Suttons

Received tomatoes yesterday. ‘Jumbo’ plugs absolutely tiny, came in Royal Mail letter post, not labelled as live plants. I potted them in good quality potting compost and they are dying. I have tried to upload photos but I am not sure they worked. Like Organic Gardening Catalogue plants that came at the same time, they all come from Dobies. Never again.

Disappointed blue eye grass seed, I could hardly see the seed ,in the packet where 7 tiny seeds ,I won't buy from Sutton's again ,it's no good Sutton's stretching out seed so customers get tiny amount seed.

Received order of 12 busy lizzie posti plugs today. Plugs in one side of plastic delivery mould leaving other side of plants in direct contact with cardboard outer container, the obvious cause of plants drying out.
These tiny plugs arrived yellow and dry with lots of loose leaves, some were just a little stem. Worst plug plants i have ever received.
Robtw

Their new Computer System deleted details of all existing customers, invalidated existing, valid Vouchers, Advised how to bypass glitches or alternative action which when followed, ignored, same advice from several members of the Customer Team who ignore order sent by email & post (which they acknowledged receiving) asked for delivery address - as my details lost when their system upgraded, sent delivery details twice but still no joy.

Very late delivery. Needed seeds urgently and was promised 24 hours to dispatch. Seeds not arrived 4 days later and on phoning told it will be next week another 4 days at least. If Sutton's are going to deliver after 8 days and not 1 they should be honest and say so. Very bad service.

Had 9 updates via Whistl over 7 days from ordering with final one passing on to Royal Mail. What was Whistl's function?Arrived eventually by postie in 6 tiny bone dry plugs looking like a few wilted cress leaves. Either or both Sutton's or Whistle leave a lot to be desired.

More plants dead than alive

An appalling company, late delivery and half of my order went missing.

Ordered 12 geranium plugs, advised 11th March order despatched. After FIVE days in transit (incidentally to travel a distance of less than 20 miles) have today (16th) received 11 dead plugs and one stalk. No sign of the rest of it in packaging, so can only assume it was sent out like that. Very poot service. Will not use again.

Ordered seeds on the 7th March. Recieved.amail.advising dispatched on 10th. After contacting customer.services as track my package didn't work was advised posted on 13th. Suttons advertise dispatched in 24 hours...taken a week and still no.seeds.and very unhelpful customer.services...Will buy elsewhere.grom now.on.

I ordered seeds from.suttons.and 5 days.layer am.still awaiting the seeds. The customer.servce response via email.contradicts the confirmation email of dispatch and I am.unable to track my package via the link in the email. Additionally the reply from customer service gives a different courier and no link or inflation in my order. Extremely unhelpful.response to my query......Will not use again...have been a.long time customer

You sent me plants with fungus which can put my other plants at risk. Contagious sick plants with Fungus!
On Wowcher it was advertised that I’m paying for healthy plants, I received all 4 with fungus. I can not use them.
Wowcher Code: JKP9VG-ADSMTC
Order Number: 41088777
Wowcher Code: GD89T5-JAAFQH
Order Number: 41088777
All 2 boxes can be returned to you. Please issue return prepaid labels and full refund.
I’m sure you KNEW what you are sending.

i order 20days ago , when i ordr it say "delivery 14 days" but no order received or any email or contact to tell me when it will arrive .
Order Number: DOB20787388
order on Monday 31 January 2022,