VFS Global

VFS Global NY is very inefficient and lacks organization. You will die of a heart attack if you take your business to them. And you will doze off if I provide you a timeline of all my correspondence with them (call and email). So for your sanity, go to the embassy even if it costs you.

India is a beautiful country, adjustable, loving people and so as Indian government. But, VFS service is so poor and out of logic that many friends of mine who loves India, hate the vfs bottleneck. It hinders your life but not protect India's interest.

First of all, the only option to reach out to customer care is by email. For such a global giant in visa and passport services, having no on-call support is very disappointing. With email, a person cannot expect regular responsible updates or replies. You will always get standard response irrespective of how much details you put on your email. VFS Global just don not have time to read it and respond based on questions raised. They go by the category of request and use their standard template to respond back. And talking about SLA will be a joke. After multiple inquiry you will get a response saying decision on particular request will be responded within x business days. But you can wait for 2x to 3x days but story will be the same... waiting. It is worst decision by Indian embassy to go with VFS. Really very bad experience. Not sure if there is any Indian embassy avenue where I can lodge my complaint against VFS or give the feedback.

I spend almost 400 dollars in notary and FedEx to get OCI renewal from VFS Global. VFS Global are so poor and pathetic in everything. They are so late in responding to queries and the site sucks. Even after sending them the required documents, they returned everything stating as the documents missing. They didn't even care to check their FedEx deliveries or the people have no coordination.If you want to call them, you have to pay huge money for it. It's a total waste of time, money and energy to deal with them. It's better to try for evisa while travelling to India. Indian consulate should immediately change this company ASAP. They simply sucks.

The most stupid approach to the visa obtaining procedure I`ve ever seen
1) You PERSONALLY have to visit bank and make payment, no one else can do it. So if I am currently in Poland and need to prolong your visa, you have to go back to Ukraine just to pay
2) Call center propose you absolutely random date, which you can`t change, you can refuse from one random date and obtain second one, at least one week later. But still you have choice from 2 random dates, which makes planning your time impossible
I DON`T SEE ANY REASONING (WITHOUT MANAGERS ARE INCREDIBLY STUPID) FOR ORGANIZING IT IN SUCH WAY

VFS GLOBAL ANKARA, TURKEY,

One of worst corrupted visa centers you can ever imagine, I don't recommend at all, all you can get is ( Visa rejection)

BEWARE!

VFS GLOBAL ANKARA, TURKEY,

Hayal edebileceğiniz en kötü bozuk vize merkezlerinden biri, hiç tavsiye etmiyorum, alabileceğiniz tek şey (Visa ret)

DİKKAT!

VFS GLOBAL ANKARA, TURKEY,

Yksi pahimmista vioittuneista viisumikeskuksista, joita voit koskaan kuvitella, en suosittele lainkaan, kaikki mitä saat (viisumin hylkääminen)

OLE VARUILLASI!

This organization is engaged in what seems like daytime robbery. Their service sucks and when you call for support, VFS Global add insult to injury by charging you for your calls, This should be illegal- I pay for service and when I call to ask questions, you charge me to answer? Such behavior will only be tolerated by Indian Embassies I guess.

I don't know why Indian government chose this company. Just to process my "Renunciation Certificate" took 2 1/2 months. Paid way too much postal charges. Today VFS Global say, they mailed to wrong address.

My son applied for UK student visa from VFS KL taking their Gold service. Almost a month now. No updates from VFS at all. It seems there is no way to get in touch with VFS customer service as well. When we tried the VFS web form, VFS Global only direct us to UKVI which confirms that the decision is made already. I have no idea why it is taking so long even after UKVI processed it.

However, based on my own previous experience with VFS Dubai and other people's experience with VFS, I can assert that most of these positive reviews on Trustpilot are perhaps paid ones. VFS cares about lobbying the embassies to get businesses more, and they seldom care about customers who pay them. This VFS monopoly must end. Those who are posting here, please also post on Trustpilot as VFS claimed their account at Trustpilot but not here. Everytime there is a genuine post, you will see a few paid positive posts appears there immediately.

I wish some investigative journalist take the case and broadcast a comprehensive documentary about the VFS monopoly. Some former employees voiced out their frustrations with mismanagement here and there. Customers also wrote about their experience all over the Internet.

Trustpilot reviews are monitored by VFS actively and an army of paid people are active here to help VFS boosting its ratings. The true customer experience is a bleak one. I like the genuine reviews here at ReviewFeeder. Thank you

Customer service is very bad and it really sucks. VFS Global have no clue about my questions about indian Passport surrender. At the end of the call, he simply said send an email to so and so address and they will get back in 48 hrs. To tell this, he literally took 10 mins and costed me $25 (They are charging $2.48 per minute).
I never saw a service provider who charges customers for support calls. How can someone change money for enquiring application.

I applied for a refund in July 2016 and it's now November 2019 without my refund being paid. I have been to their offices so many times but their very incompetent staff failed dismally to help me get my money.

I used to work there. Senior management actively encouraged and ordered us to lie to applicants about the status of their applications to ensure no legal action could be taken of passports were lost, stolen or information misappropriated. As a higher ranked manager, do NOT trust this company. Do NOT give them your information and certainly do NOT buy their services.

This is really frustrating experience with VFS. My application received by VFS on 30th Nov and no update sent from VFS either through email or SMS. I paid twice each time more than $10 to the paid VFS customer care number just to get the update that my application is on hold because VFS Global need another set of Photo, I don't know how they can reject the Passport photos which was taken by professionals (CVS photos). Even after resending the photo more than a week, there is still no update and the status still shows "Your application is currently "on hold" due to certain deficiencies. Please check your email for more details and send the requested documents to the VFS Indian consular application Centre where you had submitted your application"

I don't know what is the going on here? This is the worst customer service by VFS by not sending us the updates through Email or SMS and expect us to call and pay everytime. My Husband and kids passport renewed through CKGS and we never had such situation before. Indian consulate should immidiately terminate VFS service and bring CKGS or any other goodone back.

Their customer service (charging every call to customers) and pathetic online portal to seek help. I had to pay twice as their website keeps breaking and there is no proper process to check the status of refund or new application status. Frustrating experience

We have sent our passport renewal documents in three times and followed every single request on the checklist. Requirements keep changing and staff does not respond by phone, let alone respond in a timely fashion. Quite honestly, one of the worst run organizations and terrible leadership. A ChickFilA manager would get this place in shape... and trust me... I am far from kidding.

I contacted this Company regarding my documents. There was no reply for almost 10 days. Then, VFS Global sent me a reply to contact some one else to track my travel documents. I had to contact CGI to get my documents. You cannot Trust this Company with your International Travel Documents. Only good thing is, if they loose any U. S citizen's documents, that will be the end of their business in U.S.A. (Plus fines imposed by the court) I don't know about other Countries.

Home Office facing investigation for breach of law over outsourced visa service deluged with complaints
Https :// www-independent-co-uk. Cdn. Ampproject. Org/v/s/www.independent. Co. Uk/news/uk/home-news/home-office-investigation-complaints-vfs-global-outsourcing...⇄ Html? Amp=&usqp=mq331AQCKAE%3D&_js_v=0.1#referrer=https%3A%2F%2Fwww.google. Com&_tf=From%20%251%24s

Didn't received my OCI and instead of resending VFS Global want me to fill another application. Horrible customer service. Charge $2.48 per minute for each call and very hard to get reply through email.

Customer service is very bad and it really sucks. VFS Global have no clue about my questions about OCI misc services. At the end of the call, he simply said send an email to so and so address and they will get back in 48 hrs. To tell this, he literally took 10 mins and costed me $25 (They are charging $2.48 per minute).
I never saw a service provider who charges customers for support calls.

The documents have arrived to their Washington DC office 5 days ago but "no records found" on their tracking system. So far no help from the customer service.