Samsung

Words can’t describe how terrible samsung customer service is. Ordered the BeSpoke fridge, first delivery was canceled due to the fridge being damaged. Second fridge (2 weeks after order placed) was brought to the front door with a massive dent in the back, damaged fridge refused at delivery. Multiple attempts on the phone and MULTIPLE hours on hold with no agents available, then if you did get an agent they would say one moment please, just to place you on hold for hours and never come back on the line. After days of calling and countless hours wasted was finally able to reach an agent. Agent refused to give any information except the name Robert and said he is not allowed to give a operator identification #. Also refused to give any management contact information and was placed on hold several times during the call. The proposed remedy for the 3rd fridge delivery was another 2 week wait, which would make an entire month of living out of ice cooler for a fridge since the old one was removed for the install. I was finally able to cancel the order and will never buy/own another samsung product in my life. Don’t EVER go with samsung, you will surely regret it!

Purchased a galaxy fold 2 $2500 phone. Opened the phone one day and the large middle screen had a black mark going right down the middle of the fold and spread out towards the edges. It was sent back to Samsung via JB HIFI who said they see this issue all the time with these phones. Samsung have claimed that it was dropped and it was my fault. The really interesting part was when Dennis from Samsung called me to tell me the bad news, wanted to charge me $900 to repair it. When I asked to see to report regarding the findings, he said no I will have to close this case if you don't accept the offer of $900 on the phone with him and I would have to go through the process again. He said this case had been escalated to him and was very rude about it. Sorry to put you out Dennis but that is your job.
DO NOT BUY A SAMSUNG ANYTHING!!! I will now go to the ombudsman and go through yet another process. Clearly Samsung have no care or responsibility once they get their money. When you read through the reviews, its a common thread. Very sad.
Thanks Samsung.

I have a none working almost $4000 fridge at my home that I got 5 years ago from Costco, a month ago my warranty was over and I have been dealing with Samsung support, plus Costco support, plus Allstate warranty for over 3 weeks, this became a Samsung problem and every time I call I talk with them for over an hour and now it’s been over 6 hours of dealing with them plus I have chatted with them on their website. First of all, they said they would do everything they could to get me the right help, then they sent a tech to help me with the fridge, they charged me $100 to tell me they couldn’t help me because there was a problem with my compressor and they didn’t work on them, many people I spoke with said good luck with Samsung because it’s hard to work with them, half the time I spoke with someone I couldn’t understand, they had very strong accents. Everyone said they would help me and do everything they could, someone told me if there’s a problem with the compressor then it will be fully covered and then after hours of waiting they told me they would make me an appointment with a different service center. But no, after hours on getting they told me that there was no service center in my area, and mind me that I live in Silicon Valley, the Bay Area, near San Francisco, a very populated and well-known place. How do you tell me that there’s no service center here that can work on my fridge. So then they told me that I needed to make an appointment with my near by service place and they will pay for it after I pay for it. They also told me that they would refund me all the money that was spent on the food that was thrown away. Today the service agent I got to come and check out my fridge said it would cost me over $2000 to fix and that the problem was a malfunction problem. I paid them $80 to check out my unit but I couldn’t allow them to work on it because I am not sure if Samsung would pay the $2000 and why would they when a new unit is $4000 and they need to reimburse me with the food cost, an other $1000+. This is so disappointing and it’s not only making me stressed and exhausted, but my baby doesn’t have her milk, my kids don’t have their food and it’s taking my time away from their summer vacation fun, this is extremely disappointing and imagine all of your food going bad on the daily basis.

If I can give Zero Star , I would.
I called customer support line to get help with a leaking dishwasher few days ago! Stayed on the line long time and provided lots of details and pictures! While I was waiting 2 business days to receive a call to arrange a technician visit,this morning received an email that my ticket has been cancelled. I called customer service line again, being transferred between two agents and stayed on line for a while… new agent reviewed the details over and over and asked me weird questions ( as “is property damaged? Anyone insured?…)( Did I call insurance company or 911?) and he requested my home ownership/ possession paper !!!!! Since when home ownership documents are requested for sending a technician for a repair?!!!!! I am a real estate agent and builder !!!! Completely aware of some details and privacy matters!!!
I Would never buy anything from Samsung and would never recommend Samsung to any clients or friends and would never use Samsung in my properties!!!
All reviews showing that Samsung is the worst in doing business !!!!!

Extremely robotic customer service and this was my last effort today and I did not want to trouble shoot or get sent to another repair center for a horrible product, I am beyond unhappy with this cell phone and told by executive care that there is nothing samsung can do because I am out of warranty, even though the issue was happening within warranty and they were never able to fix, this is samsung policy.
summary; we pay thousand +++ for a phone that didn't work and now out of warranty still doesn't work!!!!! Newest playstation started over heating=they obviously couldn't fix it and now out of warranty so left for us to fix, cell phone camera NEVER worked=they couldn't fix it so left paying to fix and fix and fix then network connection problems and samasung support could not fix and wanted me to take to a repair center AGAIN to pay for it AGAIN to be fixed in addition to the overage charges on our service provider plan!?!?
Maybe samsung should focus on one product line and make it dependable instead of so many that they obviously are failing at; cell phones, tv's, gaming devices, fridges, washers, dryers, and and and and!!!!!!!!!
The staff answering our emails, calls, online chats, are doing what samsung corp dictates them to do so no issues with them but have to say robotic customer service not human customer care on any level of support with samsung reps.
I understand things happen with electronics but companies need to remember that it's us customers that pay their shareholders!

I bought all my home appliances from Samsung along with extended warranty, but my god the problems I am facing when one of them goes bad.
My Dryer went bad less than a year after it was purchased, called samsung created a ticket, some local guy came for repair said he has to order parts, and then nothing. I have called samsung and the respective service at least 10 times and my dryer is still not working after more than a month.
My DW stopped working, call Samsung again, service lady wanted to debug the problem and refused to setup a appointment, after 3 sessions of debugging appointment was setup, keep in mind I had to send my reciept, my extended warranty information and all. Then after 2 weeks somebody calls and says they will charge me 100$ since my warranty is over, I told them that I have extended warranty and service center I should work with the ticket creator who did not add that info. Called Samsung service center at least 15 times and nothing. Interestingly Samsung called about my dryer saying they will replace it and again asked me for my receipt, and since email center is closed I have wait till they wake up and after I get a confirmation/notification I have to call and talk again. OMG.how can a company of Samsung's size be like so bad. I have bought appliances from sears,Best buy in the past and it was so so SO much easier. One call and done, this one no update even after 10+ calls on each and nothing. I am frustrated and fed up and am dreading what the future holds for the rest of my appliances. I also had a hard time even when they were delivering the appliances the guy refused to get my appliances in but that is another story

If I could give 0 stars I would. Dealing with Samsung.com home appliances was the absolute worst experience i ever had. I ordered a refrigerator, washer and dryer on 4/11/22 and was told they would be available for delivery in early May. I didn't need them until I moved which was on 6/11/22 so I scheduled to have them delivered that day. Every week for 2 months I received a confirmation email from them letting me know the items are scheduled for on time delivery even through receiving an email the day before the delivery date. I waited in my house for 5+ hours before I started calling Samsung to see if they could give me a 2 hour window of when they would arrive. It took over 1.5 hrs to get someone on a call with me to tell me my appliances were not shipped and that they would let me know in the next week or two when I will be receiving them. I explained I have 2 young children and I must have a refrigerator and washer and dryer. I asked if they could loan me any until mine were ready and was turned down, I asked if i could exchange for appliances they did have available and was also told no. The washer and dryer were available but because i ordered them in one order, they weren't able to send me them separately. If i cancelled the order and placed a new order to get the washer and dryer, the price would go up because i didn't have it bundled with the refrigerator. The 2 options I was given were to wait and see when they will be able to deliver and they didn't know when that would be or cancel the order. I asked to speak with a manager and was told I am unable to speak with one nor would they provide the name of a manager. Again this had to be the worst experience I have ever dealt with and so disappointing to know Samsung would treat customers like this. I ended up cancelling the order (have to wait 10 business days to see the money refunded to my credit card), went to Best Buy and bought a different brand, but of course I have to now wait 10 more days to receive it because I just placed the order so now I am going without these items which is not easy having 2 small children. My whole point of ordering 2 months in advance was to assure that i would have these items on time for my move. No one even bothered to let me know they wouldn't be showing up to deliver. Shame on you, Samsung

Appliance store steered us towards all Samsung appliances. I can't say I like these much compared to others I've had over the years. They jave a lot of shortfalls that may seem minor but are annoying or inconvenient. 1. The refrigerator ice/water dispenser has no drip tray, tends to spew ice everywhere no matter how close your glass is, and has no light. I'm also not a dan of the handle-less doors. Takes getting used to as to which way your hand must be turned or which hand to use depending on which door you're opening. Dumb. The ice consistently comes out crushed even when you select Cubed. Sucks. 2. The dishwasher has the dumbest rubber piece at floor level instead of a proper trim/toe strip that sticks out and catches your foot plus looks stupid. Also, how can a diswasher be efficient when it has to run for 2 hours?! 3. The washer has too many settings and often changes the time that was first displayed when you left the machine so you areive back and have to wait longer. These cycles also seem to be way to long. And don't let anyone say the black stinless doesn't show fingerprints. It's worse than a standard paint finish.

The most terrible customer service ever!!! I ordered to have my S22 ultra cell phone screen fixed, it got cracked on May 27th and paid $116 for it. At this time I was not expecting any issues. I got my ticket number and two emails one being the label to print, and another saying a box was coming out to me. I went on about my weekend. On May 29th I received an email saying the box was delivered by Fed ex to a garage, I don't have a garage. Not Samsung's fault, I get it. Stay with me... I called Samsung and told them I didn't receive the box to send my phone back. Samsung customer service says " I apologize" and says they have put a ticket in to send me a new box. I figured since the other box showed two days later, this second box would be her by today June 2nd. Guess what!? No box! I called Samsung back at 2 pm, told them what happened again, got hung up on, called again this second call today this customer representative was very good. Due to my trouble she refunded me what I had paid and sent me out a new box, however during the process of getting everything situated with the new box, I get dropped into the survey. This meant anoth phone call back. Call number 3: told what happened again, and really feeling frustrated because it's been a good while since I started the calls at 2 pm. Call number three transfers me to a supervisor. This is now call Representative number four and I'm an hour in on calls. I explain the situation, and Im transferred again to warranty. This is now call Representative number five and me explaining what happened yet again. Now I'm saying I did what I was supposed to do and even paid to get my screen fixed I just needed the box. I explained I started this ticket on May 27th we are now on June 2nd and I explained everyone I had talk to and that I had been dealing with this for an hour and 30 minutes. Representative number five once again tells me they are sorry asked to put me on hold to read my ticket at this point I'm scared to even hang up because I really don't want to have to call again and explain what happened again. The phone drops me into the survey again. I call back again to call Representative number 6. At this point I'm heated and extremely frustrated and ask to speak with a real supervisor. I get transferred to another supervisor (call representative number 7) who then tells me that the money that was refunded to me with caller number two will come out again after they receive the phone and fix it. I went off two hours! I was dealing with it for two hours. I did what I was supposed to do, I just wanted my screen fixed and I paid. I went off because at this point my refunded money I paid on May 27th should stay refunded due to everything Samsung is putting me through. Call Representative number 7 puts me on hold and I get hung up on. I called again call Representative number 8 at this point it's been three hours. Point made I'm still dealing and there is no resolve. Sure I'll get the box eventually, but compensation should be made. I did what I was supposed to do in my end... Shame in you Samsung. This is why everyone is switching to Apple.

Terrible service from Samsung - I'm waiting for more than a month - from the time your service person came to my house on April 20th 2022 - changed some parts, charged me 2914 Rs and it still didn't work - and next visit in 2 days, he wanted another 1500 Rs to repair a Samsung microwave. I said does it make sense to spend 4500 on repair when I can buy a new microwave for 5000 and asked for my money back. He said the money will be returned in a week's time and he took away the parts from the machine for which I was charged Rs 2914. I am waiting since May 1st to get my money back from Samsung - how much time does a multi billion $ company need to refund the money that your service engineer fraudulently took from me? "We assure you to provide the resolution as per Samsung guidelines.
Kindly wait for the revert from the team. We appreciate your patience in
this regard. The new reference number is 1176765588." Tired of getting same emails from different persons - Ramandeep
Samsung Customer Support -1176765588 - Sukhmandeep..2341481858...Salwinder Singh/ Vipin...is it your plan to keep delaying the service so that the customer gets fed up and stops writing or contacting?

On the 26th April 2022, I ordered a Jet 70 Battery in conjunction with another order for the Jet 70 vacuum cleaner itself.
To this date, I still have not received the Jet 70 battery. It has now been five weeks (a lengthy 37 days) since I placed this order. At no point was I warned about stock or delivery delays when making the order. At no point have I ever received a single communication about the status of the order. I have wasted valuable time attempting to follow up myself and here’s how it goes:
I try live chat and it times out because there are no agents available.
I try writing an email, and they respond telling me I must call for e-commerce queries.
I call, and nine-times-out-of-ten I get automatically hung up on because there are no agents available (apparently this is acceptable).
I've managed to get in touch with customer service agents on a couple of occasions who have no information to offer other than to say that the delivery partner ANC aren't picking up the product. They tell me a supervisor will call back with an update, but nobody ever does.
I've asked about getting a refund and they advise me against this as they will “need to gather the appropriate paperwork” and it will take at least 30-days to assess.
I've sent emails to two different addresses listed on the Samsung website and no response has been received to any.
I've contacted the delivery company ANC and they tell me that Samsung customer service are liars and that they always tell customers that ANC is at fault when the problem is with Samsung and products aren't available for delivery.
I have never had such a hopeless e-commerce experience in my life. It's been 37 days and counting with absolutely no communication whatsoever about the status of the order or delivery timeframes and with no customer support system in place to help. I am now stuck with a cordless vacuum cleaner that cost a few hundred dollars which is useless for my 5-bedroom home where the battery life isn’t sufficient. I chose the Samsung Jet 70 because one of its key selling points is that you can “get up to 80 minutes run time by purchasing a spare battery”.
I regret buying this product from Samsung knowing that I had the option to purchase the product from another retailer who promised a 2-day despatch. At the time, it seemed most sensible to purchase directly from Samsung, but there is now nothing I can do to change this regrettable decision and it is a hard lesson learned about reading reviews before you buy.
This experience is beyond appalling and to be frank, I feel embarrassed on behalf of Samsung Australia. After 37 days, I am stuck $199 dollars out of pocket with a useless vacuum cleaner and no information whatsoever.
My next step is to lodge the case with the ACCC. To anyone reading this, please remember your rights under Australian consumer law. If you have made all reasonable attempts to resolve an issue but Samsung fail to cooperate, you have the right to have your case pursued by the ACCC. This type of carry on by a large cooperate is not to be accepted.

i have been a long term Samsung Customer and have bought many many items over the years and have used the Samsung Galaxy since it was first released. I had ordered a new device via your UK division as i was in London (from London) as i always use a Dual SIM device. To say the process was painful is an understatement, i have been lied to, my data has been misused under Data Privacy Law, i have been defrauded by Samsung UK who have not refunded me my money that i paid upfront. The Samsunk UK customer service experience is an absolute disgrace, nobody cares, 8 different people have sent unintelligible replies and the chat helpline is full of educationally deprived people who do not even understand your own product! After so many years supporting your Comoany and products i am now forced to enter a leagl class action for Fraud, Misrepresentation, Data Privacy breaches under GDPR and likely more. All because nobody wants to resolve the most basic of issues. I respectfully write this as someone who also runs a very big service business and would fire every person responsible for totally demonsing your Brand!!

Samsung Dishwasher DW80R2031 sucks!!!!!
This Brand New dishwasher started leaking in week 1, from the bottom corner of the door. The repair svc company was located 2 hrs away from the local store we purchased the dishwasher at. The initial svc repair was scheduled 8 days after our call. The repairman had a different svc appt time than we had been given, and he went to the wrong address. After he "fixed" the dishwasher....by taking out one of the 2 securing brackets - cause he said it was "too close to the side of the cabinet" - he reinstalled the one bracket in a diff location under our cabinet and left a portion of the bracket stilling out from under our cabinet. The dishwasher leaked again. We called for service....again, they changed the svc appt time to a time range later than we had been told. This time my husband saw the repairman "poking" the seal back into place. He left, we ran the dishwasher....it leaked. 3rd repair call.............person for the 3rd time, changed the svc time range to an hour later.....then texted to say he was running 1.5 hrs later than that. He showed up at our home at 8:40PM....after he had again went to the wrong address. He was in our kitchen until 11:35PM when we finally asked him to leave. He said he found nothing wrong with the dishwasher...yet the seal had again been "poked back in"....
Samsung is going by the repairman's statement that the dishwasher is working......hummmmmmm
This dishwasher is a lemon. The repairman are logging time and visits while not actually fixing this BRAND NEW and leaking dishwasher and while costing a paying customer days off work, not sticking to the scheduled appt time and simply wasting our time.
Do NOT waste your money on a Samsung brand!!

Short story long, bought a 15 meter one connect cable for the frame TV from Samsung online for $399 plus tax. Was doing a renovation and left the cable with the contractor. Sat on his desk for 2 to 3 weeks until the installation could begin to run a conduit behind the wall for the TV. Then discovered when the TV was delivered that the one connect cable was not compatible which was clearly not emphasized on their website. Apparently it was only compatible with 2018 frame TV models??? Called Samsung to return the cable but because it was more than 15 days they would have to forward it for review. Said they’d get back to me in 24 to 48 hours which they didn’t. I had a ticket number which I quoted to the person I called over a week later. He was clearly a moron as he claimed the ticket number was two digits short I’m transferred me to the parts department who didn’t understand why I was transferred to them??? Called back again spoke to a woman who took the ticket number and then basically said their home delivery team denied a refund. So now I’m stuck with this one connect cable and I’m out $450 including tax. Samsung can go screw themselves. I will never buy another Samsung product ever again. What do you expect when you’re talking to someone halfway around the world. She wouldn’t even admit what country I was calling as it wasn’t their policy to give out that information. Dealing with them over the phone was beyond frustrating. I only wish I could give them zero stars.

Samsung appliance suppliers gave me a long delivery date into June 2022.
So, I ordered my refrigerator from Samsung. Samsung took my money for a refrigerator the day I ordered. Samsung gave me an estimated delivery date through XPOLogistics shipping of 3 days. After 3 days XPO email stated the refrigerator was within 10 miles of my home and have a delivery service deliver. Got an email from XPO and Samsung for the home delivery date. On delivery date Samsung/XPO stated the refrigerator was lost and stated that I had to reorder for June 15, 2022, for delivery. This was around the date Samsung suppliers stated for delivery. Samsung/XPO lied!!!!!
The order was cancelled, and Samsung stated 24-72 hours for my refund. After 5 days Samsung was called and gave me more lies about not getting the refund. Samsung put me on hold for 1.5 hours to get more lies about them checking on the shipment for the refund that Samsung stated was lost. Now, Samsung wants another 10 days before my refund.
With these business practices Samsung must go out of business for stealing and holding my money. Customer service could hardly speak English with horrible customer care. Customers must think about purchasing other vendor's products.

I'm usually not the type to take my time writing a review but this is to warn you all about Samsungs horrible customer service. In Feb 2022 I pre ordered my s22 which included a trade in refund. Two months went by and the price of my order dropped $200 (on the trade in, I called samsung customer service to have the price adjusted and they assured me that once I receive my order my order would be price adjusted and the difference would be refunded. I called back once I received my phone in April and then they said I would receive the difference once they receive my trade in. By April the S22 ultra was already sold in stores and wouldn't be even considered a pre order. I then sent the old phone in and then had to call them back and then they refused to honor the refund stating that price adjustments cannot be made on the trade in. Clearly I had all documentation of the conversations I had including multiple chat conversations where the representatives had documented that the initial $500 refund would be adjusted to $700 once I send in my old phone. I called samsung 4 times, hours of waiting, including 3 times the call mysteriously drops and then I spoke to the supervisor who tried to twist their words around stating that the previous representative had initially offered a price match on the phone itself which didn't make any sense because I had her confirm that the previous rep had actually documented this in my account that I would indeed get the price match for my trade in. I believe this is false advertising, and for samsung being such a big company and doing this to their loyal customers make me want to stop using Samsung all together. This post is just to warn you all about how Samsung treats their customers,  be aware and have all your chats and follow up emails ready for their shady way of doing business. Perhaps it's time to switch to Apple who I know sure has great customer service, bye bye Samsung, thank you for wasting my time, frustration and empty promises. 

The misnamed “Service Master” caused me to lose at least 30 hours of work time, make at least 20 long phone calls to correct faulty automated texts/emails/phone messages from the incompetent company. The problem began because my new Samsung cooktop range/oven, costing nearly $1100, had two different shorts in its cooktop electrical system, 6 months after it was delivered, when it was still under warranty. However, Samsung subcontracted all aspects of in-warranty repairs to the misnamed “Service Master” who, in turn has subcontracted out all the different parts of repair (problem assessment by phone, scheduling, technician visits) to the lowest bidder/lowest-possible-wage worker. As a result, no on ever has correct information, most automated messages are false, and different humans (somewhere in the US, who know nothing about the local situation) contradict each other. It will take you at least one month to receive under-warranty repair---during which time you have no appliance. When they finally do schedule you for repair, they force you to commit to an entire day, 8 am to 6 pm. They refuse to give you a 2 hour or 4 hour window during which the technician could arrive. Thus you must miss an entire day of work, in order to wait for an incompetent technician, after waiting one month---without a working appliance----to get an appointment. The result is chaos----chaos like I have seen only in Third World countries.

I bought the Samsung Z Fold 3 to use as my business phone. I have used the Note series for years (i owned every 1) and have been very happy. This experience has been a nightmare. First the front screen stopped working after having the phone just 2 months. So I had to go through hoops to get repaired. Then at just 6 months with the phone, half of the inside screen stopped working and there was a black line on the crease in the middle. That line grew thicker each time I opened the phone. There was NO physical or water damage to the phone and I have had protective shields on it since day 1. Samsung ended uo repairing the inside screen due to the fact that it was and still is under warranty, but not easily. After 4 lengthy calls to At&t Assurion and Samsung over a week's time. I had to drive 2 and a half hours one way to the nearest Samsung Store, wait and hour just to get checked in and was quoted $579.00 for the repair! I argued that the phone was under warranty AND I have had insurance since day one. The Representative inspected the phone and clearly saw no physical damage, while explaining to me that I should have done more research on the phone before buying it. Also stating that this phone would not have been his choice. He found a surface scratch the size and width of a small eyelash abd said that the repair would not be covered under warranty because that could have been the cause. ARE YOU SERIOUS?!?! I had to leave the phone for 2 days. Then drive back put there another 5 hour trip. Ultimately they repaired it but the process was excruciating and extremely inconvenient!!!!!

I had a faulty washing machine. It took them a week to come out and look, 2 weeks to make a decision regarding a refund. Finally I was offered a refund on the 29th of March. I had questions (a lot of machines are out of stock currently and a store credit with the same store pointless when there wasn’t stock. I wanted to know if I could use the credit at another store) but they were not responding to my emails and when I called I was told they'd get back to me and they never did. Fast forward 2 weeks, I agreed to a refund and not a voucher because my answers weren't being answered. I sent through everything they needed from my end and asked them to acknowledge receipt of my email so that everything was ok. Once again countless emails and call back messages, I managed to get through to them only to be told that they were waiting for me to send through the logo of my bank. By this time I was extremely frustrated because had I not called I'd have no idea that the whole process was on hold because I wasn't notified about a 'logo'. It would've been nice for them to have replied back to my email and we wouldn't have wasted another week. Once everything was sent through I was told the procedure was 7-10 business days for collection of washing machine and then 7-10 business days for the refund to be released - Turn around of 21 to 30 business days in total. It has been 21 days since and the logistics company is yet to collect the washing machine. I have sent many more email and made many more calls to see why things were delayed. By now, the machine should have been collected and a refund should've been on the way. The case managers keep changing their stories, the logistics company isn't getting in contact with me to organise collection. I'm at my wits end. I have asked to speak to someone higher up to put forward a complaint but they keep telling me there is no one higher. Every attempt gets me back to their call centre in the Philippines. Honestly, every electronic item I own is Samsung but this experience has turned me off completely the brand. There is no customer service, the process is ridiculous and I'm running around doing their job but they're getting paid for it! I don't think I'll buy Samsung again unless it's a phone or tablet. I can't believe it's taking this long to have a machine collected and refund to be processed.

I have several Samsung Products. 3 phones, washer and dryer, refrigerator. I have been a loyal customer for over 20 years. I bought the first Note that ever came out and have done business with ever since. But the past few days have been a nightmare. My last Samsung purchase was the Samsung Flip z3 phone and on Sunday when I went to open it there was a large crease at the fold of the phone and resolution pushing up to the upper screen. I called Samsung as the phone is under warranty and this is what happened. First the warranty department sent me back to ATT so they could confirm that there was no water intrusion. When I got to ATT after a 1.5 hour wait I was told that they do not do that and that Samsung should have never sent me to them. I go back home and call Samsung again and they tell me that they are sorry but that I should have been told to go to a UBreakit store front with a ticket number and they would confirm the "no water intrusion" . After another hour wait at their store they confirmed that their was no water intrusion and that this is a common problem with that type of folding phone from Samsung. I go back home now and call Samsung AGAIN and this time I am on the phone for 1 hour and 13 minutes at which point I just hung up because I wouldn't have been able to speak to anyone over the crying that I was experiencing. So once I composed myself I called Samsung complaint department and I get some guy that could barely hear me because his dog was barking in the back ground. I am so upset and appalled at the manner I have been treated by Samsung. It has been disheartening and un-professional. Hopefully this post reaches someone at Samsung that can help me.