Sears PartsDirect

I ordered the air filters for my Kenmore Elite Stove Top hood. The are aluminum and quite expensive. I gave them the part number right off the hood. No problem, Sears PartsDirect said and it was on it's way. Well it got here pretty quickly, but it was the wrong part. These were the right width but 3 inches too long. So, I called them and told them the problem and told them about the length being wrong. The guy said he understands and will ship the right filters. Another week and I get them. Same ones as the first ones except these were even damaged in shipping.
Getting quite frustrated, I called again. I ended up making 3 different calls. On the second one the guy gave me a part number that was one number off of the ones that had been mailed to me. Then he came back and said that he was wrong and that the ones shipped to me were the correct ones. I got off the phone before I got really angry.
I tried one more time and said that I wanted to speak with a supervisor. Waited on hold for almost an hour before this lady named Leah started telling the the same old story.
I told her to look up this other number. (I swear the next part I am not making up) She asked me what color my vent hood was. I told her it was black. She said that this number would not work because it only works with white hoods. After getting over being stunned by such a silly answer, I told her when I bought them I had a choice of white, black and stainless steel. The filters fit all of them. At that point I just hung up. These people have a script that they stick too no matter how silly it is. I won't just not buy anything from Sears again, I won't even go into a Sears store. I believe that they will soon follow Wards and disappear and you know what, no one will miss them..

Ordered a part for my dryer on 6-15-18 have called numerous times and Sears PartsDirect sent out another part and still sent the WRONG part. Called multiple more times. Get someone over seas (would be ok if they could actually do their job and understand the English language). Called yet again today 7-17-18 after I was told the last 12 times I called this was being handled. Asked for a Supervisor. They refused and hung up on me. I was already on hold for 18 minutes to get to someone to begin with. After 35 minutes the lady literally hung up on me. I still do not have the CORRECT part I ordered. I have 2 parts to someone other unit. They do not understand that they keep sending me the WRONG part and keep telling me that I ordered the wrong part. UGH PLEASE SEARS - HIRE PEOPLE WHO SPEAK AND UNDERSTAND THE ENGLISH LANGUAGE. And WHY is there NO other department that a persons can talk to and why is the NO supervisors to talk to?

I called the Sears Parts Direct at 10:00pm on a Wednesday night, looking for a part my repair man couldn't find and said was discontinued. Within a minute or so, a chat window appeared on the website and a real individual began helping me locate the part. I was able to provide the model number, serial number and part number, which I'm sure helped expedite the process. Within 10 minutes, the part was located, purchased and it arrived at my home 4 days later, the time I was told it would take. I have nothing but great things to say about Sears Parts Direct, especially after seeing all the negative things that were written about it on this site. Perhaps Sears took the feedback to heart and have upped their game. I sure appreciated being able to find a part and do business at 10:00pm on a week night. I was pleasantly surprised.

I ordered a water pump for a dishwasher that the site claimed was in stock. I paid through paypal. About a week after the order was placed, I was notified that the part was now on backorder. I was able to get a used pump on ebay so I tried to cancel the order. There is no process on the site to cancel an order and ask for refund. Instead you either call or chat. You wait on the line for a very long time and are told that the systems are down and Sears PartsDirect need to elevate the request to get it done. Same thing happens when on chat. It has been 3 weeks and I m told every time that they can't even look up mu order information what I give them my order number. Here is a part of my latest t on 06/28/21, "we are really sorry. As our website is under major update, all our applications are down from past 2 weeks. As a result, we are unable to open member profile or order details and will be back online within 48 hrs. There is a outage in our main server. Due to that there is too much delay on downtime. The technician team is continuously working on it. Let me escalate the issue on highest priority and make sure you receive an update at the earliest. May I have your email address? Mark, I have escalated the request to our team. Our team will check the details offline and they will help you with the complete refund, you will receive the email regarding the same shortly.
This is not the 1960's. I have been told this 3 times now and have heard nothing in 3 weeks.

Ordered a part. Sears PartsDirect sent me the incorrect part twice (over a period of 3 weeks). After the 2nd time and 2nd call (about 20 to 30 minutes on hold each time) they realized that their website is incorrect. The part on their website for $60 is really $100. They are saying the part for $60 that theyve sent me incorrectly twice is an older version. The part listed for $60 on the website that they are now trying to charge me $100 for is the newest version and is exactly what I need. They wanted me to pay another $100 on top of the $60 I've already paid. They said they would refund the $60 to me when they receive the two incorrect parts back. I told them I felt like they were trying to hustle me and would like to speak to a manager. I was then informed that the manager is on another call and would return my call in 1 to 2 hrs. Who are these people? And how do they have a successful business having customer service like this! DO NOT BUY ANYTHING FROM THESE CROOKS!

I ordered an electronic controller for my dishwasher from their website. After a few days delay in shipping I began to become concerned so I searched the web for reviews about the company. I found a slew of scathing reviews about how these guys are crooks, don't order from them, problem after problem, ect. I went back to the website and found that my part had shipped and figured I had gotten lucky, yeah! I even had a tracking number for UPS. So day after day I tracked my package as it slowly made its way across our great nation. When it arrived I found the part Sears PartsDirect sent be looked like it had been struck by lightning. There was large black burn mark across the board and one of the components was blown off. It was in worse shape than the one I was replacing.

I immediately hit their chat line. I figured I was going to get the run around. The service representative promised I would receive a new order in two days. After a day their website stated by order was going to take 1-3 days to process and another 5 or so days to ship. Here we go again. Then I got home the next night and the part was there! It looked like a new part. I installed it and now I have my dishwasher back.

I inquired to Sears if this was a real affiliate and they confirmed that in fact it was. I can't imagine what sort of quality controls they have in place, if any. Or, how I was initially sent an obviously destroyed piece of electronics. But, in the end, after great consternation, I got what I needed.

Never again. On December 16,2020, I ordered two filters for my 8 gallon Craftsman wet/dry shop vac. Oh how I wish I had read the reviews before I ordered and paid with my credit card. The parts person took my order and my credit card number but never mentioned that the filters were out of stock and delivery would be delayed because of the manufacturer's "change in availability." whatever that means.
I didn't find out about the delay until the first of several e-mails explaining that the expected delivery would be January20,2021 This is January 21. Still nothing. The notices said I could track my order. HAH! Couldn't do that because that site was blank.
Finally called Sears Parts Direct customer service. Had to wait 20 minutes for a human with an accent so thick I couldn't understand what she was saying. I explained that her accent made understanding near impossible and all I wanted was a refund of my 66-dollars and change. Suddenly the phone went silent... she had hung up on me.
I'm trying again to contact this lousy company but only getting a robotic explanation that Sears PartsDirect are overwhelmed with calls and the wait time will be 20 minutes. I guess so. Must be lots of people complaining about the lousy service.
I will keep trying... But NEVER AGAIN will I attempt to purchase something from Sears Parts Direct. I would suggest anyone else do the same.
Marilyn
Order Status ChangeDear Marliyn,
Due to a change in the product availability, the item(s) for order E520362 is(are) temporarily delayed.
Please see below for your estimated ship date. You can track your order at any time online here.

We apologize for any inconvenience this may cause.
Your Sears PartsDirect Team

Order details

17816 Shop Vacuum Filter (Red Stripe)
Estimated Ship Date: 2021-01-20

Privacy Policy | License

Please add *******@orders.searshomeservices.io to your address book to ensure our emails reach your inbox.
©2020 Transform SR Brands LLC. 3333 Beverly Rd Hoffman Estates, IL 60179.
All Rights Reserved.

Transform SR Sears PartsDirect LLC is a Transformco business. Transformco shall not be held liable for any errors or omissions in pricing. Transformco reserves the right to make adjustments to pricing and product offerings for reasons including, but not limited to, changing market conditions or product discontinuation or unavailability. ‘Sears PartsDirect' is used with the permission of Transform SR Brands LLC.

We are following CDC guidelines regarding coronavirus, COVID-19 safety.

Dear Marliyn,
Due to a change in the product availability, the item(s) for order E520362 is(are) temporarily delayed.
Please see below for your estimated ship date. You can track your order at any time online here.

We apologize for any inconvenience this may cause.
Your Sears PartsDirect Team

Order details

17816 Shop Vacuum Filter (Red Stripe)
Estimated Ship Date: 2021-01-20

Privacy Policy | License

Please add *******@orders.searshomeservices.io to your address book to ensure our emails reach your inbox.
©2020 Transform SR Brands LLC. 3333 Beverly Rd Hoffman Estates, IL 60179.
All Rights Reserved.

Transform SR Sears PartsDirect LLC is a Transformco business. Transformco shall not be held liable for any errors or omissions in pricing. Transformco reserves the right to make adjustments to pricing and product offerings for reasons including, but not limited to, changing market conditions or product discontinuation or unavailability. ‘Sears PartsDirect' is used with the permission of Transform SR Brands LLC.

After ordering one item that was repeatedly placed on backorder, I cancelled the order and was promised a refund. Instead, Sears PartsDirect shipped a replacement item that I never ordered. I called again and was sent a return shipping label and promised my refund would be processed as soon the item was returned. I demanded immediate refund and was now promised that the refund would be processed as soon as the item shipped, and to call back after shipping to confirm. I shipped and called back, being told again that no refund would be processed until the item was received. Spoke to a supervisor who again promised that my refund would be processed immediately. I was told that a confirmation that the refund had been processed would be emailed to me. Later, I received an email informing me that MY ORDER HAD SHIPPED! Tracking shows it arriving tomorrow. We have had to cancel our credit card so these scumbags can't charge us for more items we didn't order. Avoid these scam artists at all cost.

We recently placed an order for a grill part and a knob for the same grill. We were thrilled to see that the product was available. After numerous chats online and a 45 minute attempt to the customer service phone line, we were assured that the product would be sent and there was just a hiccup in their service. We received the same made-up answer every time. During the 3 week period of no response we received the $2.99 grill knob and we were charged tax and $9.99 for shipping which was suppose to be the shipping charge for the larger item as well. We cannot use the grill with just the knob and Sears charged us the full shipping charge, and we did not get the part to repair the grill. We use to love going to Sears, but I cannot tell you how deeply disappointed we were in the terrible service that we received. What a shame!

I am a lifetime SEARS and CRAFTSMAN consumer of over 50 years. I recently ordered a part from SEARS PARTSDIRECT.COM for a CRAFTSMAN Chipper/Shredder. It was NOT the cheapest price on-line... but the part was "IN STOCK" and I needed it quickly... so I placed the order and I was IMMEDIATELY CHARGED the full cost.
After a week passed and no shipment confirmation, I contacted Customer Service. Sears PartsDirect informed me the part was on back order and they did not know availability at this time... However, the parts still showed "In Stock" on line. They told me they would get that corrected. I asked how we can find out about delivery... they said they would put in a request and it would take UP TO 3 business days to respond to me. After 4 Business days... and no response... I went on-line to cancel the order... but you cannot cancel the order on-line. So I contacted customer service and requested cancellation and refund. I am told they will submit the cancellation request and it may take up to 5 Business Days to get a response. They took my money in a millisecond but returning it may take up to 5 business days.
Are you kidding me?

At the end of June 2020, I ordered a part for our refrigerator, a common glass shelf. I did this over the internet and from the microscopic little pictures on the screen thought it was the correct item. In August, it arrived and was the wrong part. I called customer service and together, we ordered the proper part based on the model number of the refrigerator and other information that the representative wanted.

Near the end of August, I was told the part was backordered and would not be in until November. The house is a vacation house and we were due to leave in September. We arranged with our caretaker to look out for it.

In November, I was told that the part would not be in until December, and in December, was told it would be in around January 4th. On January 18th, it apparently was delivered to the house in Maine and left on the porch. This being a vacation house, nobody was around and the caretaker happened to go over the next day and found it.

He tried to install it and found that it was simply a piece of glass, where a whole shelf had been ordered. None of the plastic side or the metal front were on this piece of glass. Again I called searspartsdirect and after about 45 minutes and two phone calls, listening to a male voice explaining every 30 seconds that Sears PartsDirect were very busy, I finally was able to get a return ticket mailed to my caretaker and will then hopefully get a refund in the next month or so.

Sears Parts Direct needs to get a little better organized. Waiting this long, getting the wrong part twice, and having to go through this long-distance with my caretaker is unacceptable. More unacceptable are the long hold times and obnoxious music that all companies think I want to hear. It should not take an hour to quote an order number and get a refund.

The refrigerator will get a wooden shelf and we will NEVER get near that brand again.

The Sears PartsDirect web site inadequate, their billing, shipping, logistics do not work together as you would expect.

I ordered a part from my dishwasher, because I wanted it fixed.

I ordered a part from Sears PartsDirect on Feb 3, because Sears PartsDirect has the part in stock and the estimated delivery date was within a week. On the same day, I received an email from Sears PartsDirect stating the estimated delivery date was February 11. On Feb 8, I received an email stating there was a temporarily delayed is shipping the part. When I checked on the new estimated delivery date, it was over a month out.
I called to cancel my order, and I was told to expect a refund within 2-3 business days

On Feb 22, I was told that Sears PartsDirect was unable to cancel the order. That I would have to return the part. How do you return a part that had not been ship? As of today, my order is in "Pending" statue, and every time I have looked the Sears PartsDirect website shows the part as "in stock".

The same day I initially canceled my ordered with Sears PartsDirect, I ordered the same part from AppliancePartsPros.com. I payed more for the part, but I got the part in a few days.

Thank you for choosing Sears Parts Direct.
I will be your Parts Advisor, what parts may I order for you today?
6:53 pm.
Nora,
Hi, Carl.
You, HI., how do I utilize my SYW points to make a purchse here?.
Nora,
Let me inform that.
We do not have the option to redeem the points online. However, we can redeem the points and place the order for you.
Let me help the order for you
6:59 pm.
You, I see. I received a wrong part and no one could find the part bu t
Just refunded the money for the part but NOT the shipping. I found the correct part (AC-8000-30) for the HAIER AC unit. My phone for reference is *******894., What can you doo for us?.
Nora,
One moment please.
Let me check that for yo.
You*.
You, Also, this part is only $19.05 but yours is $27.14 (https://www.encompassparts.com/model/HAIHPN12XCM/2015_AND_LATER/_/Haier/HPN12XC...⇄ /> Nora,
Just to confirm would you like me to place the order for Part #: AC-8000-30?
7:05 pm.
You, How much?.
Nora,
Price is $27.14.
As your valued member, lets order the part for $23.07.
You, So you wont price match and gie me free shipping due to the fact your firm messed up and could not find the part, refunded but neglected to refund the shipping on the wrng part?.
Nora,
I really understand your concern.
You, Lets talk to a supervisor please.
Nora,
Let me go ahead and process the refund on shipping on previous order.
Unfortunately Sears does not price match with any other sites however I have an alternate for the same.
We have something similar called as loyalty program, so let me quickly go ahead and see if I can offer you a better price on the same part and there is an extra benefit for our members today and you will not be charged anything extra nor you need to sign up anything.
You, k
7:13 pm.
Nora,
Lets order the with free shipping and the part price will be$27.14
7:23 pm.
You,?.
Nora,
Lets order the with free shipping and the part price will be$27.14.?*.
Are we good to move ahead?.
You, a MOMENT AGO YOU SAID "As your valued member, lets order the part for $23.07".
Nora,
Yes, we can do that.
You, I'll go with $20.00 including shipping (
And not bill Sears for the 1.5 hours research to find the correct part).
Nora,
One moment please. Let me check with my supervisor.
Lets order the part for $20.00 excluding shipping.
This is the best we can do on the order
7:29 pm.
You, a moment ago you said free shipping. What games do you have to play here. How much do you want to extract for shipping? $1.00?.
Nora,
As informed above we can honor free shipping or discount per order.
We are unable to offer both free shipping and discount on same order.
You, sooooo. How much for ship?.
Nora,
The shipping $7.99. We ship parts via UPS and it is a hassle free process
7:34 pm.
I have also checked this with my supervisor on this.
This is the best we can honor on this part.
You, Soooooooooooooooooooo, my choices are 1) $27.14 OR 2) $31.06 ---- ---- is this correct?.
Nora,
We can place the order for $27.99 including shipping.
We really want to help you on this order.
You, NOW a third price in the mix.
Nora,
$27.99 is nothing but the part price as $20.00+shipping $7.99
7:39 pm.
You, This will really make a GOOD BLOG for SEARS., SEARS BLOOPERS!
Your chat transcript will be sent to *******@gmail.com at the end of your chat.
Nora,
I would be happy to assist you with your search or question. Would you like to continue chatting with me?
7:44 pm.
You, No, I have a lead on it for $19.05 new including shipping.
Nora,
We are really sorry, we are unable to honor this price.

One star is too much. Ordered a dishwasher part on 9/14/15 was never told it was on back order. Finally after not receiving it, on 9/25/15 found out it was on back order until 10/12/15. I called on 9/25/15 after spending 15 minutes on their website trying to cancel the order. Was told it was cancelled and I would receive a credit on my credit card. On 9/30/15 received an email stating the item was now available to ship. I immediately called on 9/30/15 and said that I had cancelled the item. Sears PartsDirect said no problem, we will generate a shipping label for you to return the product and you will receive a full refund. I returned the product and guess what? Not only did I not receive a full refund but I was charged postage on the return. Never did the customer service rep or the email with the return shipping label say that there would be a charge for returning a product that I cancelled twice.

Never use Sears Parts, very poor customer service, parts on delay/back order, never notify customers, etc.

There are plenty of other appliance parts places out there to receive the parts from and much cheaper. Do your research first (I learned the hard way).

I ordered a Lawn Mower Blade and paid for expedited shipping so I could cut my yard over the upcoming weekend. I received an E-mail letting me know the product has been backordered and Sears PartsDirect would let me know when it would be delivered. Now the weekend is over. Still No Blade.

Called the Customer Service phone number listed on the E-mail they sent me, only to get a web of prompts and then disconnected. Not once, not twice, but three times. They do suggest you refer to their return policy, which states orders can be cancelled within one hour of being placed.

Of course, I placed the order and began waiting for a blade not an e-mail saying it was back ordered. If I return it, (after it arrives in the unknown future) I will then have to pay additional shipping to send it back.

Since I have not received it, and have been charged for the item I have not received, and cannot contact them for resolution, I am forced to spend MORE money elsewhere.

Good luck to those who take the chance on purchasing from this company!

I ordered a part and was told delivery would be on a Tuesday to the store in Town East Mall in Mesquite, Tx. When I checked on Tuesday was then told it wouldn't deliver till Friday. At which point I advised would be ordering the part elsewhere as I needed the part right away and could not wait. My research showed that I could not get it sooner than the option of ordering it again from sears parts direct and picking it up at another of their locations, which I did and had the part in hand on Wednesday. When I received the call that the part was at the Town East Mall store I advised to just cancel the order and refund my money. I was told I would have to call the 800 number. To make a long story short after over 1.5 hours spent on "chat" and phone calls I am told that the only way to get a refund is to drive the 20 minutes to the store, pick the part up and then ship it back to them and I will be charged for the shipping. Sears PartsDirect have no process to return it internally. The cost of the part is minimal but I will do my best to make sure that I give out this information on their unfriendly customer service policies to as many people as I possibly can and will call Sears corporate headquarters to see if they have anyone who possibly cares about their customers.

I order 2 items on line on 6/7/2020. I received 1 item out of the 2. Never received any email notification of the 2nd item I was waiting on, in which was much important of the 2. I called their call center. Wasn't much help. The rep could not answer any of my questions. Then I get a generic email stating Sears PartsDirect looking into it with the manufacturer and I would get a email update within 48hrs. I still have not received anything from them. I have been very proactive on my end calling and sending emails and no clarity.
If you find any item elsewhere for a few bucks more I highly recommend going that route! Save your self some headaches and time and order elsewhere.
Today's date is 6/23/2020 and I haven't received my 2nd item with no updates but someone will send you a shipping tracking once order it shipped.
STAY AWAY ORDER ELSEWHERE!

I placed order on Sept 1,2020. Their website indicated it was on back order, but typically ships within two weeks. I began receiving notifications that it was still back ordered. After waiting one month, I called customer service and the representative informed me that their records showed I had received the part but it was damaged and Sears PartsDirect were waiting for me to return it for exchange. I hadn't received anything, and the representative was able to see that the order number and customer information related to this issue wasn't even close to mine. They informed me that unfortunately because of this "unfortunate processing error" my order was essentially taken out of the queue, and I would've received my part if this hadn't happened. They apologized and said they put me back in line. I asked if I was going to be given expedited processing or anything and they politely said they would do what they could. I called back two weeks ago and was again told the part is on back order. After I didn't accept the usual apology and "we'll send an email with the status" answer, the representative said they would contact the vendor and see when I should expect the part. I waited on hold and then was told by the first of November. I called this morning and was once again, given an apology, and then shockingly, given 3 options. 1 being cancel my order today. 2, continue to wait. 3, Cancel but leave order open and I would be billed if the part ever does become available. I am completely shocked at how poorly this has been handled and how little interest, ownership, or urgency to resolve this by anyone I have spoken to. Two months waiting for a part I could've gotten from several other suppliers, if I was aware that it wasn't going to come, and the expectations were incorrect; besides the fact I apparently missed my opportunity to get the part because of their processing error. If this is considered acceptable customer service by their company I have made my last purchase and am going to communicate my experience as a warning to as many people I can to avoid this same experience!

INDEED... This is absolutely the worse company to order appliance parts from. I ordered 3 gaskets for my Maytag refrigerator on Sept 28th, and paid for expedited shipment to reach Monday Oct 1st. When Monday came, I did not see the package, so I checked status online and it said that it was on back order. NOT GOOD...

The problem with this is why someone didn't call to say the order is back-order especially being that it was an expedited shipment? So, I called back to cancel and ordered it from a different website which got me the part in a timely manner as promised. Now I got an email that one of the part has been shipped! Like WHAT?

I called back again the next day for Sears to tell me that I have to wait until Sears PartsDirect (vendor) received the parts back in order for Sears to refund my money. Like WHAT AGAIN? Nonsense.

My issue is, I don't have anything to do with the vendor, so why have your customer wait this long for a refund that you Sears need to process right away, and you Sears can deal with the vendor.

Sears was so quick to debit my credit card for payment, but is dragging this process out just to credit back my card. I don't understand and I am very FRUSTRATED with this whole situation. I see why the company is struggling and having problems. I wouldn't be surprised if the company closes down...

The site is easy to navigate and it's so simple to use with all the parts diagrams and current information about why some parts aren't available or substitute parts. Sears PartsDirect did a fantastic job with all the technical aspects.

Delivery is sketchy and expensive, but unless you have a local appliance parts store, you're stuck with it. The smaller the part (screws, clips, plastic pieces), the more expensive. Kind of crazy. The larger replacement parts that are cosmetic (grates, panels, etc.) are reasonably priced.

The most unfortunate aspect is Customer No Service. They are mostly pleasant, but if you didn't get a part or it came damaged, it can take up to 2-months of constant calls to Customer No Service to get it all sorted out. My biggest recommendation is that if Customer No-Service has to reorder the part, demand that they send you an email confirming the re-order with the shipping address. It will save you weeks of waiting. I was told twice that my re-order was placed only to call a week later and find out the order was never processed.

I've ordered cosmetic replacement parts and mechanical parts. One cosmetic part arrived broken (thus the re-order nightmare). All other parts looked great, fit perfect, and worked (mechanically) flawlessly.

Sears was always a reliable place to shop for appliance parts for my parents, so I didn't hesitate purchasing a part from their online store. However, my recent experience was a disappointment and I will not be placing any more orders from them. Sears has essentially become the middle man of the parts/distribution. No more reliable Sears.

My story: On the day of my purchase, the item was in stock (per the website) and the full amount was charged to my credit card and email stated 8-9 days for shipment arrival. Two days after ordering, I received a notice that the item was now on back order - shipping tbd. I called and asked the Sears associate to cancel my order. Sears PartsDirect told me I would get a full refund in next 3-5 days. After the 6th day, I received another email that the item was again on back order. I called again to find out they didn't issue the refund and they said they were waiting on the merchant to respond. I requested Sears to cancel the order again. This time, I stayed on the phone until I received confirmation. A separate email confirming the cancel and refund was received later that day with a reduction of my refund by a restocking fee (I never received the part).

Many issues: 1) Sears website said in stock at the time of purchase; 2) charged my credit card prior to shipment or acknowledgment of back order; 3) associate lied on phone on 1st call by stating I would receive confirmation and a full refund of order within 3-5 days (never received either) and 4) during 2nd call back, there was no mention of not receiving a full refund for the part. I'm not going to chase down $12, but this experience with Sears has lost them a customer.

We ordered a Samsung door bin in January. It's now April and the item has been on back order over 4 times. Every time we call, we are promised 10% off the already billed item, and we still haven't even recieved that. And before I forget, we were told the item would be back in stock by now. We called today- First, Diana had us on hold for 15 minutes saying it would take 2 hours to talk to a supervisor. I hung up and called back. The next associate, Michelle, had an attitude right off the bat. I explained the situation we just went through and asked, once again for a supervisor. She started yelling over what I was saying, claiming that there was a message sent out explaining the backorder (which, of course, we never recieved in going on 4 months). After maybe 3 minutes of yelling, we were commected to supervisor Jacquline. She told us that we should ordee through someone else, then proceeded to give even more attitude than Michelle did. Gof forbid ANYONE in retail treatesda customer the way these three did, they'd be written up or fired. If you want a job that you can be rude to people go work Ed Devic's. We have been charged to our Sears card (don't forget that 24.95% APR) for a product we never recieved and then we get horrible customer service, not only from an associate, but from the supervisor.

Honestly, my experience with this company has been by far the WORST experience EVER dealing with any company. I called the phone rep and gave them the part # I was looking for. Sears PartsDirect didn't have the exact part number but assumed a different part was the same as the one I had asked and they sent me the wrong part.

So to be clear, I PAID for something I thought I had asked for, and they sent me something totally DIFFERENT than what I had asked AND paid for. After receiving the wrong part, I had a repair guy come and install it for $100 just to have him come back a few days later and tell me the part they sent was wrong.

So fast forward to the worst part, I called back Searspartsdirect.com and had to speak to 3 different representatives, all of them tried to tell me it was MY fault and that their database system said it was the same part. They not only tried to accuse me of being wrong, but tried to tell me the part that they sent me was fine. This is by far the worst experience I've ever had dealing with customer service and they don't even deserve a 1 star rating. The rep I spoke with was Genie and her is ID: 210402. Don't ever deal with this company, after reading the other reviews, Sears PartsDirect is willing to send you the wrong part and charge you for something you didn't pay for, place an order for you then cancel it later without telling you, and straight up just stealing your money.

To top it off, after having my order placed, I checked the website to see the status of my order only to find they reduced the price of my part $20 since I placed my order a day ago, so I used their chat rep feature and a guy named Soloman said he would refund me the difference of the price and NEVER EVEN FOLLOWED UP on the price adjustment. Total lie and scam on these guys at Sears PartsDirect. DON'T DEAL BUSINESS WITH THEM, and if you do, MAKE SURE IT'S THE EXACT PART and not some part they say will work even though it doesn't match up.

So many companies are outsourcing customer service jobs to save money. Around $200 per year is a living wage in one particular country, so you can imagine the exorbitant amounts of money companies save with this practice. This being said, Sears PartsDirect are going to run their companies into the ground. It is impossible to understand representatives. (It has to be extremely frustrating to them as well and I do feel bad for them and place the blame on the company)

I placed an order for an in stock item that had a delivery date of tomorrow. Since I had not received a shipping notice, I called Sears Parts Direct and was told that my scheduled delivery date was tomorrow. I said great, has the item shipped? No, it has not. Once I explained to them that if it had not shipped, I would likely not be getting it in time, they actually checked into it and found that the item (listed as in stock when placing the order and still currently in stock on the site) is on backorder. They said someone would let me know in 3 days how long the backorder is for. I need this part NOW, so I told them that they need to cancel the order and refund my money so I can order elsewhere. They cannot cancel it themselves and cancellation will take 3 business days and then an ADDITIONAL 5 business days to actually receive the refund. Sears used to be a trusted name. I wish I had come to this site first and read the other scathing reviews. It is a shame that the company is now so terrible.

Sears PartsDirect advertise everything as being in stock, which it never is. They are actually a drop shipper. They have no inventory of their own. If you order something it will be backordered for possibly many months. It may or may not ever be delivered. Either way, you're unlikely to get a refund.

The scam their running is design to take your money regardless. The policies, which are hidden in the site, provide for no cancelations. So once you order a part you think is in stock, a day or so later you will receive an email stating it is backorder until whenever. After several of these emails, continually pushing back the shipping date, you may actually receive your order. But if you purchased expedited shipping to receive it in a few days as promised when you place the order, you're out of luck.

I have filed complaints with the BBB and FTC, which have been forwarded to Sears Holding, which owns Sears PartsDirect.

Customer service is all but non-existent. The site exists only to take advantage of people.

L have a craftsman 42" riding mower. Called for new blades. L was a bit put out because the woman was quick. L gave her the model and serial number. L was angry when l received the wrong blades after giving her specific info. L called and got another girl who not only could'nt help me saying the system was down she promptly hung up on me. The next call to a nice young guy name was Tyler. He saw what the correct blade should be. However, he didn't know whether Sears PartsDirect carried the blades or they would have to be made. This was getting from bad to worse. He said he would have to contact the manufacturer. I asked if he couldn't call. He said only by email. REALLY? L would have to wait for 24 at the most 48 hours and then l would get an email. If you think l was totally unconvinced your right. He told me they can't call. Only email. L knew when l hung up l wouldn't hear back. L never heard back. A week later l called and got a woman and she didn't even remembered information that l had given her previously in the conversation. A mistake, a lazy employee can be understood. The comedy errors and how l have been treated is absurd and needs to be known by all. I have a mower up in the air on a lift for almost 2 weeks. An acre of ground with grass up around my waist. Sears parts direct has my money and l have nothing but frustration. L feel as though l have been ripped off. Where do l go from here. Caveat Emptor! Buyer beware.

Ordered an a/c part in mid July. Got an email days later saying it was backordered. Part finally came Aug 9th but too damaged to use. Called for a refund but was told a new one would be sent and wasn't on backorder, so I agreed to wait but it was on backorder again and it took days to tell me that. I called to cancel and get refund. Sears PartsDirect said they would refund it. Days later no refund still but another even more damaged unusable part showed up instead. They put one small piece of foam on one end in the box leaving most of the fragile stuff exposed. That one small piece of foam is the only padding in the whole box. Had to call again for the 4th time to ask for a refund again, and had to go buy tape, repair the box and get it to UPS to send it back again to get a refund. They had me send damage pictures in and said refund would be 3-5 more days. 2 weeks later and still no refund. I call again and now I'm being told that someone will call me in 2-3 days, while we sit in over 100 degree east Texas heat and over 90 in the house where we can hardly get sleep for 7 weeks, waiting for the $585 refund so we can buy one locally. I am disabled and cannot afford to buy another one until they give my money back so we are stuck in a sweltering hot house.
Do not buy from Sears!

Searspartsdirect.com is a huge waste of time. It is a wonder Sears PartsDirect stay in business. I ordered a mower deck assembly with all the associated parts with the help of chat agent. The agent shared a picture of the part with me and assured me that all of the associated spindles, pulleys, bolts, springs, etc were included. I checked this with the agent several times. The agent ordered the part for me and I paid for it. Several hours later, I received a confirmation email showing only the deck housing and not all the associated parts. I contacted searspartsdirect.com again to confirm what was being sent. After struggling to understand the problem, they said only the deck housing had been ordered, despite my previous recorded chat, and that the part I had been told I had ordered not only couldn't be shipped but was not available. They asked me to call a customer service number in the future to check on whether it was available. I cancelled the order, it not being what I needed or had been discussed, but searspartsdirect.com had nothing to do or say but "sorry" (read: we mess up all the time and that's just how we roll). That being said, i still will likely waste even more time and frustration having to return the item to receive a refund. It is hard to imagine how they stay in business. Don't waste your time, go somewhere that actually can do good business and achieve customer satisfaction.

Sears Repair person came to diagnose problem with range in early Nov, we agreed to purchasing two parts and for repairs totalling about $675. Sears PartsDirect then ask that you pay in full or about 60%, I opted for 60%. So glad I did. One part came, but the other was backordered, our scheduled repair date came and went, I called about twice a week to follow up on the backordered part. Nothing. So I look on Sears Parts Direct for this part and it is listed, I paid extra for fast shipping and finally received it. Then I went through three different rescheduled repairs that were cancelled without notice because their system said there was a backordered item, even though I rescheduled with a Sears person and told them that I had ordered the part myself. Finally the last person I spoke to said that I had to fill something out saying that I had purchased the backordered part myself. NOBODY had told me this bf. They wouldn't let me reschedule until I had the part. Also, no evidence in the system stating that I had ordered it myself. Super frustrating. I asked to speak with a supervisor and they said I would get a call back within two hours, didn't. I was so past any faith in anything they said to me that I cancelled my repair flat out and asked for a refund, of course minus the diagnostic fee and the one part that was delivered. It is now mid December. I will never do business with them again.

Here is my experience, judge for yourself if you should buy from them. I needed an infinite switch for our electric range. The site said the part was in stock and I would get in 4 or 5 days- this turns out to be a lie and problem 1. Sears PartsDirect charged me right away before it shipped- problem 2. The day came I was to get the switch but instead I got an email from SPD saying the part was on back order and it could take up to a month to get. That was the 3rd problem. We could not wait that long so I canceled the order on chat. I also called and canceled the order the next day just to make sure. Two days later I get an email that the order still shipped even though I wanted it canceled. That's problems 4 and 5. I then had to request a return label and as soon as it got the package and put the label on it and gave it to my wife to take to her work and to include with their UPS packages. Well low and behold somehow the package is lost before UPS picked it up. I guess that problem lies with me. SPD won't give me a full refund until they get the part back. They assume no responsibility for shipping something that I canceled and place the blame all on me. Why should I even pay for shipping when I canceled the order! They can charge me for their cost of the part which is probably only $20+, but I should get the rest back! I found the switch on another site for over $20 less- problem 6!