sak On 5th deemed not worthy for the 5th ave store. Therefore they were sent to their version of an outlet store. That outlet store is Saks Off 5th. I encourage you all to look the item over closely, take photos of items beong returned for whatever reason. If an item appears worn when you first open the box, take a pic and email it to them the same day. Especially shoes. If you wear shoes around the house you are likely to crease the leather and create little scuffs on the sole. Check for those. Use an eraser to remove scuff on the sole and stuff the shoe tighly with tissue to lessen the crease. I personally don't buy shoes online for myself. I have for others. And on occasion see a shoe has been worn. It may not have seen a night of dancing, but there is evidence someone had them on their feet.

Liars and thieves. Placed an order Saturday night and tried to cancel shortly after. Went through several associates on the phone and back and forth with emails. Was told on early Sunday morning that the ordered was already shipped and Saks Off 5th could not cancel it. When I pressed, they told me to wait for a tracking number (what sense does that make?) and then call them back and they would notify FedEx to reject the package and return it to them even though they still obviously had the package and had not shipped it because FedEx does not pick up on Sunday mornings. Anyway, was assured that this had been done and that I would receive a refund. Almost two days later, on Monday evening, I noticed my card was charged for the order and was receiving emails stating the order had shipped! I called again and was told there was no record of previous conversations and there was nothing they could do. I was told that I had to wait for my order to arrive and then if I didn't want it (I already established I didn't) I could return it. Well, I decided to call FedEx myself. I was told outright that the package had not left the vendor and that FedEx was not in possession of the package! I told them to reject it when they did scan it. I called back again and was told again the lie that the package had already been shipped out! I am completing several negative reviews warning people of these tactics. I am also pursuing contacting the authorities for investigation of fraud and theft charges.

This was my first and last time ordering from sale off Fifth. I tried ordering two pairs of shoes for a wedding, so I could try them on and decide between the two. The first pair - which I liked more - was cancelled after the order had gone through. No worries, things happen, I ordered from Nordstrom Rack. Once both pairs arrived, I tried them on with the dress I was going to be wearing, and ultimately decided to return the pair I'd ordered from saks.

The entire process was a huge pain - the only store near me refused to accept them as Saks Off 5th were closing down. Fine. I print out the return label, pay the $9.99 return fee, and ship them off. Today I find out my return has been rejected, and the shoes sent back to me, do to them being in "unsalable" condition from use.

To be clear, these shoes never left my bedroom, and were tried on maybe twice. I called customer service but they were unable to do anything for me, despite me looking at a brand new pair of shoes. I have never in my life had a return rejected, as I am extremely careful with clothes and shoes I'm not sure I'm keeping yet. While the deals are good at Saks, I can't run the risk of purchasing from them again.

I purchased a pair of white jeans that arrived dirty (makeup marks on thighs and black mark on shin area). Saks Off 5th were likely shipped from a store since they looked like they had been tried on numerous times. I returned them via mail the next day (tags attached, of course), specifying "unsatisfied with quality" as the reason. I called 2.5 weeks after receiving no refund or e-mail notification for the jeans and they said they never received them, even though the tracking number proved otherwise and told me that they were "opening an investigation". A couple of days later, I received them in the mail with a note that they are not in salable condition. This is the worst, most ridiculous, nonsensical experience I have ever had with a company. I filed a claim to dispute with my bank for the first time in my life and thankfully it was approved. I still have not heard back from Off 5th and I know I never will. I will never support Saks or Off 5th again.

I purchased a shirt from Saks Off Fifth using Shop Runner. I didn't like the quality of the shirt for the price I paid. I used Shop Runner to generate a return shipping label. If I had went through Saks, I would have been charged $9.95. This is why I went through Shop Runner because Saks Off 5th offer free shipping and free returns. After I received my refund from Saks, I realized they had still deducted the $9.95 return shipping fee even though they weren't the ones to even give me my return shipping label. I then had to sit on hold for over an hour to speak to someone. She said it would process in 5 - 10 days, I still don't have the refund and I'm dreading sitting on the phone for another hour just to get the same response for something that isn't my fault. I will NEVER shop at Saks Off Fifth again. The quality of their clothing is horrible and their customer service is even worse.

I have experienced 2 of the worst customer services today: One was store associate and another one return customer service rep. Went to the store in KOP, PA and store associate was extremely rude to me ( I had to call store manager to file complaint first time in my life). I have called to online CS and a rep was not rude, she was basically helpless... I have purchased $400 worth of clothes and it turned out that 2 shirts were too small, so I wanted to exchange them if possible or return oif there is nothing else available. I have purchased items n December 25, but received them on the 29th. Today is January 29 and store associate took one of two items, but she said she could not take another one and suggested I call online CS. I have just called online CS and rep was just saying, there is nothing we can do... that's our policy. My point is: I did ordr on the 25th, but I only received items on the 29th, so the policy should start from the day you get your items. What if it was in transit for few weeks or lost? I
work with binch of companies, with buyers and various departments and very familiar with return policies. Saks Off 5th all kick on the day you receive product, not when you have purchased it.
No wonder this chain has such low review rating and a bad reputation. I am closing my account and card, buy buy.
PS: I have both assocuiates names if anyone would be interested in further discussion ( very doubtful about it...)

If there's negative rating. Will definitely not give a 1 star. Saks Off 5th don't deserve it.

Placed an order of $300 CAD egiftcard, before I placed the order, I asked to representative via online chat (name Keisha)

She confirmed I will received a $50 CAD egiftcard and was advised that I can place the order on phone as well.

Right after I purchased, I found out I was NOT able to use the gift card online for Canadian order. And was NOT able to use via phone order as well.

One customer representative on phone even told me, no refund, you can use it when you fly to Toronto/Calgary... (where there's a Saks store)

What a joke...

AND, I was told I am NOT qualified for the $50 CAD bonus gift card as well. Because it's not in USD.

Mind blown...

This Keisha from online chat really should reflect yourself and stop misleading customer and wait customers time and money.

So does that phone rep who told me to fly to Toronto in order to be able to use the gift card in store... speechless..

I am no longer supporting Saks or Saks off fifth after my recent HORRIBLE experience with them. Long story short. Saks Off 5th have stolen money from me. I was waiting on an order containing 4 items and upon arrival, the package contained only two items. I contacted their "customer service" only be told that I should have 4 items and to start a claim and wait. When I called to express dissatisfaction for having to wait for a refund the reps (who were clearly from outside of the U.S.) decided to hang up on me and screen my calls. I even had to call private to get someone to answer. So not only am I out two christmas gifts, but also the money for the gifts. They emailed me today saying that I would not be given a refund and that I should start a return if I want a refund... UMM HELLLO... I NEVER GOT THE ITEMS! Completely disgusted with the company and it was enough for me to return prior purchases I had and I WILL NOT BUY FROM THEM EVER AGAIN. I would rather pay more money for an item than be treated in such an unethical manner. I was so upset that I filed a complaint with my state attorney general. I am boycotting them from now on and I would recommend others do the same. Shame on them.

I purchased a Effy - 14k rose gold Morganite & white diamond ring in February 2020 for a memorial gift for my mother. My father just past away after their 60 years plus together and the ring symbolizes my father's love. The ring would go over her knuckle but twirled on the base of her finger that caused irritation.

I contacted return center within a few days, explain situation that the tags was cut from ring but still have them in box with all original packaging. I was assured there would be no issues with return. Weeks gone by with no communication, then I receive the product back, I contacted returns Saks Off 5th said there was no tags and I replied that I did send them with the ring the reply was there was a scratch on the stone. I was shocked. If there was a scratch it was the way I received it. The ring was not worn.

Trust a firm belief in the reliability, ability, or strength of someone or something. Well I do not believe in this company, I believe each individual has a free will to make a choice. This company can not stand behind their word. Now I paid an expensive mistake. I will not be visiting this company in the future.

Purchased a mother/daughter Alor gold bracelets ($200 a piece) for Christmas gifts from your online services on 12/15/2019. On 12/21/2019 package was delivered with only one bracelet. I called your customer service number immediately and was transferred to your call center. I reported the issue and was told I would have to wait 10-14 business day to get a refund. I was told Saks Off 5th didn't have any more of that type of bracelet in stock. I checked actual stores and they didn't have any identical bracelet either. I eventually went back online to Saks Fifth and purchased two different ones at a higher price. I was more mad that they had made a mistake right before Christmas, then worrying about the refund of the non delivered one. After Christmas having received no emails or calls to ask me about the missing bracelet I kept calling to find out the status of what was going on with their "investigation" with no real answer. Today I received a call from the call center telling me they checked with fed ex and with their distribution center and their investigation concluded it was shipped and they were denying me a refund. They never called me or asked to send a picture of the shipping envelope with clearly shows the indentation of only one box. So people in your warehouse are above mistakes or theft? This has to be the worst experience of online purchase.
As I purchased using #paypal and I have made a claim. I spent over $1100 with Saks this year and usually spend about 500-700 a year for the last few years. Never will I shop with you again.

I ordered three items for my son totaling over $2200. 00 Upon arrival, we learned he needed to go a size up so i reordered the same three and returned the original three. For the return i was sent a gift card at which time i called and asked that Saks Off 5th credit my credit card, original mode of payment. They voided the gift card but i simply cannot get them to give me the credit. They have their merchandise, i have paid for both the correct and incorrect size. I have had 5 phone calls all in excess of an hour between being placed on hold and shuffled from person to person. Its an absolute scam! I keep thinking i will hear about them going under because of the virus and i will never get my money back. I was finally told last week that they would credit my amex within 24-48 hours, apologized repeatedly for the confusion, still no refund. I am on hold today, now for 20 minutes