5 customer reviews of utilitywarehouse.co.uk
Utility Warehouse Rating
Based on 5 reviews from Utility Warehouse customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
Overall satisfaction rating ▼
In a matter of a few months the four utilities I get from UW have gone from costing me £80/£90 a month to the latest bill of £145 which I can’t afford to pay. The cost of the gas alone for 2/3 units is £61.50!
This is a company going down the drain and I would say to anyone to steer well clear. I would change energy supplier but can’t do so at the moment, even Compare the Market is not doing price comparisons.
I am more than happy to add my name as I don’t give a damn about offending these rip off merchants.
My name is IAN PYE.
Would give them a minus score if available stay away at all costs Fooking joke spent 1hr 35 mins waiting for someone to answer regarding debt left by my tenant to be told if I don’t go with them for my energy they will send the debt Recovey to the property and force entry and turn off so I can’t get energy from anywhere
AVOID AT ALL COSTS
Zero stars awarded to the worst energy company..
Time wasted trying to sort my account....cannot pay my bill..
1 hour 10 minutes waiting for customer service..what a joke..
Nobody to speak to..
I am finished with these clowns!
The pitch they use to switch you is "if we can't provide you with cheaper bills, we will match what you're paying now". I wish it was true. Once they have you, there are all sort of reasons why they cannot give you the price promised. Then comes the after sales service. After realising I was being charged for a service that I had previously cancelled and was not using, it took two calls totalling four hours for me to get through to someone who could help. Thanks goodness I came across Chris who tried his best to sort out my problems, but UW customer service is painful.
I am only with this company as I can’t change at the moment no one is doing sign ups, I’ve have been trying to get through to customer service since 1st of March and only got answered on the 1st of may thats 59days later!calling every day and emailing and just waiting for an hour 2hours etc and then they f**king cut my gas supply off leave me with no heating, or hot water 24hours now and I told them I got kids they DONT CARE! And then they send me a bill of £948 wtf, oh and on the first of may I told them I got kids because they asked me questions etc. So if u want to stay sane do not I repeat DO NO JOIN THIS COMPANY