The Range

I Ordered 2 Ceiling lights (£146) which is supplied by one of your Partners. The lights when they arrived and fitted, they were faulty and not working well. I contacted The Range Customer Care Team - they should be called as Shameful Customer Team - worthless and totally disappointed!! I explained the issue and they said it was nothing to do with them I have to contact their partner to complain and get a replacement or refund. I purchased from the Range so as far as I am concerned they should deal with it. It should not be my problem who ever their partner is.
But I contacted the Partner and it just went 3 months back and forth 100 of emails of chasing and follow up , sent videos sent pictures and finally after 3 months to know they are refunding my money but there is a twist.
Finally when the partner days they have refunded, it didn't come to my account still. Then it goes to the range shameful customer team. And then I have to keep asking my refund for 4 months and still ongoing that I have not received my refund!! Debbie Fromm Customer service received my email, without even reading it told me to contact the range partner!! I sent back telling her to read my email properly that it is their bloody partner who mention that they need to refund my money!! Then Adam from the Head Office Care Advisor says he sees my money is received their partner and I will get my refund in 3-5 days. I contact him again after 7 days and now 10 days from god's email and still no refund, in total 7 months and I am chasing everyday to get my refund!!! 😡😡😡
Is this a Company? And how come they are so large? B&M and other small shops, they are 1000 times better than this shameful / disgusting / totally disappointing company who really takes care of their customer!!
I will not buy from The Range again and I definitely do not recommend them. Avoid at all costs. Never known a store with such a horrible lowest rating.

Appalling service. Ordered a glass wall mirror which arrived broken. I didn't even bother to remove the last layer of packaging as I could clearly hear the glass rattling around. I complained and asked for a refund and unbelievably they asked for a photograph/video which I refused on the basis that it would be a health and safety issue to remove the final packaging and have shards of loose glass all over the place. I am still waiting for a resolution to my complaint. Rest assured I won't be using them again

Ordered Parasol (£250) which is supplied by one of your Partners. The Parasol tuned up in good time but a part was broken which made it unusable. I contacted your Customer Care Team (I say that Laughing) Should be Customer NOT Care Team. I explained the issue and they said it was nothing to do with them I have to contact their partner to complain and get a replacement or refund. I purchased from the Range so as far as I am concerned they should deal with it. But I contacted the Partner and it just went further down hill from their. The sent me the broken part and then I found most of the screws and bolts are missing. I have asked for a refund but they just don't get it. They asked me to take picture of the parasol and highlight Circle what is missing. Again I have said I want a refund and for them to arrange collection of the item I have. I find The Range to be a company that just doesn't care about their customers and they have a partner that is totally incompetent and the products they sell are of a low quality at a high price. I am waiting for a refund. I will not buy from The Range again and I definitely do not recommend them. Avoid at all costs. Never known a store with such a low rating.

I’ve never known a company with such a bad score my problem is I’ve purchased a waterfall that they had on display when I went to the counter to pay for it they said there’s a delivery charge I said no it’s okay I’ll pick it up from the branch they said you still have to pay the delivery charge yeah it’s not displayed anywhere subject to a delivery charge after ringing Lbc on a Sunday night for their legal hour to get free advice I am told this is totally against the law and should give the store a chance to refund it and also get in touch with trading standards the branch are now saying because I knew about the charge at the point of sale at the till I’ve accepted it I was happy well I’m far from happy as whatever they have on display there they will always be a delivery charge spoke to the assistant manager called Harry who was just rude and abusive on the phone asked for the area managers name and he couldn’t give me that it’s now not so much the £10 delivery fee it’s the principal of everybody being conned is but as I say I can see why their ratings are so low

After a radiator cover I ordered was delivered to me badly damaged for the second time (the packaging was absolutely thrashed, all the contents were cracked & chipped), I arranged with The Range customer services for the item to be redelivered after I returned from a week holiday. When I returned I found out the item had been attempted to be delivered 3 times while I was away and returned to the supplier.
I did not want to order the item again after multiple failed and damaged delivery attempts. I contacted customer services again and was told I could order this specific item to be delivered to a store, to try avoid receiving it damaged. When I attempted this on the website the option was not available.
I called into a Range store in Coventry and asked in person if the item could be delivered to the store, explaining the difficulties I was having with deliveries to my home - I was told they would request this from the supplier and get back to me. I received no reply from the store, and when I contacted them the best they could do was give me a supplier name - which ceased business in 2012!
The Range is without doubt THE WORST company I have ever had the misfortune of dealing with, and I would tell anyone I know to AVOID them like the plague!! I have wasted hours of time waiting for deliveries that never arrived, receiving damaged goods, complaining to The Range customer services, store staff, couriers and suppliers by email and on phone with absolutely no help to resolve glaring issues!!

Ordered a £700+ outdoor furniture set online on 16/05. Recieved it swiftly enough and quickly realised that we were missing one of three boxes that should have come to allow us to put the table together along with the chairs. It took a month before we received the 3rd box to be able to attempt installation.
On 16/06 we emailed the range to advise we wanted to return as the quality was very poor and there was a fault with the glass for the table as it was not straight.
Here we are today, after multiple emails and calls no further forward in getting the item returned or seeing our money refunded so we can buy something else, elsewhere.
The customer service no you ring is absolutely pointless. They refer you back to the email channel and also tell you NOT to email again as whenever you reply your ticket goes to the back of the queue as it's been updated.
Who is putting these systems and rules in place??
Twice we've called and twice we've had a completely cold, robot esque front given to us with no empathy or will to understand the situation and help us resolve. I asked to be escalated and was refused.
I asked what is the point of the no for customers if they can't help with anything and he couldn't respond.
I will never order anything from the range online again. Dire experience and stressing my wife and I out every day they ignore us.

The worst customer service experience ever. Im not one to complain either but they really have pushed my buttons. I ordered an item on the 17th of May, Yodel then lost it, found it eventually and tried to redeliver on the 7th of June, I refused the order which was sent back and received by The Range on the 10th June. Since the end of May, I have been chasing my refund. Still no sign of it, all I get from their 3rd party customer service is that the refund "should now be processed" and so far I have not seen my money to actually reach my account. The Range Customer service team cannot do anything about it either as it goes via the 3rd party team so here I am 16 WORKING days after the return was received by the Range and no sign of money or even the end of this absolutely nightmare battle with a rather incompetent team of people

went to the range this morning.purchased a few items and proceeded to checkout.unfortunatley one of the birthday card i had would not scan.the assistant radioed for a barcode check and described the card..4 TIMES ITOLD HER IT WAS ON THE BOTTOM SHELF.SHE TOTALLY IGNORED ME.MY HUSBAND THEN TOLD HER THEY WERE ON THE BOTTOM SHELF.i then told her i had explained to her 4 times that they were on the bottom shelf and that she had totally ignored me and my husband.she said they had now found them and proceeded to serve me without any thanks or any manners...SO RUDE...i work in retail and would not dare ignore or speak to a customer like she did.

Do not ever buy any furniture from a Range Partner Company on the website. I ordered a chest of drawers which arrived flat packed. Upon opening, I discovered half of the components were missing, no instructions, no screws, no drawer runners etc and so the item was impossible to assemble. I contacted the Range and they advised that they were unable to process a refund in store as it was dispatched by a partner company. I asked for a full refund and they advised that the Partner company has to come back to collect the faulty parcel and only then would they be able to give me a refund. Well it’s been over one month and the Partner company are yet to arrange a collection date. I have rang the customer services helpline numerous times, and when they finally answer (after about 45 mins) they advise that there’s nothing they can do, I just have to wait to be contacted. And when I ask for the contact details so I can ring the partner company myself, they can’t provide that information. I send chaser emails, only to be told that every time I send an email it puts my “ticket” number to the back of the queue and I have to wait another four working days for an email response. The whole system is a joke, I urge everyone to NEVER purchase an online order from the Range as if there is an issue, it is impossible to get a quick resolution and refund from them. I wish I had read these reviews before placing my order!

1 star is not so much about the in store goods which are generally ok (Providing you don't expect quality) but it's the attitude of the staff I can't understand.
Many of us at some point in time will have an issue at the checkout, but it's the whole bad attitude towards the customer from the staff who work at the Range. This has happened to me on several occasions when picking up sale items that still scan at full price. Iv'e been practically shamed into thinking this was my fault and I
have picked up an incorrect product. So much so that I say "it's ok I'll leave" it and almost apologise for been so stupid! Then feeling their eye rolls when they have to void the items.
Note to Range Staff. You have all at some stage applied for the job, and presumably were happy when you were the successful candidate. Maybe it's time to replace these people with customer friendly staff who will go the extra mile to help. It will always be recognised.

If I was using a keyboard you would probably heard me banging on the keys. Annoyed is a polite way of describing how I feel at this moment. The story:
Received a patio furniture set and found one of the seats was missing 4 very important screws.
I rang customer services and after 40 minutes I got transferred to a voice box which then said “full”.
I rang again as a buyer and got answered after 20 minutes only to be told they were putting me through to another department. Another 40 minutes before an answer and was asked to reply to an email with photo’s. I did but after sending them 3 times I was told they hadn’t received them so I would have to ring again as the agent had calls waiting and hung up on me.
So please please please, think twice before ordering anything on line as if there’s a problem you will no doubt not get it resolved.

This is the worst service I have ever experienced. Sofa Bed was delivered on the 21st of April. Base was broken, plus no assembly instructions. Called the Range straight away, and nobody was interested as it was Range Plus. Contacted head office who said it was damaged in transit by DXL deliveries. Collection was then supposed to be 15th of May, no collection. 20th of May the Sofa bed was taken away. Now Range Plus are disputing that parts were missing. One arm chair piece and one cushion. Everything was packaged and sent with returns labels. Why would I want to keep one arm chair piece, plus a cushion. Again DXL deliveries fault plus the Range Plus. I just want my £449 pounds back. Disgraceful customer service, if I could give zero stars I would. Still no refund 2 months later.

The Range is a great store bringing affordable products to the masses! It has an easy layout and amazing prices.
One suggestion is to ensure that customers recognise the simple queuing system and know how to use it. When this is abused, it has to be the store’s retail assistants who endeavour to solve problems and try to guide those who don’t know the method of moving through the single queue to the multiple tills. It’s such a shame when customers abuse this or simply don’t understand the system and then ignore those customers who explain they are next in line.
Please be more forthcoming and communicate to your clientele!

Customer Services Don't Reply...
Purchased three collapsible garden benches and tables online.
Delivery was well arranged and delivered ahead of schedule.
On arrival, it appeared the quality was a little lacking and one of the tables was damaged - chip out of it. Packaging tatty and torn, billowing bubble wrap down the street...
Emailed customer services immediately, who took one week to answer.
The reply was that the table could be exchanged.
However, I needed the table that very day for a party. Hence the order. I explained and asked for an immediate replacement.
Since then ( 6 days and counting ) I have heard nothing.
Therefore, I've paid for a broken product and The Range don't seem concerned.
First time using The Range, and I would advise checking before accepting delivery as the aren't seemingly concerned with returns.

I ordered an item twice as website stated first payment option was not available. Subsequently, i recieved two payment plans and tried to contact the Range, however, they don't answer the phones. The duplicate item came and I didn't take delivery of it and the delivery drivers told me they cancelled the order and took it away. This was confirmed by the supplier to the Range whe arranged the delivery. I have tried constantly to contact the Range with no luck. However, I put a poor review on trustpilot and the Range sent a message straight away. They won't refund me the £600+ even though I have only one item and cancelled the duplicate item. They are saying I didn't contact them when I tried absolutely loads of times, but I was informed that the delivery drivers had cancelled the order on the system. I am so distressed about this. Even though the Range know I didn"t receive the duplicate item, they are still charging me for it. I'm going to end up going to court to get my money back and its horrendeous. Please don't order from the range as if issues arise, they don't want to know." They are taking my money for an item I havent got and its a lot of money. They really don't care about customers at all. It is a terrible company.

The range are fine until you need to return an online purchase.
The default answer is "you purchased it through our website but from a 3rd party" then proceed to take 5 days to respond with little to no information. I have currently been fighting the range for a refund of £49.99 for the wrong item that was sent, for almost 4 weeks now and I am still no closer to a refund. The management are spineless cowards who refuse to take customer calls, preferring to hide behind the customer "care" team that answer calls and emails. Truly disgusting from such a big company.

I never received my order and this company has kept me dangling on a string for months now, every week I contact them with the same reply, we have opened an investigation, they have opened so many I lost count. In the end it was the tough s**t attitude. Admitted it was left in a area that would be stolen from. And then said “we don’t expect our delivery drivers to bring it to the door” even though I am on first floor with 2 lifts !?!?!? I am still arguing the case with them even after explaining I have severe anxiety which lead to panic attacks, in which they are making me worse. I have also been diagnosed with cancer, which I know has not much to do with this, but I don’t have the energy to keep arguing the same rubbish with them, as they like to grind you down until you give up. It has got to the point where they are bullying me even with what I am going though with the same attitude of a 2 year old throwing a tantrum and won’t give up their toy ! All I can say is stay the hell away from this company. It is not worth it !

We have visited The Range stores in Dorchester Bournemouth and Worthing and Weymouth they are all the same with price cons, you pickup an item in the store and when you get to the checkout its dearer never cheaper, when you check with staff its either the labeling that's incorrect or the item has had price increase at the till but not been changed on the floor, we have had price discrepancy in all the above stores the most recent at Dorchester where they agreed to take off the difference but that's not the point how many don't check and get ripped off

If I could give zero stars I would. This has got to be absolute worst experience I have had shopping online. Ordered two windbreaks on 15th April, wrong ones arrived! No worries I thought, I'll just call them and I'm sure it will be sorted promptly. Oh no! After 3 days I finally get through to someone on the phone to be told it isn't his department that deals with returns to Range Trusted Partners so I have to email. Literally 25 emails later and there is still no resolution to this! I still have two wrong windbreaks and £79 less in my account! If it isn't sorted soon I'm taking legal action! How can they be allowed to get away with such appalling customer service care! AVOID AT ALL COSTS!!

I would give zero stars… customer services is absolutely diabolical. I ordered two wing chairs with footstool and they delivered the wrong items. After 40 minutes on hold I was put through to a man called Gabriel who was extremely rude and threatened to put the phone down on me. He offered no solution to my problem, told me I had to contact someone else via email and that I had to wait 4 days to be contacted back. He also told me that there is no complaints email. I’m still waiting to have the wrong chairs collected and exchanged for the right ones I ordered. Im having to store these two enormous boxes in my house while I wait for them to rectify their own mistake. I’ll never order anything from them ever again. Avoid at all cost. It’s not worth the stress. Buy from somewhere else.