SeatGeek

I purchased 5 tickets from SeatGeek, 3 of them were from FanXchange. The night before the game I rented a car, drove down to San Diego, rented a hotel and waited very excited about going to my first 49er football game! The day of all my friends and I arrived early to the venue just to have 2 of the seats from FanXchange scan red and say invalid! The other two purchased off SeatGeek came from TicketCity and the same thing happened! One friends ticket scanned in and the other scanned red saying invalid! I had all the tickets on my phone as well as paper copies and we tried scanning in both and kept getting the red, invalid issue. When I contacted SeatGeek their response was horrific. SeatGeek said that the "venue" sent them a copy of the scan report and that only one ticket was scanned in, not the others so its my fault! The Venue themselves told me they do not deal with seatgeek at all. Someone is clearly lying.
The very next email from SeatGeek states...
Thank you for this information, I can see you had two seats rejected however you only bought one additional seat? Did you by any chance take a picture of the people sitting in your original seats? Any information would be helpful at this point.
So first they say "the venue scan report says you never scanned the ticket" then they say "we see two seat got rejected"
This is very frustrating and I do not understand how they can contradict themselves. I also asked to be contacted by a manager but they ignored my request. They just sent an email saying they will reopen the investigation. IT WAS ONLY OPEN ONE DAY, WHY ON EARTH WAS IT CLOSED?

Overall very unprofessional. I am one unhappy, unsatisfied customer who would be more than happy to pay extra cash and go through stubhub instead next time.

Be very careful with Seat Geek, in fact, I would recommend not exploring on their website. I have tickets I was trying to sell, and was visiting websites (Seat Geek, Ticketmaster and Stub Hub). Seat Geek was the only site you couldn't see the full price (with the Seek Geek commission included) without providing credit card information. I am confident I did not hit any button saying "Buy the Ticket" and there was no clear message from Seat Geek that I had done son. Within 15 minutes, I got a notice from my credit card that a charge had been made. I immediately went to the website to try to cancel the inadvertent charge but the website is careful not to provide any avenue to raise this question. Nor does the website show a phone number. But, despite Seat Geek attempt to avoid divulging a phone number, I found the number by doing a web search. Within an hour of the wrong charge, I was able to call Seat Geek and explain the problem. The person on the phone did not dispute my finding that I could not see the full price without divulging my credit card information and told me that in doing so, I gave them the right to charge me for the tickets I was looking at. Seat Geek carefully designs its website to rip-off those who want full information. Do not use Seat Geek.

I have not heard about SeatGeek until today when I posted about Meghan Trainor being a free concert at the NYS Fair this summer and a friend of mine told me I was wrong and that SeatGeek said Meghan was supposed to be in the Grand Stand. I explained to my friend that I had gotten this information from the Fair's website and that I would look into the SeatGeek issue. And sure enough, when I searched Meghan Trainor on SeatGeek, concert tickets for the NYS Fair on September 3rd popped up. This is outrageous. SeatGeek is allowing "third party distributors" to SCAM unsuspecting patrons for HUNDREDS of dollars FOR FAKE TICKETS THAT DO NOT EXIST. I immediately contacted SeatGeek via the "contact us" link and told them about the issue, but I am leaving this review so that people can see that SeatGeek is 100% reliable for any and all scams that happen during use of their website by not regulating postings. A true, reliable site would look into concert dates and make sure that the tickets at least had a chance of being real before allowing fraudulent transactions to take place. If I could give a zero star rating, I would. This is absolutely disgusting and I hope this website gets shut down, or the owner/operator starts actually caring about the customers and buyers. Because running a $#*!ty website that scams people can only last so long until people stop visiting the site altogether.

POOR BUSINESS MODEL! I purchased tickets the night before for the CSU v CU football game at Mile High in Denver. I received my order number, and the waiting began. I sent an e-mail a couple hours after, as it seemed it was taking awhile and tickets were being sold quickly. I received a phone call the next morning from a customer service person, stating it was a credit card, and customer verification delay? She would "CALL THE SELLER" and someone would get back to me, "we have a 98% FULFILLMENT RATE"... more waiting. Meanwhile tickets doubled on-line.

Here in-lies the faulty business model. I could have purchased other tickets that morning, but IF the seller followed through, I would own two sets of tickets... I was caught! I called again a couple hours later explained this was getting ridiculous, SeatGeek offered no solutions, "WE'LL CALL THE SELLER, SOMEONE WILL GET BACK TO YOU"... 14 hours later I became the 2% "NON-FULFILLMENT", ticket-less, "need 4" cardboard sign carrying, let down DAD on the corner Colfax!

- THE RESPONSE
"Unfortunately, order XXXXXXX for Rocky Mountain Showdown: Colorado State Rams vs. Colorado Buffaloes has been cancelled as the tickets were no longer available.
We apologize for any inconvenience. These cancellations while rare, do occur as Fanxchange is a live ticket marketplace.
Thank you for using Fanxchange"

THE LESSON -
I recommend you stick with reliable, and proven outlets, as this should be a last case option.

THE SOLUTION -

1) Fanxchange I suggest you put a time-limit on Sellers to release the tickets allowing the consumer to look at other options in the case they pull the tickets. Poor partnership on the SELLERS side should not be the BUYERS responsibility, or demise.
2) There should be an option for the BUYER to resend the order after a set time. Especially within 24 hours of the Date.
3) It would seem that it there is only "2% non-fulfillment rate", say 5 BUYERS a day, you'd have a procedure to remedy the buyers experience, and protect the opportunity to salvage the transaction, current, and future.

THE REMEDY -
- Secure other tickets on your site as a option other than the canned "let down" letter.
- Offer a "fee free" opportunity for a future purchase.
- At the very least institute a time-limit to give the BUYER fair time to make other arrangements.

Best of Luck, yet Disappointed!

ROCKY MOUNTAIN "LET-DOWN"

On Friday June12th I did an online search for Prince tickets for the 8pm show on June 14th at The Warner Theatre, in DC. We selected and paid for 2 tickets for the 8pm show in seats located in the mid-balcony using Ticket City via Seat Geek. At the time of placing the order SeatGeek just gave a confirmation code and no other details confirming the seats or performance time. We received the 2 tickets 12hrs later for seats located in the orchestra section and for the 11pm show. We called Ticket City to query the mixup and they blamed Seat Geek saying that seat geek were selling tickets for the 11pm show under the guise of the 8pm show. The ticket agent admitted that many other customers had the same problem/complaint. Even though my credit card statement clearly states that I bought the tickets from Ticket City, they are refusing to give a refund for the tickets saying they held up their end of the deal in providing the tickets. Ticket City suggested we contact seat geek saying they were the ones responsible for the ticket/seat mix up. Ticket City refuse to take any responsibility claiming they are a reputable company. Seat Geek do not have a direct telephone contact number and online reviews claim Seat Geek to be fraudsters. We have emailed seat geek and have not yet had a response. My advice is to never use Ticket City OR seat geek. I am now stuck with 2 tickets (that I paid $578 for) to a 11pm show that I did not want to go to. I wanted tickets for the 8pm show.

I bought tickets to a concert that said instant download and the tickets didn't arrive instantly so I called and SeatGeek told me they had my order and it would take 15 minutes. Still they didn't arrive so I called again took 30 minutes to reach someone and they told me they had to put me on hold to call the seller and see if he would confirm the sale. They then came back and said the seller didn't have the tickets so I was out of luck and they couldn't do anything about it. Now by the time all this happened after being told my order was confirmed the concert was an hour and a half away and I couldn't get anymore tickets that weren't double the price. So basically this site allows sellers to put tickets on there and then wait and see if they get a better price and then screw over people who think they have purchased tickets. Seat geek told me a seller has 24 hours to confirm a sale so the seller can sell the tickets to numerous people at different prices and then just accept the best offer within that 24 hours and deny the rest of them without any penalty to the seller. I asked what the time limit policy is for the seller on a purchase for an event on the same day and the person had no answer for me they just said they try to contact the seller and tell them to supply the tickets as soon as they can. Basically the moral of this story is to never buy from seat geek and to stick with stub hub because they don't allow the seller to take multiple offers or sales without penalizing then and making them compensate a person who has purchased tickets from them. Also seat geek knew they were in the wrong and immediately after I spoke to them the confirmation emails for my order disappeared and there was no trace of my purchase. Very sketchy way to do business and terrible customer service. In the end we missed the concert and learned a very valuable lesson. I hope this never happens to anyone else because it ruined our entire trip

PUBLICpublished review 1/23/19
We bought tickets to Panic! At The Disco on seatgeek, made travel arrangements (hotel, gas, food, etc), and took time off of work. When we got to the box office, SeatGeek told us our tickets were invalid. Apparently, quite a frequent scam, the original owner sold the seats to seatgeek and then requested a refund from ticket master so seatgeek essentially sold tickets that didn't exist. Seatgeek could only guarantee 120% refund which doesn't even compare to what we spent trying to get to the show (all we wanted was tickets which were sold out... there weren't even scalpers selling tickets on the street). I am so disgusted with the service from seatgeek, which people (myself included) thought was a reputable company. When I was told I needed to call customer service, it was nearly IMPOSSIBLE to find their phone number. The whole system seems like a scam. When I tried to leave a review on the sight that gave them high reviews, there was not even an option to give a review, so I'm pretty sure they're paying off a ratings site. I will NEVER buy tickets from seatgeek again since they cannot guarantee your tickets and I strongly urge everyone else to consider looking elsewhere.

I heard about seatgeek the last time I was at a LA Dodgers game and downloaded the app. The prices were so cheap that it was hard to believe SeatGeek were for real. I looked into the validity of the tickets. I looked up plenty of reviews, most of which were very discouraging. But I thought to myself, well there's only one way to find out if they're legit. So i decided to buy tickets (instant download) to the Dodgers vs Padres game yesterday, the same day of the game. I got 3 tickets to the game for $24, then minutes later got another ticket for $4 because my brother also decided to go to the game. So all in all I spend $28. Then I went on the dodgers website to buy a general parking ticket for $10. The drive there was iffy to me. I was thinking like no way i got these tickets that damn cheap but we'll see. I was just hoping they worked but in reality I was preparing myself to have lost $38 if they didn't. We got there and the tickets scanned smoothly and everything went well. It's crazy that it worked. I'm still in shock that I spent so little. The sun was bugging us for a while, but now I just know to pick a different section next time.

I purchased tickets Sept. 11th for an LSU game on Oct. 5th. At 11am. My tickets weren't released to me until 8:35am on Oct. 5th. I requested a refund at 7am and 9am with no response. This stadium is located 2 hours from my home. I could have only made it on time to the game with absolutely no traffic but with an LSU game in Baton Rouge traffic I would have never made it. I told the tech that when we discussed the issue on Oct. 4th and was worried I wouldn't have my tickets in time. She said that I would be covered my a guarantee and not to worry. I would have never made the game in time due to my tickets being released to me so late. My request for a refund at 7am and 9am by message through Seat Geek app were ignored. I was told I am not getting a refund also over the phone around 5pm today because the event already passed but I requested a refund twice before the event happened. This is absolutely wrong. I will never do business with a shady company like this again! I will dispute this charge and I have all emails documented and the 5pm call recorded.

**Note the times from chat are wrong. That is what Seat Geek sent me! Real times are as shown next to actual emails.

I decided to go to the theatre with my daughter who was in for Christmas. Went in seat geek and found what looked like two tickets for a show we wanted to see at a price we could afford. Bought the tickets and got a message these tickets would have to be picked up in person and I would get an email "soon" telling me where to pick up the tickets. That was at 9:30am by 2pm I still didn't know where to pick up the tickets. I had made many calls to seat geek, each time I was told we are going to contact the seller and get an answer for you. Finally at the 2pm call. I got an answer and an email was sent to saying I could pick up the tickets at Money Exchange at 720 7th Avenue at 48thst between 9am and 10pm. The ticket pick up was four blocks from the theatre and it had been raining all day so I decided to head over to the pick up right then and get the tickets so that later in the evening we could go straight to the theatre and not have to wait in line and then walk 4 blocks in the rain. Unfortunately when I got there the money exchange teller told me SeatGeek didn't have the tickets the broker hadn't delivered them yet. I would have to come back two hours before curtain. Of course, I wasn't happy about this. Seat Geek said they couldn't do anything until the seller delivered the tickets, money exchange said they were just a middle man and I want allowed to speak with the seller who both seat geek and money exchange refused to put me in touch with. Mind you I was laying at least double the face value of the ticket. Seat geek was making money, Money exchange was making money and the ticket broker was making money. But no one would take responsibility for delivering the ticket. I waited, I let other people go in front of me. I saw tickets for the show sold to other people for the show I had already bought seats for.
I wax told I was rude for being upset, an amazing interpretation of the events. Seat geek could have helped but did nothing. Money exchange could have helped but instead treated me as unreasonable. Don't use seat geek folks. Use stub hub. Maybe the tickets are a few bucks more but you won't be subjected to this incompetence and runaround.
Note face value of each ticket $39. I paid over $200 per ticket after fees were added. For both terrible and rude service

Seatgeek is a huge waste of time and borders on a scam. If you order tickets for an event, it does not mean you will get the tickets. Sellers can post tickets that SeatGeek don't have or are trying to sell at multiple prices. You place an order, pay and assume that's a done deal but then the seller can decide not to sell you the ticket (because the price is too low or they don't actually have the ticket) and you are stuck.
Worst of all this process is not instantaneous. I bought last minute tickets and didn't find out that SG didn't actually have the tickets they listed and accepted payment for until after the event had started. Nothing online or in my account said "sorry tickets not available". I had to call to figure out what the deal was. If SG had immediately let me know that the ticket listings was a scam, I would have found tickets elsewhere. Instead, I had to call to discover that despite selecting tickets and paying for them, I really didn't buy tickets at all. Meanwhile the event started and I had to find a more reputable seller.
Don't waste your time with this untrustworthy and dishonest service. You're get more reliable service from the guys hustling in the parking lot.

I had never used SeatGeek before, but I had heard some rumors that you could get good deals on last minute tickets, so I decided to check it out for the Nets vs Celtics game on 1/6/2018. I had been following the ticket prices for about a day or two before the game and SeatGeek were slowly going down so I decided to wait to purchase until about an hr before game time because I live relatively close to the stadium. The app said I would get my tickets "within" an hr or basically by the start of the game. I headed to the arena while the app continued to count down to the ticket delivery and met friends who I had purchased tickets for as well. We got in line thinking the tickets would arrive to the app/inbox while we waited to get in, but after the game started and I didn't receive anything I called the customer service number. After they put me on hold for about 10 minutes, they said the seller decided not to sell and that my best bet was to purchase from the box office. This blew my mind that the seller could back out of the transaction at their discretion after my credit card had been charged. Not to mention, the seller was listed as SeatGeek, which apparently means it was an official vendor/partner of the app, but in reality just means nothing. The box office had tickets, but of course they were about $450 each, which is how much the 4 tickets I bought from the app cost in total so we declined and headed home in the cold, but warmed with rage! DO NOT USE SEAT GEEK AS LONG AS THEY ALLOW SELLERS TO BACK OUT OF TRANSACTIONS!

This company has horrible customer service and only cares about the sellers.
We bought tickets for my 17 year old daughter and friend for the Astros/ Rangers game. SeatGeek get there and the tickets are invalid. Not understanding what has happened we called Seat geek and the seller uploaded the wrong tickets. They uploaded tickets for another day. Seat geek says sorry they can't do anything about it except a 120% refund. Oh but the price we paid goes to our credit card but the 20% extra has to go PayPal or a gift card. Smh
But to make it worse, they did NOT care that the girls had to just go home or we buy tickets at the stadium. We buy at the stadium and pay MORE than the 120% for nosebleed seats.
SeatGeek doesn't care. Sorry can't do anything except give u $20 credit for a future purchase. I told them future? Why would I do that when u can't guarantee the tickets will even work!
I asked to talk to a supervisor and she tells me that oh well we can give u a $40 seat geek app credit. Then they only 1% of people experience this type of thing. Just a bad deal we r the 1%. Umm WHAT?
I am told there is no one higher up than her to talk to because the others higher up in he company don't do "phone support" or talk to people. WTH?
This is DEFINITELY not a customer service company. They don't care about the buyers and they say there are too many seekers for them to actually make sure correct tickets are uploaded.
I talk to Ryan, Brian, and Lydia (the person supposedly the highest up a customer can talk to)
What a joke!

Do not use this service. It is likely a scam, and their customer service is poor.

I ordered two tickets for a concert in Brooklyn last weekend. I was contacted shortly thereafter letting me know the seller had already sold the tickets I purchased, but that SeatGeek could offer me an 'upgrade' to another section at no additional cost. I consented, and printed the tickets they sent.

My partner and I went to the venue, waited in a security line for half an hour, and got to the front. They scanned our tickets and let us know the tickets had ALREADY BEEN USED. I waited in line at the venue for another 30 minutes to be told to contact the seller.

I then spent 20 minutes waiting for a representative to answer the phone. The representative didn't even apologize when I told him of the issue initially. He then put me on hold again, and called back to say the seller could give me different tickets ('they know these will work'). At this point it was an hour into the concert. I was frustrated, so he put me on hold again and then offered a 150% refund. I was tired of arguing, and just accepted it. It's not even about the money - it's about the principle and the lost experience I had (I was so excited for this concert!).

I feel completely cheated by this company - their response to the matter made me feel like it happened all the time, and I will let everyone I know about this experience.

Bought some tickets to Wicked in New York for a Saturday night 8:00 showing. When my confirmation came through it said that I had bought tickets for a Wednesday night 7:00 showing. I called seat geak and SeatGeek said they couldn't help me at all and to go and talk to the box office which I did. The box office couldn't help because I bought the tickets through seat geek. I asked her if this kind of thing happened a lot and she said "It happens all the time." Called seat geek back and told them what the box office had said and they told me that they had more tickets for Saturday night and in order to reimburse me my money I had to buy the tickets for Saturday nights show which were over $150 more than the original price. I asked the seat geek representative if it would be possible for someone to list their tickets online for a certain night and have the actual tickets be for a different night. Long story short, he confirmed to me that this would be possible. So, pretty much, seat geek will let certain buyers post their tickets online without verifying that the tickets are actually for the date posted. Now we're out $250 dollars with no show. If I could give negative stars I would.

I'm sure that a lot of people have had positive experiences with this service but my first (and last) experience with SeatGeek has been ridiculous. I purchased tickets to a concert through SeatGeek rather than the venue because the tickets that SeatGeek had available were better seats and I was ok with paying a little more for them. BIG MISTAKE! I purchased E-tickets but received no confirmation email with the tickets (only a page on their own site that said my purchase was confirmed). I reached out and was told that I would not receive my tickets until 2 days before the show in February. This practice was NEVER disclosed before my purchase, as I surely would not have agreed to that, given the circumstances. The reason for this practice that I was provided was that some venues don't release tickets to the secondary markets until right before the event. So, I called the venue directly on 2 separate occasions, both of which I was told that there was, in fact, no hold or delay on the tickets for this event for any reason. One rep also consulted the box office manager who confirmed this as well. When I brought this to the SeatGeek rep's attention, it was ignored and I was told the same thing AGAIN, all the while being assured that I will receive my tickets. The support desk rep's are pleasant but I wasn't able to even get close to a resolution with them. SeatGeek just kept reiterating the same things over and over until I realized my efforts were futile.

I read through the SeatGeek terms and conditions and came to the realization that they most likely will not be held liable for their practices however, I did find some interesting nuggets that give credence to skepticism about this company:

1. In their terms and conditions, they insist that they are not a "seller" but rather an aggregator between buyers and sellers. It's interesting that they identify themselves as the seller on my ticket and on many of their listings. Are they or aren't they selling tickets?
2. They state that a seller must be in possession of the tickets that they are attempting to sell. If this is the case, there should be no reason then, why I haven't been able to obtain the tickets that I purchased a month ago and why I will have to wait until February. It seems like a simple concept; you own something > you want to sell it > someone wants to buy it and gives you an agreed upon price for it > you give the item to the person who paid you for it > transaction complete. It does not have to be complicated unless you have a reason to make it so.

I hope that I will be at least be covered by their "buyer's guarantee" with a refund should the tickets magically become "unavailable" on the date that I am supposed to receive them. I will be purchasing tickets from another vendor that I KNOW will give me the tickets that I pay for immediately instead of the run-around and a headache. Be careful when using this site and make absolutely certain that you can download your tickets immediately. Let my expensive mistake be a lesson to you!

I purchased tickets from Seat Geek. The name of the ticket seller was listed as Ticket Network. I got an email from Ticket Network saying that the ticket seller was not them but some company called Song Entertainment. Okay, that was new information.

Then I noticed that my credit card was charged two times. Later in the day I get an email from Song Entertainment informing me that I needed to provide them with my address as it could not be verified as correct for my credit card. Okay.

In the email, Song Entertainment provides me with two phone numbers and an email. SeatGeek want me to provide my updated address via email or by calling. Okay, so I called the first number listed, and it's a voicemail. The voicemail runs all hours of the day and night. No one answers. They want you to leave your information on the voicemail.

I call the other number provided, and it rings and rings. No one ever answers.

Then I check the URL of the email they sent to attempt to go to the website. The website is parked on a Godaddy page. It is non-existent.

When I inform Seat Geek that the seller does't seem to be in business, they refer me to Ticket Network. Ticket Network says they can never get their own ticket seller on the phone either, but they assure me that Songs Entertainment is a big time ticket seller and that they do business with them all of the time.

The Ticket Network rep tells me that I should email Song Entertainment. They claim that Song Entertainment replies to emails fast. Really? I sent them three and have yet to get a reply.

So, I spent 150.00 on tickets and I can't reach the person that sold them to me. Seat Geek, the aggregator can't reach them, and neither can Ticket Network, which is also a ticket aggregator. But they want me to be confident that while no one can actually reach Song Entertainment, everything is on the up and up and all I need to do is email.

I couldn't even reach Ticket Network initially because the link in their email to their own website was a dead link.

I'd say Seat Geek should do a better job. If I wanted to buy tickets from Vinny on the street, then I would have to put up with this unprofessionalism. But I bought tickets from what I believed was a valid company.

I still have not heard anything from Song Entertainment aka Song Entertainment P3. Left them a voicemail and called multiple times.

I needed to sell my tickets and the overall review of seatgeek were decent so I listed my tickets on here. I should've done further research and avoided using them. My tickets sold, I was happy because I expected to get reimbursed within the two weeks. I thought it would work like Stubhub. I was wrong. I decided to check my status and I read that you do not get reimbursed until AFTER the event. Naturally, that ticked me the wrong way. I reached out to their (lack of) customer service to get more information. It bothers me that the tickets that I paid for has been sold to someone else, seatgeek has been paid for it, but will not give me anything until AFTER the event. This is to protect their "buyer" but how about your seller? I now do not have tickets that I paid for (now belongs to someone else) and I haven't got paid. This event isn't until July. So now I have to keep my eye on this for two months! Oh and what did their customer service say "you are guaranteed payout IF the tickets scan at the event." So what if this person that purchases it from me, doesn't go for whatever reason? I don't get reimbursed because it wasn't scanned? That shouldn't be my problem. I should get paid for what I sold. Seriously, this has me beyond aggravated. I never will use such a company again. My solution? Pay me what I am owed and be done.

CHEATED ME OUT OF MY MONEY & kicked me down to fend for myself

If i could give them NO STARS. I WOULD.:: BEWARE:: THIS WAS THE WORST TIX PURCHASING experiencing ive EVER encountered!
It was my BESTFRIENDS birthday and I had gotten her tickets to see a concert at the LA Forum (we came ALL THE WAY from san diego)... throughout the day, i was trying to keep tabs on when SeatGeek would send me my ticket. But as the day dawned closer and we were close to the forum... I NEVER GOT THEM!. I tried to find a phone number to call them because it was an emergency--but there was NO number to be found. The only contact information they have is an EMAIL address! I sent out emergency emails ONLY to find that THEY WERE CLOSED and would get back to me "as fast as humanily possible" - I went through their recommendation to contact the seller directly... reading through the instructions seat geek stated that there are "clues" on your email to indicate who is the ticket seller and what number to contact them. I looked at my email confirmation number... and could not find these so called "clues" in my confirmation email! I was soooooo embarrassed and upset we werent able to see the concernt,. And that this gift i got for my best friends birthday turned out to be a pain in the butt.!.

I contacted customer service the next day... the rep said that the ticket seller cancelled and refunded my money on the 28th. However, my statement showed there WAS CHARGED FOR THE FULL AMOUNT ON APRIL 29 and THERE WAS NO indications of any type of refund! Where did this rep get that information from? And why didnt they notify me!? If the rep and tix seller cancelled their tix on april 28th. I SHOULDNT HAVE GOTTEN CHARGED on the 29th!. AND THEY HAD PLENTY OF TIME TO NOTIFY ME about this issue! (the concert was on may 3rd) BUT i received no emails, phone calls about this cancellation. And i found out all these problems the day of the event. THAT IS UNFAIR. We drove to san diego to the LA to be embarrassed and upset that we took this trip for NOTHING!

I AM SO DISAPPOINTED in this customer service. Their indeceptions and lies when they told me that i got refunded.! SUCH a waste of my time and MONEY!

This was my first time buying from Seat Geek, and without a doubt it will be my last. My entire experience was absolutely infuriating. I urge whoever reads this to carefully consider buying elsewhere.

I bought tickets 2 months ago to an event I'm supposed to go to tonight. I spent over $2,000 for these tickets (which included hundreds of dollars in service fees paid to Seat Geek). The tickets were supposed to be mailed before the event by the seller. Originally, I wasn't too worried about the ticket delivery. Of course, as the event crept closer that would change. Here it is the day of the event and the status of my order shows the tickets will ship soon, support was unable to get the seller to release the tickets, and I now have to buy from another vendor... To an event that's prices are now through the roof. Oh yeah... And this is an event outside my home city that I bought plane tickets and accomodations for.

In the past 2-3 weeks I have reached out to the support team via phone and email 10+ separate times. Each time SeatGeek promised they would get ahold of the seller to figure out what was going on. And each time I would be lucky if I ever heard from that same support rep again. It's clear that Seat Geek support doesn't actually have the ability to solve problems. They're their to field calls and carefully sweep problems under the rug until the buyer is left with no other options than to buy elsewhere.

I am still floored by what a bad experience this has been. Hopefully I get a refund, but given my experience so far, I doubt it.