The Brick

I bought 2 Derekson bed frames and furniture to go along with it. (Night stands, dresser etc...). I was SUPER impressed with the quality of this product. The price was amazing and I was afraid I'd get a low quality product but this furniture is amazing. Far exceeded my expectations. It was my first time purchasing at The Brick. Everything from customer service to delivery and follow-up to the product itself was phenomenal. Delivered on time in perfect condition. Based on what I experienced, I would highly recommend. I realize that may not be the case for many but I truly am blown away by how all of this went for me. And all done online and over the phone with Brick reps. My night stand was on backorder and wasn't supposed to come for weeks. The Brick called less than a week later to deliver. So happy with this purchase!

We bought a home, possession August 2020. We needed to completely furnish it. Right from the onset of our initial meeting in late June with Mariya and throughout to the completion of the items being delivered she was courteous, knowledgeable and kind. She was always clear in her communication. She informed us upfront that due to Covid, The Brick were seeing an impact in delays for months being created. Upon receiving our dining room set, my husband and I realized we made a mistake in ordering the wrong dining room set. We contacted Mariya and asked what we could do. She spoke with the her boss Jason and we were able to return the set and order the one we wanted. We were always kept abreast of the situation on delays. We also realized this was not just happening to us but thousands of people ordering furniture across our Country. We received the last item we ordered mid January 2021. Thank you The Brick Brandon for your exemplary services during a Pandemic!

Please take note of my review and other reviews before you purchase anything there, especially furniture...

When you look at the display models, at first look you don't notice the defects until you have the furniture in your house, then its too late. I was told by a representative over email that I saw the display model and knew what I was about to buy... Look at the pictures I've shared, you don't want to be buying something new that have all those defects.

I purchased a Livy double bed + nightstand + something The Brick call "bureau" here in Quebec. First the salesman said they are missing some parts and I would be getting all my stuff within one month's time. After one and a half month, nothing from them, I called and told them that I am waiting for my stuff, the lady told me she does not know anything from what the salesman had told me, and took a message to ask the sales man to call me back.

You guessed it right, he never called me back...

Few weeks later, I called back again, another lady told me I would be receiving my furniture by mid of November 2020. I orderd the furniture begining of September 2020 by the way.

End of November, I receive an email apologizing for delay, that soon I'd be receiving my stuff. In the first week of December they delivered my stuff. When I saw the quality of the furniture I was really sad and angry...

They don't want to refund or replace saying its normal for the furniture to be like that.
See the pictures and you can judge for yourself.

I purchased an Angus leather recliner couch couple of years back. Two years in, the cushion is almost non-existent and it feels like sitting on the floor almost with the sagging, and even worse when recliners are up! The problem isn't just that the furniture itself is cheap quality, it is also that the Brick people sell warranties lying straight to the face. When asked about what the warranty covers, The Brick give a pretty rosy picture saying it covers almost everything except that it does not. This is realized only when it is time for claims.
I did think that anything under 3 years would be definitely due to furniture issue, so I took the 3-year warranty instead of the 5 year one, but it did not matter because the cheap quality furniture is just one factor with other factor being warranty lies. I wish someone posted their experience with Brick or with their warranty which would have made me not purchase their product.
Brick by far has the worst furniture quality and it makes it worse with the value they give to their customers. Also, when you file a claim, they would send a person from Belaty to verify who would just take some notes without even clearly observing the issue and few days later, they just decline. Looks like partner-in-crime!
Bottom line, lesson learned the hard way. It is the last thing I buy from Brick. I hope my experience will be useful for others looking to buy furniture from this store. Don't fall for low prices! The quality is much cheaper than the price and would not last even couple of years. The same product is 1000$ more now on their catalog.
If you want to avoid having an experience similar to mine, AVOID BUYING FROM THIS STORE!

We recently purchased 6 appliances from The Brick, when The Brick delivered our appliances the delivery team scratched the side of our new fridge.
They said nothing about it, placed the fridge and they were lucky as the scratch did not protrude from where the fridge was placed in our kitchen.
Next our washing machine broke down, even after purchasing their extra warranty, which we were told would guarantee prompt service and speedy repair. Well apparently prompt service is to wait 3 days for a service technician to come out, diagnose the problem then give you an estimate of when they will return to repair the problem. Which he said was a common occurrence on these Samsung washers. So The Brick knew there were issues with the product.
In our case it seems you cannot get a washer repaired in less than 3 weeks.
No offers of a temporary replacement nothing to help anyone out, other than to bad.
I then called the Duncan BC store where we purchased the products and I spoke with Jim. He laughed shrugged me off and said it is what it is, nothing I can do about it. Then bragged that some people are waiting 3 to 4 months for repairs. I think that is ludicrous.
Long story short, their delivery people will hide their mistakes, their sales department will sell you faulty appliances and encourage you to spend extra money on a warranty the don't honour, then laugh at you when they break down.
Please do not shop at these stores.

I bought a sectional on 2017 with the ALLWAR-7 Brick warranty. Within the period of the coverage I made a claim. There was failed stitching in one of the sections causing a separation of the seam which is completely failed design and construction. There was poor customer service. The Brick did not contact me in a decent period of time. I had to recur to the help centre to get an inspection at the house. During the inspection the inspector saw a series of stains in other parts of the couch. I told him that even though I bought the Brick product for protection two times and used it on the couch the fabric stained. I did not claim the stains before because I did not mind them but the separation of the seam I care for because that is a factory problem. There was no rip, the seam just got separated one day that we were watching TV. The inspector stated that all had to be replaced because there were too many issues with the couches. He said they will tell me which were my options after two days. After the inspection no one called me back for about two weeks. I had to call the Coquitlam store were I bought my items. This was exceptionally poor customer service. At that store, Gilda the operations manager rejected my claim although the website states that "failed stitching or seam separation" is covered. She said that the head office of the Brick had decided that my couches were misused. There was no misuse of the product. I used them as a normal person will do. I also put the protection product that they recommend you to buy. She stated that because it was decided that the couches were misused they will not cover the warranty. Therefore, the Brick did not cover my warranty even though their website states that it will cover a "single incident repair." They did not want to cover the separation of the seam or any of the stains or anything. The website also states "go ahead live your life to the fullest" in the warranty section of the furniture. However, in my case there was no misuse of the couches. Their faux swede fabric is defective. The construction of their couches it does not stand the time even covered under warranty. Their product is poor quality. The Brick just does not want to cover the claim and it hides behind the wording of their contract. If you want to claim the full purchase then the call it misuse in order to avoid replacing the item back. The Brick does not want to repair even a single incident like the separation of the seam of my claim. The worst of all, because I placed a claim, apparently Gilda the operations Manager of Coquitlam says that I cannot get the credit back for no claims made. So that is also a rip off. You make a claim under the warranty and if they choose not to pay it, they can call it at any time "willful abuse, neglect or misuse" of the product. I honestly think, in my case, the Brick is breaching contract in here. Just because someone in head office does not want to cover the warranty and decides to label it "misuse" it does not mean it is. The website also states that it "covers accidental stains" too. Their fabric seems defective because it did not keep up the stains which were water stains and some small ones of chocolate. They have not resolve the issue and took the money of my warranty. In my opinion, the Brick is taking advantage of the customers with promises of useless warranties and the advantage of legal wording. You can do a single use claim of each one item stated in the website. However, they do not do one neither. You can see in the photos below that this is reasonable to ask for warranty repair or replacement. Consumer be aware, stay away from the Brick warranty.

Is it not the usual practice on a manufacturer warranty the replacement is between the customer and the manufacturer. Came into store for a reselection mattress on warranty non pro rated as the mattress was about a year old. The Brick said I had an instore credit for 2129. 00. So to get a new mattress from stearns and foster had to pick something on sale. The price of mattresses of course went up considerably and ended up paying another $1000 as the sale price was 2699. 00. I am not impressed with their mattress warranty policy. They use it as a way to profit from a warranty. If i had picked one that was not on sale
I would have paid double. The way a warranty is handled is replacement from manufacturer is authorized and the mattress reselection choice is given. They will not see me anymore. Not a good policy.

We have ordered numerous things from the brick but we must say our last two experiences with our delivery men were outstanding Tim and Dan are the most professional and courteous delivery men we've ever had experience with The Brick take their job very seriously and make sure they pay attention to detail when they're handling your furniture. I didn't even have to them to be careful on their way in because they reminded me that they will be careful because they remembered me from the last time. I had to laugh. They set everything up exactly where I wanted and were courteous enough to take away all the boxes and mess for us. I told them next time they see our address on the delivery list to make sure they are the ones who delivered our furniture for us. Sometimes hard work goes unnoticed but I must say Tim and Dan are hard-working professional young men and we appreciate everything they do. Keep up the great work and kudos to you Tim and Dan!

My husband and myself bought a drake sectional from Brick in North Regina sask in October, The sales lady was great helping us get the best price for our purchase. Customer service ends there.
We were told that we would get our couch middle of November and then were told it wouldn't be here till beginning of December. I was called dec 5 saying that our couch would be at the store Tuesday dec 8 and The Brick would like to deliver the same day. However were then told that the delivery procedure changed due to covid I get things change with covid but if they are not providing the same service that we were told when we purchased and also paid for delivery. We shouldn't have to pay full amount when the full service promised Is not provided. So we decided to pick it up and I called the store on Monday dec 7 to tell them that we were picking up and at that time she reassured me that our couch would be here Tuesday and could pick up anytime. Also received confirmation email and text. By this time we donated our furniture so didn't have a couch. We made plans to pick up Tuesday at 4 pm and I was called at 3:15 to say that it wouldn't be here till Friday. Needless to say I was not happy I asked to talk to manager finally at 6:30 a manager called back and gave me the excuse that it was mis communication with the rep that was talking to us and that it would be at distribution Center in Calgary and be in Regina Friday. Nothing we can do but have to wait for this just hoping that it finally shows up on Friday.
I asked the manager what she could do for our unconvience and she said I will put on your file that you have priority pricing in the future I said that's pointless cause I am not purchasing anything from them again. Even if manager would have offered free delivery after all this I might not be so mad. All she kept talking about was the priority pricing which means to get anything from this inconvenience I have to go back and shop there. I was so happy when we finally purchased the couch but has been a disappointment and headache ever since.

I have been a Customer of the Brick for almost 2 years now. I have had nothing but the most wonderful, experienced Ladies, help me with my purchases.
The Brick know my budget. They know these are " Big Purchases, " for me and Emily, who I first met when I went into The Brick, when they were just opening at Charlottetown Mall.
I had no INTENTION of buying ANYTHING.
I went into look.
I found immediately, a Couch and Loveseat that had EVERYTHING I ALWAYS wanted.
I talked to Emily, the Amazingly Wonderful Sales Consultant and told her what I could afford.
SHE MADE IT HAPPEN.
She did not in anyway try to " up sell " me or talk me into more purchases.
Actually, I look at her now, as a Friend.
I recently went back, because I ALWAYS wanted a " Recliner. "
She found me the most PERFECT ONE, matching my other Furniture I had purchased, PERFECTLY.
You would think it was a " Set."
I ALWAYS found a Beautiful piece of Art, a Bookcase, and the same Lamp, that I love, from my previous purchase. I love it that much, I bought the same one, but for another room.
Again I told her what I could handle each month, AND AGAIN, MADE IT ALL WORK.
THANK YOU, EMILY. I CAME OUT WITH A TRUSTED FRIEND, AS WELL.
Than, Emily was on Vacation and I needed some quotes on MATTRESSES and got another FABULOUS Woman, Clarice.
She went up and beyond to help me with this situation and I am FOREVER grateful.
These Ladies know their stuff. They are willing to work with you to make your purchases, AFFORDABLE AND POSSIBLE.
I RECOMMEND THEM TO EVERYONE.
I HAVE HAD NOTHING BUT AN AMAZING EXPERIENCE WITH THE BRICK AND ALL DUE TO THESE TWO LADIES.
PLEASE GO SEE THEM, TO MAKE YOUR DREAM FURNITURE A REALITY.
THEY CAN DO IT, AND YOU ARE NOT PRESSURED ONE BIT.
THEY LOOK OUT FOR THEIR CUSTOMERS AND KEEP THEM WITHIN YOUR BUDGET.
AND, AGAIN I LEFT WITH TWO LIFELONG FRIENDS.
SINCERELY, LYNN MACNEILL

My name is Sandra, I have purchase a sofa from THE BRICK GRANVILLE LOCATION in late 2016. This location offers me the warranty and did not advice me that the warranty only covers BROKEN SOFA and not CRACKS & PEELS. I really do not understands that, as sofa's RANDOMLY broken down. The receipt as you can see, does not indicate what this warranted covers. The sofa started peeling in the middle of March during COVID lock down. I have tried to contact the head branch several times with only promises that someone will contact me and The Brick never did. I went to the Granville location and was told by the manager ONLY THEN, that the warranty does not covers CRACKS AND PEELS. Both managers at that location was extremely rude and give no concerns about my explanation that The sales rep did not told me that this warranty does not covers cracks and peels. When asked what doe it covers, they advice "Broken Sofa" like seriously, when does a Sofa gets BROKEN, I wold never have purchases a warranty with expectations that the sofa would break. Moreover, when I asked why did the sales rep not told me this at the time of sale, both managers said that I SHOULD HAVE GONE TO THE WEBSITE AND READS WHAT THE WARRANTY COVERS. This was never mentioned to me at the time of sale either. I am taking legal action on this matter and I am also going to contact Consumer Canada and the BBC regarding this situation as the BRICK is clearly taking advantage of their customers by doing this. THIS IS THE WORST SOFA I HAVE OWNED IN MY ENTIRE LIFE OF BUYING SOFAS. My extended warranty said covers for 5 YEARS and the Brick RUFUSES TO COVER IT. I will not shop at the Brick any more because of this. Further, my store receipt notes the following misleading statement by your company:

"All of our products carry a one year repair warranty against manufacturer's defects. We also offer extended warranty solutions on many of our products. Whether you choose our Protection Plus Plan or our Full Circle Extended Warranty, we have you covered.
"Our Full Circle Warranty means that if you do not make an extended warranty claim on your electronics or appliance item during the full warranty term, you will receive the full value of your Full Circle Protection Plan in the form of an in-store credit. This must be used towards a minimum $400 furniture, mattress or accessory purchase. Your Full Circle Credit is available in-store for redemption for up to 90 days after the expiration of the warranty period. You may purchase or cancel a warranty on any products up to 30 days after the original warranty purchase date."

I took the position that this is a product liability issue and the defect in sofa is covered under your company's 5-year Protection Plus Plan.
We note that section 18 of the BC Sale of Goods Act [RSBC 1979] Chapter 370 states as follows:
"18. Subject to this Act and any statute in that behalf, there is no implied warranty or condition as to the quality or fitness for any particular purpose of goods supplied under a contract of sale or lease, except as follows:

(a) where the buyer or lessee, expressly or by implication, makes known to the seller or lessor the particular purpose for which the goods are required, so as to show that the buyer or lessee relies on the seller's or lessor's skill or judgment, and the goods are of a description which it is in the course of the seller's or lessor's business to supply, whether he is the manufacturer or not, there is an implied condition that the goods are reasonably fit for such purpose; except that in the case of a contract for the sale or lease of a specified article under its patent or other trade name, there is no implied condition as to its fitness for any particular purpose;
(b) where goods are bought by description from a seller or lessor who deals in goods of that description, whether he is the manufacturer or not, there is an implied condition that the goods shall be of merchantable quality; but if the buyer or lessee has examined the goods there is no implied condition as regards defects which such examination ought to have revealed;
(b. 1) there is an implied condition that the goods will be durable for a reasonable period of time having regard to the use to which they would normally be put and to all the surrounding circumstances of the sale or lease;
(c) an implied warranty or condition as to quality or fitness for a particular purpose may be annexed by the usage of trade; and
(c) an express warranty or condition does not negative a warranty or condition implied by this Act unless inconsistent with it."
Therefore, your sofa did not match the level of quality, performance and durability which is implied into every contract for the sale of goods. The goods must be reasonably fit for the purpose they were purchased for, of "merchantable" quality", durable for a reasonable period of time and match your company's description. We note that this legal warranty is in addition to any extended warranty that your company provides. Ms. Samuels would not have purchased her sofa if she had been aware of your company's inability to live up to your extended five-year warranty claims.
Accordingly, I am demanding the amount of $1,463.55 which was the cost of my sofa if your company is unwilling to repair or offer a replacement sofa--the sofa has been rendered unusable by myself due to its defective nature.
Please contact Me directly to resolve this matter at *******827 or *******212, otherwise, I will be perusing thus as a legal matter and also contacting the BBC and also Consumer Canada regarding this conduct in your store sales reps offering us as customers warranty on merchandise, without advising what it's covering. HOW CAN A SOFA BE ONLY WARRANTEE FOR ONLY WHEN ITS BROKEN? HOW OFTEN DOES A SOFA BREAKS? Or, WHY WOULD I NEED TO PURCHASE WARRANTY FOR A SOFA IN CASE IT BREAKS. THATS NOT EVEN NORMAL FOR A SOFA TO BREAK IN 2.

This is ROBBING FROM CUSTOMERS, and this must be stopped immediately.

On top of this, both managers for this store at the Brick Granville location is defensive and very rude towards this circumstance and when I mentioned to them that I was never told that this warranty does not covers cracks and peels, they try to tell me that I should have gone to their website to see what it covers when There is nothing on the receipt that indicate I should have done this.
I contracted with your company in good faith and if you look up my name in the system, You will see that I have spent thousands of $$$ in the Brick WELLAND location back in 2017 - 2018 and have never been treated this way by these locations. I am VERY disappointed in the lack of communication and customer service in Vancouver district or Location regarding this matter.

Failure to reply to this demand within 10 days of the date of this letter may result in legal action without further notice to you. I have been advised of all available remedies including but not limited to commencing an action against you where she shall seek damages and costs.

Yours Truely
Sandra

I have furnished and refurnished my home several times. I found a beautiful sectional at the Brick and purchased it there. It was over $4k for genuine leather. A pretty big investment! The sectional arrived with a broken beam inside the sofa and The Brick refused to pick it up or drop off a replacement UNTIL I paid the difference for the marked up price, the delivery to return the broken item annnnd the delivery of the new replacement! To fix their faulty product, it would cost me another $1000. 00. Absolutely terrible policy and then to top it off, their stressed out staff hollered at the top of her lungs at me. It was so disturbing. I have never witnessed anything like it. Nor have I seen managers so incapable of being able to step outside of those stringent and narrow policy. Do NOT buy from this store.

I have purchase a Sealy Mattress from the Brick on cyrville rd on early sept 2019
On feb 2021 we notice the mattress thread on top all getting loose and side seems all falling off you can see the sponges we fallow up with warranty with pictures because it's under warranty for 10 years. Up until now we are in august 2021 sealy wont replace the mattress the brick washed there hands out when I try to call the store no one would answer the phone at the end the day Sealy agree to fix it in our home The Brick set us up with a very independent technician he only service morning hour meaning If you have a bussiness you need to shot your door for his convenience I waited seven month nothing was it done wasted of time cause us a big headaches I made myself a promise never step a foot at the brick poor management

I have the worst customer service experience with Bricks where I have broken SOFA in my family room since May 2020 (today July 7,2021). It's been 14 months since I opened the 1st service ticket with Bricks service department of New market in May 2020. A rep visited my place after 3 weeks and assured me the repair will be done in 2 months. I followed up in Aug 2020 & The Brick said due to the pandemic, the parts are delayed. So I should expect the Fix in Sep 2020.

I again started following up in Sep end and their operations manager (I think) apologized and assured me that part will come in Oct 2020 for sure.

I again started following up in Nov 2020 and the gentleman in the new market service department said the repair was already done. It was an extremely frustrating moment as I had already spent six months with broken SOFA. I visited several times and calls but their service department in NEW MARKET was always poor in response. They NEVER NEVER respond and work for customers. I asked them on what ground my ticket was closed in Nov when until Oct 2020 they said part is on it's way.

I even sent the pictures to prove to them that It's still not fixed, so how come they closed the ticket in their system?

I realised after 2 months of struggle that they were not interested in helping their customer, hence I opened another ticket (7380102) from the website in Jan 2021. Again their contractor visited my house to take the same pictures. And this time i was given the tentative time for May 2021.

I started following up in May & they moved the service date in June. I followed up on June 1st week and they said it should be done in June last week.

Now today is July 7,2021 and no1 from the bricks service department is concerned. They have not acknowledged my emails. I called the Newmarket service department and the gentleman told me that his Ops manager is on vacation & he doesn't know how to respond.

He insulted me by offering $300 and closing the service request.

I still have no IDEA if there is any ACCOUNTABILITY within bricks who can address their customer. I feel like I wasted $400 by purchasing service from Bricks.

I request ALL BRICKS customers to NEVER PURCHASE THEIR WARRANTY SERVICE & never respond to their customers.

I bought sofa set in 2018 with warranty. When you buy something The Brick explain that buy our warranty it cover this this but a week ago we claim a issue they declined to solve the issue and said I can't use my warranty again and they are not gonna give the warranty money back too
But the manager at regent brick location was very very rude to us
We bought dinning table 2 weeks ago with warranty
So we said ok if you are not solving the issue then we will cancel or order paid cash worth $1785: he took one second to cancel out order he didn't even apologize to us for inconvenience
He was very rude to us in all the conversation
We decided to buy whole furniture for our house
We already chose to buy them on Black Friday
But we canceled all
And the manager didnt care he was like
Extremely poor in customer service
Of the team leader is like that what do you expect from other employees

I posted the following review a while ago as the Brick's customer service would not respond.

After the review, I received a quick response promising to connect with me.

Now, after being ghosted yet again by their "customer service," I am back.

I would not recommend purchasing anything from the Brick - it is not just that their sales reps and managers are ill-informed about their product, but it's that The Brick do not have the integrity to back up their promises.

While buying a sectional I asked the sales representative if the fabric on the one I was looking to purchase would pile. She assured me that it would not. I asked again (to be sure) and she brought over a manager who also assured us that it would not pile. I asked what I should do if it does pile and she said, "Just bring it back."

To our surprise, after such a clear guarantee, the couch did badly pile.

I went to the store and was told that the Brick does not warranty against piling. I told the manager that I understood that different types of materials are prone to pile but that is why I was so clear and so careful to ensure that the one I was purchasing did not … and that the sales representative guaranteed that this one would not. He said that just that morning he held a meeting with the sales team to tell them to never guarantee against pilling. That is great for future buyers but it did not help me with what was either dishonesty or ignorance of the sales representative who guaranteed my couch would not pile.

I reached out to the warranty department through the Brick's website. I could see that they sent my complaint to the local store (who did not contact me). I tried a few more times to try to get anyone to even call or email, but there was no response.

I understand that a sales representative and manager may not know their product well, and so make guarantees that they shouldn't, but then integrity would dictate that you still stand behind your promises. I was so clear and so careful in my questions.

We purchased all of our appliances for 15,000.00 plus warranty back in March 2021. We were told and signed a contract that recognized a delay until the end of June first week of July. We have received only one of eight to date, as of Aug. 9th, and have been told it will be September, October, November, The Brick really don't know when we will receive them. How does a company sell a product and charge the full amount and put in their bank account. We thought that they had to pay the manufacturer but in fact they do not, they bank the money and draw the interest. I do realize it's a pandemic but companies going out and selling products that don't even exist; I see it as a setup. What if a majority of their clients wanted their money back? I smell bankruptcy and we all lose our money. Am I missing something here?

Possibly the worst retail experience I've ever had. I went into their store and was fooled by their sales agent thinking that their kindness was going to be an indication of my experience. Wrong. I feel cheated and conned. I bought five appliances there, spending over $5500 there. Three were either damaged, scratched or had parts missing and one never came. The only one that was delivered and seemed fine on arrival isn't working properly. The Brick came by to get the three damaged products in early Dec 2020, after over a month from the delivery date. It has now been over three weeks since they took back their appliances and I have not heard from anyone even though they have three of the five applianced I bought and stated they would give me a refund. I haven't even received a refund for the product that never came. I have called and emailed the sales agent, the head of customer serivce and the customer service agent I was dealing with multiple times. I have heard nothing for weeks. Nobody has had the curtosy to contact me and say, "We're dealing with the matter and we will get back to you shortly." Nothing.

The Brick is the absolute worst! Horrible Customer Service and Horrible, broken and crap delivery system. If you gather the data of your customers; regular house, townhouse, condo etc. If you live in a condo you have to book the service elevator for furniture delivery bed etc. How you can you confirm a delivery date but not a delivery time only until the day before the delivery to get a time. Most condos, the elevators would have been booked a week advanced so if I call a week advance to schedule delivery at The Brick it makes sense to get a time of delivery then as well so as to book the service elevator.

That whole system is flawed as per getting the delivery time the day before because someone else would have reserved the elevator so I won't be able to get my item delivered. Additionally, the worst customer service all around. Your employees sound like The Brick are not getting paid or eating for the whole day, all grumpy with no empathy and interest in relating to a customer. You guys need to rework your delivery system and work on improving the customer service. Based on my experience, I advise people to refrain from using The Brick as I will no longer use them. I only realized your ratings are horrible on average over several review boards after my recent purchases. THE ABSOLUTE WORST! No way to select 0 stars on this review because 1 star is a blessing! 0/5 stars for me even though it shows 1 star on this review.

Bought a sectional on special with 5 yr extended warranty, 3 years after purchase I wanted to get it restuffed and repaired (there were tips on the seams). I was told unrepairable, because The Brick dont deal with the couch manufacturer anymore. They offered me a percentage of what I bought the sectional for in compensation. Which would mean that I would have to pay over a 1000$ to replace my couch with a new sectional only 3 years after purchase. I refused all I want is my sectional repaired or a new sectional to replace what I have. Why should i have to pay for a new sectional. They were very unfriendly and unhelpful. NEVER AGAIN. I rather keep my broken sectional and get a tv or something with their stupid credit and then sell the tv to get some cash rather then give this company any more money. By the way this is the second time this happened in 6 years. After the first time I paid the difference but the same problem happened three years after purchase.