See Tickets

Awful company, the venue was rescheduled and even with ticket protection plan they are ignoring all my messages. Avoid them !

Seetickets are basically scammers. I bought tickets for an event in May 2020 which was indefinitely postponed. It has been rescheduled for April 29th 2022 - I cannot attend, but they will not refund my tickets without the physical ones being returned. The same tickets they failed to send. And there is no phone number to speak to anyone - emails to 'customer service' only in which you are given circular information that leads nowhere. Avoid at all costs.

Horrible company to buy tickets from. Please do not buy from these guys, they will steal your money.

Be in mind, they sell "Refund Protection" but only covers if they cancel or reschedule the event, if you are not able to go, you cannot clame a refund.

Would give 0 stars. Bought tickets in 2020 event postponed a few times, now postponed but no new date. Unable to contact customer services as it says my reference is in correct. No telephone lines open. Paid via pay pal who are refusing refund as over 180 days. Now I disputing on credit card. I am so angry about the situation I am considering legal action and media. Do Not Buy from this company unless you can afford losing your money.

Terrible company. Paid nearly £400 for tickets and have come down with covid.
No contact number and email address has an autoresponse saying its not monitored.
Only way to contact them is via an online form which takes about 24+ hours to get a response.
Requested a date change due to covid but they've said no refunds/ transfers/ cancellations. In an industry that has been hit hard by Covid how irresponsible to not offer a replacement date, it will only encourage people (who have spent a lot of money on tickets) to turn up to the venue's when they're covid positive.

Bought tickets for Sabaton, the gig was cancelled and they refused to refund 100% of the order, "face value" they said.
Scammers.

Got a show tmrw I still haven't received tickets contacted them numerous times all I keep getting is a confirmation email I won't ever use or recommend this trash company ever again

They cancelled my event, then refused to refund 100% of the cost so I have lost £32.70 through no fault of my own - I have emailed them twice and they will not budge. I have tried to put a review of face book, but there is no option to leave reviews there

Don’t use them! We bought tickets via See ticket then went down with Covid. Their site tells you not to visit the venue if you have covid but they won’t refund the ticket price.

Total scam outfit. They stole our money for Riverside concert. "PsychoSteve" told us that Riverside canceled first half of US tour and our "money would be refunded". It was not refunded and, in fact, we can no longer even long into our account. My email to them came back as "undeliverable".Account number was gnF03156237220

Awful business. Truly awful. AVOID at all costs!
I sold tickets to an Ed Sheeran concert through the resale platform. The event is in mid June and the tickets sold at the start of this month (March 2022). As I bought the tickets from that platform, I could not sell them anywhere else. I will get the proceeds from the sale AFTER the event! Probably 10 days after! Simply incredible. See Tickets has been paid so I’m not sure on what basis it is ok to not pay the supplier of the tickets for 3 months? Customer services are awful - virtually non-existent - slow to respond - boiler plate answers - no attempt to provide any service.
I even found the CEOs email address and contacted him directly. No personal response - handed to a minion and swatted away - referred to the Ts and Cs. I’m sure the Ts and Cs say I’ll get paid after the event. I’m sure by implication I will have agreed to those Ts and Cs. I did not read them - I had no choice but to use the platform. In any event those payment terms are blatantly not fair.
Please avoid this business like the plague.

Would rate 0 stars if I was able to. Myself and my partner have split abs he wanted to gift me the tickets we’d purchased. See tickets refuse to change the name on the tickets saying I need to buy through Fan to Fan when I’ve already paid before. Also one of there T&Cs is “14.tickets purchased through fan to fan market place do not guarantee entry” so wouldn’t risk it as I’d be travelling 4 hours to attend. Would never purchase from see tickets again abs would recommend others don’t. Highly recommend using ticket master they do allow you to change the lead booker which I wish I had know at the time of purchasing

We had tickets booked to see Chris Ramsey 20/20 tour; it was rescheduled for the 31st March this year (Covid); then 3 weeks before the event they moved the date to the 30th, said they had made a mistake, and we can get a refund if we wanted, they then retained £12 of the value because we had to cancel as we couldn’t attend (toddler at home, unable to move babysitter).
Looking online Chris Ramsey is in Leicester on the 31st, and unsurprisingly the tickets are selling for more on that date than the 30th.
Emailed to complain and ask for the extra money back, no response.
Really annoyed, I won’t be using seetickets again, and I’ll be letting the management company that Chris Ramsey uses know as they should know how a supplier treats their fans.
The apology from the company is about the inconvenience, not the underhanded move in changing the date last minute so they can get a bit more money reselling tickets on a better night, you did a shady thing and changed the date last minute without asking, it’s inconvenient, yes, but it’s also just a really poor way to treat your customers.

Two days to the gig and I still have no tickets. App that you MUST have to get tickets does not work. Same error message despite reinstalling app dozens of times. Took my money no problem but no way of getting the tickets. Garbage company. Ref 68643926

My experience is the same. They don't give a toss that they make the cancellation. They make a ton of money keeping fees back.

Promoters cancelled 2 showings of a play last minute - thank you Omicron… Seetickets kept about 30 pounds (about $50 US) when I had no control over the cancellation and I would’ve rather been offered a different day. Did I mention it was last minute while we were on vacation? Ridiculous!

Like many others on here I would not use See Tickets again. I can’t attend the event I’m going to and that’s fine but to not be able to use the Fan to Fan Marketplace as it’s currently unavailable. I just have to say good buy to £179. Life events get in the way which I get but See Tickets add to any disappointment and frustration due to their lack of customer service. All you get is what is in the t&c. Yes there are some ok reviews on here and other sites but please spare yourself the emotions by buying else where!!

THEY DO NOT ISSUE REFUNDS IF YOU CANNOT ATTEND UNLESS FOR A SPECIFIC REASON. PLEASE MAKE ALL YOUR FRIENDS AND FAMILY AWARE.
I am no longer able to attend an event in April (just over a month away). I requested a refund and received the following response:
"Unfortunately we are unable to offer a refund or an exchange as tickets are
strictly non refundable and non transferable as per our terms and conditions
of sale. Our terms and conditions can be read at anytime at www.seetickets.com.
We apologise for any inconvenience this may cause."
YES, PRETTY INCONVENIENT AND PRETTY GREEDY CONSIDERING YOU ADDED A BOOKING FEE AS WELL

Never ever buy from See Tickets! As many others said it before me, it is so annoying that in 2022 you only get a very limited number of reasons for which you cannot attend an event - for which, btw, you need justification, medical documents & all. Why did I pay an extra fee as insurance for my tickets then? This is outrageous and goes against my rights as a consumer - people change their minds, circumstances change, but you should have the option of getting your money back. I'm pretty sure I won't get mine back. Poor communication & customer service. Big, big, big mistake buying from them.