Victoria Plumb

Awful company, only ordered a couple of shelves which arrived damaged. Good luck trying to get a refund, nightmare company to return faulty/damaged goods to. Save yourself a headache and dont take the risk of buying from this company.

Honestly if I could give this company 0 star I would.
Purchased a sink last year, arrived completely smashed, was just placed in a box with no protection. They sent a replacement sink which I thought was fine, stupidly I only opened the box to check the replacement wasn't smashed too, it wasn't so thought all was well. Has workmen in this month to install it, upon opening the box fully we then discovered huge crack in sink. Victoria plum refuse to replace and implied we could have damaged it even though you can see its not even installed! AVOID AVOID AVOID. You just need to look at twitter and see this is common. Absolute fraudsters.

Appalling post sales customer service. Phone line is disconnected, directing you to use online chat bit that is only there to make to give up in despair. Don’t consider buying from them if you value your sanity.

Customer service are hopeless. I have been waiting for a refund for 21 days and no one is answering my emails and when I went on to the online chat yesterday I was told that refunds can take up to 14 days and the advisor couldn’t help me any further and closed the chat. Exceptional poor customer service, I would not recommend Victoria Plum to anyone.

Terrible experience, not even sure this is a real company? Ordered a bathtub beginning of Feb, delivery was due a week later but when the delivery van arrived they noticed the item was not actually in the van... They then re-arranged a delivery for the week after. Van arrived again with no bathtub in the van... You can't make this stuff up. We were finally told the item was never in stock, then asked to wait 2 weeks for a refund! My recommendation - go with ANYONE else!

Absolutely terrible customer service. Do not buy from Victoria Plum! You spend hours trying to speak to someone and they do not resolve your issue! The worst customer service I have ever witnessed at any company. Avoid at all costs.

Items came on time as promised. They followed up the delivery with aftercare emails reminding us to check the delivery. I felt their service didn’t just end once they’d got paid.

worst company I've ever come across.customer service no phone contact and thick people u have to explain everything over again.as for products 1st time damaged,2nd time some missing and also items wrong which I'm sure they don't no the meaning of.took 1 month to finally get refund.so people don't use.