Santander

Tried phoning three times to report missing credit card. Holding on indefinitely, listening to the same mind dumbing messages. First two occasions got fed up of holding and hung up. Third time held for 20 minutes and then got cut off.
Tried mobile app. When I tried to report missing card - several attempts - kept getting error messages. Impossible to talk to anyone. Going to High Street branch this afternoon but not overly confident of any success. Meantime money xan fraudulently be deducted from account. Wish there was an option for minus 5 stars.

If I could give santander bank a -5 star then i would.
this bank will block your account and hold your money without telling you. and for weeks it will do this.
if you have money with this bank i suggest you remove it and bank with another (not Barclays). banks have this dacronion law under Proceeding of crime that allows them to do so. (money laundering), and they will just block you access leaving you to fend for yourself.
no other bank behaves like these idiots.
after my experience, and their unorthodox behaviour the more i now even more support de -centralised curency . for far to long these banks have made billions from our money. yet are able to dictate to you and hold your money under some poxy law.
trust me stay away if you can. bank de-centralised.

Worst customer service . Avoid this bank for your mental wellbeing. Over an hour listening to same song repeatedly on hold! I'm leaving this bank after the day I had. Take your money to a place that value you enough to answer the phone!

Avoid -Avoid-Blocked my account for no reason, no explanation or notice was given. Customer service is awful-keep repeating the same old message whilst taking your money hostage for unknown days. Do not bank with them and AVOID!

I have just waited 30 minutes to report fraudulent activity on my account. I have got sick of waiting - awful customer service !

Appalling 45 minutes to get through called a what they say is a quiet time