50 customer reviews of airydress.com
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AiryDress Rating
Based on 50 reviews from AiryDress customers, company has accumulated an average rating of 2 stars, indicating that majority of customers are not satisfied with its service.
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Description: Airydress.com - Online store specializes in latest fashion & trends for women. Shop ladies' Dresses, Clothing & Shoes at cheap price.
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AiryDress
reviews and rating on BBB
Review of AiryDress customer complaints, rating & accreditation on Better Business Bureau
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AiryDress is not registered on BBB. Therefore, this business has no BBB rating and accreditation.
Furthermore, the shop has very great customer service. My transaction was flawless and easy. I have also received my items on time and are in very good condition when I got them.
Would definitely recommend this shop to my friends! :)
Most of the material isn't what I expected. The sizes are way out. I am a UK size 8 so I ordered small. AiryDress are all at least a size 12. The only item I received which was XS was worse, that was at least a size 14.
I have tried all morning to get a returns label, it's impossible. Contacting them by email is just as bad. Even though their website clearly says easy returns, it's not.
Luckily I have a sewing machine so can modify nearly all the items myself, not what I wanted to do with new clothes but no option.
I definitely won't use them again. Wish I had read more of the reviews!
Also Airy who used to be called Floryday to my remembering, is having the same problems with the quality and inaccuracy between the beautiful clothes advertised and those received. The size M I ordered had the measurements of a XXXL with a chest of 166cm. That is enormous. Three women would fit in one outfit. And the quality was a real i sult, static nylon for the summer items and a cheap synthetic knitted "material" desperayely trying to look like wool, with the unfinished hem "rolled up". Airy wants me to pay for the return postage, after sending me the wrong items (not at all like the pictures), charged me £16.11 postage plus insurance. If the items are not returned because I will not pay the return postage, I will ask Paypal to refund me. I will send tbem evidence of the rags I received, and the invoice ststing they charged me for postage but showong ad £0 postage on my Paypal invoice. This company must be reporyed for its illegal practices. Trading Standards must be aware of these tactics and they also receive my evidence.
Despatched & no communication! I paid via PAYPAL with a VISA card, having now read countless poor reviews, I will now be claiming a full refund through my credit card company based on not supplying goods - Has anyone else received their money back? Appears to be a SCAM company, BUYERS BEWARE!
When AiryDress did reply, they claimed Chinese New Year had set production back, however, would send goods within ten days. We went through many periods of "ten days" - and then they said one of the fabrics was slow in coming into their stock. Yet another excuse. Curiosity got the better of me and I decided to wait it out.
When the items arrived; despite their size guides and the way these items were depicted in their photos, nothing fitted or even looked like the pictures for that matter. The fabric was nothing like that shown either; and it was a very poor quality - so I arranged to send them back for a full refund.
I had to follow this up several times before they accepted the request, however received the instructions - which I have now followed. Using the Parcel-Point option, I returned the items on Friday - and now, will wait (once again) for the refund.
There would be absolutely no chance of me either shopping with this company again nor would I recommend them to anyone. There are plenty of other options available in a very competitive market and I would suggest any one of them rather than Airydress.
Rest assured, they do exist - they are just not run in an efficient manner.
I really really love this dress! And she feel well to wear.
The design is lovely classic and simple.
My transactions with them has been always flawless. Just a tip to new buyers, coz I am seeing some people here who posted that the item doesn't fit them and need to return. Please make sure to read the product description of the items that you wanted to buy and keep in touch with a customer service rep in case you have additional questions.
AiryDress are shoddily made, the material is nothing like the thin airy cheesecloth type advertised, it is hard corse and shiney also the colours again bear no resemblance to the pics, the nice pale blue is in fact an electric blue.
Absolute rubbish DO NOT WASTE YOUR HARD EARNED MONEY!
I purchased items twice at airydress – first for more than 50 Pounds (GB), secondly for over 60 Pounds. The clothes which arrived looked completely different than on the pictures and the given measurements are wrong as well. Last but not least the materials were of a lower quality than stated in the offers (eg. Polyester instead of Cotton). On top of this 2 Clothes came with red stain and were unwearable. The rest is unwearable because of wrong size info. The practice of the company in the case of customer complaint is to offer coupons with a lower value than the faulty items have (the prices paid by the customer for them) or a return which is again much lower. Even if airydress makes the mistake of sending a complete poor quality with red stains AiryDress expect the customer to pay again the extreme high delivery costs if he/she wants to use a coupon. It became even worse when I requested a return label and a refund for my second order – airydress did not respond at all. Only on Trustpilot they pretended to respond to me but not in reality. The quality of the clothes was so poor that I could only throw them directly into the bin. It had absolutely nothing to do any longer with the description, materials and sizes were also again wrong. When I requested a so called "worry free return" via their homepage they offered me a fraction of the product value that I paid in return ( only a third) and one shall also pay 3 Pounds for the delivery although they made the mistakes why things have to be send back. If I would return any items I would anyway pay more for a registered sending to have a proof that items arrive at airydress.
Beware and do not order anything from airydress! It is a complete scam. Consumer advocacy in Germany warns people also of airydress.
Airydress. The dress that came is of the cheapest fabric you could possibly find and the design was completely different. I will admit that it was well made, but NO! This will not due! It was bad knock off, a completely different dress. It makes me sad that the craftsmanship was so good but not the fabric or the design in the ad. I hope that seamstress finds a better company to work for. Return was quick and easy, but -DO NOT BUY FROM Airydress or Airycloth! YOU'LL BE SORRY. See pics below. Orange dress fits beautifully and DID NOT COME FROM AIRYDRESS!
Tried to return the order but their website had a problem and will not issue the return.
I contacted them and the asked for the items I am returning, send them even pictures and 3 weeks later now I still have the items which are worth about $80 or more.
I can't get hold of anyone to solve the issue.
My order has been deleted of the app.
The request for return has been deleted from the App as well.
I don't know what to do now, AiryDress do not answer emails or messages on the app.
Horrible customer service.
Well... AiryDress are $#*!ing with me in emails asking for stupid pictures showing them their cheap clothing 3x now. I told them that I have everything ready to ship and won't open their $#*! again... they are being unhelpful and uncooperative... and won't tell me how to return or refund me.
All items are a problem and one t-shirt is missing. I want a return address and my money back & told them to stop asking for pictures its all back in the packages and some of it I didn't even open I could see how cheap it was... The material is see through and cheap, the sewing is cheap, how they finished the products at all openings is terrible and these items are no where comparable to Pink brand items... they look like Walmart cheap Halloween costumes... cheap fabric... I told them to give me return address and shipping details as its a return & should be at their cost... they keep sending me emails asking for pictures... and not helping me at all...
Im pissed & very unhappy and I will make sure everyone knows that on social media. Please pass along and see how many we can reach out & make sure no one ever orders from these cheap bastards.
Marie M.