50 customer reviews of zagerguitar.com
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Zager Guitars Rating
Based on 50 reviews from Zager Guitars customers, company has accumulated an average rating of 5 stars, indicating that majority of customers are satisfied with its service.
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Description: Zager Guitars were created by Master Guitar Builder Denny Zager to play easier than any other Guitar. 100% Money Back Guarantee, Lifetime Warranty
Address: 68506
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Seeing a share on Facebook, I became aware of Zager and made inquiries (the family responded promptly, even on the weekend). I looked at the comparison video. I was pleased to see that Zager Guitars had a solid body African Mahogany guitar ready to go. I bought it and it arrived in the dead of winter in perfect condition! My nervousness about buying a guitar was calmed by the return policy which would have included shipping.
I've got a music mojo boost, with a solid body guitar more than reasonably priced! So far everything I've tried to play, finger style or not, up the neck or not, is playable on my new Zager.
Probably not a negative, but I expected the mahogany to have a less shiny appearance, but everyone agrees it looks and sounds great. I'm sure the cedar and spruce appearance would have been as expected. The grain on mine looks outstanding and with the solid body, I get to play it into even better sound!
Everything is as represented. I'M SURE THAT 3/16 of an inch at the nut made all the difference! The thin neck, solid feel and other features are perfect and as represented.
I may even begin using a pick again, as the unique pick (included) is easier to hold.
If you think this is bogus, I hereby give Zager authority to put us in touch!
To overcome this, I signed up for online lessons with Jamie Andreas, following her "Principles of Correct Practice for Guitar". This method focuses on very rigorous training of the fingers, hands, and whole body to achieve proper form for playing any style of guitar. I was a couple of weeks into this training, using a very fine Whitebook dreadnaught guitar, and making slow but steady progress, when a friend suggested I take a look at Zager guitars.
I spent quite a bit of time on the Zager site reading the promo verbiage and reviews, and looking at all the photos. In my mind, I was holding onto quite a bit of skepticism. Zager makes a lot of promises about their products and service, some of which are a bit of a challenge to believe, especially given the relatively low prices of their guitars.
The "Easy Play" moniker, and all the talk about playability, the string spacing, low-profile neck design, low action, etc. was attractive to me in my situation, so I decided to take a chance and order the ZAD900CE model. I was relying on the money-back, shipping paid guarantee to assuage my buying fears. ("Buy a $2,000+ guitar without even holding and playing it? Are you frigging crazy?")
My first big surprise was that the box arrived in just a few days, much quicker than I expected. The guitar was well protected in its case and outer box, and when I opened the case it almost took my breath away. It is every bit as beautiful as it appeared on the website. I expected minor flaws in the inlays, the finish, and other details, compared to the expensive guitars I've played and owned, but I have to say, the craftsmanship is virtually flawless.
I immediately felt comfortable with the neck and action, and really love the satin finish on the neck. And another big surprise to me is the volume and tone - this thing is loud! The tone is bright and round, and I like it a lot.
In summation, Zager makes a lot of big promises, and I'm totally blown away by the extent to which those promises are fulfilled, and then some. I'm thrilled with this guitar!
Several days later, I received an email from Dennis letting me know that Zager Guitars had had a leak in the holding area of the warehouse where my guitar was being prepared for shipping. The leak was caused by a faulty AC unit and my guitar was destroyed.
Denny provided a sincere apology, as nothing like this had ever happen before. He went on to offer to refund my original payment, including an additional $100 for my time and trouble.
If this weren't enough, he also offered the option, in lieu of a refund, to upgrade my purchase from a ZAD 50CE to a ZAD 80CE at NO ADDITIONAL COST to me. This was an upgrade of $800 from my original purchase price!
Of course I jumped on his offer and the ZAD 80CE was shipped to me the same day. Again, if this wasn't enough to compensate me, when I received the guitar today, there was also a ton of extra's in the case including a ZAD custom strap, Capo, 4 sets of strings, custom picks, and a super cool Zager tee shirt that was actually my size (how did you do that Denny!)
If this isn't amazing customer service on Steroids, nothing is and I also got a world class guitar!
Now let me tell you about my guitar. The ZAD 80CE is a dream to play and sounds amazing. I am an amateur player and my wife ask "how did you get so good so fast" after hearing me play it today. It has rich, full tones and I don't have to play it hard to fill the room. Haha I think it even makes my singing sound better, if that's possible!
The workmanship and sound quality is also way better than the Martin's and Taylor's I have been trying out lately.
I also want to add that I am a real person and this is a real review and I couldn't be happier with my purchase and world class service I have received.
Thanks again Zager Guitars for the personalized service I received; you defiantly made a customer and friend for life! Tom Wray
Ordering experience was good, no issues processing the order on the website. I heard from Dennis once the guitar shipped, and received tracking information. I received the guitar on the day promised.
When I opened the box, the guitar was packed carefully and shipped in its own hard case. The case itself is beautiful, much better quality than I expected. With the Zager logo dented into the top of the case, making it look very sharp. The inside of the case is soft and hugs the guitar, protecting it, perfectly. I received a truss rod adjustment tool, a certificate of authenticity, and one of their custom picks (nice touches).
Now the guitar... the wood is amazingly beautiful and excellent quality. The build of this guitar is stunning and the action out of the box is just right. Even with a 3/4 scale neck, this thing is set up like an electric guitar, and easy to play! The resonance on this is amazing. I've owned a Baby Taylor and other small scale guitars in the past. None of them with that kind of resonance- the notes just sing out forever. The overall sound is excellent for a small-bodied guitar, not the sound of a full scale, but more than great for at home practice and playing with friends.
Overall value of everything I got was well worth the price. These guitars are more expensive than your standard "entry-level" guitar but much less expensive than the best out there, and yet it is closer to a higher end guitar. So, I'd say go for it if you've been watching videos on their website for while now.
I purchased a Travel Size Solid African Mahogany Acoustic. I already have a full size guitar and wanted one I could just "play with" in the house or on vacay. The guitar arrived yesterday and I ended up playing it all night. She not only looks amazing, but she plays like heaven. The strings are easy on my finger tips and the sound is great!
Lastly, but most importantly, I just wanted to point our how kind and transparent the communication was with Dennis Jr. I emailed a couple of time to get an update on shipping and Dennis replied within the hour! He was always very informative. Not only did I get quick responses each time, but Dennis made me feel like he really cared about me as customer. This personal touch made me feel the authenticity and humanity of supporting a family owned and run company. I felt the human touch that is laking when I just purchase from a larger company. It was really refreshing... I didn't realize how much I actually missed the personal touch that someone can give you. I really can't recommend Zager Guitar's enough. I just got this guitar and I already want to get another one!
Lets talk about the Zager guitar case. I love the design and the added feet rests (those knobby things on the bottom and sides of the case) are on three sides so you can lay it flat or on it's side or on end with protection. Very nice feature.
I apologize for my rambling and sometimes corniness but I couldn't be happier with my Zager ZAD80ce.
To Denny and Dennis Jr., thank you for exceeding my expectations with the upgraded model ZAD80ce, the high quality of this instrument and for your remarkable company integrity.
The more that I thought about it, it was an easy decision to make. As far as I know, there is not another guitar company that offers a money back guarantee, and covers all shipping costs. However, that was not my only concern. I wanted to buy a guitar that I would be happy with for years to come. Zager guitar has given me everything that I was looking for in a guitar. The guitar is designed to improve playability and it is truly a work of art. The craftsmanship is on par with the most expensive guitars available, and the tone is warm and powerful. I purchased one of the Orchestra models, and I couldn't be happier.
Zager Guitars, in my opinion is a company that prides its self on customer satisfaction and makes every effort to earn your business. Working with Dennis Jr., was a pleasure. He has a customer first attitude, answered all of my questions and concerns, and always made me feel as a valued customer. I do not know of another guitar manufacturer or retailer that gives you an opportunity to directly communicate with the people that design, develop, manufacture, and stand by their guitars with the guarantee that Zager guitars offers.
Still, I'm a natural skeptic, so I headed immediately after playing there Zager to Guitar Center, where I had my eye on a beautiful 1966 Gibson Hummingbird and a new Martin D-28. Played or at least strummed the 7 best guitars on the rack (2 Martin, 2 Gibson, 2 Taylor, one Breedlove) and NONE sounded or felt as good as the Zager, except the old hummingbird which was its equal in sound except a minor issue with the low E string, and which was 40% more expensive. Throughout the experience, I've emailed several questions about the guitar (shipping, warranty transferability, login to the lesson program, parlor guitar, etc) and Dennis Jr answered every email within minutes, even this weekend. Amazing job on the service end, so far. In less than two weeks, I've been more impressed with the overall service response than with any other company I've dealt with in years. Haven't begun to tune into the Included lesson vault yet, but I'm excited to do so.
I've read the many "hater" reviews and simply can't fathom why folks with no or little skin in the game are so invested in such negativity, except that this phenomena happens to me, too, in my business with manufacturing long golf clubs for tall people. But... there were plenty of reviews like the one I'm typing here, too - overwhelmingly positive, complimentary of a truly exceptional service experience (which is a significant part of the), and remindful that it the Zager family let's you buy and try their guitars at literally no risk, as Zager Guitars will pay return shipping if you decide not to keep the guitar. But I'll be keeping mine and have nothing but positive things to say so far
Thank you, Mr. Zager for your contribution to the world of music. Blessings Galore!
Rev. John A. Martin, Sr.
Quality Build- using the best tone woods and materials available,
Looks- no paint to hide blemishes and finished to enhance the natural wood beauty without detracting from the sound,
Sound- full spectrum of sound with excellent projection,
Playability- able to play for long periods of time without pain and fatigue.
I finally found "the one six string" when I purchased my Zager 900CE, which met all of my high standards and more. Unfortunately, Zager did not make a twelve string (which is my primary instrument) so my search for "the one twelve string" continued. I was ecstatic when I saw Zager had made six limited-edition twelve strings. I immediately sent Dennis an email to see if I could purchase one. It must have been my lucky day because he emailed back (very quick response) that he did indeed still have one available. I sent him back an email that I wanted it, and I am now the very proud owner of a Zager twelve string, I should have also bought a lottery ticket, (oh well, I still have something to dream about).
When I received the guitar it quickly became apparent that I had indeed found "the one twelve string guitar" that not only met my high standards, but exceeded them! When you get to my age, physically playing for hours at a time becomes more difficult. Now that I have the matching set of the Zager 900 series six and twelve string guitars, I can continue to play the rest of my life away, happy and content as can be.
Now I can sell all the other guitars and make my wife happy as well. LOL
Daniel McClellan
A few years back I came across a Zager guitars and became intrigued. I knew nothing of the history of the Zager guitar which I know now of course. My guitar collection many of the major brands including a Taylor 914 CE and a Taylor 923 CE. I have never purchased a guitar online before, but as I had stated I was intrigued. I purchased an acoustic electric which I believe is solid Sitka Spruce top and solid Maple back insides. It came in a case that has a built-in humidity monitor. The packaging was impressive but what was really pleasing was when I started playing the guitar. It is so very easy to play. But that's not necessarily why I purchased it but it was a great surprise. But would stood out is the tone quality. It had a great combination of brightness, while retaining the true mellow gets subtle base tone quality. I do a lot of music writing and recording in quite a bit of performing. As the weeks went by suddenly I realized that the guitar I wanted to use on stage for my three hour on the average gigs was the Zager guitar, favoring it over the above mentioned Taylors, which were obviously thousands more expensive each than what I paid for the Zager. I highly recommend Zager guitars. The guitar is a workhorse and sounds every bit is good today after hundreds of hours playing on it then when I pulled it out of its well-designed case. You really cannot go wrong with a purchase of the Zager guitar of your choice. Thanks for reading.
Jay Tracy at StumbleEast.com.
I came about Zager Guitars by accident so I thought I'd give them a try. I just received a set of Zager Pillow Soft Guitar Strings and placed them on an inexpensive and hard to play guitar. All I can say is…OUTSTANDING! This guitar and player have come to life!
The quality of the strings, the clarity, the pure tone, the rich visual - (they're gold), the ease of play, the bendable ease, are just a few of the qualities that exist with these extraordinary strings. It's just a soft touch of the finger to meet the fingerboard and to gain incredible sound and tone. These strings resonate like no others and I'm able to play harmonics on this old acoustic!
I love that Zager Guitars is a family owned and run business, and that Zager Guitars respond personally to emails and phone calls. Dennis Zager has a genuine story to tell and he takes pride in their product and in their desire to take good care of their customers. I'm impressed with their understanding of the guitar and make those subtle yet so important build techniques in every one of their guitars. I really like buying direct from the owners and not from some guitar store.
Well…I'm sold. My order for a custom-built guitar by Zager will be placed in a couple of weeks. I will then have a product and support that stands above all others.
Well done Zager Guitars.
Excellent Customer service. It was an incredible experience as a customer to feel valued, heard, and important, which is a rare occurrence with sellers these days. Every question was answered in a professional and timely manner by Dennis Zager Jr himself. Multiple financing options for those who need them. What impressed most me was a free upgrade that I was totally unaware of. I opened the box to a wonderful surprise. Also loved all the videos addressing so many guitar related stuff on the website. The guitar comes with a 30 day money back guarantee with no cost to the customer.
Product: The guitar came packaged very well. The case is excellent and lockable. Perfect fit for the guitar. The inbuilt humidity sensor is excellent. The case contained the guitar, certificate of authenticity, hand signed by Mr. Dennis Zager. The guitar itself is beautifully crafted with an excellent sound quality and amazing looks. The light cedar tone wood looks beautiful with the inlay pieces. The dark rosewood back and sides with the stripe down the back is beautiful. The wood grain is tastefully oriented. The Grover tuners are excellent. Dennis Zager's signature on the back is awesome. To top it all off is the lifetime warranty, which is excellent for a wonderfully crafted lifetime instrument like this.
The pick guard does not come installed but is in the case. The Zager website contains detailed video instructions on how to install the pick guard. Also the guitar comes with scratch resistant coating. It came with one carbon fiber pick on the tuner. Be careful when pulling the pick out from the tuning post so as to not pull the strings out (which happened to me).
After several days of research, reading countless online reviews, I went for it and ordered a guitar. I was nervous about ordering a $1200 guitar without playing it first, but the 100% money back guarantee and the fact that Zager would pay the shipping back if I did not like it convinced me to give it a shot.
I purchased the Zager ZAD50CE "OM" model. I could not be happier with my guitar. It looks amazing! The fit and finish is absolutely perfect! The quality of craftmanship is top shelf. The reviews are accurate, this is an extremely easy guitar to play. Whereas I usually had to stop playing after 45-60 minutes on my old guitar (due to hand and wrist pain), I played for almost 4 hours the first day I got my Zager. After all that time, no hand or wrist issues at all. The sound quality from my Zager is outstanding. I made my wife sit on the couch and close her eyes and I played my three guitars (2 I already had, plus the new Zager) in random order and asked her opinion about sound quality. The Zager won hands down!
I also like the Zager Easy Play strings. I put a pair on my original acoustic, and it made it much easier to play and sounded great.
Overall, the guitar is excellent, and the customer service has been fantastic.
Jim N.
I ordered my guitar (ZAD50CE/N) November 6,2020. It arrived December 12,2020. I haven't been able to put it down. I had a Gibson SJ150 previously. It was an okay sounding guitar, warm tones, and the electronics were okay. It doesn't compare to the ZAD50CE/N I purchased from Zager. The guitar is rich sounding and very bright. With the slightly wider neck I was concerned it would be hard to play. Not an issue. In fact it's easier because I'm not cramming my hand on the fret broad and all notes come through even on a B flat bar chord first position. The neck is so easy to move up and down on and between the frets and easy play coated strings I don't have to press as hard to get a fully sounding bar chord or any other chord for that matter. As for the electronics, Zager Guitars are out of this world. I play through a Fender Acoustisonic 30 amp. It sounds fabulous. I get so much more sound and varying sound than the Gibson SJ150. Granted the electronics in the Gibson were basic, I haven't sounded this good in years. I'm 70 years old come March 2021 and I've been playing for 52 years. I was just about to give up until I read about Zager and how gents with the same issues I have (arthritis in the hands) got a whole new lease on their playing life with a Zager. Couldn't be more true. Finally the price of the guitar is the best. You buy from the manufacturer. No middle man jacking up the price. I got shipping and upgraded case included. Plus I got the bonus package with extra strings, strap, capo, tuner, and T-Shirt. The guitar has an excellent built in Fishman tuner, but it came with it. Finally the service is great. I emailed Dennis Jr. On Saturday morning as I had a couple of questions. I got an answer back in less than 30 minutes. Anytime I've asked a question or had a concern, I get a direct response within the day whether I call or email. The service is fantastic. The fact that there's a 100% money back guarantee is great. I won't need it. Love the guitar too much! If wondering about a Zager and whether the stories are true from real customers; they are. I'm a real customer and I can't say enough about my Zager guitar. Even encourage my Pastor to get one. His wife is surprising him for his birthday! Nice gift, eh?