Serenata Flowers

What went wrong you ask??? How about "everything"! Tired, cheap jaded flowers, broken foliage, crushed gerberas not to mention a serious lack of actual flowers! Purchased a bouquet to present to a woman at a golf presentation! Flowers were so shockingly bad, hubby had to dash out for a quick supermarket replacement and at £15 less cost, were in much better condition and altogether bigger, better, fresher blooms.
Serenata, how you are still trading is beyond me given the amount of complaints! Oh and your customer service STINKS!!! AVOID AT ALL COSTS FOLKS

Ordered flowers for Mother’s Day, when flowers arrived they were very battered, poor quality and most flowers wilted/dead. Looked nothing like the picture. Bad value for money, will not be ordering again.

Terrible quality of flowers. The picture showed a beautiful bouquet in wrapping and a bow but what turned up on my Mum's dooe was a box of squashed flowers with dead leaves.
tried contacting the customer service team via their website but it says an error was encountered and the form hasn't sent and to 'try again', Been trying to resend for hours but nothing.
Scam website, do not use. I will be taking further action against this company

Ordered bunch costing £44.99 and description was large. Arrived battered and damaged being the size of a hand held bouquet. Not what was pictured paid for or described. Disgusted.

If you want nice flowers avoid serenata at all costs. I paid £40 for a bunch of flowers online with serenata flowers which wilted after two days, the flowers I bought were in no way representative of what they advertised on the website.I received a bunch of flowers that looked like they’d been a rejection from the service station. Customer service team are just a joke, advice was to put the flowers in water.. really!! I would never have thought of doing that!! Countless similar complaints on twitter, and still no further forward to resolution. They are selling old flowers at inflated prices which you would barely pay a few pounds for. Would I recommend… definitely not. This company shouldn’t be trading as florists . They don’t even deserve 1 star

The difference between the pictured bouquet and what arrived is astronomical. Few sad flowers. Pathetic. VERY UNHAPPY.
I specifically asked for them to be NOT in a letter box as those are always crushed - no luck, they arrived in a letter box and ah, just made me and my mum sad...
So much for Mother's Day! >://

Very poor quality flowers, arrived in a flat pack and looked nothing like the picture on the website. Terrible value for money. Never again.

Ordered a guaranteed delivery for today for my mum on mothers day but they still haven't turned up! Have tracked the order and they have been sitting at depot since early morning. God knows what state they'll be in if they ever arrive. Cost a fortune too!!

Serenity flowers are a fantastic company to use to buy flowers from, I've used them before and really rate them, there flowers so beautiful, fresh, long lasting, smell lovely and look amazing, I orderd some flowers for my mum for m day electric blue orchards,
WOW WOW I was so impressed with them after mother sent me a lovely pic of them in the lovely vase I got her looked amazing, mother was overwhelmed by them, dilvery was made and delivered as
day as i required came well packaged and the price was very fair an was justified by the flowers, the pitures you see when you buy from serenity really does not do justify how beautiful each an everyone of them are, even better in person. Thankyou so much for presenting so many different and wonderful batches of flowers. Kind regards.

Had the flowers delivered today for mothers day. Cheap flowers could have picked up a better bunch at aldi. Box battered flowers wilted 🥀. Driver miserable as sin. Spoilt a lovely gift from my son. I would never ever buy from them. Avoid at all costs.

Probably the lowest quality flowers I have ever ordered, very disappointing. Ordered the flowers for Mother’s Day to arrive a few days early. Leaves dying already, they look nothing like the image a purchased.

Received flowers as an early mother’s day present from my husband and 2 boys. Flowers arrived where letterbox flowers, my husband literally thought a bouquet as per picture would have been delivered. Delivered to my place of work, fortunately I had a vase to place flowers in as per aftercare instructions given. Flowers arrived flat and crushed (the flowered didn’t actually pass through a letterbox and where hand delivered) box was damaged and flowers inside where limp and in much need of moisture and a good drink-unfortunately it was too late for them. I contacted Serenata directly who asked for pictures to be sent through, there was a lot of back and fourth with theirs customer service saying that seasonal flowers may result in a variation from the picture in the advertisement. They wouldn’t accept that the quality was poor despite pictures of petals falling off the delivery within 6hours of receipt of delivery. Eventually after 15plus pictures being sent through they admitted they would resend the flowers to which I asked that my husband be given a full refund. What was supposed to be a nice Mother’s Day gift has left a very sour taste. Never will I send letterbox flowers and my husband lives to tell the tale that he will never make the same mistake again!

Absolutely the worst flowers I have received to date . The flowers did not look anything like the ones I ordered , the remaining flowers were broken and petals fallen off. Despite contacts with serenata flower they did not offer to address the issue and blamed it on aftercare !!!!! The flowers were received damaged and missing so I’m not sure what aftercare they were referring to .
Please stay away from this company , they are utterly awful.

Beautiful, affordable flowers, always delivered on time! I love quirky emails, too! Wouldn’t order flowers from any other company.

Avoid them at any cost! Ordered flowers for women's day, even paid extra for a guaranteed delivery, and they could not make the delivery at all!And when you try to contact them they just send you the same automatic email... WOW!!!!

We ordered what we thought would be a beautiful bouquet for a dear friend who was facing the first anniversary of her husband's tragic death.
When they arrived they look like a cheap bunch of flowers that we could have picked up at a supermarket for under £10.
I wrote to complain and got a standard 'no, not our fault' response - "After reviewing the image, our floral team has confirmed that the bouquet has been made to the correct quality and size as expected."
Apparently if I'm not happy with them in five days then I can send them another photo and they'll 'look into it further'. Apart from the fact our friend has the flowers, not me, so I won't know how they're looking without asking her, this is absolutely rubbish service from a company that charged us £50 for a pathetic bunch of flowers.
Have a look at the photo and judge for yourself if we got what we ordered.
Just wish I'd read the reviews before deciding to use this company, needless to say was the first and the last time.

Ordered flowers to be delivered on Valentine's Day and they arrived late on 15th Feb. No heads up they would be late. No apology. No refund. Just a reply saying "95% of our deliveries are on time" as if that is of any comfort to the 5%! The whole point of ordering flowers for Valentine's Day is for them to arrive on Valentine's Day. And if they do not, then they should offer a refund. Very simple customer service, if you don't deliver what the customer paid for, you should refund that customer! Terrible.