Warner Leisure Hotels

Excellent room .choice of meals outstanding.wonderful entertainment. At corton

Having really enjoyed our stay at Thoresby Hall, Warners flagship hotel, we booked four more breaks whilst we were there. I queried the amount of discount we were given as the brochure we picked up in the hotel clearly stated on the back cover that £40pp is given to booking four breaks and above. I telephoned Warners after we returned home; as advised by the member of staff in the holiday shop within the hotel. I was asked to photocopy the back page and forward it with a covering letter, this I did five weeks ago, and have had no reply. I telephoned yesterday, a recorded message said they were too busy to take my call. I telephoned today and after a long time on hold, the person dealing with my query put me on hold, then cut me off at 4.55 p.m. I guess as the hours of business are 9 - 5, it was more important to finish work on time that to come back to me and deal with my call. Warners have really gone down in my perception of them with regards to the standard of customer service I had expected from such a reputable company, I am sorry to say.

I had to postpone my break because of the death of a close family member. Warner charged me £160 ( nearly half the cost of my break ) for the privilege. I found this rather heartless when I was distraught with grief at the loss of a loved one. I wrote to their Head Office but haven't had the courtesy of a written response. When I telephoned I was told they couldn't make exceptions - they would treat everyone who was recently bereaved in the same way. I found this approach rather shocking from a company like Warner and from similar reviews on this site it sounds as though their Terms and Conditions perhaps need an urgent review to be a little more accommodating in the case of the death of a close relative. I wasn't asking for my money back - just a little compassion and understanding at a low point in my life.

Entertainment was great,Gavin Elllis, very talented,made me laugh,Garden room well equiped but could do with a repaint.
On the whole food was very good , only probs. cod and chips, cod was awfull,and breakfast sausage could do with a better quality.
My main problem was getting in touch with your customer services, terrible service and very very long wait too speak to a human, you must be aware how bad this service is, has put me off coming back again.

Just returned from a short stay at Warners - Lakeside.
My party had booked through a Coach Operator.
On arrival we were directed to a table at the very edge of the dining/entertainment room which was segregated from the main area. Not a good start as this made as feel like second class citizens, even the table settings were inferior. Not a good start t the holiday. Despite requesting to upgrade our table to help in our enjoyment this was declined twice upon making a complaint.
Being treated as a second class citizen is NOT a very nice experience.
Cannot fault the food or service, however with the exception of Steve Turner, an independent musician the entertainment of stage was pretty poor. The resident team need a lot more training to be in unison with each other. One of the male team was over-hyper with other he opposite. Singers were quite good.
In addition to the above quests arriving by coach were declined the 10% discount on purchases given to the independent traveller. Definitely double standards are applied. Will not be returning to Warners unless these issues have been addressed.

We had a booking at Holme Lacy for 4-7 March. However I caught covid and had to cancel 2 days prior to travelling. I only had 1 covid test in the house and disposed of it after testing positive. Rang Warners to cancel and move to another date. They said I would have to produce proof of a covid 19 test. By this time I was in bed and not able to get out to get more tests. My husband was also feeling unwell. They said there was nothing they could do and kept £500. They wouldn't move break to another date. We have used Warners many times in the last 2 years but I'll never book a Warners holiday again. Abysmal treatment of a regular customer.