Stockx

When NIKE TRAVIS SCOTT TSHIRT WAS LAUNCHED a mth ago, i bidded at $103USD and the bid was left hanging till one day to my surpirse the bid got accepted and i was so happy, only to my shock that it was a fugly travis scott records tshirt that was accepted.

I emailed twice, and Stockx kept telling me bid is accepted. Until one fine day, my gf enlightened me to check on my web history, i realised that their website had error and they shifted my bid to another tshirt. T tshirt is fugly, see attached, no one will buy that honestly.

My final email to them and you guys see how this natalie replied (see attached). You are in customer service and you threaten me that my account will be suspended indefinitely? WOW, just WOW. You should be part of the $14mil of U. S unemployment instead. Many others deserve the job more than you. Or rather, Stocks deserve to be closed down and i certainly hope one day some nice and ethical company would overtake stockx so buyers can have a piece of mind.

Lastly, buyers are always vulnerable at stockx. Why? I bought an item at $8150 on 15 june 2020, till 28 june 2020, its still "en route to stockx", sellers are only given 2 days to ship out the item, guess what the item appreciated to $10692, if you are the seller, seeing that the item appreciated, would you have sold it to me still because of the buyer and seller agreement? No you wouldnt, and stockx will just refund you, making you lose out because of all the credit card exchange rates. And if I still want to buy this item, i would need to fork out 25% more now

So one day, if a rich man or an entrepreneur is reading this, come up with a website better than stockx, if you protect the buyers and sellers, we will use your webiste for sure. If i make it in life, i will do this to give back to the community as well. And of course stay away from stockx Cheers.

Literally the WORST buying experience I have ever had, and so I vowed to leave detrimental reviews on every review site I could find. This place is a SCAM! I ordered a pair of Yeezy's for $343.95 and was GUARANTEED Stockx were authentic. They came and anyone could've seen they were fake. I reached out to Stock X explaining the situation and they answered pretty quickly, asking for pictures of proof. I provided AMPLE evidence that they were knock off and suddenly Stock X stopped answering me. It wasn't until I told them I opened a dispute through PayPal (how I paid for them) that they responded, saying they would permanently suspend my account and that they don't "do" returns. Even after I saw they commented on someone else's review saying they would always take back fake merch. And then, they SUGGESTED I RESELL THEM ON THEIR WEBSITE! They knew they were fake! They are fully aware that there are knock-offs being sold on their site and don't care. I've reported them to the BBB and will not stop until I get my refund. Absolute SCAM.

I sold a PS5 on stockx, dropped it off for shipping at Staples UPS on 12/30/2020. Its March 2nd, 2021 and there was never any evidence of the package being shipped at all. UPS didn't let me open a claim because I wasn't the shipper OR the recipient. Staples won't submit the claim because StockX supplied the label and are technically the owner of the label. StockX waited EXACTLY 60 days to tell me Stockx don't do anything because I shipped it from Staples and is a "3rd party." Well that 3rd party is an authorized UPS location. Now can you guess how long you have until you can submit a claim? 60 days! Again, they took 60 days to tell me they would do nothing. Far as I'm concerned you stole $500+ tax from me. I will never do business with you bastards again. I have the UPS drop off receipt. I have the UPS manifest screenshot and I have the first email from StockX stating they can see the package was on its way (which was a bold faced lie). I will post wherever I can about my experience in hopes of steering at least ONE person from trusting you. You make millions and can't help recoup $500 for the common man.

This company is an outright JOKE and run by thieves. Stockx sell and resell fake/counterfeit shoes with flaws and defects, and try to pawn them off as authentic and new. And charge double retail! If you are sharp enough to notice they are fakes and try to reach out to their customer service- they will run you through hoops, make living hell for you and not resolve at all. I was sent a very clear knockoff and faulty pair of Yeezy 350s. I contacted StockX the same day I received the package. After 100s of back and forth emails and picture requests that very clearly showed they are faulty and fake (with glue spots all over, toe boxes point in different directions and the pair doesn't even lay flat or in the same direction) they don't do anything. After threatening to contact my credit card company, they finally agreed to process a full refund and sent me a return shipping label. I sent the shoes back in the mail and they sent them back to me! I sent them back a second time and they refused the return package again. Only shop here if you want to be ripped off for a fake pair of kicks with defects and a headache. Hundreds of other reviews with the exact same experience- they send fake and defective shoes and claim they are authentic! Check out all the horrendous reviews on reviews. Oi and BBB website. Stock X has a 1 star average from thousands of reviews; that alone speaks for itself.

Honestly, all I can say is AVOID AT ALL COSTS! These people are outright scammers and theives! Shame on you StockX!

I ordered a GPU for $2,222.48 using Affirm Loans on June 4th 2021. My StockX account says "delivered successfully on June 9th 2021" but I never received my package. I filed a claim with them and was told because I no longer have access to the email address Stockx had on file, I can't file a claim. The email they had on file was an old email address connected to my Facebook which had been hacked 3 years prior. They then asked me to provide information related to my account such as my billing/shipping address, my phone number, name, card information etc which I provided. I went and updated my email address on file for my StockX account and they responded saying my billing info had been deleted (which I never did). I offered to verify my identity through any other means possible such as bank statements, pictures of my Driver's License and credit card statements as well as utility bills which they refused. They have scammed me for over $2,200 and offer no recourse.

I listed a pair of shoes on StockX, I am from Australia which is the address I provided on my profile. The shoes sold quickly and then the fun began. I got charged shipping by StockX which I was aware of but I was provided with a US shipping label that only scans in the US or at an approved UPS provider, guess what there wasn't one near me so I paid another $73.00 out of my own pocket and when I emailed them and asked for at least the US shipping charge to be refunded Stockx said no you chose to use another service so we won't refund. So my question then was I provided you with my details why I wasn't I made aware of the situation up front, no reply.

So I shipped the shoes they arrived safely and I got paid quickly but in AUD which means I lost money on the sale. When I emailed them again and showed them screen shots of my profile which shows US dollars selected they simply replied with we pay everyone in their local currency now even though they admitted they could see what I had selected.

Also when you list something is does not show what currency it is in and even when I received the sale notice it still didn't say what currency.

If you buy something from them there is the option to select a currency but if you sell something there is not and as mentioned above even though I chose the currency I wanted they still payed me in AUD. Their site is vague and even misleading but I am sure they covered themselves legally.

Do not use this site it is very misleading and expensive, you can't call them, and if they make a mistake it is your bad luck and they accept no responsibility for their actions.

So basically this is my 2nd review for stock x in 24 hours. I have left one with trust pilot and stock x replied to me asking for more information (which Stockx already had - like my name and order number) then after another 7 hours go by - no reply at all. No update no chasing up of my order. I sent them a pair of trainers almost 7 days ago and it's been at their verification centre ever since. I'm in the UK so all this rubbish about COVID affecting it is terrible. Stop blaming COVID - it's nothing to do with authenticating trainers and clothing?!?!?!?! You don't have an influx of things now just because of a virus! Only company I know who sends generic emails blaming COVID. It's an absolute joke. They owe me £97 and have been ignoring my emails and it's only until I write a review on trust pilot that they get back to me? But then after I reply to their reply / I GET NO REPLY SINCE! Chase up my order and get my payout sent to me now. I am not using stock x ever again in my life for buying or selling it's an absolute p***take.

BUYER BEWARE! DO NOT PURCHASE ANYTHING THRU STOCKX! Everyone needs to pay attention to the amount of packages that get "stolen" in transit from StockX. Something fishy is definitely going on and it smells like fraud.

I purchased a pair of sneakers on 11/16/20. Stockx were supposed to be delivered by DHL on 11/23/20 but they never came. I called DHL who said they would have someone call me a few days later after they investigated for 4 hours. A few days later Antonio at DHL called me and said that he had the entire sorting facility my package was last scanned at cleared out and searched and they could not find my package so it was somehow lost and I should have StockX start a claim with DHL. I contacted DHL thru a form on their website since there is ABSOLUTELY NO OTHER WAY TO GET IN CONTACT WITH THEM and explained the situation. Daniela responded to my submission and demanded that I go down to my local police station, during a global pandemic, and file a false police report that the package was stolen off my porch. I explained again that the package was either lost or stolen at a DHL facility in a completely different city than the one I live in and that DHL already admitted to losing my package and could only start a claim with the shipper, StockX. Daniela demanded a police report again and said they would not even attempt to get my money back until they received this false police report. I explained my situation a third time and refused to file a false police report so they could commit insurance fraud. It wasn't until I started leaving negative reviews on other sites that I finally received a response from Akua at StockX stating that DHL had confirmed that a claim needed to be started and their "specialty team" would be in contact with me... something I had already told them multiple times. I expressed my disdain with how they handled the situation and I never heard back from Akua, or the "specialty team" she claimed would be in touch with me. It wasn't until 12/22/20, over a month after I made the purchase and had to deal with getting my refund back, that I saw the money back in my account without any sort of communication from StockX.

StockX is a joke of a company. There is zero customer service. They are a complete scam. They take money from their customers and then scam them by sending fake products or somehow coordinating a theft within the carrier company. I will never do business with these fraudulent scammers again. Everyone should pay attention to how many of the PS5's they've sold recently get stolen. StockX steals them and wants you to file a police report so they can have the insurance company pay for it. If you feel this has happened to you, file a complaint with Federal Trade Commission and your state's Attorney General. There should be a section to file a complaint against a business/company.

Stockx does nothing to protect sellers or buyers. I have been using stockx for over 2 years and never had a problem until now. We all know about the breach at least we all knew when it was too late. The breach originally happened in May of this year but Stockx buyers and sellers were not informed of the breach until August of this year. By then our log in info as well as payment info was already on the dark web market and some info going for as little as $2.00. I was alerted by paypal on 10/8 that a purchase for over $2000. 00 had been authorized and completed between Stockx and Paypal. I immediately tried to log in to Stockx to find out what was purchased. To my shock i was unable to log in so i went to my email and there sat a email letting me know that i had changed my log in info. I attempted to reset my password but it was too late, the person who fraudulently bought something off my account had already changed the password as well as the email linked to the profile because i never got a stockx link to change my info. Right after that i got a email from Paypal letting me know that i had severed my payment agreement between stockx and paypal which i also did not do. I did get a email from paypal letting me know that the person who purchased this item for over $2000. 00 is having this item mailed to a address in NY. I sent a email right away to stockx and paypal letting them know this was not me and it was fraud and to halt everything going on. Stockx sent me a auto reply asking for my email address in which the purchase was linked to as well as a order number and a description of the issue. It has been going on three days now and still no response from Stockx, even after 5 emails. I had hope in paypal but Stockx too have done nothing for me. I submitted the charges as fraud and was immediately told my case was denied because of a "payment agreement". I then requested a appeal by phone which i felt was not done properly because the lady who i spoke to " Trina" kept speaking over me as i attempted to give her details and timelines of what occurred. That too was denied. I called a third time and finally someone willing to help "Justin" assisted in starting a ticket for me. I asked if the supervisor who will see this ticket will actually look into the claims on the internet and also the dozen articles that have stories like mine on them and not look at just my purchase history. He said they would take it into account. Also on my buying history it clearly shows i have never gone beyond spending $200.00 at a time using stockx and all purchases went to my home address in California not a random place in NY. I hope this is helpful to everyone and i also am hoping paypal will help me. If they do not i will be at the mercy of Stockx and i fear i will be out of over $2000. 00 due to the simple fact no one will take accountability. Stockx and Paypal have both left me in the dark. If you do decide to use another sneaker app i recommend GOAT. They are great never had a issue with them except they are more on the pricey side. Good luck to all in the future and i hope you are not one of us many who's info has been sold and then abused by others.

I recently sold a LV soft trunk through StockX. After Stockx received it and it went through their authentication process, they deemed it inauthentic. This came as a huge surprise to me, but what really frustrated me was the fact they charged me a penalty fee of 15% of the sale value, which was $480. I write to their customer service team asking for clarification / proof that it is inauthentic and I state that I would like the penalty fee refunded. All they write back is that their authentication team noticed irregularities and that they cannot refund the fee.

So as a possible resolution, I offer to pay for a third party authentication service of their choosing to take a look at the bag to verify it's authenticity. I also note in my response to them that I have the original receipt from the store and would also like pictures to proving the irregularities that their authenticators are claiming they saw. They basically sent me the same response as before, stating that they won't refund the fee and that they are doing me a favor by not suspending my account. This is crazy to me, since the resolution I proposed would be on my dime and would not cost them anything.

It's also worth noting I've bought and sold many items through them before, and all of the items I have sold prior to this passed authentication. You would think, given my honest history, that they would be willing to work with me on this issue. Nope. I guess they would rather have their $480.

Since they are unwilling to work with me, I will be filing a claim on the charge through my credit card company and if that doesn't work I will take the issue to small claims court. I am not accepting a $480 penalty fee (even if it ends up costing me more) on a bag that I know, and can prove, is authentic.

I sold a pair of AJ1 Travis Scott through StockX. StockX received my package and claimed that the box was empty. I showed them my receipt obtained from the UPS store, which clearly shows that the package(well-sealed), which was weighed in the store, is 7 pounds. It took StockX two weeks to finish their investigation and concluded that I shipped an empty box to them (6/5/2019). StockX did not and was not willing to provide any details or evidence of the investigation, just a straight conclusion that the box Stockx received is empty. I went to the same UPS store yesterday (6/5/2019), and just went to the same store again today (6/6/2019), the store manager and owner told me that the case for my package is still ongoing and under investigation. They also confirmed that they saw the video footage of me dropping off the package and never went back to the store and my receipt had the correct weight of the package. So StockX claimed investigation is over even when UPS is still investigating. The associate at the store told me that my case is not the first incident they have with StockX. Multiple cases are open in the Boston Area. As I posted my story online, a decent number of StockX customers from all over the country had contacted me and expressed their similar experience with StockX. I am thinking that this could be a possible financial fraud and called FBI today, the FBI operator encouraged me to continue to post my story and let the victims file their complains directly at the FBI site, www.IC3.gov (you can only file the complain via a desktop or laptop). At this point, I am not stating that who stole my shoes or don't do business with StockX. I am simply sharing my story and reporting it to the FBI and hopefully law enforcement could find out the truth for me.
If you have similar experience, I'm urging you to file your case at the FBI, to help yourself as an existing victim, and prevent similar things happen to other people.

I purchased a pair of Yeezy 350 V2 Black (non-reflective) through stockx and when I opened the box I immediately could tell something was off with the shoes. The shoes were dirty, glue all over the shoe, a random white thread in the black shoe. Etc etc. I had also purchased that same shoe through the adidas website and compared both shoes. It is apparent that stockx sold me a counterfeit good. I contacted stockx for a refund as it is not up to standards and Stockx are refusing to refund/return the item. They gave me the "mass production quality" spiel. Which is a bunch of hogwash as I have purchased several Yeezy's through authorized resellers and have NEVER experienced quality issues. This is such bad business practices! I have filed a complaint with my credit card and hope they help me resolve this but in the meantime I am doing my due diligence to warn and educate people on this company. They should be out of business at this point with the amount of similar complaints there are against them. I wish I had researched this company more before I invested my hard earned money into an item that is FAKE! If you have experienced the same issue, please file a complaint through the BBB, write reviews where ever you can as it can help any future possible consumers avoid becoming a victim. I saw a previous review mention filing a complaint to the FBI (https://www.ic3.gov/default.aspx) which I may do as well.

I bought a pair of what Stockx called "Brand New" Adidas YZY QNTM (Lifestyle Model) for $496 after tax in September 2020. The shoes were NEW alright, but they did INTENTIONALLY not disclose the 'DEFECTIVE' part of them as shown in the attached picture. The back of the right side shoe had a few very noticeable dark spots on top of a slight discoloration. The left has one spot as well, but it was relatively better than the right.

When I contacted StockX about it and gave them the photos below, they said: that was due to the manufacturing 'mass production' process, and they had nothing to do with it, therefore, no refund would be given. And they told me to resell the shoes. Really? They expected me to spend $496 for those 'defected' shoes! But, I expected to spend $496 for a truly NEW and FLAWLESS pair of shoes. That pair was NEW alright but also with DEFECTS, which they didn't let me know ahead of time.

I had to ask PayPal for their help to go after StockX for weeks before they finally agreed to give me the refund. Thanks to PayPal.

So, before you buy anything from StockX, especially, those very expensive shoes, read every single line of their return policy, ask about the authenticity and cosmetic conditions of the product. Double check with the seller that his product is EXACTLY the same as shown in his picture. And SAVE those conversations as proofs.

I gave it a ONE STAR because the site doesn't allow a zero star.

It all sounded great until you fall between 2 cracks and you get the run around. I had two orders made with STOCKX to be shipped to Quebec Canada first order left from Ontario Canada and received properly authentic no issue. The second item more expensive ~$700 order on July 8th received at Stockx for authentication with notification of tracking number with DHL on July 12th leaving from Phoenix AZ on July 13th DHL mark item as picked up to be delivered on Thursday July 15th. From July 13th item didn't move beyond picked up not even in transit and no new tracking from DHL for follow up on Thursday July 15th after calling them at the end of day Stockx said an agent will contact you tomorrow hum no call but they sent me an SMS saying an agent will contact me on Monday (fine) which they did on Monday (DHL: Sir your item didn't leave STOCKX as document were missing and required) Went back to Stockx and they say they need 2-3 days to answer back. As of July 19th I have no idea if I'll see my order or which measure I'll have to take as even drastic one going all the way cancelling transaction with Credit Card company... In this I blame both DHL and STOCKX, DHL for making as picked up when not and for STOCKX on fooling me the item was shipped and never did and no correction or anything my order went in limbo state... order ending 24444815. My patience will ware out as of Wednesday. I'll go back with Amazon pay the full price and not take this nonsense for few $$ of saving... they just made it worth not to bother... For sure not recommending stockx to anyone save yourself the hassles and your dignity. BTW I don't go writing reviews if I believe this was corrected within reasonable delay for an order placed almost two weeks ago. First what STOCKX still doing with the item that should have left the warehouse did they send it to another customer you never know... something is off something is missing and no valuable answers given so far.

Being charged $115.00 for duty and tax... notified the morning of the day it is scheduled to arrive. I have a couple more packages due and can only expect more of such..., and with the no refund policy and nonexistent customer service there is literally nothing I can do except be charged potentiall up to half a grand that I was not aware of until 10 days after purchase. I understand that the charge is on the customs policies cross border (I live in Canada, near the US border), but upon calling DHL (which I never even chose as the courier mind you), Stockx notified me that the hefty price was due to the package being originally shipped from China, when I was under the impression it was being shipped from the US. Furthermore DHL is charging me a separate "service fee" despite me already paying a "delivery fee" at checkout, but I guess that's on DHL. Still StockX should be more transparent, starting with the fact that they could get back to customers who are risking a good portion of their livelihood on these pricey products. Please act like with professionalism as a company if you want to be seen as one. Judging by these other reviews it's not looking like you are among the general public.

I want to address the current plethora of 1 star reviews. A lot seem to be foreigners and average buyers. This platform is mainly meant for selling and buying EXCLUSIVE sneakers. Exclusive sneakers meaning shoes that are sold out everywhere. As for foreigners, I do not suggest using the platform unless you have no choice. The added fees are truly ridiculous. Now if you're in the USA. Please continue to read:

Stockx has always been excellent to me. From selling to buying. Luckily I'm in nyc where we have a physical location, but before that, I mailed my items just fine. My words of advice to you, if you plan to sell and you have to ship to them. MAKE SURE to take photos of everything, all proof of your item. Also make sure it is packed sufficiently... I can't stress that enough. So many people have no idea wtf they're doing when it comes to shipping an item out... make sure your box isn't looking like it was stomped out, use a fresh crispy box. That perfectly fits your item. Staples is an excellent place for boxes, or Home Depot... for clothing, my go to are bubbled envelopes, usually get them in any size you want from a dollar store.

As for buying... yes, I have had issues in the past, but... Stockx have always remedied the situation full proof. From big discounts, to full refunds, to even covering an item at no additional cost to me cause someone canceled on me due to the item going up. You won't get a reply within 5 minutes. When you write them of your issue... have good grammar and be respectful but firm. They will always listen and almost always satisfy your needs.

If you listen to everything I say, you will find the platform to be the best available hands down. I wouldn't be caught dead buying shoes in consignment shops like stadiumgoods or flight club. Their shoes are so $#*!ing overpriced. It'll never be worth it to me.

Goodluck all!

StockX.com is a reseller site that seems to be operating in the gray area of the law and taking advantage of the COVID-19 pandemic crisis. Their isn't a clear answer as to if this company is dealing in stolen goods.

StockX works with sellers in a shadowy deal to double or triple charge customers for items that have been obtained in what could be nefarious fashion. StockX is unwilling to offer paying customers original proof of purchase. StockX seems to pray of the vulnerability the minority community by offering installment loans and popular hard to obtain sneakers.

StockX is attempting to mimic all that is bad about sites like eBay and none of the good like accountability, seller/buyer communication and trustworthiness. Many buyers have complained that StockX has shipped counterfeit shoes. It is also unknown if StockX is obtaining merchandise from outside of the United States.

StockX also does not have an actual terms and conditions policy, Stockx seem to make rules as problems come up. For many of the products that this company sells they are unauthorized dealers, which means that the customer will not be covered if the product is defective or stolen (PS5).

This company is selling wolf tickets please stay away and stay awake.

Giving one star because I can't go any lower. I purchased a pair of sneakers that my son really wanted. Never used this site before so I was skeptical but went ahead and did it anyway. When I put in my billing address which is different from the shipping the site changed the address to match the shipping address. The sneakers were delivered to the wrong address. I decided to reach out to the company who by the way doesn't not have phone support only email. Talked to various people who apparently didn't know what was going on with the shipment. Although I received communication from them and UPS that the package was delivered Stockx first told me it was on hold and asked for updates address then after having to reach back out was told it was already delivered which I already knew. Still after another several emails later to basically get told I had to contact UPS to do a shipment trace and I couldn't get a claim reimbursement because the address is on file although their system changes it. I haven't lived at that address in 6 months. Here we are almost a month later no sneaker and no reimbursement. On UPS website it clearly states: if you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

So why am I being asked to do this. The only reason the address is different is because we were unable to change the address on that particular card right away. Which shouldn't matter why did it change in the first place. Still waiting for a reasonable resolution which I don't think I will get from stockx. Will not EVER buy or recommend anyone to buy anything from this place

I bought sneakers Stockx said they where real before the seller shipped them to stockx. I asked them how they say a shoe is real before they have
Them in hand. They refused to answer that. Then I paid $5.00 extra to UPS to have them delivered on sept 4. The shoes where delivered on aug
31st. I was out of town the shoes got stolen. UPS recognized it was their fault and promptly paid Stockx but stockx refused to pay me! I contacted
Paypal filed a dispute and won a full refund. After I won the dispute stockx in retaliation froze my account from making any more purchase stating
That I have has too many charge backs problems. That is a lie. I have bought over 16 pairs of sneakers and only had a problem with the last
Purchase. I see now stockx only cares about making a profit and nothing about it customers. They will lie and steal to make money. I have screen
Shots and emails to back up everything I have said. Stockx is a fraud that sells fake sneakers that's also why you can't speak to anyone over the
Phone only email. If you get a reply it will be days later if they even reply at all.

It's hard for me to believe that this site is not a scammer. I had purchased a ps5 through this site with Venmo. The money was taking out of my Venmo but no confirmation of purchase was given. Couple days pass money still out of account no confirmation email so I Reached out to customer service. Can only reach out through email. Hmm. I get a response back requesting a screenshot of it stating a purchased was made to stockx. So I did. Took a hot minute and a couple of more emails before getting an response to being told that the Payment was declined and that it should
Be in my account or contact Venmo and see if there is a possible hold. So I reached out to Venmo and Stockx said it was successfully purchased. This doesn't make since. Stockx customer support is saying it's declined and Venmo is saying it was successful so who do I believe? I want my money or I want the ps5 that I purchased. The fact that I'm already paying more than what the ps5 market value is is ridiculous. Not a trust worthy site at all. What Scammers.