50 customer reviews of womanwithin.com
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WomanWithin Rating
Based on 50 reviews from WomanWithin customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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Description: Woman Within has plus size clothing in size 12w-44w. Colorful, comfortable basics at low prices for plus size women.
Address: P.O. Box 8320, 46283
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I recently ordered 2 tunic-tops on clearance, and this included a free 50"x60" cotton throw-quilt.
As one lady pointed out here, the material is not quite as quality as Roamans - which I've ordered similar tops from and WomanWithin are softer, printed t-shirt-like material.
WW tunics are a little 'stiffer' printed material. I'm thinking they will soften up after a few washings? I ordered XL and both tops are a little big! Another slight difference from Roamans - their XL tunics fit just right. WW XL seems more like XXL - but again I'm ok with that.
I never put my tunics in the dryer - but I might do a little test to see if my WW tunics will shrink a tad. No biggie. Better loose than too tight!
I love the prints on both the tops I got, and the quilt is VERY nice! It's just a thin little lap quilt, perfect for a spring or fall day. It's very soft & would make a perfect little baby quilt!
The items came within about 3 days of ordering them!
I was so surprised how quickly they arrived!
And I really got a great deal - all 3 items for just over $40!
I've attached a 'collage' photo showing the items I got.
So, I called and they apologized and asked if they could send me the right order and I said only if it will come by that Thursday because that's when we would be heading home to see her. They promised me it would be there no problem I wouldn't be charged but on my bank account they had charged me 19.99 for fast shipping! Thursday comes and no package so I decided that we would leave Friday instead so that I could receive the package then. Friday comes and NO package. I called and the customer service rep says that it never was sent and the sales department had no way to contact me but every time I've been on the phone with someone, they have repeated my number back and my phone number is on my invoice! She transfers me to sales because she doesn't know why they didn't send it, all the while her customer service was AWFUL! That line kept saying they were closed but it was well within two hours of them closing so I left a message for them to call me back and of course to this day I have never received a call back. It's been a little over a week and a half after I have returned the package and I still haven't received a refund. This company absolutely disgust me and I'll never in my life make a purchase from this company again!
A very unhappy customer
By the 11th I was getting nervous so I wrote customer service. I provided my PayPal invoice and transaction numbers. Today on the 12th I got a reply saying "In checking our records, we don't show an order for you." and the suggestion that I could re-order.
I called and waited 15 minutes to speak to someone. WomanWithin were able to find me via my email address (that was also provided in my previous email) The customer service person said that the item was mailed on the 5th and wouldn't arrive until the 16th of Dec. I asked why does shipping take 9 days (not including Sunday's) I was told that was "FedEx's schedule" I then asked if a tracking/receipt would now be sent to my email and was promptly hung up on.
This is the worst kind of customer service. This company has lost my business and that of anyone I can share this story with. The item will arrive late for the birthday also so that is ruined as it's too late to reorder from someplace else.
This couldn't be more disappointing. I highly suggest avoiding this company.
Fast forward to today 4/28/21, I called this afternoon for my wife and spoke with another rep that said the order still had not been processed and they didn't know when it would. So this evening, still 4/28, my wife called Woman Within to cancel the order and this rep stated they couldn't cancel the order as it's been processed. When she asked to talk to a supervisor she was transferred to a " resolution manager " who didn't resolve anything. Apparently once an order is in process they can't stop it, even though it's allegedly still not been shipped. Yet they said they could flag it for a return. So they don't have a problem paying for return shipping but not cancelling the order before it ships. Sounds like a bogus scam of a company. DO NOT ORDER FROM THIS COMPANY.
"As the previous associate mentioned you have already been given credit for the missing order. This claim is now closed since you have already been refunded."
They all were pretty much the same. I would suggest steering clear of this site. The did not provide good service/packaging or customer satisfaction. All though I did get part of my money refunded, after all the hassle, rude CS people and just flat out stress of dealing with this, I will not shop there again, even if I did like their clothes. One thing the could have done to make this better... they could have at least replaced the free gift I was suppose to get, that also got stolen.
Be careful though, they tend to run BIG on sizes. It's worth it the first time to get on chat and have them assist you in finding your size the first time. Save on returning it.
I did read many people complain about cheap material. Well I've been buying stretch denim. The nature of this particular material is that it's thin and doesn't last as long as say a good old fashion pair of levis did. It is what it is. If you want stretch denim, it will be thin and wear out fairly fast. Count on that.
Now for the bad. Returns are horrible.
First of all, if you used a coupon code, (and they have tons of them all the time, just get on their email list and wait for a good one before you buy.)
Anyway you better SAVE the code you used. Because how they do returns is to first get the item back. Then it takes WEEKS for them to process. They will refund the price. It's up to you to reorder. And chances are, by the time this happens your size, or color will be out of stock. But if you used a discount coupon, contact them, give them that same code, and even if it's expired, they can apply it if it's a replacement for something you returned. Now it would make more sense if they just sent a replacement, but I've tried that several times now and it just never works. THey refund, you reorder.
If you want to save time, reorder right away. Again get someone on the phone so you can get the same price. You'll have to pay for the items again, be credited weeks later after they get the returned ones. Kind of a pain but if in a hurry this helps.
I would suggest you first CALL customer service. If a mix up is on their end, (I so far got the wrong item twice, wrong color once, wrong size once my fault once theirs.)
If it's on them they will wave the return fee. If you made a mistake, some nearly 8.00 will be deducted from your credit. So again, it's best to nail down the right size first. They have always been very helpful either on chat or over the phone.
Lastly, I had an issue with one style of pants. Already have 4 pair that are fine but 2 colors simply didn't fit. Same pants, same size. However, the waist band on these would not stretch. Stretch pants with a ridged waist. I got a lady in customer service who was very interested in this. Wrote down every word. Then she said they have had many come back. My details on the problem being the waist seemed to be important to her. Seems they have several manufacturers making the same item. And clearly there is a problem. She said give it a month or so and hopefully this gets fixed.
See? It really does do some good to contact companies. Sometimes they really do care and can fix things. This one seems to fit in that list.
I waited a few hours thinking that I would receive the e-gift card since I had verified my purchase, but still no e-gift card.
I finally called customer service and spoke to 2 people who told me that e-gift cards take 24-36 hours to process - for AN EMAIL to process! I asked the second person I spoke to if I could speak to someone else who would be able to assure me that I would receive the e-gift card in time for my grandmother's birthday.
She said she would let me speak to a supervisor and then placed me on hold. When she came back, she said that no one else would speak to me and just said, again, that it would take 24-36 hours to process.
This 24-36 hour processing time was not communicated to me during the checkout process. If it had been, I wouldn't have bothered ordering the gift card fearing that I would be cutting it too close to my grandmother's birthday.
I will never order anything from this company again!
Order Number: *******0511
We've emailed your receipt to MAR
Order Placed May 9,2021 www.womanwithin.com
Total $81.89
Delivery Method Standard Delivery
Gift Card & Reward Certificate $36.03 Applied
Shipment #1
Shipping To
LESLIE
Status
NotShipped
Cotton Gauze Bigshirt, RASPBERRY SORBET
Cotton Gauze Bigshirt
WOMAN WITHIN
#0030-07070-9999
COLOR: raspberry sorbet
SIZE: l (18-20)
QTY: 1
STATUS: Processing
PRICE: $29.99
QTY: 1
$29.99
CATALOG QUICK ORDER
WRITE A REVIEW
BUY AGAIN
Cotton Gauze Bigshirt, PARADISE BLUE
Cotton Gauze Bigshirt
WOMAN WITHIN
#0030-07070-9999
COLOR: paradise blue
SIZE: l (18-20)
QTY: 1
STATUS: Processing
PRICE: $29.99
QTY: 1
$29.99
CATALOG QUICK ORDER
WRITE A REVIEW
BUY AGAIN
Merchandise SubTotal:$59.98 Standard Shipping & Handling*:$14.99 Estimated Sales Tax*:$6.92 Total:$81.8
Cons: Their shipping is on the slow side. Count on at least two weeks from order to delivery. Skip the rush delivery fee - it will only shave off a couple of days from that.
The quality is hit and miss. Don't buy anything from this site expecting haute couture. It's low-end fabrics and styles. I tend to order a size bigger than their size matrix claims. Count on any cotton blend drawing up in the wash. I bought a pair of their "Seven Day" knit pants which arrived a good four inches too long for me. After a couple of washes, WomanWithin were at least two inches too short. To be fair, that's the only item I received where it drew up so drastically, but most cottons and cotton blends do draw up when washed.
Fit can be awkward. From my experience, the waistlines are ALWAYS cut too short. When they draw up, it exacerbates the issue, sometimes to the point a garment is nearly unusable.
Other reviews mentioned sizing. Their sizing is NOT the same as at a regular store. In most stores I wear a 3x or possibly a 4x. In Woman Within sizing, that translates to a 1x or 2x. Read their size descriptions before ordering and you'll avoid a lot of issues.
Pros: Shoes I've bought from Woman Within are usually a good buy. Most of their shoe sizing is consistent, and the quality is better. As with the clothing, you won't find high fashion here, but their shoes tend to be comfortable and well-made. They carry some brand names like Hush Puppies, I like their house brand, Comfortview, though they tend to be stiff and need to be broken in.
I've only returned one item - a pair of shoes before I pinned down my size with them. I had to pay to ship for returns, which made me debate whether to even bother.
I DO love their Seven Day brand skirts. They're comfortable and long enough (even after shrinkage) I don't hold my breath if I have to bend over. I work from home so don't need something super dressy. I also like their "Perfect Tee Shirt" line. It's not the softest fabric, but it's also not see-through. Their tunic-length tee collection doesn't seem to draw up much if any.
Always use coupons, and be aware coupons only apply to their house brand. Their pricing is inconsistent - some items are priced well for the quality, some ridiculously high.
WORST CUSTOMER SERVICE EVER, I'm going to wait until I receive my product because I have to then go thru the exchange process again and NEVER EVER order anything from WW, I like the product and the quality but if this is the cost for when I need help and support HELL NO!
Update: After cancelling the bra, they charged me again for the same bra. What an expensive bra! :( They double-charged me for an item that I cancelled! Not only am I NOT getting the bra, but another $24.00 was taken off my debit card. So, basically they STOLE $48.00 from me---and this is after cancelling the bra. I am soooo angry that I could spit nails.
Customer service is basically scripted? They will yes you to death. I finally only got results after I had called and emailed multiple times that I finally demanded to speak to a supervisor and I refuse to be put on hold once again with no results. Customer service tells you yes. I have it I'll do this I'll do that they don't do anything that yes you to death. They were sure you're able to accept my credit card number in my PIN number but yet on three separate orders were not able to apply the promo codes. I had to get on the phone to get refunds which took me multiple calls and emails to accomplish that... Listen if you want to buy crap at five times the price it should be be my guest!
They're selling crap- crap -crap crap. Overpriced overpriced shipping return rates that are ridiculous customer service that basically is scripted to agree with whatever you say. Call me old school! Just go to the store at least if you want to spend $5 for something you know you're getting $5 not spending $55 for a $5 item. A
A horrible horrible experience very poor quality even the items I kept you wash them twice and they're absolutely useless $30 for a dress that you can see through its crazy do not shop with his company there is scam..