SearsHomeServices

1 star cause it won't let me submit with 0.
I am about as unhappy as any person can get with their "service" and customer care
I have been schedule with Sears Service since April 23rd for them to come on May 12th. I got a confirmation from them and reminders for almost a week before the 12th that SearsHomeServices were coming between 1pm and 5pm. On the 12th I received the same reminder, after that I received another reminder that they would be here between 12:38 and 2:08. The technician tried calling me just after 12pm, I was not able to answer but called back almost immediately and left a message. After 2:30 I called and left the technician another message. I checked the link in the reminders my estimated time has now moved to 3:31. After 3:30 I check the link and the time says 5:21 (how is that between 1 and 5? Especially with no communication). Now it's after 5, the link has removed all mention of arrival time and still says they are coming between 1 and 5pm, no one has contacted me. So, I call their customer service. They transferred me to someone else. They transfer me back to customer service. The response that the technician is dispatched, "oh, it's after 5:21"," I'll send a message to dispatch and they'll call you" supposedly either that night, in an hour or the next morning. NOTHING. I call back. Customer Service (if you can call them that and if you can get thru their menu to a person) gives me no information, she can't because it was scheduled thru my home warranty, not sears home warranty. I do end up getting out of her that I am reschedule for 2.5 weeks later... when I'm out of town, again with no communications. Finally I just asked for her to answer for her for her company... why didn't the guy show up? Why didn't anyone call me? Why didn't someone let me know I was rescheduled? (She tried to get me off the phone before telling me that). She could/would not give me any answers, told me to call my home warranty company (who has nothing to do with Sears service and managing their appointments). She would not put a supervisor on the phone..."I'm in India so I can't...","…. Can't because of COVID" BS!
How is that customer service?
Why would anyone choose Sears Service when they don't show up and don't communicate or help you after the fact?
Unfortunately I am stuck with them because of the type of service I need.
I'll let you know how things go on the 28th…. When they show up and I'm not here because they won't even change that appointment.

Have a 2 year old Kenmore Elite refrigerator. Cooling and freezer went out and called for repair which arrived the next day on April 1. Replaced the compressor and other stuff. Workman said it was likely to go out again in 2-3 days because of interchangeable parts are not truly interchangeable. Cooling and freezer went out again 10 days later. Called for repair and received appointment for one week from call. Complained to a supervisor who said I might be able to call the warranty center at 7 am and schedule an emergency repair for today being Saturday. Turns out Sears does not work on weekends blaming emergency rules. Supervisor did not have important info or else he was trying to get rid of me. My complaints were not on the script that SearsHomeServices read. Also this warranty department does not have my email address which is funny because they emailed me a receipt after the April 1 repair visit. Seems like Sears left hand does not know what its right hand is doing. Very disappointed in this Kenmore Elite because it was rated better than Samsung but it turns out to be made by LG which is equally as crappy. Received advice that it is best to buy the cheapest no-frills fridge and wait until it craps out and buy another cheap no-frills replacement which will probably save money over time. Have to deal with ice in ice chests now for the next week until I get my maybe repair done again. One more repair and I can make legal noise as this product could be considered to be a "lemon" in California

We have a stand alone Ice Machine that has been out of service for over 3 months. This was due to sears inability to provide proper service to us.
In the following manners:
1) initial visit, no parts available. 10 days to arrive!
2) second visit, wrong parts ordered. Rescheduled appt and another 10 days for parts.
3) Appointment that was scheduled disappeared from their system 3 weeks for ne appointment.
4) Still wrong parts ordered another 2 to three weeks for parts and new appointment.
5) Technician arrived and found the machine had been disassembled by previous tech and refused to reassemble it saying "it would take him 6 to 8 hours to figure out how to but it back together". Rescheduled a new appointment for a week away. Got a call today (Sat 7/8/2018) saying a technician was on his way( 4 days early) this turned out to be a technical glitch with their system as I discovered upon calling them! In addition the appointment we had for 7/12/2018 was no longer available and that SearsHomeServices would notify me by Phone / email when a new appointment was available. I asked to speak to a supervisor and got the same results absolutely no satisfaction! I then asked to speak to a manager and was told that there were no managers available that they only handled operation issues. WE used to buy all our major appliances from sears as well as extended service contracts. It will be a rainy day in "HELL" before I buy there again!

This has been an absolute nightmare. Our 5 year old refrigerator broke on January 18. I scheduled the only appointment I could get on 1/25. SearsHomeServices came and diagnosed the compressor and mother board were bad. Total repair cost $900. Parts ordered, appointment set.

3 Cancelled appointments until they finally come and put the compressor in on 2/8. Leaves all old parts because they don't dispose of them now. Now is my responsibility to get rid of a compressor!

On 2/10 we start getting an error message ER RF.

Set up another appointment. On 2/11 tech comes back tells me the wrong mother board is in there, takes it out and replaces it with the old one. Said they will issue a refund for the board via check, still have yet to see that.

Fridge never works, still getting error message. Tech comes on 2/18 to tell me now we need a new fan system and it is not from the original problem, so now we have to pay another diagnosis fee and the for the parts, $500. The fan comes, they come and install it on 2/26. The fridge works for 3 hours.

Set up another service call, comes on 3/2 and now tells me they cannot repair it. He said to call and get a refund of the $1300 that we paid.

I call, get the run around and then they offer to give me $700. I ask why not all of it, no explanation given, this is what we are offering I am told. The person I was speaking too had a very bad connection and I had trouble understanding her. I asked to speak to someone else, then they hang up on me. So I call back, get someone else who is another totally rude person, I ask why I cannot get a full refund. He gets angry at me, tells me I have to wait 7-10 days etc. I have no clue If I am getting any money back or not.

I am very disappointed in Sears and the whole way this has been handled. I should not be paying for a fridge that is not working. I honestly hope someone contacts me about this, because we would like our money back.

Sears used to care about the customers. We shopped there a ton and still have tools and other things that are over 40 years old.

Sears Home Services has an organized effort from the technician to their "solutions" department to defraud all consumers.
On June 1,2019 I had Service Order to perform a repair on my Kenmore Ice Maker.
I printed a coupon off their website on the internet that offered 20% off an in-home repair on a kitchen appliance (parts and labor) with an expiration date of 9/30/2019.
When the technician arrived, he put a "code" on the coupon to validate it and came back with an explanation that the coupon had expired the day before. I questioned that but decided to just take it up with Sears when the work was complete.
I had issues with an overcharge on the cost of the part and a $300 charge for labor for 1 hour of work; however, my main issue, and the one that I consider to be fraudulent is the fact that the technician refused to honor the 20% discount.
I took the matter up with the "solutions" department and was told that once the work is done, there is nothing SearsHomeServices can do. I said to them, what did you expect me to do, punch the technician and demand my discount. They held firm on refusal to honor the coupon.
I will pay for their outrageous service and part but would like to take the 20% off the $525.07 as is owed to me. I would think that Sears would just credit me the $105.14, but they said it is not possible. It has been turned over to my credit card company as fraud. I may not be successful, but the fraud representative has an appointment with them next week and I'm sure that will be lost business.

Purchased a double wall oven that didn't work immediately upon installation. Service technician came out and referred to it as 'a lemon'.

- Ordered parts and scheduled return trip for the repair.
- Parts were back ordered, appointment rescheduled
- Parts received, part was sent in a padded envelope and received broken
- Called support (expect to be on the phone for 60-90 minutes anytime you call their customer service) and SearsHomeServices advised they would send a replacement part and would send out shipping confirmation in 1-2 days.
- After waiting past 1-2 days called in (another 60-90 minutes), was transferred 6 or 7 times, sometimes back to the same people who transferred me back to the same people, etc. Found out part was never ordered, told part was being ordered and would hear shipping info in 1-2 days.
- Waited 1-2 days, no contact, called in another 60-90 minutes, 4-5 transfers, no one can find the prior part order, etc.) and the part was supposedly reordered yet again. Shipping info to be provided in 1-2 days.
- No word, called in, was provided tracking information. Part to arrive the next day, which was also the date of the service appointment, so since parts not received, needs rescheduled. Rescheduled a week out.
- Part received. Same part, 2 times. Both also broken. Now have three of the same parts on hand, all received broken.
- Service appointment day arrives, supposed to call when on their way (they give a 9-hour service window). Never calls, then am told they came and left.
- On with support THE MINUTE after the tech was here and supposedly left, and they can't send him back.
- After complaining, am told they can send him back.
- Wait an hour, call back in, am told he is not able to come out anymore, will have to reschedule for the next day.
- Next morning, call in, told window of arrival from 3:30-5:00pm
- Call in at 3:45, no one there yet, just confirming appointment - they have no record of the appointment. Will need to reschedule for the next day.
- Appointment rescheduled for tomorrow... I won't hold my breath. Am currently four weeks in to this process.

My opinion regarding SearsHomeServices is that SearsHomeServices are a scam - my experience in one word - FLEECED. If you want the same result, but wish to save yourself time, energy and major frustrations, just flush several hundred dollar bills down your toilet.
I have never been compelled to write a bad review for a company until now. Here is the journal of my experience (I know it is a lot to read, but it is worth the time to educate yourself)...
3-4-19 Tech came out (as planned and on-time) to diagnose and service our washing machine. He said that the sensor that detects if the barrel is spinning was not contacting it, so the machine would shut down the spin cycle and not properly drain. We paid $346.57 for the service call, part and labor. A lot, but less than a new machine and we did not have to spend the time to diagnose/fix it ourselves. The tech tried to hard sell a monthly appliance warranty plan but we declined. He kept saying how it would pay for itself if just one thing went wrong, but when you added up the charges for the plan, plus the charges involved in their coming out under the plan (not free) it did not make sense for us.
Well, when we proceeded to use the machine, the exact same problem was still there.
So we scheduled a follow up visit and took another day off work. The same tech came out on 3-29-19. This time he told our family members that it was going to cost $500+ dollars to replace a board. When our family member looked at the quote it also showed a charge for the same sensor as originally replaced during the 3-4-19 visit. When he was questioned why we would be charged for a 2nd replacement of the same sensor (if the board was now the issue) he back tracked and said - oh, I'll replace that for free. At this point we did not trust him and declined even the new board diagnosis/repair. After all, a new washer could be purchased for little more. He once again tried to hard sell an appliance protection plan. No thanks.
At this point we were not impressed and not trusting SearsHomeAppliance. We decided to see if the board really was the issue and bought the exact replacement part number and put it in. It did not solve the problem. Had we accepted the repair charges we would have been in $800+ and still had no working washer. Our distrust was warranted.
On 4-24-19 I called SearsHomeServices to complain and seek a refund since we paid over $300 to no benefit (the original diagnosis/service was wrong, the second diagnosis was improper). I spent a half hour on the phone with "Repair Solutions". It took them 15-20 minutes just to pull up my account even thought it came right up for me on the internet using my phone/email. The representative said they could not issue a refund, but was willing to offer an appliance plan. Wow. I asked to be directed to someone with the authority to provide refunds. I was directed to "Customer Care". Who then also spent time trying to get my account to pull up. (Delay tactics?) I explained the background again and how we felt the transaction was unfair/not an honest exchange. That rep said that a refund request was being made to the "Customer Solutions" group who had the authority to process the refund. He said (after I pushed for confirmation) that my contact information (I confirmed they had the correct details) and documented concern would be provided to "Customer Solutions" and that they would contact me by email within 3-5 business days. I never received an email.
I called 5-6-19 and talked with a rep from the "Customer Care" group. She said that she would send an email to the billing department and they would have to call me within 24-72 hours. I never received a call,
I called 5-10-19 and talked with "Customer Care" and they said they would not issue a refund. That they would need to send out a tech again. What a joke. Why would I want to schedule a third appointment (and take yet another day off work) with an outfit that could not properly diagnose the problem and was giving the run around on the phone. Perhaps to have the opportunity to be sold an appliance plan?
She then said that they would need a statement from the technician that he misdiagnosed the first visit. (They had that evidence in the second quotation that listed the board as the problem!) They continued to say that they would not issue a refund and that they were "sorry, for my experience".
So I will now go through my credit card company to dispute the charges (providing the credit card company with the documentation of the diagnosis of the first/second visits, the payment of the useless repair and a receipt showing we bought a new washer meantime).
All the power I have is to write a review of my experience and hope that SearsHomeAppliances loses much more than $346.57 in potential clients. I may never get my money back but at this point I am operating on principle. Shame on them.

Sears Home Services sent an unqualified repair man to fix a major appliance in my home and damaged it badly. I asked for someone experienced to come back to fix it, and SearsHomeServices sent back the same man that damaged it in the first place. You can't get anyone with any authority on the phone to help or get someone local to speak to. You will go from one call center to the next. The operators will all sympathize with you, and tell you they are connecting you to customer relations, or special technical help, or the parts dept. and so on. They will even say they are gong to stay on the line with you and make sure the problem gets resolved, but then they lie and hang up. I was transferred at least 4 times and 3 hours later. I was re-routed to the scheduling department. I was all over the US and Philippines in all their call centers and accomplished nothing but got very aggravated. Someone in their parts department told me they shut down a lot of their local offices. You can't get corporate offices. I really feel they need to own up to this and be honest with people and say we are shut down, we only have call centers that can do nothing but schedule appointments. No one will help you with a problem, and offer customers a refund. I don't think its fair they stay in business to lie, cheat and abuse customers. I wish I had read the reviews before I used them. I was a Sears customer for many years, and I remember when they actually stood by their products. I am going to cut up my Sears card today with much satisfaction!

I had a small plastic park break in the "On-the-door" water dispenser of my refrigerator. The repairman came and took it apart and showed me what broke. It took 15 minutes. He said he would order the part and have to come back when the part came in. Two weeks later the part arrived, I opened the package as instructed by the repairman and it was broken. I tried to call and let someone know the problem. I was sent from one number to the next, eventually I spoke with someone who informed me that the serviceman had to order the part. So the repairman came back and was here a total of 15 minutes, he reordered the part and set up another appointment.
The part has not come in on time and we will have to have another appt. Ugh!
I tried to work with the automated system to change the appt. I was cut off, then the system told me I wasn't in the computer, and cut me off again. Finally reached someone and SearsHomeServices could help. I wasted 40 minutes with the out of date system.
My next problem is that I am being charged $331.50 for LABOR for a job that is virtually labor-less. A few screws and a quick switch of a plastic part. It's excessive overkill.and taking advantage of consumers, especially those of us living on a fixed income.
I have had Sears Repair make repairs several times in my life but I am sorry to say that I will NEVER call Sears Home Repair Again. I just can't afford the inefficiency, aggravation, or the cost.

Updated: 9/24/19- still no working fridge, can't give me an appointment til end of next month. Such a horrid company to deal with. NEVER AGAIN.

UPDATE: 08/26/19- still waiting for the issue to be resolved. SearsHomeServices have ordered and replaced several parts
But nothing has fixed the issue. They refuse to just replace the entire unit. Ridiculous.

I am having an issue with a non working appliance, and sears home services has not been cooperating with this matter at all.
I have been cancelled/rescheduled three times SINCE JUNE and I am still waiting for my appliance to be serviced.

6/18/19- the first appointment that was scheduled - Technician called me and said his truck broke down. He said they won't be able to send any one else.

Rescheduled 6/27/19- second appointment- Technician came and said system is down, he cannot do anything. He looked at the fridge and realized what the issue is but he can't order the part or open up servicing because the service was down.

Rescheduled 7/3/19- TECHNICIAN WAS A NO SHOW. I was not told the appointment was cancelled because of some overbooking error from the dispatching team until I called after not receiving any type of tracking information.

NOW MY APPOINTMENT IS RESCHEDULED FOR ONLY JULY 19th. I have lost several hundreds dollars worth of food because of this bad fridge - who will reimburse me? I have been more than patient with this, but as a courtesy to how much Sears has given me the run around- I need an appointment for repair ASAP. This is unacceptable. How do you treat your customers like this? I am outraged and frustrated.
I need an answer regarding this disaster from a manager or higher up immediately.

If I could rate them less than 1 Star I would.
PSA: If anyone is ever looking for a home warranty company do not ever use Sears! SearsHomeServices are a complete rip off! I don't ask people to share my posts but please share this with as many people possible! No one deserves what they do to customers.

November 4th, 2018 I called their service department to come and fix my washing machine, they talked me into going with their warranty as it would same me money. So $200 down and $70 a month for a year it would protect all my appliances. Considering I have an older home and thought yeah I may need that. So they fix my washer, or so I thought. The day after Thanksgiving is started to leak everywhere! Water was everywhere! I called them to come back and it was another $100 service charge despite it had been less than 30 days which they guarantee 6 months after a service repair. This time they tell me they have to replace it. So a month and a half goes by and they finally replace my $1000 washer with a $200 washer! What... they said they were going to replace it with something comparable to what I had! Nope they sure didn't and they said I was stuck with it because that is what they delivered. They refused to budge.

Fast forward to Tuesday Oct 29th... I walk out to find my hot water heater had leaked all over the floor. I knew that it was going to have to be replaced by the looks of it... so I call Sears and place a work order. I call the company they direct me to and they say they will be out between 3-5. The repair guy shows around 7. He takes one look at it and says it has to be replaced. I pay him my $100 deductible, and he informs me it will be a couple of days because the warranty company requires him to order it a certain way and that they will not let him just pick one up and install it the next day. So a couple of days go by and nothing... it is now Saturday still no hot water and when I log into the site it says that the repair has been completed! Are you kidding me... I call the customer service and they say well there is an appointment on Monday to install the new one. I explained what am I to do until then with no hot water. He said take a cold shower. I asked him if he took and enjoyed cold showers and he of course said no. He said well would you like to just cancel the appointment on Monday... OMG are you serious right now... why the hell would I cancel it, I want to know how you are going to help me right now! Well ma'am there is nothing I can do to help you, but I can have a supervisor call you in 48 hrs! I am glad that my contract is up in 2 days because I will not be renewing it with them! There customer service completely sucks and they do not deliver the service they promise! Whatever you do stay away from this service at all costs!

We have been with sears home services for well over 15 years and since they've filed bankruptcy the quality has gone downhill. Our washer has been broken for well over 3 months and we have the warranty. The first repair technician said he would have to order 5 parts to repair the machine. We waited nearly 3 weeks for parts, once SearsHomeServices arrive we contacted customer service who informed us more parts will need to be shipped out. Again, another 2 weeks. The parts arrived and we have an appointment scheduled, the technician never showed, so we contacted customer service only for them to say we never called them THEM to confirm if we would be home... WAIT! COME AGAIN? If we made the initial appointment with you and set a date and time, why do we have to call and confirm an appointment? Isn't that supposed to be the other way around? Fast forward nearly a month later, the washer is still broken with a mountain of parts sitting on top of it! Today, 9/15/21, the tech comes out (lovely individual by the way) and lets us know that the amount of work needed for this repair requires two men and the job cannot be completed with him alone. He even went as far as reaching out to individuals on his end to rectify the situation. HOWEVER! THE WASHER IS STILL BROKEN AND AT THIS POINT A NEW MACHINE NEEDS TO BE PROVIDED IN ITS PLACE! This household has well over 7 individuals in a multi family home, nearly $150/week to wash clothes! THIS IS OBSURD, WHY ARE WE PAYING FOR THIS SERVICE IF REPAIRS AREN'T FULFILLED?... SEARS, TAKE ACCOUNTABILITY AND FIX THIS WASHER OR REPLACE IT! PS... THE NEXT APPOINTMENT WE CAN RECEIVE FOR A TWO MAN REPAIR IS OCTOBER 4TH... YES I DID SAY IT WAS 9/15... ANOTHER MONTH REALLYY!?

My family and I got a recommendation from one of the Sears employees in San Antonio, Texas to schedule a washing machine repair appointment with Sears at 1-800-4-My-Home.

On January 12,2019 we has our first encounter with a Sears's technician named Robert. Robert performed a diagnostic and informed us that we would need to have our water pump replaced and that he would order the part and return on the following Saturday 01/19/2019 to replace the pump.

We waited at home all day on Saturday 01/19/2019 for Robert and he never showed up nor did he call. My husband called and text Robert on his direct phone line and Robert did not respond. We then called Sears 1-800-4-My-Home to notify them of the situation. The Sears 1-800-4-My-Home representatives were very insensitive and dismissive. SearsHomeServices said the most they could do to help us was to reschedule for a different date.

The following appointment was made for 01/22/2019 with technician William C. When Mr. William C. Arrived to our home to replace the water pump he found that the previous technician Robert ordered the wrong part. William C. Informed us that he was going to have to reorder the correct part and we were going to have to wait to have our washing machine repaired. My husband called 1-800-4-My-Home to speak with a Supervisor to report the issue. After being transferred approximately 4 times and being left on hold for approximately 15 minutes without having his issue resolved. My husband informed the 1-800-4-My-Home Sales Representative that he wanted a refund for the amount that he was charged on the initial visit in excess of the diagnostic fee. The sales Rep never transferred my husband to a Supervisor and told my husband that she was not going to refund his money due to the replacement part already being ordered by Mr. William C. My husband continued to request a refund and the Sales Rep told him that Sears would return the money.

The replacement water pump that technician William C. Reordered arrived to our house on approximately 01/25/2019. After a week of not receiving a refund and not having our washing machine fixed on 01/29/2019 I placed a call to 1-800-4-My-Home to inquire.

The 1-800-4-My-Home sales representative informed me that an appointment was scheduled to have the washer repaired on 02/07/2019. I explained the service tech how inconvenient and stressful the process has been for washer repair with Sears and informed her that my husband initially requested a refund. However, since we had already received the replacement part I asked her to cancel the appointment on 02/07/2019 and schedule for a sooner date with William C. For continuity. The service tech informed me the she could schedule sooner that 02/07/2019 but no guarantee to schedule with William C. I told her to please cancel and I would call back to reschedule.

On that same day (01/29/2019) approximately 30 minutes later I called back to 1-800-4-My Home and spoke to a lady who said her name is "Shaun" I asked her last name but she would not offer that information. I informed "Shaun" of my situation from the beginning about the issue with Robert and the incorrect part being ordered. I told her I wanted to be scheduled with technichian William C for continuity. "Shaun" informed me that unfortunately she cannot schedule me for a repair appointment before 02/07/2019. I asked her why? She said "My computer will not tell me why."

I told "Shaun" that I have little children at home who need clean clothes and this has been an inconvenience and asked if she could please help ease the worry and stress by scheduling me with William C. For continuity and a date sooner that 02/07/2019. "Shaun" replied that I do not have that capability. I then asked to speak to a Supervisor. "Shaun" put me on hold for 15minutes. When "Shaun" returned to the phone she said. "Please keep holding I don't know if there is a department to send you to."

I then contacted Sears Home Service Chat Online for help. My chat session was with Robert Jone. I transcribed a detail message to Robert explaining my situation. I pleaded with Robert to please help me due to the inconvience that has been brought on my 3 little children. Robert acknowledged understanding. Robert scheduled me for next day appointment on 01/30/2019 with William C.

Overall I don't normally place customer service complaints. However, in this particular situation the initial service technician (Robert) that came on 01/12/2019 was dishonest. He lied about the date that he would return to repair our machine and he did not order the correct part. Secondly, the representative name Shaun at 1-800-4-My Home deliberately placed me on hold and did not try to accommodate my needs and resolve my issue. She lied about "looking for a department to send me to" when I asked for a Supervisor. This is absolutely unacceptable! On 2 occasions "Shaun showed her incompetence. #1 by dismissing my concern and placing me on hold because she does not know which department to send me to so I can speak with a Supervisor and #2 Her colleague on Sears Home Service Chat schedule me a repair appointment for next day (01/30/2019) when "Shaun" said that there were NO appointments available until February (02/07/2019 to be exact). I personally feel that if Sears truly values their customers and wants to hold to their motto "Service You Can Trust" Leadership and the Corporate Office will acknowledge this issue and never let treatment like what I have received happen to anyone else ever again!

Sears is the worst company. Their customer service & technicians are clueless. Corporate don't care either. I've written over 20 emails to Sears holdings but SearsHomeServices don't do anything. I hate this company. I'm doing this for my sick dad who's loyal since 1982. Sears then was good. Now they stink. Glad their out of business because they don't care about customers. I've been on hold for hours trying to get supervisor. I've made 20 phone calls since 11/8. I'm so fed up. My fridge had been making noise for 10 years. The technician comes stand there for maintenance check & does nothing. Finally technician Mohammed came & fixed the leaking by the water dispenser for over 6 years because I said if my sick dad falls while walking with physical therapist out won't go to well for Sears. Mohammed came & heard the noise & said is the compressor. Why why. What's wrong with these technician. They have no skills. Took 5 tries to fix washing machine. My boiler is old & I've paid so much money to fix by plumber because Sears tech have no clue how to check. They cover their mistakes. Just like my kids bedroom leaked from the air conditioner & cement they put for water heater is coming off. They blamed pipes. DeThor technician said he'll tape up the cement. Have you heard of such horrible workers. Same guy fixed the air conditioner & caused leaks. Didn't even check the water heater which were paying for warranty. Why they have incompent workers. So tired. I was on the phone just today one hour waiting for supervisor even though this was my 5 calls & they hung up. My heat not working & no one can come till 20th with my dad that's sick on chemo. Their taking advantage of a women & sick person. Help me!

First, the technicians seemed to know little about my dishwasher. When it quit heating the water for washing, I thought it might be a sensor (actually knowing nothing about the matter) and the tech agreed and ordered a sensor. Giving me at the time a totally ridiculous reason for why it did not seem to make a difference immediately.
But after a month of no improvement, another tech came and guessed it might be the heating element. It was ordered and installed. Then the real problems began. I produced my credit card for payment and the tech tried to run it through a little device he was carrying. He said that it was not processing at the time but that SearsHomeServices would send a bill. And send a bill they did. But at the same time, my credit card statement arrived showing a payment to Sears Home Services for the exact amount on the bill. The only difference was that the bill was for service on August 23 and the statement showed the payment processed on August 24. The bill says that all disputes must be presented in writing and they make sure that is your only option by providing numbers that are no longer in service or are answered by a message saying to call during normal business hours, which of course you are already doing. I documented the situation with a detailed explanation and have now gotten the third invoice from them saying I owe the $ 233.78 which my credit card statement shows has been paid. They are threatening a collection agency. Incidentally, the heating element didn't help either and I have since bought a new dishwasher which Sears Home Services will never touch.

Besides having to wait at length for parts to arrive. The service technician broke the corner off my digital dryer panel, said it must have been broken before by me! Next my washing machine had been leaking like a sieve after putting a reasonable load in and wouldn't wring out. The first washing machine technician said there was NOTHING wrong with it, that it all checked out. I then put in a load after he left the same thing happened. I called sears back SearsHomeServices sent a new technician that found three things wrong but he couldn't locate the serial number on the machine and couldn't fix it?!? I have always had the same machines they have always serviced! How now can he not find the serial number?!?! Therefore he couldn't fix it?!?! In the meantime he said he'd research it. I heard nothing back for 3 weeks! The warranty states if they can't fix it they will replace it. They did not honor their warranty. I then had to buy a NEW washer and dryer and I purchased from sears however they did not help me in any way and I paid over $2000. 00 to replace what I had! Disappointed?! That's an understatement! I cancelled my warranty which they charged me a $25.00 fee to do! Seriously? They should have refunded my warranty or replaced my washing machine but they did not!
I will NEVER recommend Sears Home Warranty! The Majority of Service Technicians are not experienced. They don't care about the customer and do not know how to repair machines effectively. Sears Home Warranty does not honor replacement if their product and did not offer me a credit voucher toward the washing machine and they should have honored their warranty that I paid for and expected them to honor because that is what I was paying for. The Better Business Bureau will be contacted by myself as well.

I had Sears out on Oct 2nd for repair. SearsHomeServices said ordering part and ording a second part in case i may need it also but think is just panel. Will be back on Oct 23. Got one part the electrical panel only. Called as had someone here as i work. They said not on schedule as second part not in and just because repair man says that does not mean you are scheduled as you have to call in. You wait forever to get through when ever you call i was always on line for over half an hour. Told to call Sears Warranty service as they should be able to help me as it has been over 20 days. Another call and long hold time as they cannot transfer you from appointment center. They said will have someone out today on Nov 2nd between 10 and 2. When no one called me by 11 i called to see about the repair man. They said i was not on schedule to have repairman as showing one part not in. Now it has a month. Called Warranty again said we will have someone out Friday. Same as before you say i am not off Friday and they keep saying i have Friday. By saying you have Friday again and again does not change the fact i was off today they were to come today. I said i need someone today. They said have anothe contractor out today. When they called me said they cannot come out today. I had this same long time issue with my washer. I do not or will not recommend them to anyone. They are so hard to reach and unreliable. Any other repair service must be better.

Like so many others, I would not give Sears any stars if that were possible. A Sears repairman, Errol, had to come the other day to find out what why our kind-of-pricey (for us), LG dishwasher that is less than a year and a half old, wasn't working---again. He fiddled with the bottom and said there was power to it, so he would have to check it further. After telling us it was $99. Just to come and find the issue, he NOW said it would be ANOTHER $50. To 'look at other areas of it to find the problem'! Are you kidding me? (So now it was $149. Just to find out what the problem was---and this was NOT what was ever said to us when we called for repair appt.)! I was shocked at that, and it didn't seem right, but I said to go ahead. After a few minutes (he couldn't even get the dishwasher out of it's spot until I fiddled with a screw myself, as my husband was at work)! He then said it was one of 2 parts (both unreasonably and extremely expensive). He now had the thing in pieces, when he casually said "I will see which it is and then come back in about 2 weeks and fix it". I was again surprised, and I told him that I thought it was odd and unprofessional of him to go through all of this and to not have told me AT THE OUTSET WHEN HE FIRST CAME AND MENTIONED THAT IT WAS 'ONE OF 2 THINGS', THAT HE DID NOT HAVE ANY PARTS, AND COULD NOT FIX THE MACHINE THAT DAY, AND THAT IT WOULD BE ANOTHER 10 DAYS TO 2 WEEKS. This repair man was a complete idiot, and a liar as well. He got immediately huffy when I said that, as if a woman should never have the temerity to question him. He became loud and defensive immediately, and interrupted anything I tried to say. He said "well, I am not comfortable so I am going to put the machine back together and leave." I said "fine, but I am NOT paying you one dime. You did nothing". He then started to put the machine back, and while laying on my kitchen floor, sang 'We All Live in a Yellow Submarine' the entire time! Yes, folks, this is 100% true! He was really creeping me out by this time. He knew that he was in the wrong, and just left. (I noticed he did NOT file anything with Sears, and most surely lied about doing anything here, probably saying he never came in). After he left, I noticed he did NOT correctly put the kick plate back at the bottom of the dishwasher! It was splayed out, and one screw was lying on the kitchen floor. *(BY THE WAY, I IMMEDIATELY TOOK PHOTOS OF THIS AND I HAVE THEM). With the huge fee to just look at the dishwasher and what he was quoting me for what it could be, the bill IF REPAIRED, would have been well over $500.! THANK GOD I DIDN'T PAY HIM A DIME. (Later that day we ordered a Kitchen Aid dishwasher on sale at Home Depot). It's unfortunate that we had to get a new one, but it cost about what Sears stupid repair would have! Repairman 'Errol' is creepy and weird, not to mention unprofessional and intimidating, and Sears is the WORST retailer ever. As for their repair service, SearsHomeServices are also as bad as they come. Save yourself a lot of aggravation and hire your service people from somewhere else. I am sorry this is so long, but I really wanted to let people know about our miserable experience with Sears Appliance Repair Service.(Needless to say we would never buy an LG appliance, or ANYTHING FROM SEARS, ever).

The worst customer service, absolutely no one knows how to schedule an in home service call.or how to keep it. I bought a new refrigerator in June 2018. Had to have it serviced 3 times since then due to the refrigerator randomly not staying cool and the freezer being too cold. It was under warranty at the time because it was new. When the warranty ran out I purchased the extended warranty plan because I knew it would break down again and it did. I scheduled a repair appointment for either afternoon or morning so I could take either of those time periods off from work. SearsHomeServices gave me a 8 to 5 time frame and I told them it had to be either or. After several calls they told me they would be there in the afternoon on Jan 8 but I got a call that morning saying they were at my door but I was at work planning to take the afternoon off. I rescheduled for the next day, Jan 9 and they said it would be in the afternoon so I went to work in the morning, came home at noon and waited all afternoon only to call and have them say he was there in the morning again. I made several calls after that and everyone I spoke to had no clue on how to contact other departments to find a resolution to my problem. Finally someone gave me a number to call in the morning on Jan 10 to get an approximate time the repair person would be there that afternoon. I was on my way to work and was told that I shouldn't be calling that number that i was given and that the repair person would be there that morning. I turned around and went home planning on going to work in the afternoon because I was assured he would be there in the morning. Well it's 1:00 pm I'm still home waiting. Bottom line I had to blow 1 and a half vacation days the first week in January waiting for no one to show up.
As if that issue isn't enough, why on earth is my new refrigerator breaking down so much in the first place?
Anne H

This service costs roughly $53 a month. Over one year it will cost roughly $636 in a year. Set that aside for yourself so that whatever junk appliance you own breaks, you can just buy a new one instead of wasting your time with this useless service.

The ice maker on our Kenmore Elite broke several months ago. We called the service and SearsHomeServices came out, assessed the situation and came back again to fix it. Within a few days, the unit broke again (same exact issue). The same technician was sent back to the house with an entire new (refurbished) unit. I came back to the kitchen, after he left, to find TWO holes in the wall. The coward left without telling anybody (bad on me for not checking his work). This repair almost lasted a month before it broke again (and, yes, same exact issue).

I called Sears Home Services on Tuesday, 10/24/18, asking for a different company to come out. They assigned a company for 10/30/18. Over the weekend I received a call telling me there was a computer glitch and my case was rescheduled. I called to complain and my date was changed to 10/31. I followed the instructions to call and confirm my new date. I heard nothing back. I called today (10/31) and was told the company could not contact to confirm the time because the wrong number was given to them. Mind you, they had my email and Sears' number to try to get in touch with me, but this is what they hid behind. The customer service rep said the best they could do on my time table is send somebody out on 11/12/18. I asked to speak to a supervisor and was told one was not available and they would have to call me back today. I am still waiting.

This once storied company cannot go out of business soon enough! PLEASE do not waste your time with this service.

I have been shuffled around by 21 people (updated to 28) and no one has had the knowledge or know what to do with my situation. Three days total, waiting to be sent to someone else again. It is unbelievable! I am with a home warranty company. Needed washer repaired. SearsHomeServices contracted Sears and sent them to fix my washing machine. Sears man came out, piddled a little with our washer and ordered parts. He left after hanging around my house, on his phone for one hour. He could have left after 15 min. The parts came, Michael came back, wrong parts. Had to order other parts. Was supposed to come back and never showed. I called my home warranty company and asked them to offer the job to another company. They told me they typically do not do this but after hearing my story they sent another company. They came in, laughed at the parts Sears Repairman ordered and I quote, " If he bothered to look inside, he would have seen these parts are incorrect." This company ordered the correct parts, came back and fixed my washer (within 4 days). Sears Repairman stretched my washer fixing for 3 weeks. I was billed by Sears. Talked to a woman who called me and asked why I hadn't paid my bill. I told her my story and she was going to deal with it. SHE DID NOT. Next I get a letter saying this is my last before being sent to collections. I called the good old Sears 1-800 number and they shuffled me around as mentioned before with NO results. I finally contacted headquarters and spoke to a gentleman, gave him the EXACT same information I gave to the 21 other people who conveniently could not find my name or my contract claim. This gentleman took my information, put me on hold for 3 minutes and came back saying it was taken care of and would not be sent to claims. He also gave me servicemans ID number in case I want to file a complaint, WELL, I have a claims letter in front of me as I type. It was NOT taken care of, I had to pay so as to not ruin my credit. SOOOOO, I now want my refund ASAP. This company DID NOT provide a service nor fixed my machine.

Received two emails today, this is one of two:
Hello,
Thank you for your email. We apologize for any inconvenience. I was unable to open the attachments. By reviewing your account, it shows bill has been waived. It shows no payment of the $60.00

Here is the response I received today and once I sent proof (see attached photos)- silence NOTHING

The ONLY reason I give them two stars instead of one star is that when you call their phone you don't have to wait excessively long to talk to a rep.

I own a three year old nice, expensive, Kenmore refrigerator. Nice until it stopped working. The compressor, and approximately $500 part, has, according to my local very trusted licensed appliance technician had failed and needs replacing. The warranty says that for 10 years Kenmore will replace the part under warranty. Just the part, not labor cost. OK. But SearsHomeServices will only supply the part if it is installed by their own certified technician. They refuse to send the part to me or my tech. This is in direct contradiction to the warranty language with says NOTHING about it has to be installed only by their certified tech to get the part under warranty.

Wait, it gets worse:
# They can't get their tech out to me for three weeks.
# The tech will charge $129 to tell me what I already know.
# I called Sears home service to try to get an estimate of what the labor would cost to install/replace the compressor. I got a run around passed off between different departments, but none of them could tell me that. I've probably spent a useless frustrating hour on the phone.
# The phone reps are unable to give me any way (phone, email, chat) to directly contact any real service tech to get even a guesstimate of labor cost.

And the final nail in my coffin is that the earliest they can get a tech out to me is three weeks. And then the tech is only coming out to do a diagnostic and estimate. No promise about how long to do the repair.

By the way: This refrigerator was sold by Sears, branded "Kenmore", but turns out it was manufactured by LG. It turns out LG has had a lot of compressor failures. I hear there may even be a class action suite regarding that.

Service order 41648838... June 4th 2021 after a 2 week wait serviceman shows up collected his check wrote numbers and ordered parts. June 11th - got ONE part, Service man said cant fix it with out parts so he went to another job. Next schedule June 18th. NO PARTS, NO SHOW, NO CALL, NO TEXT, NOTHING! I called them... After 55 minutes on hold he said his system went down and I should call back tomorrow. I called again. Now I am told parts were ordered on June 11th and should be delivered June 25th. When I receive the parts I am to call and SearsHomeServices will schedule my next appointment. And to put icing on it... when you call *******443. You get some woman who wants to sell you a LIFELINE. You know, that thing you hand around your neck. And there is no way around it. Please, don't hold your breath until I recommend Sears Service. I have included my work order if you want to check it out... NEXT EPISODE
Today is June 21st. I received the second part today. I was told to call Sears to schedule an appointment to have them installed. I called just after noon and wait on hold for about 10 minutes before a computer told me the wait time will be 97 minutes. I GAVE UP! I'LL CALL LATER! When I called about 3:30 the computer told me the wait time was 118 minutes, let's just call it 2 hours. I gave up. I called Total Protect, they are the company I have my home warranty with. I was hoping to get some results with out a 2 hour wait. After telling Jen about my dilemma she said, "Let me see what I can do". She got me an appointment this Wed June 23rd. Apparently she knows shortcuts or talked to the right person to get me this Wed time. Total protect is a good company but their help is not something to say anything good about. SEARS. It's time to move them out and find someone new.

Get appointment support
In support of CDC Contact Tracing, if someone in your household develops a confirmed case of COVID-19 within the next 14 days, please make us aware by calling us at *******443.
Hero.
ACCEPTED SEARS SERVICE ESTIMATE #41648838
Service date:
6/11/2021
Brand & Product:
GE OTR/MICROWAVE BUILT-IN
Service Order Number:
41648838
Service Unit Number:
0004766

COST INFORMATION
Maximum authorized limit $253.10
PARTS
Part Name Microwave Thermal Cut-Off
Status Ordered
Quantity 1
Cost $21.15
Part Name MAGNETRON AS
Status Ordered
Quantity 1
Cost $81.90
Parts Cost $103.05
Tax (State) $10.05
Coupon $0.00
Total Parts Cost $113.10
LABOR
Labor Cost $140.00
Diagnostic Fee $0.00
Coupon $0.00
Tax on Labor (state) $0.00
Total Labor $140.00
TOTALS
Part Total $113.10
Labor Total $140.00
Grand total $0.00

PAYMENTS
Pre-Paid Amount $0.00
Total Amount Collected Today $0.00
Amount Not Paid $0.00

APPLIANCE INFORMATION
Merchandise OTR/MICROWAVE BUILT-IN
Brand Name GE
Model Number HVM1750SP1SS
Serial Number HV318676B
Service Requested Repair
CUSTOMER INFORMATION
HOWARD RAINES
618 S OLD SEVIERVILLE PIKE null
SEYMOUR TN *******774745
*******@HOTMAIL.COM
TECHNICIAN INFORMATION
Technician ID 0784249

Yes I had a samsung fridge bought the warranty for it paid 150 dollars the day I got it to make the appointment cause the fridge had quit working. And also paid 49 dollars a month for 3 months. Just to have some service guy come out and look at it for 5 mins and say it can't be fixed so he cut the cord pulled the sticker on the inside and said let them know and SearsHomeServices will replace it. So I called them they said they wanted a second opinion so they scheduled another service day a another month out. That day come service guy called after I took off work again because had to be there from 8 to 5. He called at 10 mins. To 5 and said he wasn't coming fridge couldn't be fixed so he wasn't going to waste his time. So I called all week trying to get a hold of someone to see what they were going to do about it and finally got someone today for them to say it wasn't under warranty the day he made the report even thou they told me when I signed up for it that it was and there was nothing they could do about it I was not getting it fixed or replaced. So went 3 months no refridgeator couldn't have thanksgiving at are house because no fridge was waiting and trying to talk to someone about a new one that I was told I was getting from the lady who made the second service appointment. And it will problay been the last year with my mother and father do to there health and age that we could of had a Thanksgiving dinner together but couldn't cause of no fridge and a joke of a company like sears. That lie about there warranty and there service is a joke as well. So I hope that they finally do go broke because they suck at service and at being honest and there warranty is bull crap as well. I wouldnt send anybody to them at all. And goes to show what kind of people that work there are not good ones. If anybody cares in upper management to contact and try to fix it feel free to call witch I know I won't receive there for u won't receive another dime form me. And thanks for wasting my money and my time and ruining a holiday

Called Sears Home Repair Services last month to have lawn tractor repaired and got an appointment. Repairman came out, in a loaner van as his van was without a motor, so he didn't have his tools or equipment needed for the call, couldn't get the tractor to start in any way whatsoever. Worked on it for about an hour trying to figure out the problem. Ordered the ignition switch and some six or seven other parts. Parts for the mower deck included as it was useless. Ignition switch came in about two weeks later. On July 20th I get an email saying to call about parts and to reschedule appointment as parts were not in. Called on the 22nd of July and was told by first representative that parts were on back order and were tentatively expected sometime two or three weeks later. She then said I needed to talk to the Benefits/Agreement Office. It was closed and the line disconnected instead of putting back in contact with someone. Tractor cannot be worked on until it is running due to motor and transmission requirements in that there is not way to troubleshoot ignition system nor transmission nor mower deck without back ordered parts and motor running. Protection Agreement office was closed, so line just shut off after saying SearsHomeServices were closed. Called back, got disconnected. Called back again and representative said there was NOTHING he could do and that I would have to call the Agreement office tomorrow. Lawn Tractor should be replaced, since Sears once again cannot honor its AGREEMENTS in a timely manner. God bless.

Keep in mind, I used Sears ONLY because I already paid for the service - otherwise I'd have repaired it myself within a week.

Two year old Kitchen Aid Dishwasher leaking under diverter motor. The contracted local area service did not show up on the scheduled date and did not call - first red flag. When SearsHomeServices did show, I was curtly asked how I knew it was leaking there - so I curtly replied because I looked under the damned machine and watched it leak - DUH - second red flag.

This outfit ordered parts that were nowhere near the problem area. Left the machine disassembled and unrepaired then closed out the service ticket, got reimbursed and said noting to me. Only when I called did they inform me that the tag was closed. Another 45 minute on hold call to Sears scheduling. That got them in a little hot water because that's called fraud. So, long story short, it's now 4 months later and parts that would not fix the leak anyway are still backordered - third and final red flag.

I looked up and ordered the proper $18 diverter motor shaft seal located in the sump pan from the grommet guru or from Amazon then fired them. Let 'em eat cake.

Save yourselves headaches and wipe your arses with your sears service contracts. Then, buy your appiances from someone local other than Sears and write them off as worthless. Sears deserves to go belly up. They once were the standard but like most other poorly managed companies in the USA, they're profit oriented, have bought out good brands and lowered their quality with cheap failure-prone parts and offer nothing but bozo contractors to waste your time and money.

Suggestion: Buy a half-sheet sided baking pan, place it under the washer motors and sump pan (the big round plate in the bottom of the wash tub, and then put an inexpensive battery-powered leak detector (available from Amazon) in the center of the pan with a 4x4 inch paper towel square under it and save yourselves a floor repair. The square will soak up any liquid and trigger the alarm.

Terrible! I waited a2 weeks for them to come inspect my Kenmore refrigerator. The technician found that the computer is not working. When he checked the computer he had he foun out it Case Description
I had back surgery to remove titanium hardware. During the surgery the doctor tore a conjoined nerve and caused injury. This occurred in March 2017. I have suffered chronic pain daily ever since. I suffer from back pain and neuropathy. I recieve in home care to help me get through the day. I have also had two second opinions but SearsHomeServices say that my condition can not be corrected. Ever since I need help with my self care needs like showering, tieing my shoes, dressing, at times eating, etc. I am unable to provide for my family because I can not work. My primary doctor has all my medical records of my condition ever since the injury. I am considered permanently disabled since the accident. Not the one. He order the part and said he would come back on August 9 when the part arrived. I can not wait another 2 weeks. My husband is disabled and my mother is 81 years old. They require our refrigerator around the clock. I have my food in coolers. I told this to this company that I needed emidiate assistant, but they don't care. I've spoken to over 20 employees and they all give me the run around or hang up on me. I've spoken to supervisors like Pet and others. I've asked them to send me conformations to my email and the don't. Don't purchase this insurance for your home appliances. All they care about is making money. They have no compassion or respect for their customers. Never again will I purchase anything from them again, and take in account we've been customers for over 20 years. We purchase all of our appliances here. NEVER AGAIN!
Your company is the lowest in customer care.

ABSOLUTELY TERRIBLE! Do not use!

The technician came out on June 16th and diagnosed that our washing machine needed a new door boot seal because the water leaked out of the front door when running a cycle. Please note, I wrote that the machine needed a new door boot seal under the "Your Special Instructions:" section when I made the initial appointment – why someone needed to come out and confirm I'll assume is to ensure we were correct in our diagnosis - and we were.

Once the machine was diagnosed, we were told the new part would be mailed to us within a few days and we set up a follow-up visit for the installation for June 29th. However, no part has been received to fix the leaking washing machine (the status page continued to read BACKORDERED due to COVID) and the machine still leaks.

On August 2nd, I reached out to Sears to cancel this order and refund the $300 deposit I made. However the customer service rep, via online chat, kept trying to go around in circles and never answer my question about cancelling the service and refunding my money. After the third time I asked the direct question of is my order cancelled, she wrote yes. However kept saying that she'll "raise" the refund request.

I finally had to reach out to my bank to have them credit my account because I never received the service. Immediately after that (of course) Sears contacts me about trying to resolve the issue.

SearsHomeServices then sent an email essentially accusing me to having received the part. To which I had to keep replying that I've never received anything and the machine still leaks. They then wanted me to reach out to the parts department. I told them I'm not doing their homework for them, I'm not reaching out to anyone, I'm tired of being run around in circle, I'm tired of waiting on Sears to source a part I could have gotten on Amazon in a week and tired of a leaky washing machine.

STAY AWAY! SEARS WILL RIP YOU OFF AND THEN ACCUSE YOU OF STEALING!

Long story short. A technician came in to fix my Kenmore dishwasher a week ago. He discovered it needed a new motor and ordered it. We scheduled an appointment for today (Friday) between 8am - noon, to have the dishwasher repaired. I confirmed the appointment last night on the phone. Verified online this morning. And had to take the morning off of work to do this... Waited until 11:30am and then called customer service and online chat just to make sure we were still good... BOTH assured me he would be on his way shortly. Then, I called back at 1pm and got a different story... the routing center had an error and SearsHomeServices would need to reschedule to Monday between 9-5. I noted this wasn't acceptable as I can't miss another day of work for a repairman. Once they refused to accommodate to do over the weekend, I decided to cancel my contract. So, I called the number provided, only to be transferred to another department, only to be transferred to another department, only to be transferred to another department, and, just for fun, ONE more department. Quite literally four transfers, where I had to repeat all of my information repeatedly (name, address, email address, etc.). FINALLY I got on with the right guy. He said he was sorry about the situation but the contract only indicates SearsHomeServices sets up the appointment, they aren't responsible for no-shows. And they will reschedule appointments in perpetuity, they take zero responsibility and simply reschedule. I was informed of a cancellation fee, and I said that I'm not paying a cancellation fee - your repairman was a no show and you didn't live up to your side of the contract. Apparently that doesn't matter. I was cited several paragraphs from the contract and had enough. Paid the ~$140 cancellation fee and that's that. What a scam this service is. Stay away. Go to Lowe's or Home Depot. Use their reputable services instead of this sinking ship of a once-great company.

Sears Home Service is the absolute worst. My refrigerator went out in October, I have a home warranty, the home warranty company uses sears home service. It took them 2 weeks to get out there initially, then SearsHomeServices had to order parts (the control board and drip pan), another 3 weeks later they come back out to install the parts which by the way came in 4 days after they ordered them. The installer installed the electronic (control) board, the first installer had ordered the wrong size drip pan so the second installer had to reorder that. Which by the way does not affect the cooling of the refrigerator only catch's the condensation. When the first installer came out my refrigerator was cooling just not enough and my freezer was fine. When the second installer installed the board both the freezer and refrigerator quit working, causing the freezer to defrost and since the first installer ordered the wrong drip pan there was nothing there to catch the water so it flooded onto my laminate flooring. When I called them to tell them what was going on the only response they had was "sorry for your inconvenience, but unfortunately you have to wait for the other part to come in". So instead of coming back out to see what happened with the first part they installed we have to wait for the second drip pan they ordered to come in (which came in today 12/8 and they will not schedule to come back out until 12/23) then he will have to diagnose the problem order the correct part (again) and we will have to wait again. So we have gone through Thanksgiving and now looking like Christmas with no proper repair to our refrigerator. Now back to my soaked laminate flooring, they had no response other than sorry for your inconvenience. Once this ordeal is over with I will be filing a formal complaint with the attorney general, I will also be terminating my contract with the home warranty company and will never use either again.