WigsBuy

POSITIVES: the site is very easy to use, ordering was simple, delivery was very prompt and within the time promised for the model I chose (heads up, remember, most likely there will be customs fees payable to the courier on top of the price. Mine were almost $38 in customs fees).
Considering all the horrible reviews, which I stupidly only checked after, I was braced for disappointment. Well, what I got was better than the only curly-ish wig I could find at a store that cost a $100 more. The Wigsbuy is thicker, much more realistic-ish and again, less expensive.

NEGATIVES: of course it wasn't anything like the photo of the model I chose, which I half expected. What I got is a straight up frizzy 'fro. I doubt that it is made of human hair, as advertised. I'm uncertain as to the quality and whether it will hold the curl and hold up in general... to be seen.

I doubt that I will shop with them again - I'd rather save and get a quality wig made - which means a couple thousand dollars it seems...

I've attached photos of what I got and what was advertised on the website

"Whoa nellie, does this company take the cake. First the items I receive are crappy quality and no where match the website photos. Then the customer dispute link doesn't work (convenient for them) and no one answers any of my emails until I finally put up a bad review on a Website (WigsBuy troll review sites and enter in fake reviews identifiable by the poor English and stupid titles). When they saw my review, they actually posted they would "punish" the employee who processed the order. Nice China, real nice. Then they refuse to do a refund despite the blaring differences between the product and the website photos. Then after giving them several more links of bad reviews I posted, they offered me back $10, $25, and then eventually a full refund when I lodged a complaint with PayPal. They only offered a refund if I were to close the dispute with PayPal. Now they've received the wig back, and have only given me $87 of the $107 the extensions cost out of my pocket. They claim it's to cover shipping. However shipping was FREE as part of the buying deal and I had to pay to have it shipped back to China. So honestly they should pay me back the extra 20 they're keeping, plus what it cost to send that piece of trash back. They have now offered me $10 if I remove the bad reviews. Not on your life you psychos! They are nasty, pirating thieves. Take your business anywhere but here."

The worse company to deal with and should have researched before buying from this company. I ordered item on 9/11/17. It is now 10/6/17 and I've only received one item and still waiting for the rest. This is paying for expedited order. Followed up on 9/30/17 about order and did not get response for 1 week. I finally got frustrated with this company and got a hold of an online agent to cancel. Not worth my time and will NEVER deal with again. VERY BAD COMMUNICATION!

UPDATE 10/23/16: After reviewing this terrible company, I'm attempting to understand why another wigsbuy.com representative would reach out for for the order# one week later? I gave it to her but she didn't do anything except apologize and explain the discrepancy all over again of what I've already been upset about to begin with. Folks save yourself the heartache and don't even waste your time with the bad customer service!

WigsBuy, Wigsbuy.com (same company)

**** DO NOT BUY - DO NOT BUY *****
5/9/16
Please see other sites such as
www.pissedconsumer.com

************************
ALL POSATIVE REVIEWS ARE FAKE, MADE BY THE COMPANY ITSELF IN ORDER TO KEEP UP THE STARS. WigsBuy WON'T return my money (EVEN THOUGH I RETURNED THE WIG) until I remove my negative review. Below is a cut-and-paste of the email from them:

Dear Mona,
Thank you for your shopping with WigsBuy.com.
We are truly sorry for all your inconveniences with us and sorry for the misunderstanding as well. Please kindly note that we will give you a full refund of 168.39USD once you have kindly make your opinion disappear. I have already informed our financial department, and they will immediately issue the refund once they have got your kind reply, and we will send you the transaction ID as well! It takes at least 3 days and at most 15 days to reach your account, if you could not receive it 3-15 days after kindly making your opinion disappear, please feel free to put it back. We appreciate so much for your highly cooperation and waiting for your kind reply~
http://www.ReviewFeeder.com/users/monam23

Any questions, please feel free to Contact Us.
Best wishes
*
Customer Service Department
--------------------------------------------------------------------------------...⇄ />
Please click Here to evaluate your exclusive account manager performance.

Email: *******@WigsBuy.com

Tel: +86-29-68533057

Website: shop.wigsbuy.com

| wigsbuy.com team

*Personal information redacted by admin

I ordered my wig approximately two months ago and the shipping information was up to 25 business days. I inquired after that since I still had no shipping confirmation. WigsBuy said it still was not ready and would not be shipped by the time I needed it. I tried to cancel the order at which point they told me I would only get back $37 of the $95 I spent because "it was specially for me" and I had to pay for the time and materials to make it, even though it wasn't made or shipped yet. This also was not a special-order item; this is an item displayed on their website as purchase for anybody without customization. This is a scam company. I still have not received a shipping confirmation after I told them to finish my order since they wouldnt even refund 50% of my money. I wasted $95, doubtful I will ever receive this order.

Keep your money do not waste it on this company. I spent $65.00 sending back the wig which cost me $310.00... This is a terrible company with horrible customer service. The got the wig back offered refund and then sent wig back so WigsBuy say and me NO refund. DO NO ORDER FROM THEM AT ALL!
Hello,
Sorry, but as your can track, the package is on its way return to you.

Beatrice McLean
Fri, 07/30/21 3:15 pm

SEND REFUND! Customers should not have to beg for good customer
Service, you should honor your word, You took my money... I returned your
Product and now you will not do the right thing,
Honour your word and send my refund of $210.00 as offered/

On Fri, Jul 30,2021 at 3:15 PM beatrice McLean
Wrote:

beatrice McLean
Fri, 07/30/21 3:15 pm

SEND REFUND! Customers should not have to beg for good customer
Service, you should honor your word, You took my money... I returned your
Product and now you will not do the right thing,
Honour your word and send my refund of $210.00 as offered/

On Thu, Jul 29,2021 at 12:28 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/29/21 12:29 pm

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Thu, Jul 29,2021 at 12:28 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/29/21 12:28 pm

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Thu, Jul 29,2021 at 12:28 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/29/21 12:28 pm

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Thu, Jul 29,2021 at 12:28 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/29/21 12:28 pm

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?
Send refund

On Sat, Jul 24,2021 at 8:35 AM beatrice McLean
Wrote:

beatrice McLean
Sat, 07/24/21 8:36 am

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Sat, Jul 24,2021 at 8:35 AM beatrice McLean
Wrote:

beatrice McLean
Sat, 07/24/21 8:35 am

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take?

On Fri, Jul 23,2021 at 10:57 AM beatrice McLean
Wrote:

beatrice McLean
Fri, 07/23/21 10:58 am

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take? On Thu, Jul 22,202

On Fri, Jul 23,2021 at 10:57 AM beatrice McLean
Wrote:

beatrice McLean
Fri, 07/23/21 10:57 am

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take? On Thu, Jul 22,202

On Fri, Jul 23,2021 at 10:57 AM beatrice McLean
Wrote:

beatrice McLean
Fri, 07/23/21 10:57 am

1332532 refund 210.00 please you offered I accepted Honor it The ticket has
Been created... how long does it take? On Thu, Jul 22,202

On Thu, Jul 22,2021 at 9:53 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/22/21 9:53 pm

1332532 refund 210.00 please you offered I accepted Honor it

The ticket has been created... how long does it take?

On Thu, Jul 22,2021 at 9:53 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/22/21 9:53 pm

1332532 refund 210.00 please you offered I accepted Honor it

The ticket has been created... how long does it take?

On Thu, Jul 22,2021 at 7:48 PM beatrice McLean
Wrote:

beatrice McLean
Thu, 07/22/21 7:49 pm

1332532 refund 210.00 please you offered I accepted Honor it

The ticket has been created... how long does it take?

On Wed, Jul 21,2021 at 4:51 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/21/21 4:52 pm

1332532 refund 210.00 please you offered I accepted Honor it. I aml
Contacting my credit card company.

On Wed, Jul 21,2021 at 4:35 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/21/21 4:36 pm

*Wed, Jul 7,3:06 PM (6 days ago)*

To 1095579+DJEBX

Customers should not have to beg for good customer service, you should
Honor your word, You took my money... I returned your product and now you
Will not do the right thing,

Honour your word and send my refund of $210.00 as offered/

On Wed, Jul 21,2021 at 4:33 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/21/21 4:34 pm

Y
*Wed, Jun 23,4:00 PM This from You Honor it*## New message
## wig dispute Ticket #EKRC2 Lillian Wed, 06/23/21 4:00 pm
W*******484663P Hello, We will process $210 refund once you accept.
Beatrice McLe

*Wed, Jun 23,5:07 PM*

To 1095579+LG3SH

I will accept your offer - how soon can I expect my refund?
You offered $210.00 So where is my refund. You keep procrastinating but I
Will not stop until I get My MONEY BACK!

Lillian

hello,
We did not get the return package, we will full refund once we get the return item.

Beatrice McLean
Tue, 07/20/21 6:31 pm

Send the refund you offered of 210.00 and make this right! Thank you
The ticket has been created... how long does it take?

On Wed, Jul 7,2021 at 3:06 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/07/21 3:06 pm

Customers should not have to beg for good customer service, you should
Honor your word, You took my money... I returned your product and now you
Will not do the right thing,
Honour your word and send my refund of $210.00 as offered/

On Wed, Jul 7,2021 at 3:04 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/07/21 3:04 pm

Send the refund you offered of 210.00 and make this right!
Thank you

On Wed, Jul 7,2021 at 2:57 PM beatrice McLean
Wrote:

beatrice McLean
Wed, 07/07/21 2:57 pm

thank you

On Tue, Jul 6,2021 at 10:30 PM beatrice McLean
Wrote:

beatrice McLean
Tue, 07/06/21 10:31 pm

Waiting for a refund of 21.00

On Sat, Jul 3,2021 at 2:30 PM beatrice McLean
Wrote:

beatrice McLean
Tue, 07/06/21 10:30 pm

This was an error you still owe me $210.00 for refund please send

On Sat, Jul 3,2021 at 2:25 PM beatrice McLean
Wrote:

beatrice McLean
Sat, 07/03/21 2:30 pm

Send my refund you offered $210.00

On Sat, Jul 3,2021 at 2:25 PM beatrice McLean
Wrote:

beatrice McLean
Sat, 07/03/21 2:25 pm

NO THANK YOU CANCEL all correspondence. Your company service is horrible.
DO NOT contact me again.

Beatrice McLean
Thu, 05/20/21 1:15 pm

hello,
How about we apply a 20% discount code for your new order?
No thank you, delete order will order someplace else. Beatrice McLean
5/20/21

Lillian
Mon, 05/17/21 1:07 pm

discount code is: C-DISCOUNT20

beatrice McLean
Tue, 05/11/21 12:29 pm

20" Body Wave #24 Lace Front Wigs 100% Indian Remy Human Hair
[LFRBW3353]

$330.99
Length: 20Inch
Color: #28
Cap Construction: Glueless Lace Front
Lace Color: Transparent
Cap Size: One size fit all
Lace Length: 3 Inch Lace Front
Custom Time: 60-90
Density: 180%(28Days) +$30.00
Construction Type: Closed Weft
Silk Top: No Thanks
Lace Material: French Lace
Baby Hair: Yes! Around Perimeter
Rush Order: Yes... what is my discount?
Free Gifts, Save: $25.96
$330.99

Lillian
Tue, 05/11/21 9:21 am

hello,
How about we apply a 20% discount code for your new order?

Beatrice McLean
Wed, 05/05/21 2:35 pm

RE: Ticket #DJEBX: W*******484663P
Cut the lace can not return... dissatisfied

On Fri, Apr 23,2021 at 11:01 AM beatrice McLean
Wrote:

Lillian
Wed, 05/05/21 2:25 am

Hello，
We can arrange the exchange for you,
Please kindly return it by post office and inform us the tracking number,

Please kindly place an new order and finish the payment for new order, we will full refund once we get the return of this order.

Please send this item back through Post Office. In order to avoid the
Tax, please put SYNTHETIC WIG on the invoice and write the value like
$20 low. As soon as we received item we will arrange the replacement
Or refund for you.
Return Address:
Xukui
Zhong'an International Building 1701
Zhongshan 3 road 162, Yuzhong District,
Chongqing, 400010, China
*******1388

If you do not want exchange, we also accept return it for full refund.
Thanks,
Lillian

beatrice McLean
Fri, 04/23/21 11:01 am

THIS IS NOT THE WIG I ORDERED. I WILL NOT ORDER FROM YOU AGAIN. THE TOP
FEELS LIKE CARDBOARD AND IT HAS A PART UGH! BAD SERVICE. WILL KEEP IT AS A
LAZY DAY WIG HAHA
THIS IS MY THIRD TIME ORDERING AND YOU ONLY GOT IT RIGHT THE FIRST TIME. I
COULD NOT REMEMBER THE FIRST WIG i ORDERED IT WAS PERFECT.
RE: Ticket #DJEBX: W*******484663P

Lillian
Wed, 04/21/21 12:46 pm

W*******484663P
Hello,
This one has been shipped out, the tracking number is *******19064, you can track it on
www.fedex.com.
Feel free to contact us if you need further help.
Thanks,
Lillian

Beatrice McLean
Fri, 04/16/21 3:55 pm

Message: Status of order please

Chat now Powered by HelpDesk

Thank you for your response. Thank you for your assistance.Ok, thank you.

For all those who purchased wigs and could not return them, you should only use PayPal when purchasing anything overseas. I have bought at least 20 wigs from them, for the most part every wig looks the same and the color is the same. I buy only synthetic because I purchased 2 "real hair" wigs and WigsBuy were so bad, wrong color, bad material etc. they responded as all have said but I used PayPal so they were forced to refund my money. I did pay shipping 125.00 but I was refunded my total payment from PayPal which they get from Wigsbuy. Now PayPal has something where you can be refunded some of your shipping costs.
I pay $37.00 for a synthetic wig and it lasts about 6 weeks. I have paid $250.00 for a wig from a company in my home town and the results were 6 weeks because I where medium length hair. The trade off for me is the price, I can buy months worth of wigs thru Wigsbuy knowing they last 6 weeks.
People compliment me all the time how beautiful and full my hair is, that I look like a model or I look 10 years younger. I am from Rogers, Arkansas so I'm not a part of the company. I have had a bad experience, pretty much fully resolved due to PayPal but will continue to purchase my wigs thru Wigsbuy because of the price. I know what I'm getting and how long they last. I have sent a picture in on their website wearing the wig I purchased.
If I could buy my wigs anywhere else I would just to be safe, but I looked at Paula Young and I didn't see anything close to my style and they were a little more pricey. I can't say that every wig you buy from Wigsbuy will be of style and color you ask, I just know of the 20 I have bought so far I have had one that the cap was to big and one I had to cut to shape it better. I'm very pleased with what I have received for the price. DO NOT BUY REAL HAIR WIGS FROM WIGSBUY only buy synthetic. Thank you.

I ordered a wig the 1st of february, 2017... its the 25th... still have not received it... wben I put my order number... wbich was confirmed in an email from tbem. WigsBuy said they had no record of it... although they had taken the money out of my account. 49.17$... immediately... i emailed Customer service and they said there was a delay first for Chinese New year and then a problem in manfacturing... they did get back to me... and as I write this the wig has been shipped and is in transit... i have no idea what it will look like but will update when if I ever get it... tbe point is if you want to gamble with your money go to a casino... better odds. There is no recourse here or guarantee. If I ever see a wig I guess I'm luckier than most but shoot I would buy somewhere else in The future and I used the wig. Im an emtertainer. If I needed it to leave the house I'd cry.

I'd rate them 0 stars if possible. I had to email them to get an estimated delivery time for my order. I added a $6 charge for expedited delivery. "Expedited" was described as 2-5 days. WigsBuy said the wig wouldn't be finished for at least 2-3 weeks. After that, they would expedite the shipping.

When I told them to cancel the order, they said it was too late. The wig was being made. These messages were sent 2 weeks before the wig would be ready.

Also, you only get a 30% refund if you cancel after paying for the order and the cancellation is 72 hours after the order is paid. Obviously, You can't order unless you pay. And they charge your credit card as quickly as possible after placing the order. The best part of their scam is that they didn't send me an email that contained the expected delivery date. I got tired of waiting to hear from them, so I sent an email that requested a delivery date. By that time, I was well past the 72 hour window.

PLEASE search online for independent reviews of Wigsbuy before ordering. Everything about this company screams RIP OFF! I'm going to contact the BBB and any government watch dog agencies to try to make it hard for this company to rip off anyone else.

Can't understand the positive reviews. I tried on wig that was $59.00 or so. It took a month to get here, I had to pay extra when it came for import duty, and WigsBuy when I opened the box the color was orange/blond - not at all what I ordered. So then I put the wig on, tried to style it like the picture and it was not even the same wig as the cut was so much different.

Then I called customer service and they tried to give me $10.00 to keep the wig. I wanted to return it for the correct wig and they told me it was the correct wig. Then I asked for a return auth and they gave me one, but with duty out of the country and the cost of returning it - I was only getting $11.00 of my original cost back.

THEY ARE SCAMMERS and the reviews that are positive should be checked because I have found bad reviews all over the internet except of the YouTube videos that they target for Black women.

Do yourself a favor. Don't purchase a wig from this company. I purchased 3 wigs from them. 1 of the wigs didn't look anything like the wig I purchased. I contacted them through online chat and explained the situation. I was told to send a picture of the wig to them and we would go from there. The wig WigsBuy sent me was clearly not the wig I ordered. First they asked me to take it to my stylist to have it cut in the correct style. For that they were willing to give me a whopping $10 off. The cost of a cut at my salon is $65. They agreed to send the correct wig, but told me I was responsible for the shipping. Wait... what? I wrote them back to explain that shipping costs should be theirs since THEY sent ME the wrong wig! I could understand if I didn't like it and wanted to return it for something else, but they acknowledged they sent the wrong item. We have gone back and forth through email. I finally told them I just want a refund because this is poor customer service. I think there is also a language barrier working as well. Although they apparently have a warehouse here in the US, you will deal primarily with people who speak to you in broken English. It was very frustrating because I am not even sure they completely understood the conversation. I cannot give them any stars because the other 2 wigs they sent me weren't exactly what I ordered, but at least they were close. As a matter of fact, I have reported them to the Better Business Bureau. They also have a number of complaints listed on the BBB site. I wish with everything in me that I checked there and here before ordering. My advise to anyone seeking to buy from Wigsbuy is "buyer beware". Getting issues resolved will be a serious hassle.

In 2015 I ordered two wigs from Wigsbuy and WigsBuy were fantastic. Based on those purchases I then proceeded to order 7 synthetic wigs and 2 human hair wigs this year (2016). The human hair wigs are laughably called human hair but they feel like animal hair. They also do not resemble their pictures at all. I ordered these wigs in either #613 or #27/613. The colour differences are immense.
The synthetic hair feels great but the styles are terrible and they do not look anything like their pictures. Based on what I have received, Wigsbuy only seems to know how to make one style, which is flat top, flat sides and bangs. BTW, the bangs on my wigs are extremely sparse allowing the hairline to show. No way for me to cover up. Maybe a Rambo style headband?
If you want wigs like mine where the hair is sewn into the seams at odd angles then this is definitely the site for you.
PS: I live in Canada and the turnaround time from placing the order until receiving the wigs was anywhere from 3 weeks to 9 weeks. Patience DOES NOT pay off!

These people charged my credit card, (an international fee was charged as well), but I did not receive the wig. I did receive a payment confirmation and order number, in which WigsBuy advised I could track down the progress of my purchase. I checked the status of my order on account created online with them, the 'status' went from preparing shipment to "You have not placed any order, Shop now!" I tried research under the order number, but the system indicates the "order number does not exist". I searched for their phone number only to discover they are in China. I also found a few negative reviews about the quality of their products, and other major issues when comes to refunds, Never again will I deal with them. I will check for reviews before I place an order with any other companys online, had I done with this one I would have not even bothered.

I would like to give 0 star if there is an option!
First, the item was not in the color it should be, even though i had confirmed the color code with the customer before placed the order; Second, the shape of the wig looks really ugly and un-real, not like their advertised pictures at all! Third, i tried to contact the customer to initiate a return because WigsBuy did not post a returning address on their website, and people will have to contact them first to get the address. The problem is after they knew that i wanted to return, they never responded to my emails/messages any more! Then i searched online for this website and found a lot of people having the same problems. But why such a scam website/company is still running in the US? Anyway, do not buy anything from this website, otherwise, you will pay almost $200 for a wig that is $10-30's worth.

I order 2 wigs from this company. I received the cheaper of the 2 but it was the wrong color from what I ordered and the invoice reflected a cheaper price from what I paid. I checked ony order 12 days after ordering to see when it would ship. I was told that my more expensive wig was holding up my order and it would be finished in 5 to 10 days. Well its 20 days in now. I received part of my order but the most expensive wig still hasn't showed up. WigsBuy are again telling me 5 to 10 days. When I asked for a number and a managers name I was told it was night there in their country and no Manger there. When asked what country I was told China. So I'm thinking I just go ripped off for $100 and I have to see what avenues if any can be taken
DO NOT ORDER FROM THIS SITE!

I'm a cancer patient and have lost my hair and anticipated getting some self confidence back when receiving my wigs. First it took forever to start receiving them and when some did come in WigsBuy were the wrong wig and/or wrong color. I have been trying over 2 months to return what I have bought by writing to their "so called" customer service via e-mail with no response. I have tried to call their customer service telephone number to try to talk to someone and can't even leave a message because the voice mail box is full. I'm so disappointed with and if I can stop anyone else from ordering from this scam company by writing this review it makes me feel better.
Save your money and spare yourself the heartbreak of trying to make yourself feel better by buying one of their wigs. It's bad enough to go through the trauma of hearing you have cancer, going through chemo treatments and loosing your hair and then have to deal this company on top of it.

Update: Wigsbuy finally refunded the money after I filed a complaint with Paypal. But it took weeks. WigsBuy kept saying the wig I returned was not the one I bought! Original posting here follows:

I tried to post this review on Wigsbuy with the link they sent me after I'd received the wig, but I couldn't submit it. They apparently don't allow customers who have complained to do reviews. I ordered this human hair wig in the attached photo (on the right) in size large but the order was automatically changed to medium. I wrote to Wigsbuy asking them to change it to large. When I received the wig, it was a medium, and they told me I could return it. I returned the wig via priority mail (cost $19) and received an email from Wigsbuy saying I hadn't returned it within 7 days (I hadn't been told about the 7 days). The next day, Wigsbuy said the wig I returned was synthetic. (I had ordered a synthetic wig earlier). My response: "if the wig is synthetic, I was cheated because Wigsbuy said it was human hair and charged me $146." Wigsbuy's response: "please send a picture of the wig you still have." My response: I sent three photos. Wigsbuy's response. "The wig in the pictures is the human hair wig. You returned the wrong one." The two wigs look nothing alike, so I sent a photo showing the two wigs side by side and asked: "are you SURE the wig on the left is the one that Wigsbuy made out of human hair to match the style on the right? " Wigsbuy has not yet responded and I can't post a review on their website, so I'm attaching a photo of the human hair wig I ordered (on the right) and the wig that Wigsbuy says is the human hair wig matching the style of the one I ordered.

I ordered (374984) a wigs for $44.95 on 12/1/2015. Here it is 12/23/2015 and I have not received the order. The order was supposed to be shipped to me in 3-5 days and I still do not have it. I sent three emails on this issue and WigsBuy tried to tell me that I did not pay for the order, that's why it has not been shipped. I paid for this purchase thru my paypal account and paypal emailed me a confirmation email stating that the order was paid.

This company has ruin a wedding I'm part of on 12/31/2015 New Years Eve with their scams. I ordered and purchased this wig for the wedding. I'm the Maid of Honor in this wedding and now I do not know what I'm going to do. I'm afraid to tell the bride and I don't want to stress her out with my problem.

All I ask for is my money back and I will never do business with this company again.

I purchased two wigs from this website the other day (May 5,2020). I was looking up reviews for reputable online wig stores and this one kept popping up as a very reputable one. When I made the purchase I noticed that the webpage kept glitching and stalling and would not allow me to stay on the same page that showed my order number. The website also never showed me a "order history" form or indicated anything about my purchase. I did not receive an email confirmation about tracking my order, either. When I checked my bank account I saw that the money had already been taken out of my account. I tried messaging the company on their website but I have not received any response. When I tried to put in the order number the website said that the number was invalid.

Today, I tried their customer service number and found that it is not even a real phone number. Their "live chat" feature simply states that their associates are unavailable. It was at this moment that I started to feel like I had been scammed. I started reading more reviews and in addition to the reviews on this website, there are many people like me who have been conned by this company.

I am so disgusted and furious, not only because I have been scammed out of $150 dollars (and now have to replace my card), but also because even during a global pandemic, companies like WigsBuy are taking hard-earned money from individuals that are just trying to purchase something nice for themselves (or as a gift) during such a depressing time.

Please, I can not stress this enough, avoid this company at all costs. There are reputable online wig companies out there, with most of them accredited by the BBB.

Hi, wrote here before about the 239$ paid wig, that was a scam bad quality. Well I then took it to Paypal and escalated a claim. I returned the wig (by my own expense) and now I got e-mails from Paypal that WigsBuy made a resolution for my favor, and I have been refunded with the 239$. I am relieved, even though I lost some money with this scam, but got the most back. It was a very frustrating battle and I do not suggest that anyone EVER puts any money to those cheaters! I had also another claim with Paypal according another scam company Wigsis, and that resolution came also today and I got the refund, which was 150$, so at this cases Paypal really helped me and it ended up as good as possible. I am a lot wiser now, and I will not use these awful Chinese scam sites anymore at all. Please be aware!