YES Group | Yes Medical, Astir, Footmedics

The product itself is ok but since you changed the way it is administered I find it continually jams and is difficult to work properly.
Please go back to old design.

Renata was absolutely fantastic. Nothing was too much trouble and she was able to supply the item that we required at short notice. Her assistance was appreciated.

Picked up the phone so quickly and i had my order prepared within 10 mins. Fantastic

MOST HELPFUL, KNOWLEDGEABLE AND PROFESSIONAL. CLONE ELIZABETH AND HAVE SAID CLONES MAN YOUR TELEPHONES.

Madelyn was awesome. She assisted and helped me sort out my Price Match with the stock items I was needing in a jiffy. Customer Service is my number 1 priority and Madelyn was a gem. I found her service to be of great value, supportive and outstanding. I look forward to dealing with her again.

Madeyln was very helpful today. She quickly realised that although the order was placed last week it was not processed. She has since done this and I'm sure our order will be delivered in no time.
Many thanks.

I had a very urgent order and rang up. I was helped beautifully and received my order in absolute record time.
Can only recommend.

They took awhile longer to answer the phone this time around however they were.able to get my product neck collar and send to the alternative address.
I wish their couriers would leave parcels at the door

We have been wanting to buy a reasonably expensive walking frame from Astir for 6 months now. The first consultant just didn't call me back and pretty much ignored me and the second consultant that i am now talking with has pretty much done the same thing. the service is appalling and to be honest, I'm not sure why manufacturers would use these guys. I would have brought the walking machine 4 months ago if someone, anyone would help me at ASTIR.

Rhiannon was extremely efficient and helpful in dealing with my enquiry.

Briony was good but the delivery did not come at thew time promised It arrived 2 days later.

Great to receive helpful and friendly answer to the many enquiries I have. Thanks Briony appreciate your time and patience .

Placed an order and 1 week later it still hadn't arrived. When I rang I was told it was forgotten and not delivered. I missed out on sales as goods were not delivered on time and patients purchased goods elsewhere. Very disappointed in your service. Will not be purchasing again from Astir.

Ordering and delivery was very good and the return and replacement of an incorrect item was very good. However, I was a bit disappointed as the picture of the item I thought I was ordering (a Baseline hydraulic hand dynamometer) was not the one I got. The brand I received was one I hadn’t heard of before. It may be good it may not be, it was just not what I thought I would get. I think you need to be more clear about the brand of items you are selling.

I had an ok recent experience with astir. I accidentally put in the wrong address for delivery and I went to customer service for help to change. It arrived at the wrong address regardless.

Service good whether it is on the Web or phone and delivery is excellent.

Ordered my items on 16/5/22 easily and quickly processed BUT now 25/5/22 and I still have not received the items.
I called Astir yesterday to follow up and was told delivery on 19/5 failed as business closed despite "do not deliver Thurs mornings" recorded on delivery instructions.
We received no failed delivery note by courier or follow up emails regarding this . I still have a patient waiting still for this aid.

Very efficient and helpful when I was struggling to place an order. Delivery ha not taken place as yet

The person who answered the phone (quickly), updated my details, took my order and answered my questions. No need to be put on hold or transferred to 3 different people!

Phone answered quickly, polite & competent manner. Order read back to me & address confirmed 😊