Walmart

I have had an enormous, time-consuming hassle with walmart for the past 3 days trying to return a pair of shoes that I received that day, tried on, found that Walmart didn't fit right, and wanted to return immediately.

It says on the walmart website that returns are by usps and fedex. I clicked on the 'return by mail', expecting to receive a usps return label because fedex is not 'mail'. I received a fedex return label instead that wasn't even in a printable form. I didn't know that until later, though.

I then wasted what seemed like forever on live chat with someone called Fatima who was about as slow as a snail with probably about the same comprehension of English. All I wanted was a usps return label, but she refused to send me one. She was supposed to arrange for fedex to come on Monday but nobody came and the parcel is still sitting here.

I tried to send an email to walmart next. In the past that worked better than live chat and didn't take any more time than sending an email to anyone else. Not now, though. Now they have intermingled chat, phone, and email all together in the chat. I had to make 2 attempts to send an email because the first one was aborted by the live chat butting in. I didn't know that, though, until I got an email asking how someone on live chat did.

I went back and tried to send another email. They don't send the message you write, though, so the person who replies to the email doesn't know what you want. Very helpful. I had to write back to someone who was obviously in India and explain what it was that I wanted. I got an email back from someone else in India who had no comprehension of English and sent me an irrelevant reply that showed that they hadn't even read my previous email. This has turned into another amazon, with the same crap customer service, also in India. I wrote back and said they hadn't even read my email to send me such an irrelevant reply. A while later I got an email saying they had initiated a refund. We'll see.

I have now received an email telling me that the return labels are auto-generated. I wrote back and told them again that fedex is not 'mail', usps is mail, and clicking on 'return by mail' should generate a usps label being sent, not a fedex one. I have told them several times that usps comes to my house every day and fedex doesn't. Being in India, they are clueless. They obviously don't have usps there, I don't know about fedex.

The shoes on walmart.com are cheaper than elsewhere for what are supposed to be the same shoes. I had been planning to try some others because I can't get out right now to try any on, but after this hassle I don't think so. I can't face this happening again.

Walmart grocery delivery service never delivered my groceries today! It's Wednesday December 15,2021 and I placed an online grocery order on the 14th of December with a reservation time slot of 9am-10am delivery from their driver's service. I get a notification via email at about 9:40 am that my order was delayed. I went on the app and checked the status by gps, drivers name was April and the make and model of car and her current location was 4 minutes away in my area of Chicopee. This 4 minute away location had gone on for over an hour until 12 noontime! Constantly changing my estimate time of arrival another 4 minutes every time I checked the gps status! Then noontime came and gps showed she was in ANOTHER STATE Somers CT, another 27 minutes ETA! No Way! Online it wouldn't let me cancel my order, even though My Email Notification said I had that option if the delayed delivery didn't work for my time schedule! Online app said I wasn't eligible for canceling my order because it was "Already Out There, for delivery!" That's stupid! Then why driver in another state right now with my groceries for the last 3 hrs since 9am containing milk, cheese, meats and frozen vegetables? I chatted with online rep and I got a call by phone by an associate online. The guy couldn't understand why the driver was in CT and he said he Couldn't find it by gps at that moment and I told him that I have been keeping screenshots of the times and locations with time on my phone showing when I checked! He tried to call Walmart but didn't hear him talk, don't think he got an answer so he said for me to call the delivery department and then my store location and gave me numbers. I did call delivery department and of course no answer and no response after I left a pissed off message with my number! I called the store 3 times spread apart in time and No Answer from anyone! It's nearing 2 pm in the afternoon still no groceries or update or text or call, so went on the app again and made sure I changed the driver delivery tip from Walmart's suggested $15.00 to $0.00! Yea, I also have one star and chose the "driver didn't show" option as my reason for rating! I double checked my tip was at zero dollars and screenshot it and submit it and Walmart said Got it, no tip for April. Like duh! Ya think? At this point the driver was between CT and Spfld. At another ETA of another 27 minutes. Screw this! I went back to app and had someone call me back AGAIN! I was told I had to wait 24-48 hours to see if my groceries ever make it before I could get my REFUND! Um. Let me get this straight, couldn't cancel order because it was already in someone else's car driving all over, and am supposed to wait til basically FRIDAY MORNING to ask for my refund? Well where the HECK is my food all this time? Is it really in this person's car all day, all tonight and possibly tomorrow? Or had Walmart lied to me from the beginning and my food never left the store yet but had me following this driver's location who and it kept saying that April delivered your order, rate the driver? Meanwhile the the app shows right below that, that my order is still out somewhere! Seriously? I will never order groceries again online and they can keep their "FREE DELIVERY " to themselves because this is a total nightmare! I'm writing this at 9:08pm still with no food delivered! You make the call. Thank god I changed the Driver's suggestion tip from Walmart to $0.00! Otherwise she would've gotten tipped for absolutely nothing!

I was shopping for exterior storage to use at home. I found an excellent deal at Lowes for a Rubbermaid enclosure. However, being an astute shopper, I decided to do some price checking. It turned out no retailer came close to Lowes for this item. In fact, Walmart had the same exact model for 60% more. I decided to test the Walmart Price Match Policy. First thing I did was read the Price Match Policy and at the terms, conditions, and exclusions. I could not find anything suggesting disqualification, and Lowes was on the official list of authorized retailers. So I started a chat with Walmart before I made my purchase.

The chat started off fine, and I stated what I was seeking and my expectations, I also said I had read the Price Match Policy before contacting Walmart. When asked to provide my evidence, I submitted the Lowes URL. For some reason the chat advisor couldn't find the Walmart product in my cart, So I supplied that link as well.

After a VERY long wait, the chat advisor denied the request because the Lowes price was a "special" price. I apprised the chat advisor that the price was a regular price and the word "special" did not occur anywhere in the Lowes communications. I also apprised the chat advisor that there was no such exclusion or limitation in the Price Match Policy. I asked for the section or quote from the Price Match Policy that was being used to deny the claim. The chat advisor told me to wait, while he researched further, I agreed and this time waited a VERY, VERY long time. The advisor came back with the same decision supported by a supervisor. I again pressed for clarification and reasoning for the denial, and what part of the Price Match policy covered this situation. The response was I was using a But One Get One free (BOGO). I explained there was no such program at Lowes and pressed for clarification. This time the chat advisor sent the web link for the Price Match Policy, with no explanation where to read. I pressed to communicate with a supervisor. The chat advisor promptly disconnected.

In a short time, I reconnected with another chat advisor and started the process all over again. Same process, same denial and the same explanation, at first. When I pressed for clarification, this advisor explained that if the price is greater than $75, the request will be denied. I than the advisor for her honesty and ended the chat.

Now here is my analysis of what happened during my experience. First thing, I don't think English is the first language of the support advisors, there were consistent mistakes with word tense, plurality, and a poor vocabulary. The advisors were not empowered to make a decision, Walmart deferred to a "supervisor" for a decision and delivered that to the customer. Meaning they could not give the customer an intelligent and thought-out decision. They primarily were a conduit from management. There is no escalation path to either a supervisor or another tier of support. Apparently, there is no downside to abruptly disconnecting from a customer. So, in my experience, this customer support team is primarily there to deliver positioning that is to the benefit of Walmart.

I bought the storage units from Lowes.

Love how your banner says " we've got your summer fun". You do have my summer fun and its sitting in your warehouse somewhere. On July 11th I went to walmart.com and bought a 10'x30" metal frame pool. Delivery was supposed to be by 7/23.7/23 came and no pool. Called ups and was told Walmart would investigate where my package is. Called walmart to see if they could ship me a new one and was told there are none in stock and nobody knows when they will be in stock. I was told I (not walmart) had to check their website everyday and once one was in stock I had to let walmart know and they would rush deliver it to me. Last time I checked I didn't work for walmart so not sure why this was my responsibility and not the responsibility of a walmart employee. On 7/26 I checked your website and found a 12'x30" pool on sale for the same price I paid for mine. I called walmart and asked if they could just rush deliver that pool to me since it was the same price and nobody would be out any extra money. I was told no. Was told that would be breaking the rules and that I would have to request a refund (that takes 7 business days) and purchase the second pool. I advised that I would not be able to purchase the second pool until after I got my refund and I was worried the pool would be gone before then. I advised that I thought my suggestion was a simple solution to make a customer happy. I asked for a supervisor and the person put me on hold and came back and told me they would not ship me the available pool. Asked for the supervisor again and was told none were available. Told her that was incorrect as she had just put me on hold to talk to a supervisor. I was told I had to wait 24-48 hours for a call back. I tried to explain that I have a job where I cant answer the phone at work. That got me no results. In subsequent phone calls I have been told walmart employees can not make outbound phone calls so no one could call the warehouse and have thme ship me the available pool. ( which was out of stock by 7/28). I've been told refunds take 7 days total or 7 business days. And to top it all off I was told by UPS today that they did not lose my package. They told me they never picked the package up because walmart NEVER SHIPPED MY PACKAGE. Thanks for stringing me along for a week and blaming UPS when all this time you knew you never shipped it. Thanks for turning down my suggestion for a simple solution that would have made the customer happy. Thanks for "having my summer fun" Glad you have it and not me since I was the paying customer. I know what I bought wasn't a real high priced item but I always though walmart was a store for the average hard working person. Guess I was wrong.

I ordered a smart tv from walmart.com and was promised a delivery date 7 days from the date of purchase. Walmart shipped it through a shady company called Pilot Freight, which honestly shouldn't be in business. Reviews on Pilot Freight show that they regularly lie to customers about attempting delivery and actually delivering items and it has been suspected by some that they steal customers orders and claim that they delivered them knowing that the customer will just get a replacement. I didn't know this when I ordered my TV. Knowing Pilot's reputation, it should come as no surprise that my TV didn't show up on time. I called Pilot and they claimed that they never received it from Walmart. I called Walmart who said that Pilot did pick it up and that it was in transit. I told Walmart what Pilot said and they called them and told me that the item was on it's way to the distribution center and that Pilot would call me when it got there, and they told me to call them in 48 hours if i never got a call. I gave them 96 hours to be nice. Needless to say, they never called, so I called Walmart. They told me that Pilot has no idea where this 800 dollar 75 inch TV went (I know, it's very easy to miss such a small box, right?), so they had to order me a replacement item. I asked if they could ship it through another company and they told me they can't, and I asked if I could just pick it up from a store and they said they can't do that either. I hope that the item actually gets here when promised this time (Yes, I am hoping that my shipping time is only double what it was originally), however I have seen many posts of others who have had to reorder twice or more before they actually get their item. I Swear, Walmart ought to give their customers a certain amount of their purchase total back to payback for the abysmal service of their contracted shippers, I don't expect a free 800 dollar TV, but there needs to be some sort of accountability for such god awful service. If I don't get my TV at the promised time this time around I will be canceling the order and demanding a full refund and I will just order my TV off Amazon, but for all those out there trying to determine if they should order anything off of Walmart.com I would heavily encourage you to shop literally anywhere else. I would recommend that you buy in store or else order it off Amazon because they actually give a damn about their customers shipping experience and will support their customers. Seriously though, never ever order anything online from Walmart, save yourself the time and the headache.

I have been using this website & app for a number of years now (disability cuts your "shop-wandering" in half!).

I take care of my pharmacy orders, check out sales & coupons, & the Savings Catcher, of course!

Here's a few features I feel are GREAT & IMPORTANT.
-If you're making a shopping list for your local store, you can submit an order & they'll get it all pulled for you & you go to the "PickUp Service" areas in the back of the store & viola, you pay & run.
-If you're IN THE STORE & can't find something, use either the website or app and search for your item under "In Your Store"tab. It will tell you IF Walmart have it and amazingly WHICH AISLE on which you may find it! It cuts down on my mad-dashing cardio fast-walk, but it's a true lifesaver. You can also use this feature at home to strategically plan your shopping attack instead of wandering around or looking for a WM Associate.
-Another feature I feel is key, but is only on the app, so break out your Smartphine, is the PRICE CHECKER OCR READER! Yep, you know how things get moved around on those shelves and that $15 toaster is now going into your checkoutbag at $22.50 & you stand there slack-jawed & other customers stare at you because you are holding up THEIR life by inquiring about the price?
WELL, get the Smartphone, look along the search box & do you see a barcode at the end of that search line? Tap on it, a camera screen will open, point that camera at the barcode & it will BEEP & tell you the exact price! No more questions or embarrassing moments in the checkout line.

And use the site to read product specifications, REVIEWS, oh yes! READ THOSE REVIEWS! It will save you time & hassles.

Now let me share the only CON. The 'revamped' Phamacy Account page. I have 9 Rxs a month... So I'm serious about this page's lack of organization these days.

#1. It tries to tell ME when my refills are due. Or it will FILL a single Rx on its own volition even when I opted out of Automatic Refill options. I am so not impressed with that.

#2. Search tools. I used to be able to search by "Refills Remaining" so I was sure to use up the old Rx# and not let my Rxs go out of date. AND I used it to make sure I got all of my meds refilled & knew when to get refills from my doctor's office when I got to 1 'Refill Remaining'. This SEARCH OPTION is now gone & I find it quite annoying trying to keep up with the 79 line items they have on my list. (Could I suggest that If there are no refills available, could you remove it from the active list or just move it to an archive or the "Refill History Report"?)

Basically, I'm on the site possibly one time or more per day. Like I said, researching those reviews are important, as well as the product comparisons they offer. I usually use wBay & Amazin reviews with WalMart's. For the most part, the reviews are similar along the different sites - which means no one is sugaring their own site or product reviews. But if you have a Smartphone, the WalMart app is a powerful tool in the store as well.

Thank you WalMart for hearing & caring about what your customers are saying about your site. It's definitely more exciting than most of your stores, especially if you are a plus size lady who does not dress matronly. That department could really be sexied up.

The process in which occurred was extremely disappointing. I have previously ordered little incidentals on Walmart.com and was satisfied. This time, I had decided to order patio furniture, which I wanted delivered to our beach home in another state. Before I ordered online, I called and asked a representative if anyone needed to sign for it upon delivery, I was told no. After I ordered, and had a problem with my order (called about something else), I was told the exact opposite by a different representative. Meaning, within an hour of time, later after ordering, I was told that I 'might' have to have a signature upon delivery, but Walmart didn't know for sure because it was a random delivery signature selection. However, that was not the least of it. After I shopped online, placed my order, and paid for it, a notice came up on my order stating that half of my order was on back order, and only one box was being shipped, according to my order status. I would not have even placed the order, if I would've known that half of my shipment was on back-order. The reason for this is because I was ordering it, to be delivered, to our beach home, while I knew we would be there. A basic time-frame was critical, given our circumstances. The first rep I spoke with mentioned that because it was on back-order, I could call the manufacturer and find out when it would be in. I was told it could take months, she didn't know for sure. I called the furniture manufacture (with the number provided by the Walmart rep), and they basically laughed saying that they have no convergence with the orders that Walmart places and they were surprised that I was given their number by Walmart rep. So I called Walmart again... this time the representative told me something completely different. He said that even though it was on back order, the system just needed to locate it in a warehouse somewhere in the country in Walmart, and it probably wouldn't take months. So there I sat, having half of my order shipped to our beach home, and not quite sure if the other half would even arrive (during the two week time-frame we would be there). Would I order from from Walmart again? Probably not. At this point, all of it seemed a bit sketchy and not concrete. I'm left hanging as to whether or not all of my order will be delivered, as was indicated of, when I placed and paid for the order. The money was put down/paid (was happy it was going to be delivered to the state and address of our beach home), and only then, was the true availability revealed to me. Had I known that, and the system indicated it, while I was ordering it, I would have found different patio furniture to purchase. Very disappointing, given the circumstances, and the critical need of both boxes being shipped appropriately and within a specific time-frame, that was originally indicated upon purchase. Be careful of this deception, and multifaceted responses from the technical support reps.

Walmart.com used to be a great way to a.) order grocery curbside pickup; and b.) order items online to be shipped to your home. Then, in the second half of 2021, all of that came to a skidding halt when Walmart combined the sites. My primary disappointment is with the grocery curbside pickup, although I am not using the site at all these days.

Since the site was changed, if you try to order groceries, all of the options show up. Try typing "peanut butter" into the search bar, for example. You'll see literally 1,000+ results and then you'll have to click again to specify that it's curbside pickup you're interested in. Repeat this for every-single-item you're searching for; it's a good way to push your sanity to the breaking point.

I used to do curbside pickup at least 3 times a month at Walmart and that section of the parking lot was always crammed full with others who had also placed orders. I was praising the virtues of curbside pickup before COVID was ever on my radar, because it created more hours in a day. I could sit down at my computer or on my phone in the evening or early morning, choose the grocery items I needed, then pick them up on my way home after work. I found I was cooking healthier meals because I was less exhausted by the time I arrived home, and I had more time to cook because I hadn't spent 30-90 minutes trekking through the store. Another bonus was that I could order many items throughout the store. I'm not a tall person so if I have to lug something like a folding table or play yard into a rolling cart, lug it back into my car, and lug it up the steps when I get home, it's a giant pain. Being able to just lift the item once is a great savings of time and energy. And on top of all this, I could refer back to the site to see what I had purchased, and when, which came in surprisingly handy. When COVID hit, there was the added benefit of fewer people in the store, especially for those working there who had to deal with germy customers all day. Something else nice was that Walmart did a fantastic job of hiring people who were helpful and friendly--I am sad to say I often didn't find the same caliber of staff inside the store (although obviously that doesn't apply to everyone). I found myself recommending Walmart curbside pickup to many, many people.

Not anymore. If I ever recommended Walmart curbside pickup to you, please know that I retract my recommendation. Now I drive by and the curbside section of the parking lot is deserted. Why, Walmart, why did you make this change? Did you put someone's relative in charge of the website and they thought it would look prettier that way, without considering the complete lack of functionality? The website has literally become useless, and I haven't shopped Walmart in about 3 months now. That's 9-10 times that my local Walmart lost my business, and from the looks of things, you can multiple this by hundreds of other shoppers who feel the same. And that's just in my town--I'm guessing throughout the country, you can multiple this by at least thousands of shoppers. It's as if they hired someone for the Walmart website who's intentionally trying to sabatoge them.

Please, bring back the old website! Or at least separate out the curbside grocery pickup items from everything else! You originally implemented a great, useful feature and gained a lot of business from me--I rarely shopped Walmart before curbside pickup. Now you have lost my business entirely, Walmart. At some point, someone is going to say, "Gee, revenue's really taken a dip. Maybe we should analyze why." And then perhaps they'll realize the revamped website was a terrible move. Hopefully it won't be too late to win back business by then. Currently Walmart is two thumbs down for me.

A warning to consumers! Do NOT TRUST THE 2 DAY SHIPPING OFFER!
I wanted to love my transaction. Sadly Walmart lies. I was thrilled to see a free 2 day shipping for my purchase, something to compare to Amazon. (wonderful company that will be getting my business rather than Walmart). I would have paid a fee for it but Walmart (supposedly) offers it for free.

I was equally excited to see it on a Hatchimal that was in stock, and a little over $10 cheaper than Amazon. My little girl wanted one very badly for her birthday since it wasn't possible to get one for Christmas. So on the Feb 15th I placed my order. I got my confirmation email that stated I would have my item on her birthday, the 17th. The 17th came and as the day got longer with no sign of a delivery I started to get nervous. I became upset when I found that the tracking information for my order said 'processing' not 'out for delivery' as it should have.

I contacted customer service wanting to confirm that my item would be delivered that day. The rep that I talked to told me that to be able to get items delivered in 2 days that sometimes Walmart are not able to be tracked and that not to worry, my item should be there before the day was out. I'm assuming you can guess that it wasn't. Why the reason for my post if it was? So that was last Friday. I decided to give it the weekend to show up, a long weekend in fact due to the holiday. And today (the 21st of February) I contacted customer service again to see where my item was.

The customer service rep that I talked to today told me that my item would not be delivered until the 28th. In fact it wasn't being shipped until tomorrow (Feb 22nd). That he was very sorry that it was later than I expected and that they could offer me a 10% discount once it arrived or they could cancel my order. I explained that this was unacceptable and wanted to know why it would take so long when I used the 2 Day shipping.

His response was "I am really sorry for the inconvenience Jennifer, according to my record you used a different shipping method in your order (standard) this shipping method can delay 3 to 5 business days to obtain your order but you can be assure that you will obtain your order as quickly as possible"

I then forwarded my confirmation email from my order that showed the 2 day shipping and the delivery date of the 17th. Things got progressively more frustrating from there. No matter what I said the response was I'm very sorry, discount or cancellation? What I want is an explanation and my item in a timely manor. Unfortunately since that's not a 10 percent discount, a $10 gift card or canceling my order, I got the run around again.

So I'm forced to believe that the first customer service rep was just lying to placate me. And the second was stuck in a loop of his damage control verbiage provided by his corporate office. Do not trust this company. Do not place an order and expect to get it when they say you will. You can however expect to be lied to at every turn, and maybe eventually (perhaps 2 weeks or so after the fact) you might get what you paid for. The ship is still out on that last one.

I should have just paid the extra $10 and gotten it from Amazon. A company that actually does what they say they will and genuinely care

After 2 missed delivery dates this product finally arrived on a non-scheduled day DAMAGED! I didn't even sign for it and Walmart just left it. No signature that is supposedly required, hence why I took off two days to be there for the delivery. The box noticeably had been opened and returned before. The metal frame is twisted and when put together the back end is two inches from touching the ground and the wicker is unraveling around the front of the frame. Very noticeable. When I try to call Walmart to get this resolved they just keep giving me the run around and tell me that someone from corporate will get ahold of me. Four days later no one has yet to contact me back. I have emailed, called, and done there live chat, which is a joke, and still no resolution. Pilot their outsourced delivery service and Walmart distribution do not communicate with each other at all and each one bad mouths each other instead of just problem solving. This set was once again scheduled for pickup yesterday and is still here. Once again no call, no email, no follow-up. I will never shop at Walmart again. They only care about making $ and don't care about the customer at all. I have missed 3 days of work so far from all the missed delivery/pickup days just because Walmart can't figure out their logistics and would rather waste economic resources instead of making things right with their customers. Not only is this horrible customer service but it's also not environmental friendly with them shipping out damaged products and having to pick them back up. Where's the logic in that? Very disappointed in this corporation! This is my very last purchase with Walmart. I'll pay a few bucks more to more sophisticated companies who treat their customers right and have their logistics and customer service in order. It's a shame Walmart can't figure this out after so many years in businesses. They oblivious need to start by hiring people who actually know what they are doing. Quit outsourcing all your work to companies who don't care about your company. Customer service is rude, the lady lied to me on the phone saying she was a manager but when I got the review via email it showed she was just a customer service rep. I'm really not surprised that Walmart hires such dishonest people. Especially after this experience. Buyer beware if you get this item or any item damaged they will not help you out! It's all on you! I would not order from them, go someone else and pay a few bucks to a company who actual cares about their customers!

Honestly I'd have given one star but I usually don't pay attention to one star reviews, so the two stars are generous.
To start off the "2 Day Free Shipping" has never been 2 days, not even 2 business days. I'm never in a hurry to get an order from Walmart.com so the order arriving in "2 Days" is not an issue for me with the exception that it's a false promise. Walmart should change their shipping advertisement to "Free Shipping" and drop the "2 Day", it would increase trust if they advertised what they actually provide rather then what the bean counters say the customer wants.
Their packaging of products is the worse I've ever experienced. Even the worst Ebay items I've ever received have been packaged better then Walmart.com orders. The packaging is utterly terrible! I've had two orders this year that haven't even made it to my home because the items in the packages were leaking so badly, (one contained engine oil and the other contained dish soap). I ordered the dish soap again, see the pics that show how it arrived. Canned foods, I can usually deal with dented cans and if you order any canned goods from Walmart.com you'll have to expect that 75% of them will be dented, the box will have busted open and resealed by FedEx and some cans will be dented at the top rim of the can and cannot be opened in an electric can opener. I've had some cans that I've had to use a (P38 can opener), look it up, to say the least some cans from Walmart.com can be challenging.
The most recent development is the dreaded "Out of Stock" when trying to order something. For the last six weeks Hormel Chili has been "Out of Stock", among many other items that I have regularly ordered for years. From what I've been seeing I have to come to the conclusion that they are advertising the items but are not actually selling them online anymore because of shipping costs, inability to get their employees to properly package the items to prevent damage, customer complaints about item condition... or any and all the fore mentioned reasons.
I used to be able to sit at my computer and put an order together (over $35 for the Free Shipping) in about 15 minutes. Now because of the frequency of the "Out of Stock" option that Walmart.com has implemented it has been taking me days to put an order together of items that are "in stock".
A year ago I used to tell people about the benefits and convenience of shopping Walmart.com for my everyday needs, now I'm steering people towards Amazon Prime Pantry. Amazon Prime Pantry can be kind of wonky with having to fill a box to place an order but... Amazon Prime Pantry has the products that I want in stock, they package the items purchased with care, and they arrive faster... Amazon Prime used to be a couple steps above Walmart.com now Amazon Prime is miles ahead of Walmart.com, not because Amazon Prime has become that much better but because Walmart.com has become that much worse.
I really can't find much good to say about the current Walmart.com.
I still order through Walmart.com but not nearly as much as in previous years, I've been using Prime Pantry more and more.

Walmart.com outsourced their call center with a company called Sykes. Walmart hire a bunch of people with no education no matter if they can speak English or not, in one big chat room for weeks, and then they have them go through a training. During this training they barely get any training because the systems are so screwed up they spend all their time teaching them how to use it. Sign in here and over here and over there and now here and here and here and here and THAT is not an exaggeration. The system crashes CONSTANTLY. Further, MOST of the seasonal employees can not even use it efficiently. They are fed answers to the companies questions so they can pass and get on the phones where they a given crappy data base that is so over flowed with information finding the answer to a customer's problem is like finding Waldo in a candy cane factory. If they have a question to a problem for a customer? They are publicly shamed in a chat room with about 100 other people to back to the this great pretend google and find the answer, which most of the time, probably will not happen. Bottom line, most of the Agents CAN NOT help you because they have no idea where to find the answer to your problem and there are MANY different answers to your problem and any one of them could be correct. What is more? At least half of them do not even know how to efficiently transfer you to the person that can actually help you. If you are going to order from this place, KNOW that many calls will be made to get your stuff unless you are one of the few. Go ahead and call them about your stolen credit card haha. All they care is that they stop their loss. Your account is not their concern, close it if you are smart once the orders that the scammers made have cleared. Most of all, you should just not shop here. It is a joke. The company running this disaster is hiring anyone who can type regardless of qualifications. All they want is guy who can get them a tax break, type, and might get some calls answered so it appears they are doing their job. DO NOT SHOP HERE! Third party? That is your problem. :) Even though they do not tell anyone it is marketplace on the front page. If you do not order from Walmart, too bad. Think you are having a bad day? Imagine the day the person you are calling is having! They have not been trained. The only reason they are there is so that Walmart thinks their customers are getting helped and trust me when I tell you if they could help you, they would but they cant so most likely they wont. You ordered from a company running a disaster and pretending to do a good job so that Walmart will continue to pay them. DO NOT ORDER FROM THESE PEOPLE. They literally will pay you to shut you up if they think you are going to the Walmart CEO but if you are not willing to get that extreme and just want to buy a waffle iron hassle free, GO TO AMAZON!

Hey I am wondering since I used to be employed at Walmart for many years and infact was in charge of inventory and could preform this duty very well. It really is not that hard you don't even have to do well in math. For example id I have 10 boxes of corn dogs then I would enter 10 boxes of corn dogs maybe even less just to make sure that if I or a customer went home and ordered online and needed a box of corn dogs that you darn tooting gonna get your corn dogs. Now the problem I have is why is it that Walmart just can't grasp the importance of this one simple responsibility that is crucial to providing good customer service. I don't know about everyone else but if Walmart takes my money from my account to pay for lets say 1 box of corn dogs and then when I get an email 2 seconds before my delivery that says oh we are sorry we had to substitute blah blah blah. Then why on earth do you expect me to wait 7 to 10 business days to get my corndog money back when you probably should have been the one waiting 7 to q0 days to take my condo money considering you didn't have 1 box of corn dogs there anyway. Now all of this corndog drama could have been prevented if A. You do your job and do your inventory. CORRECTLY but this goes on and on and then it gets to the point when I order that I just wonder what will actually arrive in the delivery this time. Let's see I pay 112.00 for groceries and I get 30.00 worth of groceries so this is annoying and stressful to keep on dealing with. Grocery shopping should not trigger a panic attack and cause so much anxiety. Not only this while I am already a very aggravated customer I feel like I should be put back on payroll because how many times do I have to order food and stuff and babysit the order from start to delivery to make sure everything is correct and then even AFTER delivery why do I have to sit on chat waiting for a service representative or bot to act like Walmart are finding a solution. As if that is not bad enough who on earth has the right to cancel my order... no one so why why why do you think you can and why do you think you don't have to contact me first and why don't you do inventory and have counts correct rather than making customers unhappy by TAKING the money and giving nothing in return other than telling them they will get money back in 7 to 10 business days. That is absurd how do you continue to be in business I just don't get this. When are you going to change your system so that it doesn't get "stuck" ( the excuse for canceling orders) on the system and when are you going to stop making up excuses when it is obviously your mistake but yet we are the ones to have to beg for a refund back because no one wants to be on top of their game and do their job as it is supposed to be done. But heres the real kicker, where do yall get the excuses do yall pull them out if a hat or just use random thoughts to justify your poor service. I am still now everyone sit down cause I'm still processing this I worked at Walmart so I know a little and I also know that valentines items are seasonal Christmas and soforth but when when did CORNDOGS and BAGGED ICE become seasonal? Please tell me this is not just me thinking that Walmart should probably just have said I am sorry mam but we didn't do our job as we should have therefore resulting in you having to wait 10 days to get your money back. Blah blah blah rather than TRYING to justify this by telling me xorndogs were seasonal and ice is seasonal as well ok well if I were to get in my car and go to the ice bin and there a 40 bags of ice inside now what season is that? The season that the drivers who deliver the orders decided that they didn't want to haul ice in their car because they don't want it to leak or something huh well that season a cya season and just randomly happens depending on who is involved in the process of your order and totally reflects lack of customer service skills and more and also I was wondering what season corndogs are does it fall Sept Dec or just whenever you don't have your count correct but you say you have 26 boxes but truth is there is 1 corndog box that 28 customers ordered and who is the lucky customer that gets that box and well I could just go on and on but please do not use this as an excuse I mean not everyone will believe that so I suggest just admit you messed up and btw. You also need to admit that you should check into processing refunds immediately rather than thinking that is acceptable or legal for that matter to expect customers to pay for goods that they do not receive and yes if inventory was correct all this could have been prevented.

I am not the kind of person who just yells about how badly WM treats both customers and employees, nor what a truly unethical, bad corporate citizen WM is. I prefer providing cold, hard facts. I started pricing the things I need at other grocery stores last year, when WM announced Walmart no longer honor coupons and no longer competitively price. I sat in an electric scooter that I quickly discovered was covered on the seat with dried human feces, and they refused to give me an incident report or replace my pants. The greeter repeatedly pushed around the feces with wipes at the entrance, then went back to checking groceries with those contaminated hands, as people came and left, without washing his filthy hands, and he was ten feet from their McDonald's, too, and walked into it twice while I watched. He also put that scooter back into circulation, even though the feces was still visible on the seat. They didn't take it out back to decontaminate it despite my suggestion.

What I found was that other stores had prices or receipt totals as good, or better, than WM. Examples: Spectrum organic refined coconut oil was half a dollar less at Smith's, Kroger corn meal and crackers and peanut butter cheaper than WM, Bueno frozen posole only a penny more, same for baby food. WM's dried corn husks were five times as expensive as Smith's, per ounce, same brand! Sprouts had mangoes three for a dollar while WM was. 68 each, broccoli crowns. 98 while WM was 1.29, Ritz crackers 1.79 at Albertson's but 2.50 at WM, romaine. 98 at Smith's but 1.98 at WM. Barilla pasta was ten for ten dollars at Smith's (a dollar each) but 1.38 at WM. And the other stores don't demand to see your receipt, and they have a lot of electric scooters while WM has none, nowhere to sit and wait, and won't retrieve one for me. You don't need to argue with a jaded cashier about a price anywhere else, because the cheaper price at these other stores is the price everyone is paying!

WM attracts some dangerous people because they treat us so badly, and other stores are just... well, nicer and cleaner. The other stores will intercede or escort you if you are scared or accosted, WM will fire any employee who tries to help.

You are probably a creature of habit like me, but I broke that 45-year habit last year after the way they handled that disgusting scooter seat incident, and I have never been happier. I am willing to tolerate a tremendous amount of abuse and jump through all sorts of hoops to save money, but WM no longer saves us money, and they are abusive and suspicious of us all. Please, reconsider not going there, and do some pricing elsewhere. Even Target comps WM now. You'll be surprised how much you can save at Smith's, Trader Joe's, Sprouts, Farmer's Market, Albertsons. And Smiths also gives gas points on the receipt. Smiths feels like a resort, compared to the way WM views and treats customers. And WM always seems to be out of stuff you need, have never found that problem elsewhere. In the last few months I shopped there I saw no less than three store managers quit, including the assistant to the local district manager after 29 years. Rats deserting a sinking ship. There is a reason why they lost nine million dollars in one day in the stock market last year: what goes around comes around. It followed two weeks after they let ten thousand employees go.

A few other suggestions (and no, I do not work for any of these places): Federal law says you can buy your prescriptions at buyers' warehouses even if you aren't a member, so call and compare prices on your scrips. I think you will find that WM is not competitive any more, and Sam's is still WM and they don't beat Costco. Try Costco: where I live, they are cheapest. You can transfer old scrips or have your doc phone new ones to Costco, and save money.

You might also consider coping with inflation by just joining Costco. You will more than make up in savings for the membership fee at the end of the year, and the meat and produce are of better quality... You need dish soap, detergent, toilet paper, diapers anyway, right? The money you waste at WM, you could gather together at one time and spend on membership at Costco. Don't be penny-wise and pound-foolish. If you don't like it, they will refund the membership fee at any time. That's another way to avoid wasting money and avoid WM.

Be an informed consumer and take your business elsewhere. WM doesn't care about anything but profit, so hit them in their wallet and take your business elsewhere! The bottom line will be the same, and often better, when you get used to shopping at other businesses. Other stores still have sales and honor coupons, their scooters are clean and charged, and they want to assist you, and make it abundantly clear they want your business. I was blind but now I see. Compare prices... You will be as surprised as I was!

In early December, I ordered a gift card online for my grandfather. Although I wasn't given a tracking number, Wal-Mart estimated that my grandfather should receive the gift card between the 16th and the 21st. The 21st came and went - no gift card.

I held out for another couple days and called on the 23rd. First, the customer service phone number is somewhat difficult to find on the Wal-Mart website. I should be able to click on one link from the main page and find it. Second, once you actually call the line, there's always a recording warning of high call volumes. The menu options go on and on before you're even given the opportunity to talk to a real person.

All right, so, customer service told me that, even though the card hadn't arrived, I should expect delays and call back on the 24th if the card still hasn't arrived. I called back on the 24th and the customer service agent told me that he couldn't help me with an exchange or a cancellation because the gift card had shipped. After prodding, he gave me the billing department phone number. Closed for the holidays, of course. So, I emailed. Still waiting on that one.

After the holidays, I called again. Finally got into contact with someone who seemed a little more sympathetic and she said that she'd send my problem to billing. Billing would re-issue the gift card and I would get an email within three business days letting me know the outcome of the inquiry. Still waiting on that email, too.

I called today and, after waiting a very long time while the customer service agent spoke to billing herself, was informed that someone stole the card and has spent it already, so Wal-Mart would not be able to issue me a refund. But, hey, I can contest the charges with my bank and Wal-Mart would probably approve it.

I'm not mad that Wal-Mart didn't send the gift card with a tracking number, even though Walmart should have. I'm not mad that Wal-Mart's policy with a stolen gift card forces the customer to do all the leg work. I'm mad that nobody before today bothered to check with billing to even see if the gift card had been used. I'm mad that everyone gave me the run around, asking me to call back another day or talk to someone else. They all passed the buck and only TODAY, over 30 days after I ordered the card, did one of the agents actually investigate the issue, only for me to be told that there wasn't much that they could do for me. I received no apologies, no concessions - nothing. No one cared. No one even contacted me when they should have.

Never again, Wal-Mart.

This is a review of the Blairsville, GA Wal-Mart. Store Number: 2257. Just an all around horrible Wal-Mart. The pharmacy is not exactly run by professionals. The cashiers are incredibly rude. No matter what time of the day you visit, there are lines backed up and there are never enough cashiers to assist. This Wal-Mart also doesn't keep a good stock of many items. Their produce is so awful I started buying produce at local produce markets rather than waste any more money on produce here which is likely to go bad so quickly you end up completely trashing produce you paid good money for. I needed to pick up a prescription for my mother recently, otherwise I never would have stepped foot into this place after the bad experiences I have had here in the past. I have been harassed by male employees at this Wal-Mart as well now, on multiple occasions, and had to be very watchful and defensive in order to not have the harassment escalate. A woman shouldn't feel as if she can't shop without having to guard her personal space to the point where it's just ridiculous, and have to be so defensive in order to keep from being harassed by the male employees who work here. Though it's been this way for years. Recently, a friend of mine told me how rude some of the pharmacy employees are, and how badly they've treated her as well. If you ask the locals about this Wal-Mart, you'll find out pretty soon what kind of reputation Walmart have, and it's bad. Even the employees complain about working here and don't like working here, and it shows. I will not be back and I definitely do not recommend this Wal-Mart. Especially if you're a woman hoping to shop in peace and who is hoping to be treated with some basic decency, look elsewhere, because this store is not respectful toward women. The turn over rate here is very high and the management here has been been very bad for years so that probably has a lot to do with that and the generally poor way that the customers are treated here. I have also had similar experiences at another local Wal-Mart and Wal-Mart just generally has a bad reputation for a reason. Their stores and customer service have gone downhill for many years now.

I've contacted Walmart 5 times regarding deliveries shipped with LaserShip. Today, Apr 8th LaserShip left two of my boxes on the outside of my apartment complex again. The driver didn't buzz my unit. A maintenance guy saw the driver leave my boxes and contacted me immediately. I called Walmart custormer service and was told that a supervisor would be contacting me. As of yet, I haven't heard from anyone! My complaint # is: *******10885.

I contacted LaserShip and the supervisor didn't bother to apologize for 4 distinct incidents that I've experienced with this LaserShip driver. He acknowledged that this is probably happening to other customers also., This is unacceptable and I will no longer order online as long as LaserShip is the carrier delivering packages!

Poor customer service has a definite negative impact on any company's bottom line, just as exemplary customer service does the opposite! This is unacceptable! As a customer, I shouldn't have to contact you multiple times for the very same issue! Apparently, my complaints aren't being taken seriously! I am very disappointed with the delivery service and also with those fulfilling the orders. My packages are shipped without the proper insulation and protection. My items were just tossed in the boxes with a couple of pieces of bubble wrap on the top. The glass wasn't wrapped and nothing separated. This did not happen in the past. Care was taken when packing shipments.

I've experienced four unbelievable incidents with the
LaserShip driver delivering packages for Walmart to my apartment complex. I
Selected one star because there's no option for 0 stars! Judging from the number
Of negative reviews regarding LaserShip, I'm not the only person experiencing
Extremely poor, below substandard deliveries and customer service!

The first outrageous incident occurred when the driver scanned
My box as delivered, but didn't deliver the box until after I contacted Wal-Mart
And the LaserShip dispatcher who placed a tracer on the box. My box was
Delivered the following day and left outside of my apartment without any
Notification. I saw the box while leaving my apartment. Apparently, the driver
Had other plans for my box!

The second unbelievable incident involved the driver buzzing
My unit to inform me that I had a delivery. I asked the driver to deliver the
Box to my unit and he stated, "No, I will leave the box downstairs or I can
Take it back to the Lasership hub." I arrived downstairs to pickup my box from
The outside, unsecured. The apartment manager said that the driver was asked to
Deliver the box to my apartment, but he ignored her and walked away!

The third ridiculous incident involved the driver giving my
Box to a resident who was courteous enough to bring it to my apartment. I reside
In a 10 storey complex. Anyone entering or leaving had access.

The fourth and final ludicrous incident occurred today, April
8,2019. The LaserShip driver did not buzz my apartment, but instead, left two
Boxes sitting outside, unsecured where visitors buzz in. The maintenance guy
Saw the driver leave the boxes and contacted me immediately.

I contacted Wal-Mart after each incident and spoke with a
Couple of reps from LaserShip, to no avail. I contacted LaserShip today and was
Told that the station manager will be calling me regarding this issue. When I
Received a return call, I said hello several times before the party on the line
Hung up and didn't call me back! I decided to call the number back and the lady
Who answered located the supervisor who called me. I tried to solicit a
Response as to why he hung up the phone during my hellos, but he clearly
Avoided the subject. I'm very aware as to why he did it, and of the systemic
Issues at LaserShip. This supervisor wasn't genuinely interested in my feedback
Or complaint. He stated, "The driver is required to deliver to my apartment if
He can gain access." Every apartment has a buzzer and intercom! This supervisor
Didn't have the courtesy to apologize for the incidents or the poor customer
Service! Again, judging from the many negative reviews, It's clear that
Management at LaserShip is very much aware of the problems and really don't
Seem to care! Outlandishly preposterous!

Customer Service Skills are learned! A company or
Organization's bottom line is definitely impacted by Exemplary Customer Service
Or the lack thereof! Don't trust your company's deliveries to a Carrier who lack
Concern for customer satisfaction! As of today, I will no longer order any
Online products from Walmart, Jet.com or any other company that utilize LaserShip
For deliveries! As a customer, I shouldn't have to constantly contact a
Business regarding the same issues. Apparently, my complaints are being ignored!
Fortunately, as customers we have choices. We can shop elsewhere!

I wanted a specific bike I'd seen at my local wm for 4th of July weekend. I'd already gone to there and another wm with no luck. I continued my search online bc i wanted to assure myself that the bike i wanted was in stock and nobody bought it before i got there, so I ordered at 3pm on 06/30 from another wm parking lot where it said it was IN STOCK for SAME DAY pick-up no later than 6pm at store #1844. Needless to say I NEVER got my pick-up email. Have them until 8pm, called, nobody even knew what I was talking about. Talked to at least 3 different ppl, Walmart said they can't find the bike in the store, they'd look in the warehouse, to call back at 10am. I gave them until 12pm and AGAIN nobody knows what I'm talking about, so we start over. They end up having me call site-to-store who tells me to call wm bc the computer says they're taking it off the shelf as we speak. I gave up at that point, and eventually got an email notifying me that my pick-up items are delayed. No $#*!?! I get an email on 07/02 saying it's been shipped and will arrive between 07/06-13. That is after 4th of July! I ended up driving to yet another store and finally after all of the hassle i BOUGHT this bike in person. I called site-to-store to request a refund and they told me that my quickest refund option was to wait until the bike arrived and call to refuse it. I finally got an email at the end of the day on the 13th notifying me that I can pick up the bike that I ordered for same day pick-up two weeks prior, so i called to refuse it but the first two times nobody even answered, and the third time i was put on hold and transferred back and forth from customer service to hold and asked how I could be helped about 6 times in ten minutes before I said "SHOULD I JUST CALL BACK LATER?" Well, i didn't have the time later as I have a family to take care of, so I called back today, bright and early, to assure myself that they weren't too busy to give me some decent customer service and whattya know, NOBODY ANSWERS TWICE. I didn't bother calling a third time. Now I suppose that on top of waiting for a refund and dealing with $#*!ty customer service, that i am expected to fill my gas tank to drive all the way to store #1844 and get my money back in person, at that point LOSING money bc of this huge inconvenience. This is just ridiculous.

This is a long story: I signed up for Walmart delivery service in March. Selected free 2 week trial and opted for annual service for 98.00. Seemed like a good deal since our local Walmart has become filthy, boxes all over the aisles & shelves are never stocked. My first delivery was great, Walmart gave you ample time to review substitutions. 2nd delivery ok, out of some things, but overall ok.
In the meantime, Walmart charged my bank account for annual fee on March 24. Ok, no problem. One week later, I get a notice that a charge of 98.00 is being charged to my credit card; is this authorized? I selected no, and my card was suspended for possible fraud. I checked my bank account and found another 98.00 about to come through. I immediately called, a rep, who said he would pass along to billing (I called on a Sunday). I checked Monday to see if progress was made on the refund, and my account wasn't noted. The 2nd rep said they will have to send fax to my bank authorizing reversal. I was on the line with Walmart and my bank to arrange the fax. I was told it was done. When I checked 2 days later, no refund. I called the bank, who informed me that Walmart failed to cancel on their end and it went through. Nothing bank can do. I called Walmart again. Rep # 3 said he will issue a refund on my account; will see in 3-5 business days. He sent an email confirming the refund with a link to my case #. I waited 1 week; no refund and called again. Rep # 4 said refund was never noted on my account (I found the link the 3rd one sent takes me an error page). Now, I'm upset. The 4th rep did put it through. I demanded to speak to a supervisor and was left on hold for 10 min & I hung up. From start to finish, I received the refund after 2 weeks.
Now back to the deliveries. For the 3rd order, they had only a few items I ordered, but when I got what they had in stock, they charged for items I did not receive. Another call to Walmart and they did refund within 24 hours. I just received my 4th order. Out of the 8 items I originally ordered, I only received 3 and the once again charged me for something I did not get. Just spent 15 min. On hold to get a refund issued. This service is more headaches than it's worth. Drivers are great, though!

Christine at Walmart.com Customer Service phone line was stellar, professional, polite, knowledgeable. But I'm going to think two or three times before ordering with Walmart again because of the horrible service by one of their vendors.

DEFECTIVE DAMAGED USED TIMEX IRONMAN WATCH SOLD AND SENT BY AREATREND VIA WALMART. I paid a relatively high price for this item in NEW condition at Walmart.com and am writing this three weeks after I ordered from Walmart in late November.

This Timex was sent in a timely fashion in a random plastic bag, without the Directions insert or the usual watch stand and box. The main button was missing entirely (not even in the bag or box), which is required to set the watch to the correct local time. The peel-away protective covering was missing from the watch's face, and there were slight scratches around the face, indicating prior use. WOW. ABSOLUTELY UNACCEPTABLE RETAIL SERVICE.

Honestly, I would've just kept the watch if the button weren't missing (although, the price was steep for this as a used item) just to keep the carbon footprint to a minimum.

I spoke with a pleasant-sounding woman at AreaTrend's Customer Service phone line. (Having a live phone rep and a rep who was pleasant is where Walmart got an extra star from me... plus they at least refunded me part of my purchase price in a somewhat timely fashion, even though they were supposed to refund me the ENTIRE purchase price.) I clarified that I should not be responsible for the shipping fee for a defective item, and she ensured me that I wouldn't be charged for $6.95 Return Shipping.

Instead, I was charged a $5.00 Handling Fee! What? Today, I had to figure that out by calling Walmart Customer Service (I don't trust AreaTrend anymore) because I figured out that the refunded fee by AreaTrend did not match the amount I should be refunded. (Around the December holidays, most people would miss this... but my radar was up for INTEGRITY ISSUES re: AreaTrend. I've been the victim of mail-order retailers who do sleazy things to minimize their losses before declaring Chapter 11 Bankruptcy. SLEAZY.)

Apparently, Walmart has vendors that sell via Walmart (similar to Amazon's system). I've been purchasing/ordering Timex Ironman watches for over 15 years... this sub-par AreaTrend purchase is SO incredibly out of line. I relayed my concerns to the Walmart rep, Christine, via their callback Customer Service 800-number listed online, who said to check on Walmart.com to see if there is partnering vendor listed for items considered for future purchasing. She said she would "Escalate" the report of my concerning AreaTrend experience to Walmart. I always thought Walmart was a reputable retailer, but I haven't ordered from them in recent years; to their credit, Walmart immediately refunded the remainder of my rightful refund amount which covert AreaTrend tried to shortchange me on, apparently an underhanded invented way of gaining a few dollars as far as I can tell.

My next step was to put the charge into Dispute with my Capital One MC. Cap One asked me to try to resolve with the vendor first, if possible. Saves an investigation. I've appreciated my Capital One MC services, so I did. But arghhh...

There are numerous significant complaints about AreaTrend on other review online sites. Live and learn. Terrible. Their marketing photo package insert is very misleading in terms of grassroots integrity. Sad state of affairs.