spectrum.com

One word of advice. Whatever person from Spectrum you talk to about their service and plans you're considering, GET IT IN WRITING (Email) BEFORE YOU PROCEED WITH THE INSTALLATION. I spoke to a very pleasant lady when discussing the Internet and TV service plans (including DVR boxes and Apple TV boxes.) and when all said and done, I wrote down and repeated 3 times with this representative what exactly I was getting and for how much. So, instead getting my Triple Play Gold package with 200+ channels, 2 DVR boxes and 3 Apple TV boxes, 400+ Mbps download Internet speed, I got the standard Triple Play Select package with 125+ channels, 2 DVR boxes and 1 Apple TV box and 38 Mbps download speed. A far cry from what I was promised.
To make matters worse, the contracted installation technician pulls up in a rusted out van with a Spectrum sticker slapped on the side of his POS and was very unprofessional, couldn't offer any assistance with training on the equipment or service, had no literature on the remote, channels, DVR's, or anything. This guy couldn't get done quick enough. Just an overall disappointing experience. Now, 1 day later, of course I'm trying to unravel this mess and after talking to the internet dept. at Spectrum, remotely test and confirm that my internet connection is very, very low and contributes it to faulty hardware. His advice, "take the modem and Wi-fi router back to the Spectrum store and get a new one". No offer to send someone out to fix the matter, just you go and take care of it. Then, when I talk to the TV dept. at Spectrum, I get a very pleasant representative that agrees that I do not have the channels I was expecting so she quickly and remotely activated the Triple Play Gold channel pkg. Lastly, I have to figure out why I only received 1 Apple TV box rather then 3, that is when I got transferred to a very rude customer service representative only to find out that the order they had on record was completely wrong and said if I want the Triple Play Gold TV pkg. And the other 2 Apple TV boxes my bills would have gone up to over $200/mo. When questioning why I was told I was getting (explained above) for the amount promised for 24 mos., she said the Spectrum person must have made an error and there was nothing she could do about it. Now I'm steaming mad and said you mean to tell me that you are going to just tell me the sales rep made a mistake and too bad? More or less, that was the answer. An hour later, I get an email confirmation that my bill will now be $36 more a month (for activating the 200+ channel TV pkg) and if I want the extra 2 Apple TV boxes, that will be an additional $15/mo.

The bottom line is, BE SURE YOU GET IN WRITING what you think you're getting before switching or having an installer come out. Otherwise it's your word against theirs and you'll lose. As it is, I still don't have anywhere close to 400 Mbps internet speed, but they don't care. I had AT&T before making the switch because AT&T are in dispute with CBS and therefore don't get CBS or CW channels and the TV connection was horrible and always having to re-boot the modem to get reconnected. I only wish there was a reliable, honest service provider in my area, but I'm stuck with horrible service or horrible customer service.

I called to get GENERAL information in regards to the package deals, and pricing. The first time I called the gentlemen was so pushy. He would give me information about one package deal, and then say "Ok, I'm going to sign you up for that package". I explained to him several times that I did NOT call to sign up for anything right now, I just want to get some basic information in regards to the packages & pricing. He continued to be persistent on signing me up for a package, so I told him that I will have to call back. He stated that "he will call me back in 10-15 mins". I told him not to call me back, I will call back when or if I wanted to start new service with their company. He caught an attitude, and hung up the phone.(this occurred on Sun. 10/28/18). I called back today hoping to speak with another Customer service rep that could explain things to me in a better manner, and not be so pushy. Well let's just say that today was NO BETTER. The young lady that I had spoken with stated that "she could not discuss any package deals, or pricing with me unless I provide her with my name & service address". I explained to her that I had the website pulled up as we spoke with the package deals, and pricing, but had a few questions in regards to what premium channels were included, if any in what packages. She explained to me that " the pricing on the website was NOT CORRECT, that the pricing was off by about $20". Umm, excuse me I'm not sure about anyone else, but $20 is sort of a big deal, and if the prices online are not correct, when will be corrected. 2 bad phone calls to this company just to get some basic information prior to starting service with this company just put a bad taste in my mouth. So with that being said, Spectrum will NOT be a service of my choice, and also after reading ALL of the BAD reviews. I'm completely satisfied with my choice.

I called Spectrum because raised the price on my one year agreement prior to the agreement period ending. The rep talked me into buying 2 Apple TV's saying it would save me a lot of money. She lied and said that they came with Hulu Live and Netfix free. I asked her about my box with the DVR. She said this came with cloud which held more space and would save me $12.99/month, lied and never told me it's $10/monthly. Never informed me that 2 boxes aren't necessary. You can have 1 box and watch on the APP on the other TV. I asked her what if I did not like it and she NEVER informed me that once you opened the box you are stuck paying it in full. How do you know if you like something without trying it?
I spoke to 3 different supervisors who all lied as well. I was told that you cannot return opened Apple products. I called Apple and they said you can return within 14 days but I can't return it to them since I did not buy it there, but Spectrum can! The 1st 2 supervisors said that they could not listen back to the call which was a lie. They also mentioned about me signing electronically which is a lie because I did not. The 3rd listened and twisted my words and said that even if the rep misrepresented what it did and came with that I agreed to it because they sent an email and because inside the box it had a note that said if wanting to return, which I did not read since I did not know I wanted to return until I tried it and disliked it after seeing everything I was told was a lie.
The email has a spot to sign the agreement, which I NEVER did sign. The way this entire thing was sold was unethical and based on lies and fraud.
I would like my money returned for both of these boxes so I can be done with this completely unethical, deceitful company. I could just refuse to pay my bills but I do not want to ruin my exceptional credit rating due to a horrible company that practices unethical tactics to rip off their customers. I would also like to note that I have been a customer since 1999 and this is how they treat customers of over 20+ years!

I started with Spectrum internet and voice (only) on 8-27-2020 and canceled on 11-02-2020. On my first bill there was an erroneous charge for "Service Changes" iao $61.44. I called and reversed the $61.44, along with $11.86 in "taxes, fees, and charges" smh. Throughout the first month I kept receiving email notifications that someone had added Spectrum TV. Of course they didn't make correcting any of this easy: I had to spend hours on the phone, and even drove to their office on one occasion to have the billing corrected each time. I finally cancelled my services on 11-02-2020, expecting a prorated final bill because they bill a month in advance. Well, when I called to cancel, no one mentioned that I would not receive a prorated credit, eventhough I specifically said that I would be waiting on my final prorated adjusted bill to pay it. So now, I am stuck with a full one month bill from 10-27-20 through 11-26-2020, eventhough I cancelled by phone with their customer service representative on 11-02-2020. Something told me not to get their services because they have allowed my debit card to be fraudulently used to pay for someone else's services without my knowledge or consent. And lets not forget that the first bill I received, as their customer, had over $70 added erroneously for "service changes" and "taxes, fees, and charges". I know that as consumers we have protections when our credit and debit cards are fraudulently used, but what about the elderly who do not pay such close attention to their statements or have the time and energy to drive around and make hour long phone calls to Spectrum? Everyone, please, if you get their services, pay close attention to your bills, the "terms of service", and your bank and credit card statements in general. If I can help it, I will never order Spectrum again - their business practices are shady.

If I could them ZERO STARS I would.
I called to cancel my service at the beginning of January, set for it to cancel the last day of my billing cycle, Jan 31st, was told I'd only be charged for the current billing cycle and the 31st I needed to return my equipment. Then I got my emailed bill for $170 instead of the $79.99 I should of been bill, which is only a wifi service bill (supposed to be $45ish but after all the bs fees it's $79.99...). Call to get it correct, assure me the extra charges are removed. The 25th I'm charged $159.98. I called and they said I wouldn't be refunded for the extra amount until I returned the equipment and to tell the store to refund it. So the 27th I took the equipment to the store and they refused to refund me. Called customer service the following morning. Was told I would receive a full refund to my card with 48hrs. No refund to my acct. Called them back the Feb 3rd and was told that request was denied and I'd be refund the 79.99 I was overcharged to my card within 48hrs. No refund in my acct today Feb 5th. Called again got told they don't do refunds to debit cards/bank accts & that it was sent to a sub company for them to send a gift card. Was given a phone number to call and ask for a update, called that number they had no record of my acct or any refund owed. Called Spectrum back and was told (raising his voice at me) that I was not going to get my money back and that I should of never called them, to just call my bank if I want a chance of getting my money back.
***I used there service for 3years and watched my bill increase $5-10 every 6months to a year each year. Finally got tired of it and switched to AT&T because that's the only other provider in our area.
MORAL OF THE REVIEW. IF YOU CHOOSE SPECTRUM DO NOT USE AUTO PAY AND WATCH YOUR BANK ACCT. BUT I WPULD NOT RECOMMEND THEM EVEN IF THEY RESOLVED THIS PROPERLY BECAUSE MY WIFI CUT OUT REGULAR FOR EXTENDED PERIODS OF TIME MULTIPLE TIMES A WEEK.

These people are literally tied with AT&T for worst customer service in the Nation. do NOT care about their customers and do nothing to resolve issues. All I get is the runaround and being passed on from one c/s rep to another and supposed supervisors who hang-up on the transfer of call. I have been a cable modem/internet customer since 2000 with Charter. As soon as it became Spectrum it all went to hell. *** I pay for 100mb of service speed. For over 1 YEAR I have had intermittent service with it going on and off and basically unusable service. I've called c/s multiple times and always get an excuse that they run diagnostics from their side and the results say the problem is on my side. When I get field techs that are sent to my home, they swap the modem and nothing changes. I tell the field reps what I have been going through and they state that they are the ones "in the trenches" and the c/s reps on the phone don't know what they are doing. So... they recommended that I get a better router. I swapped the router for a wifi one that has 8 antennas! Also purchased a wifi booster and still no better. My kids need the internet for homework and school, so there have been times that I had to put a hotspot to my cell phone to get them wifi - all while still paying absurd monthly fees to Spectrum. I got so sick of it that for a few months I just payed and never used the service. *** Finally, a friend told me to call c/s and speak with a supervisor and tell them to send a senior field tech that is also a linesman and can get up on the utility pole. In 2017 I get "Andre" to come to my home and after checking everything out says he will go check out the connection on pole. He comes back down after 30 minutes and shows me the results! The number before repair was somewhere in the 70 range, but once he fixed it went DOWN to 30+. He said the lower the number the better and told me the problem the whole time was some other tech must have disconnected my incoming line from the pole because it was very loose and had rain and elements going between the loose connection! It was all their fault this whole time! *** I've now called Spectrum over 5 times and last time spoke to a supervisor by the name of "Kathy Olsen" at *******742, who said if I can get her the number of the tech that came by and repaired, she would give me the 3 months of credit I was requesting. Not sure why I had to prove this, since this is their employee, but I assume they thought I was a liar and wanted to see me jump through hoops or hope I would get tired of calling. I've since called this supervisor "Kathy" over 4 times and get her v/m - where I leave her a v/m message. She never returns my call. Calling back in to the customer service line I have to re-explain myself all over again and then when asked to be transferred to a supervisor, I get conveniently "disconnected" and hung-up on, but they never call back. They have offered me a 1 month credit and I will not take it. Now it's the principle of it. I promise you I will eventually get my 3 months or I will cancel the 3 accounts I currently have with Spectrum (one being a large business account). *** I WOULD NEVER RECOMMEND USING SPECTRUM AND WOULD GO AS FAR AS PAYING MORE TO USE A COMPETITOR!

Ok well It is May 31st 2019, we have had spectrum since October of 2017. I can tell you right now are the worst company my wife and I have ever dealt with!

Starting December 2018 we noticed that our 200 mb of speed wasn't enough for the cameras and other things we have in our home so we though, so we went up to 400 mb and nothing changed. We kept checking the speed on our phones and computers and it would go up to 350 mb and then straight drop down to 50 mb. Our internet would work intermittently for months and we called and called and called about it had several techs come out they couldn't figure it out and by this time were in the month of March. We finally decided to go up to 1BG thinking that it would fix the problem and it didn't either and the whole time we are dealing with this my wife and I are both saying its the line outside, but they continued to try to fix the modem and saying the checked the lines and they were good so we let them do their thing.

We finally had a Supervisor Technician come to the house and he couldn't figure it out either so he put a test modem in our house for 2 MONTHS! The whole time we are going through all of this the Technician was not communicating with spectrum people so they could note it in our charts what was going on. During the time we had the test modem it was doing the same exact thing our internet was up and down and not working right. This man had been to our house probably 5 times between March and May.

Finally he called one day saying he has our new modem. He brought the modem to us and the problem was not solved STILL. Finally he listened to us and put a new line down and it fixed all our problems. Ya wanna know whats really funny is that we thought our phone was broke for 5 months and as soon as he put the new modem in and left we heard our phone ring for the first time in 5 months.

They said nothing was wrong with our phone the whole time it wasnt working thats why we didn't worry to much about it not working. We really only had it bc we had to have it for the gold package to get the discount but they lied to us and made us think it was our phone that was the problem when it wasn't. It was their piece of *** equipment. So now everything is finally fixed and we have been asking for a credit due to everything not working for 5 months, so they offered 75 dollars and we were honestly insulted but that was all they were going to give us.

Well we still haven't got the credit and now they are saying it was never offered to us and that we denied it. So if it was never offered how could we have denied it? This is a joke! So we are still fighting with them and trying to resolve it.

Time Warner Cable was the best and spectrum has ran their name into the ground! Spectrum and their customer service is the worse. When you try to even speak to a supervisor they are so uneducated and cold its unreal!

In April 2016, I signed up with Spectrum; it was the only game in the town I live in.

When I signed up, I paid extra for a box that, in the event of a power outage, would provide backup power for 24 hours.

In July 2017, I received a letter from Spectrum informing me that during a recent audit, it was discovered that Spectrum installed a standard modem instead of a battery compatible device.

Translation? sold me a piece of equipment that did not do what I paid extra for it to do, which was to provide back up power for 24 hours in the event of a power outage.

A technician came and checked it out. I thought it was possible that Spectrum had made a mistake. But Spectrum hadnt. They sold me a worthless piece of equipment AND it took them 15 months to discover this.

When the technician left, I called Spectrum to speak with a supervisor.

Spectrum has a policy that you can only receive one credit per year, which is a poor business policy, and I told the supervisor this. AND, since I had paid for a device that didnt work as it was advertised AND it took the company 15 months to figure it out, I felt that I was entitled to some compensation. My proposal was a month of free service for cable, internet, and telephone. The supervisor hemmed and hawed, and finally relented with an offer of $21.99. I pushed back, again citing the fact that Spectrum had sold me a worthless piece of equipment and it took them 15 months to figure it out.

The supervisor said he had to consult someone else, and came back with an offer of $50, to which I said no and hung up the phone.

Then I wrote this review.

The world has already gone to you know where in a you know what. And I am getting tired of doing other peoples jobs and not getting paid for it.

As a consumer I can only say that when something is installed by a company, ask them to check their work to make sure theyve installed what you paid for. Tell them that this happened to you once before and now you always double check that youre getting what you paid for.

In this case, Spectrum is a ghost [or spectre] of a company that does not understand how to spell good customer service. Shame on them for bullying this consumer or thinking that she would excuse such an egregious mistake, and an unwillingness to compensate fairly.

There is no other company out there that ticks me off more than Spectrum does. Spectrum, as a company, has to be one of the most frustrating internet providers I've ever had the displeasure of dealing with. There will be a few days I have a decent internet connection and then all of a sudden my internet goes off multiple times a day with no ETA on fixes or terrible excuses as to why it is down. Customer Service is always extremely unhelpful and provides the same useless tips to reset your router over and over again, and really don't give a crap. Once, my internet was down at the same time of day (12 PM) for 4 freaking weeks, no explanation as to why. Even then, while we were still trying to force Spectrum into fixing our shotty internet connection, we still had to pay for a full month of service despite it being down for 4 weeks with no explanation. Also, their monthly bill keeps increasing by the month to the point where you're probably going to have to pay an arm and a leg to continue using their service. A technician came down, replaced the router, and then left. Our 200mbps internet speed didn't even last 4 minutes until it went down again, and even then it seemed to be going off even more frequently. Now, our internet is at incredibly slow speeds, goes off 10+ times every single day, and is frankly horrible service for a horrible price. And those commercials they air on TV are not only insufferable, but also full of blatantly obvious and unforgivable lies any normal customer would know for a fact is not true. Once our internet was at 0.03 mbps download, 0.16 mbps upload. Also, they run a monopoly in my area, which means they are the only choice of service and only service that is not ridiculously overpriced. How is this allowed? How is a company able to get away with such scummy business practices? Spectrum doesn't deserve my money, and they sure as hell don't deserve yours. If you are looking for an ISP for your household, stay clear away from Spectrum. Also, if you're on Spectrum, do a favor and either cut their service and find a new one if one is available or move and get Google Fiber in places it is available. Let Tom Rutledge burn his own company down into the deep dark fires of hell where it belongs.

1. Last fall I had to renegotiate my contract from Time Warner to Spectrum. To keep just what I had with TW my bill would have gone up $35/mo. After 45 minutes in the local (now Spectrum) office, I agreed to a $10/mo increase. told me that I would have all of the channels I had before but I had would lose the 3 premium movie channels. I agreed to that. When the new contract went into effect, I lost several channels I had before and was told I had to pay for additional tiers to get what I had lost. I was lied to by Spectrum!
2. I will be watching a show (not recorded) and the box will suddenly reboot. Usually in the middle of the day (2-3 pm). Then I have to wait ~10 minutes to get my TV back. By then I have missed that viewing time. This is really bad when you are watching a movie that is not recorded. I called them to fine out why they rebooted at that time. Of course they had no record of the reboot.
3. Now I am having a problem that I will be watching a channel and it suddenly goes blank and a screen comes up and says, for example, "The Tennis channel is not available. Try again later". Sometimes it is several minutes, sometimes hours before it comes back. I called Spectrum and complained. They check the connection and a bunch of other stuff and said they found no problem (of course). When I asked to speak to a supervisor, the no-customer-service person put me on hold for 3-4 minutes. She came back and started by saying, "My supervisor said...". I interrupted her and said I want to speak directly to the supervisor. She said the only thing she could do was schedule a call-back, which I had to agree to. I was called back several minutes later and she scheduled a service appointment.
4. This has been typical service since Spectrum took over. I did not have nearly the issues with TW and when I did they helped me most of the time over the phone. So now I pay almost $200/mo for TV, Internet and cable. I would dump them in a second but they have a monopoly here.

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Spectrum placed calls to an unauthorized number and was told two months ago to delete this number from contacts. The caller refused to answer questions and read off a list of queries replying himself that the customer wouldn't answer his questions. He would not stop his run once he began, although I interrupted him about this on several occasions. Spectrum refused to remove my number from their data base and kept asking for the number I was calling on, despite my informing them that had a digital display right in front of them. This occurred with every call to their business. They continued to seek more information, including driver ID numbers to enter into their data base. Spectrum continued to place calls to this unauthorized cell that day, including an obvious crank call with a blocked caller ID. This was a purported customer survey, automated.

There is absolutely nothing legitimate about a business placing any call with a blocked phone number, and this is a telecommunications - internet company. I was basically cranked by the phone company. I called corporate headquarters in Conneticut and it took too many calls to get a person on the line, and then the switchboard would not transfer calls and repeatedly declined to identify their own business unit. The worker eventually admitted she was on the switchboard. She transferred the call to Legacy Escalation Services, and this customer service unit refused to acknowledge that it was customer service -- at every turn. His name is Mark. Mark wants the crap to roll down hill and told me to contact Spectrum in my resident state. He, too, claimed he did not have my phone number. What?

And no, no one can talk to corporate relations, public relations, or whatever absurd unit actually manages corporate communications in this hideous company.

I give this company one star, as this is a rating system. A star is supposed to indicate that you did something well, but this was contemptible behavior on the part of everyone I had to deal with.

This company needs to be under investigation. Is the CEO listening?

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On 3/27/2020 I reached out to Charter Spectrum 2 move my elderly mothers phone service to my house as she would be staying with us for an undetermined amount of time with being released from the nursing home. I waited an hour on hold and talk to a nice young man me and Michael who said it in order to do that we needed the four-digit code off the top of her bill. I had to explain to him that she had not received a bill in years due to the fact that when she was starting to go blind she placed many things on auto pay so just pull the money out of her bank account. So he said if I could access her phone that he would send me a code. My mother just lives around the corner from me so I drove right over there Michael sent a code and all was good until he realized I do not have phone service from Charter. So he was going to have to send me to sales but he notated account very well and assured me that I would not have a problem from there. Approximately 45 minutes on hold I got to speak to someone and sales. She told me that she could just Note my account but I had to go to customer retention two first shut her phone off but they should be able to handle everything from there. Get to customer retention another hour on hold and got told that we had to have the 4 digit code off the top of the bill. This is where all the arguing and Hassell started I told him that we'd already been verified it was like pulling teeth to get them to look in my account to see this. And when he did see the code in that I've been verified he said that code was no longer any good then it was only good for an hour and that I had to have the coat off the top of the bill. As my anger increased he decided to hang me off to a senior supervisor who was no more help then the representative but I've been talking too. So long story short 4 1/2 + hours on the phone and got absolutely nothing done. It is my opinion that these people are just there for a paycheck and do not care one bit about their customers. I now looking at other options for internet and telephone services! I would never recommend doing business with these people to anyone

I wish I could give this company 0 stars! are crooks!
My husband and I purchased iPhones from the spectrum store in Appleton Wi on 3/30/19. Since our purchase we have had an ongoing issue with our phones. We have contacted Apple and Spectrum to fix the issue. Both were unable to help. While talking to Spectrum on the 1-800 number they suggested we replace his phone. I said that our boxes were damaged in a flood- in which they replied it was not a problem and they would send out a new phone. A few days later I received a call that stated they couldn't and we would have to go to the store. We went to the store for 2 1/2 hours and had the phone replaced. It was very uncomfortable for some of the employees were talking very negatively about the customers and the home office employees. Regardless the phone was replaced. However the issues did not resolve. I call Spectrum regularly trying to get it fixed with no luck. Spectrum said I had until 4/30 to return the phone (per notes on my account). Finally I talked to someone who said they had no idea what was left to do and it probably best to return our phones. I again asked about me not having the box for my phone and they said it was fine as long as I had the cords. They said to bring it to the store by 4/30. I realized today 4/29 that the date provided was not accurate and I needed to have it returned by today to be within their stated policy. The manager at Spectrum 1-800 number stated because I was provided the wrong date, the manager at the store had the discretion to allow me the extra date so I could get my service switched - and again stated it was fine I didn't have my box. I went to the store where I was treated horrible. The girl there asked me what I needed and I said I had a huge issue. She said "oh great. Another one. Can't freaking wait to listen to another person $#*!ing". She refused to help me and said none of this was her problem. I needed my box and she wasn't taking my husbands. She said I had to call the 1-800 number. I left and called the 1-800 number where I was told that because they phones were purchased in the stores, where I was told they couldn't help me and had to be returned in store. I went back and said what I was told and that I was told that 1) Spectrum said it was fine I didn't have the box and 2) I had to return in the store. I was told that they couldn't and wouldn't return my phone. They were rude and so unhelpful. They said their computer wouldn't let them so even though it was within the 30 days, they weren't taking the phone back! They were horrible to me and refused to return my phones even within their stated policy. Although many people on the phone said there was no issue with the box. The store refused to take it - even though they returned my husbands first phone without the box - no questions. I tried returning my phones within the stated time and was rejected. I was talked down too, I was treated worse than dirt, laughed at and completely discredited. The way I was treated was horrible. The laughed at me and my situation. I called Spectrum after I left and they were shocked and had no idea why they would not help. I feel like I was being discriminated against by this store.
After filing a complaint with the BBB, I finally had someone call and help me. Matt from Spectrum stated he would accept our phones and have them graded to see if they will return them. (I made a bet with my husband that they will find a way to reject them). Matt told me to send in my phones, boxes, headphones, and chargers. I did. A few days later, I got a call, sure enough, the phones just missed being a B grade, so they could not be accepted. They sent me pictures or all these scratched up phones. Funny thing, in the pics you can clearly see a film over the top of the phones. One "scratch" was clearly a thumb print and the others looked to be on the film, not the phone. Spectrum said that would send me back everything that I had sent them, for they would not return them.
I got a call a few days later from FedEx. Regardless of Spectrum having my correct address, they mislabeled the phones and they could not be delivered. The only way to fix would be 1) have Spectrum call FedEx and updated 2) me come to the FedEx store to pick them up or 3) be returned to Spectrum. I called Matt to have him contact FedEx. Matt called back and said the FedEx would not update the address. I ended up then tracking the phones down and picking them up. When I got there, I asked FedEx why they wouldn't change the address. The woman called a few people, and they have no record of Spectrum calling to update my address. Frankly I believe FedEx that Matt just lied to me. Anyways, I open up my phone and to my surprise, there is only 1 phone, no cords, and no headphone. I call Spectrum and leave a message for Matt. I call the customer service line, they tell me they have no idea where my husbands phone is. They said they will have someone call me within 48 hours. Over 72 hours later, I get a call. They finally tracked down my husbands phone and I should have it tomorrow. They proceed to inform me that my cord/headphones are gone. When they get phones back for grading, everything except the phone is put in a box to be destroyed. The woman at Spectrum says she will reimburse me $80/phone since I now have to repurchase the cords/headphones. I get my husbands phone in the mail today - again no cords, headphones and original box. Again, all was destroyed. Also, the "scratches" they saw on his phone are not there! They clearly are pulling a fast on me so they did not have to return my phones.

I have every intent on talking to a lawyer about this case. They are horrible to work with! They will do whatever they have to, to pull a fast one on the clients. Be careful if you work with them. They have no intent on helping you, or following their promises!

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First time ordering a bundle, first time using Spectrum. talked about how much money I would save by going with Spectrum for phone, TV and internet and quoted me a decent price. I scheduled a service call at my new address to install cable in 2 rooms. The guy is great, comes out on a holiday, sets up my TV. Wait, it's supposed to be TWO! Oh, the order doesn't say that. So the price is going up. I'm a little annoyed but ok, so he sets up the 2nd room. Over the following few days, as I'm moving, I can't figure how to record any shows! So I finally bite the bullet and make a call. They say, well, you didn't order DVR. What? I didn't know cable packages came any other way! Directv never asked if I wanted a DVR! Why didn't Spectrum say? OK, well someone will come out to set it up, but it will cost more. OK, I say, and while you're on the phone, it's been 7 days and my home number still hasn't been ported. They say next Monday, which will be 13 days. Ok, only then something changes and no one can call me on the temp number I was given. Forget it, I'm not even going to bother trying to call Spectrum again. But there's a serious problem with the TV. I have to fight it every time I turn it on, sometimes taking 10 or more attempts to get past the blue screen and NO SIGNAL box. When it does come on, it's likely to be on mute and I have to change channels to get volume. (The installer said it's a common problem with the brand new boxes). Plus, once the DVR was hooked up in the living room, I have TWO channels I can view on the bedroom TV. TWO! What the heck happened? It worked before they hooked the living room up with DVR.
I got out the booklet the installer gave me and tried to research, only the booklet diagrams don't match my remote. I look up the service number in the booklet, call, and it's a bad number.
Really, how much more could Spectrum do to send me back to Directv? There is absolutely NOTHING that worked the way it was promised, and I am now about $35 a month higher than quoted. Not worth the money, not worth the aggravation, especially during the stress of moving - it really could not have been worse. And the mess! I can't believe this is what a cable install is supposed to look like?

I've been dealing with them for 4 days with no direct answers. 3 weeks ago, the first attempt to get internet service, the technician never showed and no courtesy call to inform so. When I called gave me 2 days later with no guarantee they would show, so I just cancelled. Who can keep making time out of their schedules for maybes? I call 4 days ago, get the self install because of the issues with technicians and it arrives Saturday. I get it all set up, no service. I call, only to find out the previous tenant had a no pay disconnect so the lines were not live. They schedule an appointment for tomorrow between 1-2p that I told them I couldn't do due to work and not trusting a technician to show up, not making calling off work beneficial. Why should I lose pay for a maybe? They put a fast ticket in for dispatch to call me within the hour. They don't. Call again, same spiel. They dont call again. Fast forward 2 days to today, it happens again. Call back, same spiel same information except more irritated and no patience. Keep getting told they can put a ticket in, I explain well that's happened 3 times now who can I speak to that can actually do something? Apparently no one but we can schedule a time for someone to come out 3 days from now. Mind you they already took the money out for the 1st month and by the time, if they show up, it gets installed, itll be a week later. While trying to talk to billing and see if I can get money back for all this bull$#*!, dispatch finally calls. They give me the same bull$#*!, set up an appointment for 2 days after the initial install for later. I ask is it guaranteed? They tell me no it's not. Things happen people call in get sick so I cant guarantee. I tell her well that's the point of an appointment and clearly with an appointment later in the day you know way beforehand if your shorthanded. Response was well were human things happen. Well I'm human too and have to keep making changes to fit maybes in. I guess I'm not human enough to matter. $#*! me right?

I set internet service set up for 2nd residence appointment a month in advance, gave me set time btw 10/11am. no showed! Called, they stated I cancelled apt, I told them that's impossible as I was still waiting- as they researched they said that THEY cancelled apt stating that they had diff name than acct name---I WANT TO KNOW WHY NO ONE CALLED TO VERIFY THIS PROBLEM -So were caught in #1 LIE! Since diff name so decided to just say hell with apt! BAD business! Yet I still have to pay for stupidity and travel another 85 miles away back! Had to schedule for 2 wks later, which leads me to this morning confirmed time by message coming btw 9-10 am, drove another 85 miles again! Waited... then got call said SUBCONTRACTED co, "Jaguar" was not coming for 2 more hours! I could not stay all morning but contact girl on phone -getting smart with me told how busy they are & how least important my time was to their company! I contacted Spectrum direct made me wait 40 min on HOLD then told me nothing be done& no reimbursement for my time This company and subcontract co. Disrespected my time, makes bogus apts, lie tactics then when someone comes out, its not either of men told was coming, proceeding to tell me I AM to supply equipment, cords wires etc. What kind of $#*! is this company?! You brand yourself with reliability and professionalism but you have shown nothing but disrespect grief disgust anger anxiety lost time and wages and expect me to PAY YOU for your incompetence.! When I ask this man if he was any of the 2 men promised to show up, he proceeded to belittle me and say "I don't know who those people are! And I'm here to put cable in! Well this guy did not know the "hell" I have been thru at this point, He then ask for "wires" as his exact words. With much confusion not knowing what he was talking about with all his babbling! Turns out I am to supply an extension cord to plug in router in the wall! What kind of crap is this! Plug it into the wall! There were at least 4 outlets for him to choose from just the plug the stupid this in why is this crap happening over a 5 minute apt. So when you finally read all this to this point and wondering why I'm making this complaint is to sum up how disrespectful you are to your customers of their time money patience! And then proceed to tell me I have no recourse for this unprofessional behavior from Spectrum, from Jaguar from all the staff when I complained! YOUR CUSTOMERS ARE ALWAYS RIGHT. Need to redo your policy and your manners to customers... and oh yes keep appointments I should not be charged anything for this kind of treatment would you like to be treated like this? I think not... had cable by original company for 35 yrs and never been treated so badly. I am professional person with a college degree. Making sure this does not happen again to me or anyone else should be a priority You get a big fat zero and I will share my experience with many others since I was told that you can do nothing to rectify all the wrongs that just happened to me and my family. My out of pocket loss on this is about $300 for 5 minutes of one of your professionals time which right now is worth zero.

I'm posting my story for small business consumers, who do not need anything more than 10MBS (email, file transfer, most basic streaming), to consider other options before going with Spectrum.

I paid my Spectrum bill with my with my Business AMEX, I have confirmation numbers from Spectrum as well as confirmation texts and emails from AMEX which I was more than happy to show! I came into my office this morning and no internet, but my modem shows connection. Called office said there's a billing issue and I owed 270.00 (176.89 past due two months). I explained they charged my AMEX, but didn't argue figuring i would sort out what went wrong later and paid with my credit card. Rep then tells me they will reconnect for 199.00 PER MONTH! Asked to speak with a supervisor and ended up with someone from residential who said my promotional rate was no longer valid! After inquiring how they can charge me more than double what I was paying, and almost quadruple than their competitors, she could not give me an answer other than stating I needed to talk to someone from business and none of them where available. I told them to have them call me with an answer or come get their equipment (they installed their hotspot on my ceiling).

I then called Hawaiian Telecom. Hawaiian Tel charges $39 for 11mb service. Free install from Hawaiian Tel as well as no contract! Spectrum charged me 99.00 to install my service and 89.00 a month for 60MBS. Yes, because of old copper wiring, the speed is slower than Spectrum, but, I'm using it for just business for myself and a few employees, not gaming.

UPDATE: Apparently there is only one business manager on the island who can call me back, and I was told by Bert, since I was disco'd (how professional), I can only be charged the standard rate of 199.00. Also, I can be upgraded to 100MBS from 60MBS for the same rate. I told Bert to come and pick up their equipment.

SAD... If you just need basic DSL internet go with Hawaiian Tel to show Spectrum they are not the only game in town! I think I'll invest the $700.00 a year I'm saving on my own business, and not line the greedy pockets of Spectrum!

One more thing, I'm not perfect, I've paid my home cable bill late when business was slow, and didn't complain if I was hit with a $9 late fee. But double?

I want to publicly express my appreciation to the NYS Department Of Financial Services for their help with Banco Popular (a. K. a. Popular Bank). Banco Popular had already thumbed their noses at a complaint filed with the federal CFPB (Consumer Financial Protection Bureau), but the complaint I filed with the NYSDFS got results - the Banco suddenly had a change of heart!

The reason I'm giving 4 instead of 5 stars is because the NYSDFS didn't confirm with me that the problem was resolved; just closed the case after hearing the bank's response. It's better to "close the loop" and confirm with the original complainant that the problem was actually resolved.

We're very disappointed with the studio unit. The room is like a 2 star hotel at the best. The pictures of the unit provided a much different impression on the size of the room. The love seat was so small it really only held one person so I brought an outside chair to sit on where there were two of us. The resort had no restaurant so how you'd eat without going out for meals is a wonder to me with not even a microwave. The noise level from other rooms was loud from normal conversations. Even at 3am one morning.
We were not informed at check in that there was central parking and that there were golf carts with attendants available to help get bags, etc. to the unit. I was charged for parking when I didn't have a car.
We were unaware the studio is a privately owned unit and as such does not offer the same housekeeping amenities. At check in, we were treated as misfit as we were in a privately owned unit.
The one shining star was the staff as were extremely polite and helpful giving us rides in golf carts as the entire campus is very very hilly.
Fortunately we had relatives on campus with a two bedroom, full kitchen and large enough seating for the 7 of us so it was not a miserable vacation but if they had not been there it would have been miserable.

We re-established cable with Spectrum after having had service thru them, as Time Warner Cable, several years ago.

ISSUE #1 We had service activated with multiple receivers in several rooms. We realized a few weeks later that we could not watch shows that were recorded on one set in another room. We called and were told that Spectrum no longer offers this "whole house" service to 'new' customers. After discussions with several representatives we were told could install it for us since we had that service with them in the past. They set up a service call to remedy the issue.
The technician who came to our house.
1. realized or system was never hooked up correctly to begin with, so we were not receiving all the services we had been paying for, and
2. He ultimately swapped out our equipment and had it functioning so that we could watch shows recorded in one room on a set in another room. We were only able to record on the "main" system in the family room but were now able to watch the recorded shows in another room. We still would not be able to set up recordings in each room as we had in the past with both TWC and Direct-TV. Nevertheless, the functionality was better than before. Sub-par as compared to Time Warner previously and to Spectrum's current competitors, but better than they had initially setup.

ISSUE 2. We were willing to accept this, HOWEVER, 3 weeks after the technician had come out to our house to remedy the issue, we found we had lost all DVR functionality on our second set. We called customer service 3 times and got 3 different answers on how to resolve the issue.
We finally got through to a supervisor who insisted that their system could not provide the ability to watch shows on a second set. We explained that this couldn't be accurate since we in fact had the service for close to a month when it disappeared without notice the evening before. He then insisted that the service we had "was a fluke" even though their technician spent several hours at our house setting it up. The supervisor then said, "the fix" that the technician had made was only supposed to be 'temporary '. Again not only inaccurate, but a positively ludicrous statement. Why would they swap out equipment and spend close to 2 hours putting a system in place as a 'temporary fix'.

At the end of it all, he told us that the only thing he could do was hook up a 2nd DVR, but we could only watch shows that were recorded in that room. Of course, we would have to pay for the "additional service". It was the most maddening discussion we have ever had with any vendor.

In a nutshell, while it is true that signals are not lost during heavy rain storms as they can be with Direct TV, Spectrum's service is sub -par with respect to room-to-room functionality; the 'Search' function is much worse than we've experienced with other providers; and worst of all they have no desire whatsoever to satisfy their customer.

They repeatedly mis-stated that they could not provide a functionality which had in fact been working until they abruptly and without warning stopped providing it.
If I could rate them a Zero I would...

As a former employee, I have worked for spectrum for 5 years. I can firmly say this company has no respect or value towards their PSW's and Nurses. The management and staff look down on PSW's and nurses. The pay rate is not what you expect. When there is not enough hours you are stuck and out of work which happened quite frequently.
When asked for vacation you need to give 6 months notice good luck getting Christmas holidays and New Years off! You are expected to work every holidays and weekends. The management is terrible, very demanding, and do not encourage their employees at all! I once went a manger (Karleen) and addressed my concern to get request time off she replied," I don't give a rats ass". I mean come on. They are very inconsiderate. I Had said I am taking courses for nursing she had replied, " you are not the only one taking nursing courses---others are and they are managing". The point is after 5 years I have come recognition spectrum management is absolutely terrible and have no consideration towards people.
During Christmas, spectrum holds a separate party for PSW's and nurses. Meanwhile the staff of spectrum has their own private lavish party when the PSW's and Nurses attend to lousy Sheraton Hotel. One of the coordinators approached me and said, Oh how come the PSW's and Nurses have different Christmas parties? I was so shocked and felt so devalued. Its sad because the PSW's and Nurses are the backbone of the company and bring in the hard work.

Also when you start to work, you will be expected to work with all the difficult clients, heavy clients, bed ridden especially. Etc. Do expect to experience back pain, severe hand pain and hand cramping, wrist pain, mental stress, and feeling of being unappreciative.
I hope this message will open peoples eyes and save them from the trouble of having to experience what I had. There are so many better companies out there with great pay etc, just look!
Spectrum is a mockery to healthcare.

I love the concept of the natural medicine alternative and would like to be apart of this but I can't even try this product because it's so way over the top almost arrogantly overpriced. When bring their prices significantly I can try it and evaluate it. Until then 1 star.

We moved and decided to go with Spectrum services as we had them prior with little issues. Well that was a big mistake. We signed up for the Spectrum TV and Internet bundle. Instead of Spectrum TV boxes, sent us Apple TV boxes. We called them to report this error, and they said no problem just drop off the Apple TV's unopened to the nearest UPS store. So we did. UPS opened the box to scan the serial numbers of the devises for return. One of the devises is being returned to us because UPS opened the package. Spectrum refused to do anything for us because they said they couldn't prove who opened the package. So I called UPS. UPS verified that the package was brought to them unopened. They said that a Spectrum representative needs to contact them due to their contract with them. So I called back Spectrum who told me they don't do that and I'm basically out of luck. Most of them were very rude over the phone and before letting me explain kept raising their voices over me to tell me I opened the package and there is nothing they can do. I have asked them to go back through the recorded phone calls to hear that we never requested or purchased Apple TV's multiple times. They continue to say they will but I have heard nothing. They also included Spectrum TV on our bill even thought we never even had the service and I have had to make multiple calls to try to correct this. They also left the internet cable across our driveway for over a week which was a safety hazard. I HIGHLY RECOMMEND NOT using Spectrum if possible. They will send you things you don't order and charge you for them. Their customer service department (with the exception of a few who did not have the authority to help) are rude and sarcastic and do not even let you speak.

I have wi -fi internet service with spectrum. Spectrum now offers mobile service. I contacted spectrum on 7-19 to inquire about mobile service. The sales rep set up an new order. I called spectrum back the next day to request an adjustment be made to order as I wanted to cancel out order. The rep stated order would automatically cancel out. I followed up on 7-22-19 and spoke with another rep that advised me to place a new order. I placed a new order thinking everything was good. I received email requesting additional information needed to process and provided to spectrum. At this point no money had been taken out of my account for purchase. Later that afternoon I called again spoke with different rep that informed payment was applied for order and I should receive email with tracking number order details and delivery date and that the other order was canceled. I checked my account and noticed that I was charged twice. I was livid and called back once again got different rep that told me that since payment was processed for both orders I just had to wait to receive in the mail and refuse order and then wait for spectrum to receive package back before I could receive a refund. I continued to call back and got the run around from different reps and finally got a supervisor that tried to somewhat assist with canceling wrong order but was unable to because both orders were already mailed out and payments processed. So now I'm just left in limbo waiting for packages to arrive out my residence and refuse the wrong order and then for it to be returned back to spectrum, then wait two more days before spectrum will refund my money back. It just feels like spectrum is running some type of scam just taking money and processing an order in spite of customers request to cancel. I think it would be in my best interest to take my business elsewhere.

I bought a new house and turned off my internet at the old house. Got the bill. billed me a full billing cycle for 2 days. I called in and after bring routed through 3 people, was told - That's just how it goes.

Also learned when getting the new service turned on that I had been paying the same price for half the speeds at the old house. They didn't even sell that low speed package anymore - but they sure were billing me for it and never offered me an upgrade.

I've had customer support hang up on me rudely. I guess I shouldn't have told her to blow her nose sense I was tired of hearing her suck snot in my ear.

The service acts up quite often and goes out without reason. Sometimes the phone app will tell me there is an outage but usually I just end up resetting all my stuff and stressing that its on my end (when it is not).

Calling in is a pain in the ass. I have been unsuccessful getting them to update my account phone number for 10 years. So I have to try and recall old information for them. Because they won't update it even after asking them to.

If you do call in - be prepared to have to tell them no thanks on 2 or 3 upsells. I called about a billing issue, no I don't want your new mobile phone service especially if its as badly operated as your internet.

Long time loyal customer? You are treated like second class citizen. New customer is their goal and they are given big discounts and savings. Old customers? Nope - you pay full or more for old services of less quality.

Billing me a full cycle for 2 days was just the epitome of greed and disgusts me. Toxic company values - I've never seen a company be so wrong to its loyal customers. I look forward to telling anyone who will listen to stay away from their services.

Diepholz reply, "I can completely understand your frustration. As you know, the supply chain for parts has been greatly affected world-wide and it has been a struggle for the companies to keep up with the demand of back-order parts. The constantly changing arrival dates have played havoc with scheduling for appointments, frustrating you, the guest, and our service advisors as try to stay on top of the changes. We have made some changes to help with the challenging adjustments, and aim to improve our communication with the guest. I will reach out to you and give you the updated information we have as of today. Please feel free call myself or Sherry Carr with any further requests or questions. Thank you for your feed back as we transition to better times ahead." I contacted a Chrysler dealer in Terre Haute Indiana yesterday (Burger Chrysler and Jeep) concerning this issue. Her first question, "Was the vehicle inspected and the interim solution applied?" to which I replied, "No". She then made me an appointment for her first available opening this month (next Monday) to have this done. She further stated that after the interim solution was applied, when the part became available it would be shipped to me to have the repair completed. None of this was to be charged to me. This rep resolved this long standing issue in a matter of minutes. That is what I call Outstanding Customer Service by Chrysler. This was a Safety Recall issued in February of this year of which Diepholz failed to comprehend or merely chose not to place much importance on. There is no excuse, as begged for in Diepholz's reply, for this issue not being resolved long before now. Diepholz is sadly mistaken if they believe I will contact them regarding this issue or for any other reason, now or in the future.

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