Wickes

UNDER NO CIRCUMSTANCE PURCHASE A KITCHEN FROM WICKS
We purchased a kitchen in 2021 with an agreed fitting date of the 10 February 2021,
We were talked in to taking out the finance option by the salesperson as they said “it is the best option as you don’t pay anything for 12 months and you won’t pay a penny until the kitchen has been installed and you have signed off the work completed to your satisfaction.
“THIS IS NOT TRUE” This is a con to get you to take out the finance.
The Kitchen was delivered incomplete there were items missing in fact we received items which should have been delivered to another customer so no doubt they would have had issues also, the electrical appliances we agreed to buy were out of stock and would be delivered at a later date and to add icing to the cake the work tops were the wrong colour, none of which the above have been rectified.
We took our old kitchen out on the 5th of February 2022 to give the instillation team a blank canvas in which to work, the instillation went ahead as scheduled on the 10th of February 2022 with an estimated instillation time scale of two weeks it is now the 6th of May 12 weeks later and we still do not have a working kitchen.
Despite having several meetings and correspondence Wicks, they have now decided to stop all contact with us, the finance company Barclays is now negotiating on our behalf via the section 75 route.
But here is the piece de resistance, we took out the finance for the satisfaction guarantee and that we would be covered in the event of any damages or we were not happy with the instillation as advised by the salesperson.
WHAT WE DID NOT KNOW AND WERE NEVER TOLD WAS THE FINANCE WOULD BE PAID TO WICKES REGARDLESS ON HOW THE INSTILATION WAS PROGRESSING, SO NOW WE HAVE HALF A KITCHEN, NO OVEN OR MICROWAVE TO WHICH WICKS HAVE BEEN PAID FOR IN FULL.
SO ONCE AGAIN UNDER NO CIRCUMSTANCE PURCHASE A KITCHEN FROM WICKS
Barry Sanderson

Avoid at all costs. We spent £35,000 on a kitchen and £10,000 a piece on 2 bathrooms.
We had items turn up intermittently, some of the items fitted, a lot didn’t and had to be reordered, the person managing the project didn’t care two hoots when we were left in limbo without a kitchen sink or taps for over a month, we had to source water from our outside tap, he was trying to manage several projects at a time with a handful of workmen and so they would work a couple of days on our kitchen and then work somewhere else for the rest of the week.
So many things were wrong it would take me days to list it all. Never, ever again would I use Wickes, the stress almost cost me my marriage. Customer service or lack of is dire. We went through hell and I would not want anyone else to go through the same. Please avoid if you want to keep your sanity and your relationship. We didn’t receive any compensation either despite many promises. AVOID.

Terrible service on delivery of our kitchen. The wrong kitchen was delivered and trying to get Wickes to take it back and deliver the right kitchen was very stressful and upsetting. Empty lorries arriving with the promise of the right kitchen, delivery lorries arriving at 6.30 in the morning and refusing to take the wrong kitchen away. then when we did finally receive the right kitchen some of the measurements were wrong despite Wickes coming out to do a survey. Damaged appliances delivered not once but twice. The granite worktop fitting cancelled twice and then the wrong size meaning our hob is not central, to be honest we'd given up by this point. And then to top it off an insulting compensation sum which we rejected. Will not use Wickes ever again and would not recommend.

Paid for next day delivery. Of course it never arrived even after sitting in all day & proof of non delivery! 17 days later chasing every day still chasing the missing item that is stopping a kitchen being fitted ! Call centre online don’t bother it’s overseas & they have no clue / when u find a uk number they are going to sort it out & it’s lies! No one ever returns calls & when u ask for names of customer service we can’t give that for security purposes / no it’s because they just don’t bother sorting out the problem! Be responsible if you say u r going to solve the problem put your name to it !

We placed our bathroom order July 21.
Work commenced Jan 22 almost as arranged. Bathroom still incomplete and it’s nearly the end of April 22.
There is an endless list stuff not delivered on time; rubbish not removed; workmen not turning up or turning up when we’ve told them we not at home; key going missing; things not fitted according to the plans, hardware not as discussed in the initial consultation
Really really tired of it now and we are still cleaning our teeth in the bath and the boys are shaving over the bath as we have no washbasin yet.
They refused to engage with my husband under conveniently mis interpreted data protection excuses.
I could elaborate on all that stuff but life is too short. Just please avoid Wickes. We will never spend another penny there again!
We have emailed the CEO but it seems Wickes don’t give a flying one all the way to the top
So disappointed

Please please please Avoid Avoid Avoid
Please please please Avoid Avoid Avoid
I am 40 years old and have never felt the need to write a review, be that good or bad.
However, my recent experience of buying a kitchen through Wickes deserves a mention in the hope that I can steer any potential customers away from the inevitable. The inevitable being that of disappointment, dispare and total frustration.
I spent £16k on our dream family kitchen in November with the goods then arranged to arrive on the 12th March. Plenty of time to get things organised you'd think.
The delivery arrived with several key components missing which I was not advised about. I called immediately to request an update and was met with total incompetence and a lack of willingness to help. Many calls from myself then followed until a new delivery date was finally provided (22nd March -10 days on from the original delivery date). But no, after waiting well past the rearranged delivery time slot provided I again had to call for an update. To my horror I was told the parts were still out of stock and would not be with me until the 31st March. Again, the lack of sympathy and understanding was appalling. I requested to speak to a manager and received email confirmation that they would call me without fail the following day. No call happened so I chased day after day until 5 days later I finally got to speak with a manager. It was a relief to start with but then I was met with the news that only part of my missing order would be available on the 31st March and that the remainder would not be available until mid April. I took that opportunity to cancel the appliances now due in April and was able to source and have delivered the exact models in a matter of days (and considerably cheaper).
A 9 day installation project is now on day 23 as I wait for the fitter to complete the job. What should have been an experience to remember in a positive way will be remembered for all the wrong reason.
I feel so let down and dispondent by you Wickes. You took my money in a heart beat and then treated me with total disregard. I have had to call you 23 times for updates yet only received 1 phone call from yourselves. How can that possible be right when all the failings are with you?
If you are reading this I ask that you seriously consider an alternative kitchen supplier. I'm usually a go with the flow kind of guy but I just couldn't sit back and say nothing.
Read other reviews, sadly there appears to be a trend of experiences not too dissimilar to mine

AVOID! The bathroom plan designed by a Hove Wickes included a toilet and cabinet too large for floor plan. As they failed to email the plan for checking, the error was discovered after delivery. The consultant also included an unrequested extractor fan. He then transferred to another branch and did not respond to phone calls or emails.
The Hove store manager finally acknowledged the error and grudgingly allowed us to return the items, “graciously” waiving the restocking fee. The £300 sink vanity included in the order is not compatible with ANY of the sink drains and U bends Wickes supply unless a chunk of the lower drawer is cut out. Neither the Hove store, nor Customer Services answer phone calls. We visited the Hove store today trying to resolve the vanity issues and were told that the consultants just click on items from a drop down menu, and clearly have no professional knowledge of technical specifications or fitting. We have spent hours trying to call the store and customer services and the design error has delayed the bathroom fitting by weeks. Utter shambles.

Wicked Birkenhead.
Ordered a kitchen in June with a 1st November start date. The day before the kitchen was delivered I get a call to say that the hob and dishwasher wouldn’t be delivered (I know right? Four months to get the order together and they still fail). Delivery truck arrives and there is also no oven. We did get a free upgrade on the dishwasher so we’ll done there. But we had to source the hob and claim back the difference from Wickes (that took a while). A two week fitting job took six in total but there are loads of snags, mostly with doors fouling or not straight. The extractor though is a bad of nails. It was fitted on the pi$$, a junction box in the cabinet is positioned in a place that means the air hose can’t be fitted but that doesn’t matter because the fitter has used the wrong diameter.
Wickes are absolutely awful to deal with. I wish I’d gone with another company and would never recommend Wickes to anyone except Putin.

*DO NOT USE FOR BATHROOM INSTALLATIONS*
Truly awful experience with Wickes that we are still having issues with since purchasing a new bathroom from them LAST SUMMER (2021).
They promise that all products, design and installation will be provided in-house, they will take care of everything: bathroom and louvre doors hung too? Fine, no problem! We have to sort any building work? Nope, they'll handle everything, it will be totally stress free!
Too good to be true? Absolutely; oh BTW, we don't have the tiles or louvre doors in the design we worked on, you have to find some. Also, the day before delivery of the suite (TWO DAYS before works begin + FOUR MONTHS after payment) they don't not have our bathtub in stock. But it will be a month later… No stress? Well, guess we'd better find and pay for a matching bath from somewhere and get it delivered within a couple of days…then and have to sort out a refund for the phantom bath we apparently didn't buy yet paid for. No stress? Bullsh!t.
Installers (KS Plumbing) were largely uninterested in what designer had promised: no Louvre or main door hanging at all and tried to talk us out of the herringbone pattern we agreed (and they were aware of, having the design several months before).
They are so overworked (we waited four months for work to start) that a small setback, quickly rectified, means you miss your slot and are practically begging them to return to the job: our young family (two kids, 5 & 8) had only a working toilet and bathtub in the bombsight of a bathroom for 6 weeks. A sole worker (leaving them short at another job) was left to toil away, tiling unboarded walls with entirely expected results: the house is old and the walls clearly not straight so this shows the total lack of thought, planning and care involved here.
Once our patience finally ran out, one last push lasting ONE DAY was made resulting in a very rushed finish (and a toilet so off level they should be professionally ashamed).
Yes, I made the mistake of signing it off, but the whole process was so stress-filled and downright exhausting that we not just wanted, but needed it to be over…and as the installers reassured: there is a two year garuntee to fix anything.
Of course, once this was done the Wickes (where customer services go to die) nor the installers are no longer really interested in us. Wickes simply toss off any responsibility onto the installers who leave messages to return to drift off into nothingness. When raising an official complaint in Dec '21 apparently this is now in the hands of an 'Installation Manager' that has literally meant…nothing. No contact has been made for the last THREE MONTHS.
The utter indifference we've been shown throughout this nightmare has forced us to try to claim back the installation cost via Barclaycard under Sec75. This requires us to find builders to complete an independent report, obviously creating yet more stress and hassle. All of this and the feelings of being cheated and just…anger we're left with, on top of the difficult last couple of years of pandemic has genuinely had a negative impact on our mental health, so thank you Wicked, thank you KS Plumbing. Thank you for making me write this when I should be asleep instead.
Well that was long wasn't it? I wish I didn't have so much to write but it is important that others don't make the same mistake as we did. Go ANYWHERE else for your installation, or learn to do it yourself because even that would be less hassle than dealing with these uncaring, indifferent, incompetent grifters.

APPALLING - 1 star for turning up!
I ordered and paid for my Wickes bathroom in April 2021, didn't get it installed till Dec 2021. I pointed out to the installer that the grouting on the tiles was not a finish that was acceptable (he obviously hasn't seen the Wickes video about how to grout tiles and use a grout shaper), I also pointed out that on the dark slate grey worktop where it had been cut and the edging applied, the join line was white and looked worn and shabby as though it had been there for years.
By the end of the day the installer had reapplied the grout properly to the areas I had pointed out to him. However, when I went to the worktop the join line now looked dark grey, and when I rubbed my finger along it I was left with a grey mark on my finger. When asked what he'd done, the installer said he'd run a pencil along it! When I pointed out to him that this was not a long term solution, he said that it was because of the way the worktop looks when its cut.
I complained to Wickes Customer Services and they would not come out to inspect the work so sent them photos and also a video of the underside of the worktop edge which looked as though it had been scraped, and I was concerned as to whether it would be affected by the moisture as next to the shower. Their response was that they could not get me another installer and that I should arrange for my own remedial fitter and they would cover the cost. In the meantime they sent me a 6' replacement worktop which has been cluttering up my dining room for a good 3 weeks. As I pointed out it is not my responsibility to remedy their installers bad work. It is their obligation to fix it
It is now 30/03/2022 and I'm still waiting. Their after care customer service is appalling, they spout platitudes and are now not even responding to my emails, presumably on the basis that I will get fed up and stop complaining. Well they were wrong, I have only just begun.

Wicks Burton on Trent thank you ,from the first enquiry rightto the end you have been supberb .the store manager Craig was kind and helpful taking time to answer any questions and so professional what an amazing person.
The designer Daz spent time and advised me and again very professional.daz you created a miracle thank you .it's a design I would not have dreamt of thank you and the fitters were fantastic.so professional I couldn't ask for better.simpson brothers your work is class I mean this and overall from beginning to end your service is flawless.burtonon Trent thank you .I will send pictures at a later date

You better pray that nothing goes wrong after your kitchen has been installed, the aftercare is so awful, my kitchen sink literally fell through the worktop because the fitter forgot to put any support brackets whatsoever underneath! It was held up with a old cut off piece of wood, which after filling the sink up it fell through! To prevent the sink collapsing on the pipe work underneath and pulling the tap down i wedged a-bit of wood on the side so it wouldn't cause further damage, but wickes deems this as a attempted repair so they refused to even come out to inspect it!! Typical big company, soon as they have your money they are not interested. After spending in excess of £10,000 and preventing further damage from there poor workmanship I would expect some sort of guarantee but I guess not! Best thing to do if your sink falls through is let it damage your pipe work and tap and they might consider sending out someone to have a look! First and last time I will be using wickes, back to B&Q for me, there customer service is great compared to these.

WOEFUL WICKES – Part 2
Dishonest, deceptive and devious – they move the goalposts!
Whilst planning my kitchen with the Wickes Design Consultant I incorporated a cooker hood into the plan and opted for a branded Zanussi appliance.
I was then faced with the option of searching online for the most competitive price or ordering via Wickes. The Design Consultant coaxed me into opting for the latter emphasising the advantage of a 2-year, no quibble, guarantee. She assured that should the appliance fail within the 2-years Wickes would replace it with a new one, no questions asked.
The price quoted by Wickes was very competitive and I therefore decided to include the appliance in my order.
Once installed, I read all the manufacturer’s documentation that came with the Zanussi appliance including the offer of an extended warranty period for a moderate fee. Confident that the two-year guarantee provided by Wickes would meet my needs I decided not to pursue Zanussi’s offer.
The cooker hood lights stopped working after about 15 months, well within the 2-year guarantee period provided by Wickes.
As this wasn’t a significant issue I delayed reporting it to Wickes Customer Services until a major problem with my Wickes installed bathroom occurred on 23/12/20*.
The lady I spoke to over the telephone said “Sorry, Zanussi appliances are only covered by the Wickes guarantee for 12 months” and she recommended that I take up the matter with Zanussi.
And I thought only politicians moved goalposts!
*Watch this space.

WOEFUL WICKES. Untruthful, untrustworthy, unreliable.
Unsatisfactory installation issues were reported by telephone to Wickes Customer Services on 23/12/20.
Allowing for Covid restrictions the issues were raised again on 30/06/21 with my local Exeter store and an email was sent to the installations manager. No acknowledgement or reply was ever received.
However, I did later receive a telephone call on 04/08/21 from the original fitter who promised to contact me again within a week once he had completed his current assignment. He failed to keep his promise and it was very difficult to contact him on his mobile.
Once contacted he undertook to call out but again failed to keep his promise.
When eventually contact was made again he said that he was unable to call out as he had to self-isolate. As before he promised to contact me again once he was all clear. Predictably promise was not kept and when I tried to contact him on his mobile he had blocked my number.
My above difficulties were reported to the Exeter store and my contact advised me to resort to the official complaints procedure on the Wickes website.
Having followed the above advice I submitted a formal complaint on 21/09/21 and although an auto reply was received by return promising a full response within 72 hours I have not heard from Wickes to date, 14/03/22. This is despite my numerous telephone call reminders and emails.
As a last resort I decided to track down the above mendacious fitter and having done so I confronted him over his persistent lies and unsatisfactory workmanship.
HE RESPONDED BY THREATENING ME WITH VIOLENCE!
Just like a scenario from BBC’s Watchdog programme.
And that, dear folks, is my experience with Wickes. Draw your own conclusions.

Awful experience buying from Wickes!
I brought 5 pine internal doors which arrived with torn packaging - damaged wood, split in places, poly-filled in areas, chipped, and marked with ink.
Wickes advertise expensive high-quality goods and then expect customers to accept poor quality items, or rectify the damage yourself.
I spent over an hour waiting on their customer care helpline and eventually gave up.
I sent an email and arranged for one of the badly chipped doors to be replaced, a week later a new one arrived with poly-filled gapped holes on it. I despair, the stress has made me feel quite unwell. I'm going to seek compensation for the upset, time off work, and distress the company has caused me. I would never shop here ever again.

If I could it would be 0 stars! Where do I start with my bathroom installations?!
The whole process start to finish was unprofessional and lacking any kind of competence. From design misses, payment issues, missed deliveries, missing items, damaged items, stock issues without any notification to rude staff, awful issue resolution and total lack of any communication!
Once my projects were complete, to a pretty shoddy standard, I had to get the installer back to fix some smaller issues that didn’t require rip out (I just settled to leave these at this point) Well he decided to leave fairly soon after and I had a new installer over eventually to fix.
A year on, still with the 2 year warranty I have a shower door seal that doesn’t seal, a spotlight that’s just given up, a radiator that’s rusted from a leak and a shower tray/wast pipe that’s fallen apart and left water marks on ceiling below. Logged the issues in October and now I’m here in March with nothing fixed and without a shower! In fact they haven’t even got their act together to get anybody to set foot in my house. I’ve got about 5 customer advisors replying to me in different ways without talking to each other and that’s if I get any kind of response at all!
I emailed the CEO and now have a high level person involved who after a week of no communication emailed with his idea of a resolution. To put it simply I was told to go and pick up a shower deal and fit myself (might add he’d reserved me the wrong one!), the spotlight issue was just completely ignored, the radiator I was told to contact the manufacturer and the shower leak was told to get my own plumber in, send the invoice and they MIGHT review it to compensate me back! It’s laughable and I’ve now resorted to the CEO again to see if he agrees this is an acceptable response and made a point to mention what’s the warranty actually for? Do not touch Wickes for anything! I will categorically never set foot in a store again, let alone spend a penny.

I need a fence replaced as a fence bought from Wickes a few months ago was damaged in the storm. They delivered 4 months ago. They won’t deliver now. They expect me to click and collect a 6ft fence panel!! I’ve explained that I spent £600 on fences with them a few months ago and now they expect me to collect a fence panel in my small car. I’ve never known such poor customer service. So basically I’m left with a garden fence without one panel because they won’t deliver and I can’t collect. I will never buy from them again. Don’t buy from them unless you own a lorry!!! Customer service also never pick up the phone.

Ordered polycarbonate roofing, attachments bars and all the fittings. Wickes didn’t deliver the quantity I ordered, several expensive parts were missing. I queried this with the delivery driver - he said they didn’t have all the quantity of parts I ordered for him to collect at my local store. He said I might receive them from somewhere else in another delivery but didn’t know when - I’m still waiting. To top it off i emailEd Wickes with my issue only my to get an auto-reply saying they were having IT issues so couldn’t respond. I therefore queried it via their on-line chat and was told to take any damaged goods back to my local store for a refund and the chat ended! I just want everything I ordered as I can’t complete my build without them. Very poor customer service.

Poor Bathroom Installation & terrible customer service to resolve a long list of problems and poor tiling.
Starting from the installation date moving twice. Coffee split on carpet and taken days to clean up and still showing.
Deliveries turning up, no due care for my home and on top of this having to carry up the stairs 60kg+ Shower doors and 20 packs of tiles, all by myself.
A Hippo bag left for 3 weeks, which is on a shared communal area of grass still not moved.
Terrible tiling, which was flagged almost a week ago with CS wickes, the tiles are cut badly and different shapes going up wall (informed tiles cannot be cut straight and the wall is not straight in the bathroom, even after plastering and the house was built in 2098) was told Wickes will get back to me last week to resolve this issue and the many other issues listed. I wanted someone to inspect this poor workmanship, which I haven’t heard anything back on.
Paid a lot of money for this job which was booked months ago all through wickes and their “verified” tradesmen (June 2020) and it’s been a terrible first experience.
I am really disappointed and upset by the service and no care taken with my home installation.

Disgusting customer service. I ordered and paid for a 1000mm wall unit online and arranged delivery, what turned up was a 1000mm base unit. I spent 30 mins waiting on the phone only to then be told by an advisor you need to get your wife to call as it was her credit card used to purchase even though i had made the order in my own name, goodbye she said, i then had to postpone the job i was doing and called again the next day before the wife set off to work. Another 27mins wait and i finally got to talk to an advisor who never asked for my wife at all and simply dealt with myself. I now have to wait until next week for a replacement which i hope will be correct. NEVER AGAIN..