Vodafone

Worse customer service ever, only been with them 5 days and that was enough so I cancelled my contract, I'm a laid back person so that shows just how bad the customer service is. If your with Vodafone, good luck to u and don't ring the moody, unhelpful people cos they don't care

Pathetic.
If you change your phone number, you can't log in to the website.
The security verification code goes to the old phone number
I spent over 10 hours with a bunch of dummies that called themselves the support department. They are utterly useless, the type of people that are not even worth investing in their training.
The website is pathetic, and the support is worse
I would score the automated bot 2/10- which was the best experience that Vodacom can offer.

VODAFONE SPAIN: I was unknowingly charged for calling 091 National Police Emergency no. I only realised because my pay as you go plan was not reactivated because it fell below credit (for the emergency call I made) + my plan was changed to an expensive “daily” plan which used all my credit in a day.
Is this fair or just? Apparently they tell me so.
Or is this another way to scam more money from unknowing customers in an emergency situation?
Vodafone’s “terms” are of course in small print regardless of the Emergency number given on google.
Vodafone decline to reimburse or reactivate - Surprisingly or not, I have to TOP UP AGAIN with more money.
AI ? Human compassion?
Vodafone is a public company and must make money regardless of an individuals accidental, literally, situation.
So I asked to speak to a supervisor - one will get back to you in 48 hours - that call came and rang for 3 seconds - I didn’t get there in time to answer. Guess, what : I got a message with apologies - they can’t reach me and the case is … closed.
I know my view of the status quo. Yours ?

I would avoid them if i were you. Have been on their network for around ten years now, utilising the pay as you go tariff. Poor signal issues, average coverage however the customer service has declined thoroughly over the years.
After a re vamp to Pay As You Go 1 (without informing me first) they now charge £1 per day even if you make just one phone call or text during that 24 hours. Indubitably, this would prove that Voda do not offer the best value (even having points from topping up over the years does not result in any recompense for their service offered. Had requested my number to be ported to another network. Still not happened. I may as well tip my wallet upside down and let the coins drop down the drain!

My mum has been trying to set up broadband with Vodafone for months. When we originally set up the account they arranged for the installation in a months time. They day came, no one showed up. We rang Vodafone multiple times who seemed to be under the impression someone from outreach would be turning up that day. Eventually they realised after about 3 hours on the phone that this had in fact never even been booked in with outreach. We then were supposed to get a call back from Vodafone Tuesday, they never rang so we called them on Friday. Spent another good 2-3 hours on the phone with them until eventually they booked our installation in for next week Friday. Now 3 days before, we get an email from outreach saying they're not coming for another 3 weeks. Absolutely ridiculous service, Vodafone have done nothing to resolve this.

They gave me a contract and "forgot" to mention it only included data and voice. No SMS. Then they tell me it is 29 cents each text, paid separately. I'm looking for another plan for the moment the monthly payment runs out.

9167002600 - The number was discontinued in Nov21 and subsequently suspended which belonged to a family member. However subsequent to Nov, the billing continued and to avoid a debate, all payments were done. Now I realize that the billing hasn't stopped and Vi has attached my name with the number!!!!! and continues to bill a number which isn't being used. Called the customer service and was told to call after 4hours.

"customer service experience"
Yesterday we were at Vodafone store at Chatswood,
we talked to one of the ladies there, I explained to her that I don't have SIM card for my old number and I need one, she recharged the number without giving me a SIM card. I thought she might right that I wouldn't need that?. After we left I tried to make a call it didn't work, I went back to the store telling her it might because the the no SIM card, she said yes there is no SIM card? you need a SIM card???!!! she didn't apologized that she forgot or just ignored me telling her that I need a SIM card, anyway she was very unpleasant, her tone was arrogantly and unsophisticated.
We wouldn't be frustrated if she is not so good in her job and she is trying to learn, but he attitude bothered both of us!
Thanks!

Terrible customer service should avoid at all costs. Online accounts not accessible, customer service low morals using insults and lies to demoralise customers attempting to complain.

They took my two phones for free, said that was the contract when I left them as their network was really bad. In a year I paid 3800 for two phone service plus two phones, worth 1200 in total $5,000. DO NOT BUY ANY PLAN FROM VODAFONE

Appalling company, unable to set a pay monthly sim card but 2 weeks after confirming they'd closed my account managed to port my number across from a functioning Virgin account. Took almost a dozen phone calls to resolve due to customer services with poor English or outright liars. Managed to secure £30 compensation (but only after they credited it to my Vodafone account as opposed to my Bank account as was originally agreed), an incredibly smug manager advisedit wasn't possible to recetify - though was rectified after I threatened further legal action and requested all information and recordings to confirm what they'd agreed.