50 customer reviews of ttdeye.com
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TTDeye Rating
Based on 50 reviews from TTDeye customers, company has accumulated an average rating of 2 stars, indicating that majority of customers are not satisfied with its service.
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Description: TTDeye Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!
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Morning with vision loss and eye pain that worsened to the point I could not open my eye. I went to the hospital to find out that I got a chemical burn from the lens and an abrasion left on my eye. I have another appointment tomorrow with a specialist to find out where I go from here hopefully my vision will eventually go back to normal I've been put on antibiotics. This company will be hearing from me along with more photos.
Second big issue that drove me up the wall yet kept buying from them as i hadnt found any other legit sites to buy from yet was they sent me wrong power other than what i ordered, and when i emailed them they asked for pics as proof and when i sent them they typed some advice on contact lens cleaning and acted like fools. So unprofessional. Another company would have send me the correct lenses for free or at least give me some store credit. Thank God i found other better websites that sell what they show and advertise.
Try contactlensdropshipping.com (party kingdom) they tend to not send emails with tracking but your account shows it all and they deliver pretty fast and accurately.
I ordered contacts beginning of Sept 2017. I wanted to get the contacts before my birthday (mid October) and surprise surprise, it never came. My tracking number said it was shipped out mid September and was like that til mid October. I decided to take action and contacted customer service in which they told me that there was a problem and they had to send the parcel back.
What I didn't understand was that why didn't the tracking number update its location saying it was returning back to China? (I'm in Canada btw). So for a month and half, I wasn't notify of this at all so obviously I'm going to be upset.
I requested a refund but they reassured that they would send my package on time so I had to open up a Paypal refund request since this company wasn't going to give me my money back. Even though they claimed to have resent my package, there was no proof that they did because the new tracking number didn't show anything, rather it was invalid. I messaged them about it again, and it took them almost A WEEK to respond back. (their replies take about 2-3 days which was hella annoying)
I repeatedly asked for a refund and they kept saying "don't worry" - LITERALLY LIKE THAT. And they also offered a 20% off discount for my next purchase. Honestly, why would I even buy from them again?
I did get my contacts about 3 weeks later but honestly this was not worth 3 months of waiting. The contacts were nice at first but after 3 months, it started to irritate my eyes and some parts were really blurry even though I've cleaned them.
I do not even wear these contacts every day (more like 2-3 months) and it's already deteriorating! This was not worth the headache AT ALL.
If anyone wants to see proof of how horrible their customer service is, just DM and I can send you the exchanging of our emails.
I've worn lenses since I was 16 and colored ones since TTDeye were first a thing, way back when. With TTDeye, you are lucky if you EVER get your lenses, and if you do not, don't count on a refund. I fell for them not once, but I am embarrassed to say, twice. I actually cried the second time out of sheer frustration.
If you choose not to listen and purchase here anyway, please be sure to come back and leave a review for others who may or may not listen. I didn't listen, and now I want to save others the same frustration I feel.
Just recently seen a video saying not to order from TTDEYE because it made her eye swell and a layer of her eye got stuck with the contact and all this other stuff. Just has me worried...