20 customer reviews of woodstove-fireplaceglass.com
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Woodstove-Fireplaceglass Rating
Based on 20 reviews from Woodstove-Fireplaceglass customers, company has accumulated an average rating of 4 stars, indicating that majority of customers are satisfied with its service.
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Actually the glass I needed was for a Jenn air stove and it was no longer available but your company was able to supply a piece for me and I was able to put the stove back together. And everything is back in working order thanks for the help. Rick
The glass is exactly as expected and arrived quicker than expected. Also great communication with tracking information on the free shipping emailed to me. Thank you Mike for the wonderful products and service!
Got these as back ups for the ones I purchased about two years ago. Have had no problems with the first set at all and the company was efficient and priced very fairly so just as insurance I got a second set so I wouldn't have to wait if ever I got a crack. Will continue to use this company as long as my fire is burning.
Had questions about replacement glass on wood stove and Alex went above and beyond with helping me by answering questions that the wood stove dealer themselves wouldn't. Highly recommend the level of customer service and attention to detail.
The new seal shipped quickly. Getting the old gasket sealer out was difficult, but once the groove was clean the installation was easy. I would definitely buy parts here again.
The glass is fantastic and shipped quick. Ordered based on dimensions as I don't know the model of my old Quadra Fire insert, but it worked out nicely. Took maybe 20 mins to replace. Super clear compared to the 40+ year old glass.
I replaced the door glass on my brother’s wood stove fireplace insert. The person I spoke to on the phone when placing the order couldn’t have been more helpful. Thank you for everything!
Sincerely,
Andrew Cox
I couldn't be happier with the product's fitment and customer service. I Got what a was looking for in a quick amount of time! The packaging kept the glass safe and in one piece through the shipment process. Great company and product!
Reasonable price, great service and quick delivery. Who could ask for more. While the initial glass that arrived way ahead of time was the wrong size the company quickly shipped the correct one with a return shipping label for the other. The rope seal was easy to apply and works great!
Excellent all around! The glass fit perfectly, was shipped and received quickly and packed wonderfully! We are thrilled to have this glass in our wood stove instead of the black metal pieces. Communication was also great - I had emails giving me updates during the whole process. I recommend purchasing from here! Thank you!
These folks are total professionals. From first phone contact through immediate delivery, everything was done in a friendly and expeditious manner. Throw in the fact that the part I needed was for a discontinued Regency wood stove model and they had it on hand, and the overall experience was as good as it gets.
Great customer service! When I had a problem with the glass fitting in my stove door, they recut a new piece slightly smaller and I received it promptly within a couple of days. I would recommend this company without reservation.
The ceramic glass I needed fit perfectly. The gaskets come with an adhesive backing, no need for separate cement. The videos are helpful and outstanding. They are knowledgeable and helpful. Shipping is done promptly and very well packed. A model for all businesses.
After a multi-chaptered comedy of errors, mostly the Post Office, WOWZA!!!!! Mike went above and beyond to make things right with my order. SUPER HAPPY with the new gasket! He was so attentive, flexible and diligent in making sure my experience with his company was absolutely successful!!! Highly recommend this company.
Glass was exact fit, and I received it very quickly. Had the Wood stove fired back up in no time. I would definitely go with these guys in the future if needed!
My package arrived early!!! It came with installation instructions and was exactly what I ordered. I heat my house with wood and my glass was cracked and ready to fall apart. The new one came before that could happen. The stove looks like it did when I bought it.
All of the guys at Woodstove are very nice to work with. I always get a quick response and my orders are delivered within just a few days. I have no complaints!
Great experience. The staff at Woodstove Fireplace Glass were very helpful and knowledgeable. The glass and seal I ordered fit perfectly and as described. I would definitely work with this company again if the need arises.
Great Customer Service! Helpful with determining size of glass I needed for fireplace door replacement. Communicated shipping timeline as item was in transmit. Received item in a very timely manner.
Thank you!
Glass fit as it should,took a bit longer then expected to receive considering the location in reference to me, Ill blame the freight handler on that. packaging had room for improvement as the glass was inside the box banging together. When I opened the box there were shards of Glass from the edges of the 2 pieces, fortunately the glass was not cracked but the edges sustained pretty good damage. I installed them anyway as I needed heat, Time will tell.
Thanks for the opportunity to do Business.
Larry