50 customer reviews of wineinsiders.com
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Wine Insiders Rating
Based on 50 reviews from Wine Insiders customers, company has accumulated an average rating of 3 stars, indicating that majority of customers are satisfied with its service.
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Description: Wine Insiders makes it easy to get great wine. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders.
Address: 2355 Westwood Boulevard, 90064
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I was referred by a friend who sent them my email address. That was more than 3 years ago. But you don't have to go searching for a friend who's already a member - just go to their website, wineinsiders.com.
The thing I've found that sets Wine Insiders apart, is that Wine Insiders don't play favorites, and they don't try to "push" you to certain higher prices selections. You are able to look up whatever kind of wine you like, or, you can try one of their selections - which arrive via email. As an example, recently they put together and then emailed all members a special Thanksgiving case of wine offering. Usually at incredible cost savings! It describes each wine included and why it was selected. You don't HAVE TO buy ANY of their offerings. Instead you can pick and choose whatever you'd like from the inventory - or decide NOT to buy from this special offering.
If you decide to look through the inventory and see an interesting label - click it - and get an in-depth review of the grape variety, where the wine was made, a description of the wines taste, and what foods it goes well with. That's where I learn the most.
My favorite emails to receive are the Wine Insider Price Specials! Where you can shop the entire inventory of wines, and pay one incredible low per bottle price! During these specials I can select wines that are normally priced at $15.00 to $25.00 a bottle and get them for $9.99, or sometimes $8.99, or even $7.99 a bottle during their special sales! And, you can select white wines, red wines, sparkling wines, roses, award winning wines from different collections, from just about every wine growing country on the planet! It's really quite amazing! Here's another great point - SHIPPING IS FREE! Right to your door, or pick up point! (BTW - wines packed so well I've never gotten a broken bottle!)
In the 3 years I've been a member I've bought over 10 cases of wine - generally at right around 60% off the listed price of each bottle. I've really never gotten a horrible bottle of wine! True, my wife and I tend to buy what we like, (isn't that why we buy things?), but every once and a while, we get crazy and buy a bottle of wine from a country we've never been to or even knew made wine - and we STILL haven't been disappointed!
Look, I don't get anything giving Wine Insiders a good review. All I know is that what I've gotten from them, is a great education on some really great wines, and an understanding of how a well-run company can provide a fun service to people who want to take part in it! There's no pressure! Just the joy of drinking what you've ordered. And isn't that why you bought the wines in the first place - to drink them?
Oh yeah, I did get something else... out of necessity. I did "have to" go out and buy a 50 bottle wine rack! (Wine Insiders doesn't sell them). Just because my sideboard cupboard could only hold about 18 bottles of wine behind closed doors. And I'd have to get down on my knees and pullout each bottle to see what was left! My new wine rack is wrought iron wiring, with a cool vine and leaf motif. It sits in the shaded corner of our dining room and I can see what wines I need to replenish by just standing in front of it. And our guests even say it's a pretty addition.
Look, I'm going to finish the way I started. If you're a person who wants to find out about, and buy some great wines - who has some favorites but really isn't all that knowledgeable - and is willing to receive informative, detailed email offerings on a regular basis - WITH NO PURCHASING MINIMUMS - Wine Insiders might be the website for you. Check it out... wineinsiders.com. I've learned a lot never regretted it!
Enjoy your wines!
-bigeasy
About their wines... I've been enjoying wines for many, many years and I definitely have my favorites. None of my favorites were offered here. That was the biggest hurdle for me to overcome. But the prices were so good, I decided to take a shot. 6 bottles shipped free so I ordered 3 from France and 3 from Italy and mixed reds & whites. To be honest, I was pretty blown away at how good the wines were. Wines from vineyards that I've never heard of. And many, many orders later the worst wine I purchased fell into the "good" category. Many were exceptional, and a few like one of their Montepulciano's and a French Bordeaux, were the best I've ever had.
So you can pick your own wines, order whenever you want, and as many as you want, never a minimum or pre-selected assortment. On top of all that, their prices are great. That is why these guys are the best on-line option.
Oh, and don't believe those one star reviews. Wine Insiders ship their wine orders within 1-2 days and they are shipped Fed-Ex overnight. So you get them within 3 days.
So I wrote back to the company--a rather snarky email--but basically expressed my disappointment. The reply came back the same day! Wine Insiders understood my frustration and disappointment, and while they still didn't honor the price, (who can blame them--not even 2 buck Chuck could compete) they offered me a $25 store credit instead. Not the same as getting 8 bottles of wine for $8 but a definite motivating factor to put in another order... so I did. I got another email shortly after, I'm not sure why, but that's when I realized I had not clicked the link to get the free bottle opener. So I replied, again, to say that I had forgotten to click the link... oh well... not expecting a thing. They emailed me back a couple of hours later telling me that they went ahead and added it to my order. While I would've loved to have been able to get 8 bottles for $8, Wine Insiders really did try to make it right. I appreciate that very much since so few businesses have to ability to take a "loss" right now. Not only did I get a half a case of wine for a really reasonable price, but I got a new toy! Customer service was their priority. It definitely showed and I will order again from them.
And if you wait until there are sales, you will find amazing deals. I mean amazing.
On top of that, Wine Insiders has never charged me shipping---not once. And the delivery is fast---I am talking a few days at most. Once at the height of the pandemic Wine Insiders took a bit over a week and sent me like 3 emails updating and apologizing! My WSJ Wine club (Where the wines are way way way more expensive and not really any better--though I use as gifts for more wine enthusiasts) takes like 3 weeks for a case to arrive.
I highly recommend you check this site out. Unless you are a wine snob. Then just go spend your easy money somewhere where they are happy to rip you off.
Attached is their attempt at rectifying their false pricing. Basically, more money for them and not close to making anything right.
Attached is what they sent me once my review went live here, a $25 certificate for a combined $56 pricing error. Not remotely equivalent.
I had the occasion to contact customer service about a small issue, and found them to be very responsive and helpful.
We have belonged to another wine club, but dropped it in favor or Wine Insiders.
Coupons you get with your order NEVER work. Usually, the company sends coupons to use on your next order. To date, they have either already been expired or don't work when you put the code in on-line.
This company has a deal where you send an invite to anyone to join the club and once they purchase with the coupon, you are supposed to get a coupon as well. I sent invites to 2 different people and never received my coupon after each one joined and purchased. I did call, they verified that both of the people I invited purchased. So, I received one coupon after calling and complaining, not the 2 I should have gotten. Tired of having to fight for every little thing that is promised with this company.