WebstaurantStore

I was cautious to purchase anything from this site due to the poor reviews, though I'm glad I took the chance because I couldn't be more satisfied.
My order arrived within a matter of days. Everything was well packed, in good condition, and all items accounted for. I was impressed with the quality of everything, too. Would certainly buy from them again!

If you're concerned whether this site is scammy, do be aware that it is a Google trusted store. I do a lot of online shopping, and being the frugal person that I am, I often come across "bargain" sites that may or may not be legitimate, so I'm a bit familiar with identifying scam sites. So far I haven't ordered from any duds, and this site is no exception.

I made a large order for wedding supplies... mostly disposable dining ware, cups, stirrers, even hot chocolate and sugar, as well as some baking/kitchen utensils. After placing the order, they'll provide you with an order number so that you can track its status. Because my order was so large, it had to be separated into several different shipments, and each had their own accurate tracking number. Everything I ordered had been shipped from within the US. They'll also send general status updates of your shipment to your email, and I really appreciated that.

I placed an order for floor mats from this company. My delivery arrived in a timely fashion, one week later. When I opened the first box, however, I saw that this was NOT what I had ordered. It was the wrong material, wrong color, and the wrong size. The manufacturer's label on the box correctly identified the product inside, but it was NOT the product I ordered, different stock number, and 1/3 the price of the item I ordered and paid for, according to the listing for this item on the Webstaurant site. In addition, while the FedEx sticker gave my name and address, the manufacturer's label indicated this was for the "Snake Oil Cocktail Company" in San Diego, CA (I am in Wisconsin and do not own a business by that name).

I spoke with their chat this AM, since WebstaurantStore were offline by the time I opened the boxes yesterday. The person I spoke with was pleasant enough and asked for pics of the items. He then sent me an email, to which I attached pics of the item and of the manufacturer's label. I made it clear that I want FedEx to pick the boxes back up--I don't expect to have to schlep 8 large boxes to the shipping place, nor do I expect to pay restocking or shipping charges b/c what was sent was NOT what I ordered. This is in no way my error or my problem.

I did consider just accepting the shipment and asking for a price adjustment, as I could live with the wrong material and wrong color, but the size is wrong too, and that's something I can't make work.

The pictures show: First, the item I ordered. Second, the item I received. Third, the manufacturer's shipping label.

Update #1: I received an email from Webstaurant telling me that I would receive further information by email on the situation no later than 3:00 p.m. EST on Wednesday. I had not heard a word from them by that deadline. I contacted them later in the evening and was told that they hadn't heard back from the manufacturer yet. I received a NEW promise to contact me no later than Friday at 6 PM EST. When I questioned why my refund/exchange should depend on Webstaurant's contact with the manufacturer--I didn't buy from the manufacturer, the name on my invoice and credit card bill is WEBSTAURANT--I was told that that's just the way it is. It seems to me a reputable company would get started on making things right rather than delaying and pushing the responsibility off onto another party.

I'd also like to add that I responded to Webstaurant's reply to this review and have received no reply to THAT, either.

Update #2: I did receive a response on Friday, later than promised, but at least a response. The company says they have initiated a full refund and that this will take 4-5 business days to show up on my credit card. I'll post again with the results of this most recent communication.

Update #3: Regarding the refund I was promised in an email last Friday, I am seeing what appears to be a second CHARGE in the "pending" section of my credit card account rather than a refund (no minus sign before the dollar amount). This same email promised that I'd be contacted by 7/6 with info on return shipping of the items I was shipped in error. It's 7/7, and I've heard nothing on the shipping.

Update #4: On 7/7, I emailed regarding the info I was promised would be sent by 7/6. It is 7/8 today, and I don't have either the info or a reply to my email. Have not received a refund, either.

We are at 11 days and counting, while I'm out nearly $400 and NOTHING has happened to actually address the problem.

Ordered a oven ignitor, delivered broken. In a chat WebstaurantStore said it was broken by shipper. I disagreed and stated the facts. Sent photos as requested. Now the say the broken pieces where to mount the ignitor. I send them back a photo of the broken one next to the one I took out of my stove. Their story changes again that I ordered the wrong ignitor. The labels on the ignitors match manufacturer and part number, also got part number directly from stove manuf.
1. the keep changing what's the issue rather than sending me a new part.
2. refuse to refund my money
3. Now I am refuting the charges with PayPal. To get a whopping $107.00 back

If I could rate this company a negative I would. Do not use paypal use a credit card cause I think Paypal will side with them $$$$, even though I provided them copies of chat text, photos and emails.

If you do order from them I figure their buying damaged goods and getting the money from the shipper as damaged in transit, or not refunding people's money.

I made the mistake of creating an account with Webstaurant Store, but after seeing their astronomical shipping prices, I decided that Costco was more than enough for my bulk food needs. Then came the emails. Spamming me almost daily with unwanted coupon codes and deals that I'm never going to use. I've unsubscribed from all newsletters and email communications, yet I'm still receiving emails from Webstaurant Store. I have been in contact with two chat representatives, on two separate occasions. WebstaurantStore both reassured me that my email had been removed from their mailing list. That is until the next email shows up. After contacting the chat reps, the email frequency actually increased. I have marked Webstaurant Store as spam, in my inbox, and all their emails go directly to the spam folder. The issue for me is that, if a business has to lie and deceive over something as simple as email preference, I'd hate to see what they actually do if I were to put in credit card information, and place an order with them. Which will never happen. Do not trust Webstaurant Store with your personal information. If they're so desperate to have customers that they're willing to place an arbitrary email preference page, and actively lie to members about something as simple as communication preferences, then they're desperate enough to do anything with your personal information.

Ordered ground shipping for about $100 worth of food (after shipping it was a bit under $160) on Dec 10th. I never was given any tracking information on the food order. 6 business days later I got nothing and was told after I made them look into it WebstaurantStore had sent my food to the wrong place and would of never told me anything unless I had made it my mission. The customer service agent asked if I would rather have the money refunded or the food still shipped but before I even opened that email of her asking me they shipped my food anyway. Why they didn't do 1 day rushed shipment to make up for their error I don't know. But I know I couldn't get my order refunded until they stopped the delivery, get it sent back and told me 3 business days. I told them forget it ill wait for the food then. It's am on day 8 expecting my food in two more days hopefully. I wasn't offered any store credit or anything for their error.

My faith, trust and confidence in this business is lost. They did not give me tracking info, they gave my order to someone else, they didn't communicate with me, they made decisions without me and didn't even bother rush shipping the order they owed me. My business will not be coming back, if I wanted slow and dishonest delivery I'd orider from eBay.

The shipping CAN be murder on non commercial household shoppers, but if you are careful, you can do things a little at a time without going into cardiac arrest over the sticker shock. Their prices are actually quite fair. It's the shipping that kills you. If only WebstaurantStore had free shipping over x amount of dollars instead of the flat rate of $99.00 a month for fee shipping. That's commercial! It's still worth shopping there as some of the things they have, you won't find anywhere else. I bought so many things in the last 6 months - year. 2 sizes of 12 to a box plain oval China plates made by Choice and Acopa, which are the same, basically, a french fry cutter made by Choice, the push plates and blade assemblies for it, a square heavy stainless egg ring which is well made, and a 20 lb bag of dry green peas. Pictured is only less than half of the peas. They were only $15.00 but by the time you add in shipping, they were $50.00. I didn't care. I was hard after vitamin rich dry goods and no place else I know of sells green dry peas. Today I'm buying the suction cup feet for the french fry cutter. I have had great customer service with webstaurantstore even one time when I had to temporarily cancel my order after I had already ordered because I forgot I had to do my vehicle registration then. Embarrassing. They were very forgiving. Nobody is paying me to say anything. I just believe in doing the right thing. Just the oval plates were a dream come true. I like eating off of oval plates. :D There's a sample of my cooking on one of the plates for a bonus. O, that was such a great meal. My boyfriend cooked the rice. I did the rest. He just ordered a commercial popcorn popper from webstaurantstore. He's a political consultant, so you can see how that might come in handy at a fundraiser for one of his clients or someting, plus, we just wanted one. I think he ordered something else, too, but I can't remember what it is.

I have ordered from Webstaurant before with great results. So when I saw some lab coats that I was searching for on their site, I didn't hesitate to place my order. My staff usually takes a medium size, but because we are aware of size fluctuations, I ordered Large. When we received them, I had someone try them on. WebstaurantStore were marked "Large", and which would have been accurate if the person was a child. None of us could get the coats on. So I went back online and initiated a return. The system rejected my return and indicated that I would need to speak with customer service. I entered into a live online chat. After explaining my problem, I was told that I could return the coats with a 30% restocking fee plus shipping. In other words, it would cost me more to ship them back than what I paid for them. When I objected to this, because their defective sizing was not my fault, she then offered to "split the restocking charge". See pic. I ended the chat. Soon afterwards I received a marketing email from Webstaurant. I went back into the chat and asked to be removed from any future contacts. The same rep then said she "would waive the restocking fee this one time" but I would still have to pay shipping. I basically told her to pound salt, and we would eat the loss and not do business with them again. I am posting this review everywhere possible.

The table arrived with rips in the box, and was left by my mailbox with no pre-delivery call as was requested. There were dents on the sides of the table at the same level, giving the impression that something heavy enough to slightly bend the table was either on or against it during transport. The dents are very noticeable and the table is no longer a smooth flat surface as result. Several screws mounted from below have impressed upon the steel so that the indentations can be seen from above. As a result, the table lacks the quality and craftsmanship advertised and shipping was substandard. Further, when I notified them immediately of the problem (to their defense I did tell them that, "I have neither the time nor the energy to return the table") a representative responded with a 'generous' offer to refund 10% of the price - which WebstaurantStore did. In turn, I said I would give a review that was 10% better than was originally intended - hence the rating of 2 instead of 1... as there was nothing in between. If looks matter to you and you lack the time and energy for returns, DO NOT BUY THIS TABLE!

Was excited to try this company out. I was hoping to use them on a repeated basis. It's hard to think how my experience with them could be a more disappointing disaster.
I placed my order on March 13. I was told there was a delay and my order would be shipped on March 24. On March 28, I was told my order had NOT been shipped. I was told instead it will be shipped on April 14. I will wait to see if it ships on this date, but honestly I am not optimistic. Customers are waiting for this order so every delay is causing problems on my end.
Further, I gave them a chance to semi redeem themselves. I asked if I could return some of the products of the original order. This would help mitigate some of the negative impact of this transaction. WebstaurantStore told me I have to pay original shipping, return shipping, and A 30% RESTOCKING FEE! Seriously! After such a failure on their end, I would have thought they would be more reasonable or at least make an effort to make things right. NOPE!
I will avoid in the future.

I've received 3 orders (1 of which was a partial replacement) and all have had multiple items damaged to the point of being unusable. WebstaurantStore tried to blame the shipper but there was absolutely no packing material at all and flimsy boxes were used. There's no way the shipper could have gotten them here without some damage and several items had rust so that does not come from shipping damage. Customer service acts as if you're lying and states that damaged items are normal. I explained that we would not serve products that presented a risk for infection and offered more than once to send pics or return the products. After they finally viewed the images, I recieved a partial refund and partial replacement. The replacement items arrived so damaged they were leaking. I didn't bother even contacting them again but will definitely find another source for products. I'm including a photo that's small enough to upload to this site but have more that better show the degree of damage if needed.

Not sure what is up with all the negative reviews... I'm not a big restaurant, cafe, or whatever. I'm a stay-at-home mom who drinks a pot of coffee a day, and every cup gets a shot or two of Torani syrup. This is the only place I can find Torani syrups at a decent price, and WebstaurantStore have a crazy awesome variety--I can get any flavor I want in the full-sugar version. I DO NOT like sugar-free syrups, and that is mostly what our World Market sells (yuck--hate sugar-free). Even though I have to pay ground shipping on my order, it is still at least $2 less per bottle than anywhere local (on sale) and $3 less than on Amazon per bottle. I buy these syrups by the case, and every one (this is at least my 3rd order) has arrived on my doorstep intact, well-packaged, and each bottle is in a plastic bag to contain any unfortunate breakage.

Speaking of shipping--I get my orders within 2-3 business days. In fact, my most recent order took one day. ONE DAY. I ordered the syrups yesterday, and they showed up on my doorstep today. Unreal. The great range of products, super fast shipping, and tidy/secure packaging is what prompted me to write a review for this place.

I was set to buy everything I needed for my reception, I was in the process of checking out and realized shipping was almost the same price as the plastic lightweight cups, silverware, dishes, tumblers, and napkins I was going to order! I was shocked. WebstaurantStore have an option to ship to a residence or ship to a business. I tried both. To ship to your house is about $20 MORE expensive then to ship to a business! Just to test the shipping out, I took everything out of my cart except 60 small plastic cups. The shipping ended up being FORTY DOLLARS, I laughed out loud with that one, my cups cost $16 and they want $40 for shipping!?!?! WHAT! What a sham of a company. If you factor in the cost of shipping and tax, you save WAY more money shopping literally anywhere else. Everything on this site can be found on Amazon. GO THERE. The good reviews are absolutely written by the HR department or an employee... they all read the same. So glad I never ordered from Webstrauntstore, I have zero faith in this company. To summarize other reviews that I read, your stuff often arrives broken, NOT what you ordered, and not as advertised. AND you have to pay your own shipping back and a 30% restocking fee, EVEN IF ITS THEIR FAULT. And don't even think about trying to solve a problem with their "customer service".

I've been ordering supplies and equipment from them for at least 8 years now. This year I signed up for their "Plus" service, which is a monthly $99 subscription that waives any shipping charges. It works out great if I order weekly - I'm saving a lot. However. On my first order after signing up, I found a shipping charge. Turns out since I used my Paypal account to pay, WebstaurantStore picked up my shipping address from my paypal acct, which is nearly identical to the address I have on file with webstaurantstore, but the 4 digit zip+4 is tagged on to one of the addresses but not the other. Since one of the requirements to get free shipping is that the address that you're shipping to must match the address on file with your "Plus" account, they dinged me for shipping, even though it was the same address. Their initial response was that they couldn't refund me, but after I complained to the BBB, they refunded the shipping. Now I'm finding very shoddy packaging to the point where items are arriving damaged. They do refund when I submit a complaint, but why don't they simply package things correctly to begin with? Also, this week, I received a message that there is something wrong with my credit card info and they couldn't charge the monthly fee and that if I don't resolve it within 14 days, they're going to cancel my subscription. I went to my account. There's nothing wrong with the card info and there's plenty of credit. But there is no place on the web site for me to try to charge the fee to my card again. I figure this might be a sneaky way for them to try to get rid of customers who use the Plus service too often. Before Plus, I ordered from them maybe monthly in order to maximize shipping savings. Now I order weekly since I don't have a lot of storage - it makes it easier for me. Anyway, I still use them, but you really have to stay on top of them!

This review is regarding Order # 38028987. This company is one of the most unscrupulous businesses in from which I've ever purchased. My company needed a new coffee maker in our Building B break room. We had previously purchased one for our Building A break room which is almost identical to our Building A break room. Of course the coffee maker didn't fit in our Building B break room due to the difference in the depth of the counter there compared to Building A's counter depth. No big deal, correct? I will just pay closer attention to the depth of the coffee maker and order one that will fit the correct counter depth. Wrong! Webstaurant Store charges a 20% "restocking" fee plus the return shipping even if you intend to exchange the item for a proper sized one. I was actually going to spend more money to purchase the correct sized coffee maker. I can understand charging the customer a return shipping charge- that's fair- but 20% for basically opening a box and putting the item back on the warehouse shelf? This company is shady, and I will not be doing business with it ever again. The customer service skills of the Customer Solutions Specialist I've been dealing with is worse than any fast food worker you've ever encountered. She actually tries to justify the $90 Webstaurant has made off of me for doing nothing by saying this is how WebstaurantStore keep prices low. Well, I see how this company keeps prices low now.

I ordered some aprons for around $30 plus shipping came out to $51. Then was alerted later my address was incomplete. To complete the address and continue shipment I was charged another $14 so I paid. The whole shipment was then returned. No reason. WebstaurantStore only offer a partial refund for returns and which I was still charged $27. For something that cost $30 and wind up with nothing was very disappointing. Things happen, whether I missed it or the system was at fault for the initial incomplete address. Who knows. So I offered to meet them in the middle just resend the whole thing and charge me again minus the refund. Basically clean slate reship even with a penalty charge. But They refused and I would end up paying almost $90 for aprons that cost $30. Not worth it anymore. I asked to speak with a manager and at first they were reluctant and deflected my request. Finally when the manager replied just reiterated what was previously said. No customer service. I was under the impression that Webstaurant was in the business of selling and shipping merchandise but I guess I was mistaken.

I have been buying large and small supplies from Webstaurant Store for 6 years and WebstaurantStore have been consistently excellent. I originally found them shopping on price alone (for which they were always competitive). I soon figured out that their webpage interface was so good at allowing me to filter my search so quickly that it was saving me a ton of search time. I would even use it to refine my search, find the item, shop it for price elsewhere on the web and usually buy it from Webstaurant anyway because they had the best price and service.
I have easily made over a hundred orders from Webstaurant and there have been very few mistakes. When that has happened, they've taken care of it immediately and with almost no hassle on my end. My orders are easily trackable. I've used them so much that we were moved into a customer category that gets us expedited shipping but best of all, a dedicated account representative. Valerie is cheerful, resourceful, prompt and has always been a pleasure to do business with. Anytime I have a problem or a question, she finds a solution. She has never once left me hanging. I supply 3 separate kitchens primarily from Webstaurant in a multi-million dollar operation. I also get a lot of information requests from peers in a national organization we belong to and I always recommend this company. I honestly don't know what more you could ask for in an equipment supply company.

Worse customer service I have ever seen. I ordered 32 black outdoor chairs from this company on June 25th. I paid close to $2000. 00 for them. WebstaurantStore actually show as being delivered. They have not been delivered. The delivery date on them has been changed 6 or 7 times. As a small business, a restaurant, that has been reduced to 50% indoor capacity, we spent part of the grant money our city gave to us on outdoor improvements, so that we would have a fighting chance at keeping our business that opened February 1st, opened. These people have been impossible to work with. Offering us Navy Blue or Tan Chairs that could be shipped now, 2 months later, for $2000. 00 when our tables are grey and black. I have had to ask our customers to bring their own chairs to any outdoor events that we have had and we have been unable to use our outdoor seating otherwise. What good is outdoor seating without seating?

Don't bother with your condescending apology... Send me my chairs and a gift certificate for my inconvenience and loss of income.

Everything said here I have had similar experiences. There seems to be a broken process somewhere that needs looking in to.
My brand new unit has been broke down three weeks. WebstaurantStore put repairs out for acceptance, you have to wait for a company to accept your repair, hope it is not a heating cooling repair in the middle of summer where companies are booked out weeks in advance, hope they don't have to order parts, wait for them to come in, and then wait again for the same company to fit you into their busy schedule.
My Advantco stand up freezer lasted less than a week before the condenser sprung a leak and product started thawing out, failed, and ran my brand new compressor completely out of charge while still running.
If you know anything about heating and cooling, you know that running a compressor while out out refrigerant can cause multiple other issues.
Now I have to wait out the process. Let them replace the failed parts while they hope the compressor will limp until its out of warranty. Not to mention this is a key piece on my main line.
My frustration is that the overall toll this has taken on my establishment including but not limited to, increased ticket times, affect on the staff's morale, a loss of $300 in product due to thawing, and all this directly affects the customers experience and the overall bottom line. I will never have the brand new freezer I paid for and yet in still three weeks later my freezer is still inoperable. All Sarah could tell me today is to call back tomorrow because csg had no tracking information on the parts that have been sent, (if they have been sent). The urgency factor is lackluster at best. I am highly considering scrapping this unit and purchasing here local as not to end up like Mario S. In an earlier review I read.
Good place to buy small wares, if purchasing large items I recommend auctions or buying local as I will do with the rest of my operations, seems you are taking the same risks at auction.

I ordered lids for 16 oz Solo cups I already had- the product description said Dart Solo UltraClearv662TP 9, 12, 16, 20 and 22oz. Clear No Slot Lid'. WebstaurantStore did not fit the 16oz Solo cups I had. Had to do an online chat with a rep because they don't put their phone number anywhere on the website. She said I was supposed to click on the button below the photo titled You May Also Need' where it has a vague caveat about the cups only working on certain cups.
She said I could return the unopened packages for a refund but I would have to pay for shipping plus a 30% restocking fee. I tried to review the product on their website (just warning other buyers to beware that the lids don't fit al the sizes stated in the product title- but it says the review I wrote would need to be reviewed by Webstaurant before it is posted. I'm 99.9% certain my comments won't be posted. No wonder there were only 5 star reviews for the product! I can't believe I was the only one who was mislead by the product description.

Concerning: Regency 10" x 14" x 10" 16-Gauge Stainless Steel Three Compartment Drop-In Sink with 10" Faucet

Customer service stands behind defective product: The sink has bent edges that would leave an air gap after being installed. Customer service tells me: "My product specialists team let me know that this sink is intended be used in the cleaning area of a restaurant where the look of the unit does not matter. It is not intended for a residential setting." Looks does matter in my commercial kitchen where the quality of the kitchen is in part a reflection on me.

Customer service goes on to say: "WebstaurantStore are standing by that the bowing of this unit is standard. The bowing of the sink can be corrected by adding caulk around the edges once it is installed." This will be an ongoing sanitation and maintenance nightmare for a commercial kitchen. "Bowing is standard?" Seriously? A professional plumber refused to install this sink because of the bow and the fact that the sink is not designed per standard that would allow for proper installation thus removing any bowing. This sink only has four threaded posts, one on each corner, to secure the sink to the counter.
Note that the WebstaurantStore site product pictures show straight edges, not curved.?

https://www.webstaurantstore.com/regency-/*******@Emily A.,

Yes, I think WebstaurantStore should look into it. The answer that a defective sink is acceptable is totally unacceptable. It's like going to buy a car and the salesman telling the buyer, 'the car is supposed to have dents. These are meant for...'

That's insane and pushing a defective product is very bad business practice.

The solution is to either stop selling the sink or have the supplier change their poor manufacturing practice and deliver proper sinks.

Review the messages WebstaurantStore sent me. "Must be installed by a professional plumber' but a professional refused to install the defective sink because of the curved edges that would leave an air gap, and because it isn't designed to be installed properly.

Again, WebstaurantStore should not be selling crap.

I reached out to WebrestaurantStore Support due to not receiving one package in my recent order of $250 ( one of many). This one package had about $4.00 of merchandise not really anything but combined with the fact I had other packages from different companies stolen along with this insignificant one anything to help ease the loss would have been appreciated. Company A I ordered from instantly gave me a refund ($20) and Company B a store credit ($40) all these larger amounts than $4 mind you. But when it came time for Webrestaurant to answer my help request their support WebstaurantStore refused to help me because it wasn't in their policy. They shrugged their shoulders and said there is nothing they can do. The could only help if the item was damaged. They couldn't give a crap to even give me a $4.00 store credit or a crappy coupon! For me it's the principle of the matter at this point. They lost a customer who spent $500 in their first month and was planning to spend a lot more monthly. All over $4.00, so lucky I found out over a small amount instead of the larger monetary portion of my order. When I told them I'll be taking my business elsewhere, they still shrugged and outlined their damage/Carrier policy no sorry to see you go, no sorry here's a coupon, nothing. In these trying Covid times and with the restaurant industry in peril you would think they'd like to keep a customer they found organically without paid advertising. I will be going through my credit card company, they can deal with the charge back and waste paid man hours over it. I always give businesses the opportunity to step up and hit it out of the park, unfortunately they didn't even bother coming up to bat.

I had heard of people having issues with this company before I ordered one case of Amoroso rolls to see if what I heard was true. Unfortunately, what I heard is true. On Sunday, November 29,2020 I ordered one case instead of of the 5 my business needed.
I chatted everyday for 4 days and each chat the different reps assured me that my order was being loaded on the truck. The conversation dialogue was almost verbatim of the previous conversation. Like WebstaurantStore were reading from a script.
However, I would log into my account every few hours only to find the order was still in "Processing."

I had taken screenshots of each chat after finishing explaining that I would post them everywhere possible. What turned out to be my final chat last evening, December 3,2021 I asked the rep. Kelsey to please cancel my order. She replied that by saying, "we don't cancel orders here"

This morning December 4,2021 I woke up at 6:30 and immediately checked my account to find my order had shipped via FedEx minutes before.
I will never return to this business again. I suggest you to stay 100% clear.

We ordered work tables in July which was paid for immediately at the time of purchase. We received the typical confirmation email & a shipping email that it would arrive August 1,2018. The 1st came and went. August 2 another email stating estimated ship would be August 3rd. We sent an email August 10th and the reply was an estimated August 16th. August 16th next reply was should receive tracking # on August 17th no later than 4pm. Next response was tables would ship Monday August 20th. No response on 20th so we emailed them to cancel the order and issue a refund. Next reply was shipping August 22. We went to the website to get phone #. Nothing had to wait for their online chat to load in the middle of my business to get a # from the rep that came online after it finally loaded. Spoke to rep on the phone who was extremely unhelpful and very rude... still no tables & no refund had no supervisor available... will never purchase from this company and will list this info on every social media and local businesses here and my business contacts across the states. Do not throw your money away with this company that rips off the small businesses. If there was an option for no stars, I would be all about it. It was extremely hard for me to even push the one star.

I've been purchasing from this store since January. At first, all was good. Prices are low, shipping was fast and secure. The last two months have changed dramatically. Box after box was coming with severely damaged glasses which was causing scratches on those that arrived not broken. The first time WebstaurantStore replaced the box. A month later when it happened again, customer service said they would only credit for the four broken glasses even though the other 32 in the box are all scratched. There was virtually no (and I mean no) packing material in the box to prevent damage.

Their response from Rita at customer service on this issue..."we do our best to package items is a secure and economical way, which does exclude additional packing material." Furthermore their advice "you may be better suited to purchase locally to avoid transit damage, and be able to control the transportation of the glasses, to ensure you are receiving glasses in pristine condition. "

So a company that does all their business shipping to customers says don't buy from us if you actually expect your products to arrive in good condition. Well that sounds reasonable!

This Morning I "Chatted" with a Chat bot until it escalated enough for a person to get involved, at least that was my perception. In the conversation with the Chat person...(keep in mind the reason it was a "chat" is because their phone number is not listed on their site) I asked the "chat' about that and WebstaurantStore told me all I had to do was type in phone number in search window, so I did that and got parts to a phone so I modified my search and after 3 tries got a phone number to speak to a human!) Back to my complaint, THEY have NO Customer Service reasoning, I stated in the beginning that I MADE THE MISTAKE and ordered the WRONG ITEM! Not trying lie or hide the fact. So they said they would be happy to return the item, with no mention of helping me find the correct item, so after several attempts to try and be reasonable with them, (of course they QUOTED the Company policy. We are an e-commerce business and that's why you get such great prices, we don't build returned item costs into or pricing structure) blah blah blah. I have on at least 3 different occasions received products from them that were damaged, untimely, or wrong products that were because of their mistake. Did I not give them the benefit of doubt and continue as a customer you bet I did... I guess it doesn't work the other way around. We got to the point they were going to email me a return item slip and, upon reviewing the receipt and costs involved! Well I will keep the item and sell it myself on EBAY OR AMAZON. Here are the numbers they sent me it cost me $20.40 to have it shipped to me... but they want to charge me $56.73 to send it back where it came from? Two and a half times the original shipping costs to return it? They want to charge me a 20 % "restocking FEE" what so they can put it back on the shelve, only to sell it to someone else for the same price or more than I already paid for it?. AND here is where I got really wound up in the return receipt, they didn't return my sales tax... they kept it... when I called to discuss after I found the Customer Service phone Number they said "I'll make the adjustment on the return slip" what if I hadnt caught the sales tax not returned? Would they have kept it? Or would they have given it to the Gov't? WELL THE DID offer to only a 10% restocking fee AFTER I BROUGHT THEIR MISTAKE TO THEM (I guess I was supposed to be excited about that)... but still charge me 2.5 times the price to ship it back to the same place it came from... because you and I know Webstaurantstore does'nt warehouse the items they sell so I wonder where the additional shipping costs are going. So here we are They were really prompt about cancelling my return receipt, much faster than sending it. I told them They have there policies I have Mine... MIne is when you mess up you apologize and ask for forgiveness, that's what I did and it got me NOWHERE. Their policy is "this is an e-commerce business you get great prices and when there is a mistake TOO BAD that's why you get great PRICES" Steve B. Not anonymous

30% restocking fees. Are you kidding me? NOPE! WebstaurantStore are friggen serious... No Matter your complaint, John R will respond with one of 5 standard POS responses trying to justify his pathetic job at a POS company. Bottom line is that Webstaurant will screw you over and justify it under the guise of cheaper prices. Then they want to charge $17 for me to print a return label on my own printer? How in the crap do they justify a policy like that? With so many successful online retailers with great customer service, its hard to believe that neanderthal companies like this are not yet extinct. No wonder Amazon is the largest company on the planet while this podunk company will likely be out of business soon since they hate their customers. Do not spend money at this company. It surprises me that reputable manufacturers would even sell to a company like Webstaurant. By reading all of the other complaints its blatantly clear Webstaurant, its management and employees don't give a flying fig so there's no chance they will improve. I'm just writing this review to hopefully save other unexpected consumers from wasting their money with such a horrible company. And just to be clear, POS does not stand for Point of Sale.

I understand it is difficult to get products during this nightmare, but getting a Back-In-Stock notice and adding to cart within 30 seconds then being told WebstaurantStore are now Out-Of-Stock seems unlikely. Back-In-Stock means the item(s) are In-Stock for everyone, not in someone else's cart already from orders placed months ago.

If they were not available for everyone on a first come, first serve, stop sending Back-In-Stock notices until that is a true statement. What is the point of being added to the Notify list when the products are already spoken for? There isn't even an opportunity to place an order so we can be the "1st in line" when these products come back in again. I was told that the reason we didn't get any was because of previously placed orders. Ummm. Why can't we place an order so ours is an "In Process" order?

As a small organization, we spend a lot of time trying to get products that other much larger organizations may more easily have access to. Order more, spend more.

This isn't even the first time this has happened, which is why it is so extremely frustrating. Back to the end-of-the-line.

I needed stockpots for thanksgiving found this site in a google search. Found a "heavy gauge" 24 quart stockpot for 67 bucks. Sweet! Placed my order good to go. My husband asked if I reviewed the website since I hadn't ordered before. I'm like uh yeah sure. Read the reviews. OMG! Contemplated trying to cxl. Restocking fee geez. Reviews read bad quality, damaged products, poor customer service, shipping unreliable and hard to deal with. I'm not discounting the reviews but for not buying in bulk my experience was amazing! Ordered on Tuesday selected standard (cheapest shipping) arrived on Thursday. Beautiful quality. Very Heavy bottom. Perfect for stocks. Would have paid 150.00 if shopping in store. Quality was that nice. So not for nothing would order again. Product was exactly if not better than described. Great value and arrived intact. No problems whatsoever. So maybe as a restaurant owner ordering in bulk your experience is different but for me the home cook, fantastic! Would recommend highly.

WebstaurantStore have a solid selection and fair prices but BEWARE of getting bamboozled. I allowed their representative to advise me which specific product to get. Turns out they incorrectly advised me however, when I went to exchange for the correct part, they charged me return shipping and a 30% restocking fee. I explained that it was bad advice from their rep but Cassandra Barrett firmly refused and was completely inflexible. It seems as though this is maybe a secondary income stream for this company, I'm not sure. Additionally, the rep talked me into going with their 'Plus' promotion - kind of like Amazon Prime. Free shipping on products for an annual fee. Great, sounds good. I paid for it only to find out that the items the rep advised me to purchase did not qualify for the Plus program. *eye roll* I totally should have seen that coming. It's companies like this one that cause consumers to not trust corporations. Beware of this company - pay a few bucks more to buy it at a more trusted source.

First experience with this company, and after reading other reviews I will not be purchasing from them again. My company ships a lot of packages per day and we go though a lot of tape guns (WebstaurantStore break, all of them... just the way it is). So, we know our tape guns. We purchase 3in tape for more box coverage, and require a 3in tape gun. I was looking online for more the other day, and came across webstaurantstore who had advertised 3in tape guns at a reasonable cost. I purchased three of them. Order Number: 40320215 and they arrived in three days! However, they sent the wrong size tape gun. 2in :( which does not fit our 3in tape, nor is it the correct product. I started an Online Chat with Meghan. Her response time was slow, the questions she asked had nothing to do with the product. I sent her 5 photos (see attached) of tape gun they sent (2in-black), and what we currently use (3in-red). The color doesn't matter at all, however the size is very important. She continued to disagree with me about the size of the tape gun, even after viewing the tape gun with the measuring tape showing the size, and a photo of what a 3in gun looks like. Saying my 3in tape "should work" with the incorrect 2in tape gun they sent... also refusing to admit the size of the tape gun was mislabeled on their site (I pointed out, you're welcome) until the very last comment. It was clear she had no idea about the product they were selling. We are working on the return now, I hope is goes smoother than what the other reviews have stated, and a full refund is given.