XDP

An absolute joke. Why any retailer uses these clowns is beyond me. They must be the cheapest option available on the market as there is no reason I can think of why anyone would willingly use this joke of a so called delivery service.
My deliver was due on 13th May . I was given a 2 hour time slot but apparently they turned up 2 hours early, so I was not in. Instructions on our front door say to leave parcels at side of the house yet these clowns took a picture of our front door with this sign on it and said we weren’t in !!! I tried to rearrange delivery and got confirmation on their app but they did not turn up on the rearranged day. After 12 calls to the retailer delivery was meant to be on 20th May. Again XDP failed to deliver. I was given a 2 hour time slot in the morning and non one came. Somehow my tracking shows that the goods were delivered at 6.30pm that evening but when you click on the tracking the delivery location is not my house and nowhere near me.
They even had the cheek to use the picture of the front door at my house taken the week previously to show in the tracking even though the photograph is time stamped and dated a week ago and it shows this on the image !!!! You can’t get in touch with XDP by phone easily and they don’t even answer once you get through. Live chat doesn’t work and they don’t respond to emails. I beg anyone who reads this , if your retailer says they use XDP then get them to use another courier or buy from someone who doesn’t use them.

My chair from Secret Labs was due on Tuesday. I was messaged to say I was the next delivery and then I got a message with a box to sign and a barcode for the driver to scan. Within two minutes of replying I was told that the delivery wasn't going to happen and that was it. They are virtually uncontactable and no new date has been offered. I have contacted Secret Labs and they are also trying to get some info.

Appalling company no way to contact them.
Parcel was attempted delivery sent me picture which was fine but no way to contact delivery driver to inform them to give to neighbour who would have taken parcel.
Now parcel sitting at depot 120 for 6 days no idea where depot 120 is!!
Sent countless emails with no reply.

Extremely rude and unhelpful service. I have complained bitterly to the company I bought from.6

Terrible service tracking not updated, is not existing a way to contact the client service. Parcel late.Do not use.

Horrendous company! Rude drivers, do not listen, very sneaky with delivery when they cant be bothered to look around a location, use personal phones so they harass you, delivery man actually shouted at me down the phone because he wanted to deliver a parcel at 9pm at my work office! If i know XDP are delivering my parcel i will simply not order

My item is “Exception”
On the app it said the item would be at my address 1:22pm with a 2hr time frame, it changed saying item 2 hours early and I missed it and now it’s being returned to sender even though it says they will try 3 times to deliver it, feel like I’m never going to get the item now and I’ve paid for it! Can’t call anyone because they charge and live chat is just pointless doesn’t work at all, never buying from anyone who ships with these wastes

Ordered fitness equipment from Fitness Superstore, paid for express delivery. Nearly 3 weeks and no goods. XDP tracking system complete garbage. I have been in touch with Fitness Superstore, they have been good. They investigated and found that my goods were received by XDP but then 'lost'. Fitness Superstore now have to claim insurance. To their credit, they gave me the choice of money refund or sending a replacement piece of equipment. I was told that XDP is the only company that will ship large items, so Fitness Superstore are held to ransom. Quite how a company like XDP manages to exist is beyond me. Avoid any dealings with XDP at all costs

Hi
My item never come and two time the seller try to sent to me they said the item damage and return back. After I check the reviews I don’t recommend them to driver your Parcel.

Ordered radiators, despatched by company on 3/5/22, been sitting at their depot since, can't phone them and they don't respond to their messages. Had to cancel my boiler installation due to their incompedance.
Avoid