50 customer reviews of apple.com
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Based on 50 reviews from Apple customers, company has accumulated an average rating of 1 stars, indicating that majority of customers are not satisfied with its service.
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8/12/21 Ordered by phone with Apple salesperson an iPad mini and requested trade-in of old iPad mini. Confirmed all buttons on old mini in working order. No dents, cracks. All buttons working. Value accessed at $45. Advised agent that living in Mexico and delivery here would require extra charges for personal shipper from border. Indicated would be starting a vacation in Jackson Hole on 8/26. Requested delivery to Parkway Inn in Jackson Hole for 8/26. She indicated tracking info would be sent to me when shipped.
8/17/21 Notified that my mother died.
8/19/21 Informed funeral scheduled in Houston for 8/30/21. Would need to arrive for vacation 5 days later to accommodate funeral. Our first stop, the Parkway Inn in Jackson Hole, where we would fly in, would need to be pushed to end of vacation, 9/12-9/16. Contacted Parkway Inn to reschedule our arrival to 9/12/21. Apple notified me that 4 packages from Apple had arrived on 8/23 and the extra days for storing them would cost me $10. Each. Apple had sent me two iPad minis!
8/31/21 7:45p plane arrives in Jackson Hole. Had to check-in at Mammoth Hotel by 10p. Mammoth is a 3 hour or more (depending on wildlife on the road in Yellowstone) drive from Jackson Hole. First, went to Parkway Inn to relieve them of my 4 packages, then drove to Mammoth.
9/1/21 No cell service in Yellowstone, but Mammoth room had an old fashioned telephone. Called Apple to advise that in Yellowstone. No Fed Ex delivery available. Would deliver by 9/16 at the latest. Agent said that would not be a problem and thanked me for advising.
9/7/21 Arrived in Sheridan, WY and able to return by Fed Ex and UPS the second iPad and the trade-in iPad. Used old iPad until today for emails, texts, and GPS, so still assured that all buttons and keys working properly.
9/11/21 Received email from Apple that they received my trade-in. Indicated value revised from $45 to $0 due to "…keys or buttons not functioning properly. Received late." Called Apple to protest assessment. Apple agent advised only option is just to return to me. I indicated it should ONLY be sent to me at my billing address, since she could not assure me it would be delivered to the Parkway Inn before we left on. 9/12. She said she would, and I would get tracking info.
9/15/21 Called Apple since I had not received any tracking info. Agent said had already been delivered to my Laredo address.
9/17/21 Returned home and checked with my shipper in Laredo to determine if iPad delivered. Not received. Called Apple. The agent indicated there was nothing in their notes indicating delivery in Laredo. Would do some research to determine where it is and get back to me.
9/20/21 Received email from Apple that checking on delivery.
9/22/21 A.M. Received email from Apple that "have reshipped your item to" my Laredo address.
P.M. Receive voice mail from Parkway Inn that received a package (my trade-in) from Apple.
I immediately call Apple to inform them that my iPad had been delivered to Parkway Inn.
9/23/21 10:36a CST. Email from Apple to call them. Called and got Cara, who indicated she is in management. She informed me that would not pick up and redeliver my iPad to my home address. The only thing they would do is send me a coupon for 15% off of an online purchase.
So end of the story I have no proof of problems I was facing in physical form. He was diagnosing something else with his device. They never listen to my issues or might be thinking that i am trying to scam new phone from them. But I can't risk bringing that phone and charging in my house now anymore. So last I ask manager to keep phone there and try this with any employee or tech and whenever they trust my issues, they can send me other phone or repair all issues. Now on this manager said that we have note and even warranty expire we will try to look into it. I asked how long your note and your words are valid, so that I know clearly and avoid argument in future and he replied " i can't give you time".
In the last I left wire and iPhone 7 on the table and told them to just keep it. He rudely again said, "you can't leave this on our table". I was trying to avoid making scene and shouting there. But this guy frustrated me that much I asked him, if I can't leave my phone on table because you guys are not repairing it, do you want me to throw in your "GARBAGE BIN", he said "OK GO AHEAD". In the end I dumped my phone and left the store. Now I noticed I forgot to take representative name, I ask the lady at front and this manager rush to me and showing attitude, "Oh I am happy to give you my visiting card".
I was using these apple products from years, not only on this ID, but after this encounter after taking my backup back I am deleting my whole ID's and Dumping all apple product in Garbage and will make video and will send it to social media with video and this interaction story. Because even you have issue with the product they won't admit or try to deny them which make people look stupid.
This is a legit review, my case id was: *******12170.
One more thing I have noticed today after one day of this happening, before they were sending me that charging wire replacement and replacement for headphone when I called them and told them they are not working fine and it's so funny this manager or apple stopped that transaction and started asking for money for those replacements. This is legit issue too, Repair ID's: D462128394, D462122472. Note my IPhone is 10.5 month old and they are behaving like this. Maybe they thought customer is gone anyways, who gives a $#*! anymore. I bet it's not one customer. Already in my family I have multiple users which are getting rid of their services shortly and I will share my interaction everywhere possible.
Here is my story for whoever might be interested to know how I saved 800 Canadian dollars and probably much more just by stopping taking sh*t.
I wanted to buy an iPad Air 2. This happened a few days before it was discontinued. I could not find it in the store, the guy in the store encouraged me to buy it online, so I thought I was catching the last train by ordering online and (at least for a week) I was considering myself really lucky to have it before it stops being available at all. I did not really like their new iPad, I never wanted to buy it and I still find it a step down compared to the Air 2 model that it came to replace. I also bought with the same order a keyboard that is only compatible with the Air 2 model.
Then I started waiting... day after day for a week, I would go to my account to check the status of my order. The keyboard was shipped the next day. Not a very smart action, given the fact that Apple had known all along that they will not deliver the model of iPad that I had in the same order with this keyboard and that this keyboard is only compatible with this specific tablet model. The iPad would remain in a Processing state for a week until one beautiful day someone quietly replaced the Air 2 model that I had ordered with the new one that I never intended to buy. Turns out they have known this entire time that they would not be able to deliver the Air 2, yet they kept taking orders online, nobody cared to at least inform the client that they might not be able to deliver that same model. I was allowed to order it online, I had to wait the entire week until they are able to start shipping the new one and then, without anyone asking me whether I even want the new one, they just modified my order the way it suits them as if they did not need my permission or agreement and as if I was someone that doesn't really know what they are ordering. My e-mail and phone number were in the order all that time, yet no one contacted me to discuss the issue.
In short, I cancelled the order and had to waste more time going through all the steps to return the keyboard. Although they have implemented a sophisticated speech recognition automated phone system, apparently, they were not able to implement a simple automated system for returns, so you have to call them.
Now, I have been a longtime Apple user. I have an iPhone, an iPad (that I was trying to replace), an iWatch, I was considering a second Apple laptop. I surely deserve more respect from this company.
Goodbye Apple!
It was nice working with you most of the time, right until it wasn't and I was showed how much you really care about the people thanks to whom you are in business.
1. Updation my IOS software was impossible for an error message.
2. After plugging my phone to my pc, I could not open anymore, requesting me to update my phone, all while the update was not working.
(This state remained for few hours)
3. After talking to support, it opened, only to give me an activation lock screen, requesting me to put my first ever Apple ID password used.
(Unfortunately based on password requirement (upper case lower case, number etc, I couldn't remember my password.)
4. Chat support can't solve this issue (which makes in my personal opinion at least little sense). Anyways, so I had to wait for 2 days until apple support calls me. That was due May 2nd 2017 at 10.45am.
Apple call as promised at 10:50am, I answered and after 30 sec the line cut off on his own. No other attempt was made. Its 12:01 pm as I write this review.
5. From 10:50 am till 12:01pm I am trying to contact support, by chat and call. Error messages kept coming.
When attempting a call, it gives me a error.
When attempting chat, it keeps loading with nothing coming up.
At the same time, another error kept on coming (403 forbidden) when I press contact support.
6. I go to my email, and see an email from support telling me they have been trying to call me, but receive voice mail.
A. I never ever had voice mail on my phone, and its a service I don't even have on my phone.
B. How come I was contacted the first time successfully with no voice mail. Yet my phone didn't ring since.
7. In any case, lets forget phone attempts, I try contacting support on the emails they sent me, I keep getting automated messages that this email doesn't get checked. Even when the personal assistant Savannah and Chelsea both talk to me on chat, and one of them even sent me a personal message by email, the thing I couldn't do.
Conclusion:
It is quite obvious I am writing this while being emotionally stirred, and even a little angry, 3 days to solve a very simple thing and its the problem that came from something I can't control (the update) and the errors that came with it.
Plus if I may add something, if we users change our passwords because we forgot them, how reasonable is it to be able to unlock my phone with a password I forgot, even though a new one is working!
Please look at this apple.
And even giving authority for people on chat to solve things is much more easy for users without going into the hassle of appointment for a call.
In short, I am a dissatisfied with all this, and its only naturally I am, after I have stayed patient for 3 days.
I am editing this now, its 14:16 pm, and I finally succeeded in applying for a call without an error, I received 6 phone calls, after applying for a call as much, yet after I press 1 to connect to an advisor as they say, the line cuts off.
This is a lot. What more to say..
BACKGROUND FOR MY PROBLEM: I have had this iphone for 3 years; my brother's iphone 6+, over 6 years old, is still up and running (I used that for navigation to the apple store). My 8 year old iPad air is still up and running (that is what I am using to currently contact friends and family). My current phone, my iphone 7, like I said is 3 years old--and this is not the first time I have had to take it in. The first time that I took my phone in, Apple discovered that it was a manufacturer error and I got it repaired for free. This was a year ago. Literally one year later, my phone is rendered unusable yet again. Within 3 years of ownership, my phone has had crucial manufacturer errors that rendered it unusable twice.
SKIP this paragraph if you don't want to hear about the manufacturing issues themselves. The first time, my phone became super hot and the battery drained within 10 min. I got my phone repaired for free for that because this was a confirmed manufacturer issue. The second error one year later began as a boot-loop, where the phone flashed the apple logo without ever being able to turn on. I tried to restore the phone, which is exactly what apple did to try to fix the problem, and an error occurred during the process which essentially wiped all of my data while still keeping my phone from being able to turn on (basically, my phone is forever stuck in a transition phase). So all in all, two errors that have rendered my phone unusable within year.
Anyways I did not have a chance to argue when the tech told me my phone was unusable because of some "rare problem"--I was running late for something else. When I later called, the senior advisor that I spoke with told me to go to Apple Charleston yet again and they would take care of me. So I scheduled the second appointment, and this is where we are now, waiting 30 min after my scheduled appointment time to speak with someone.
When the tech and then the senior advisor on site, Anne, came to speak with me and I told them what I told you in the second paragraph, Anne (the only one) at Apple Charleston gave me the same excuse maybe 6 or 7 times: it is out of manufacturer warranty and therefore there is no choice but to pay $315 for out of warranty repair or replace my just 3 year old phone, repaired by Apple just last year, with a new one at full price. My phone has experienced not 1 but 2 manufacturer issues; I do not remember if I received a new phone or if they supposedly rectified the manufacturer error, but either way, the apple manufacturer returned me a phone THAT LASTED ONE YEAR before a "rare problem" occurred and my phone was rendered unusable. And the only excuse that the one and only Anne at apple Charleston gave me for not repairing it for free like they did the first time it was rendered unusable or compensating with an at least discounted new phone was that it was out of warranty. 3 years of ownership. 2 critical manufacturer errors. Repair occurred 1 year ago. MY IPHONE 7 LASTED ONE YEAR. The repetition of her excuse just made it very clear that she did not give any thought to my situation, apple is big enough that they can lose one loyal customer without any consequence. 5 loyal customers including the rest of my family, but same diff.
Sorry, if you made it this far into my rant, I hope you have come to realize the general disregard for a customer's situation that Anne and Apple hold. If there is an error on Apple's part and "its out of warranty", they will gladly lose an unhappy customer and sweep it under the rug. After all, everybody has Apple.
Oh where to start. My latest gripe is because I was just forced to finally let my iphone 5 go and upgrade to a 6. (G3 is going away. 6 is still considered old, will probably only get a few years before being forced to buy another phone.)
Anyway setting things up. For some mystery reason when I added some music, about a dozen or so songs I have NO clue what they are or anything, showed up with little cloud icons. I never asked for this, I do not want anything to do with cloud service, ESPECIALLY for music on my phone which I only use in the car. Cloud means sucking up my data and that's IF I'm even near enough to a tower to GET data. And for music I don't even know and I don't want. So I used apples forum board. (Right there, I can say don't waste your time.) First I posted how do I get RID of the cloud music I never asked for and how do I prevent it from doing that again.
Now lets back up some. Dealing with Itunes. For some reason I have ALWAYS had issues logging into the app store... suddenly itunes kept prompting me to sign in. I learned long ago the fix for this was to sign in, then LOG OUT. But my computer was not letting me. The app store would show a sign OUT window but I was not signed in. WTH right? So I called apple. (A nightmare of circles, voice mail bots, I can't even remember HOW I finally got to a human, usually by the time I do I'm furious.) But once connected to a person they are usually very nice. I granted them access to see my computer, even went along with the usual advice to "reinstall my OS." OMG that takes forever.
So TWO DAYS of fooling around with them on the phone, in the end they don't know what the issue was. I said at this point I don't even care. I just won't USE itunes. VLC is so much easier anyway. So any time I had to load an ipod OR put music on my phone, I had to deal with itunes prompting me to SIGN INTO apple constantly. Over and over... I had tried to fix this bug on my own, just google itunes keeps asking me to sign in and it comes up like a rash. When I asked support about that, I was told "this is the first time such an issue came up." REALLY? I said do you not LOOK at your own forum boards?
Clearly not. Then I said ya know, a similar issue happened back when I used iphoto. Get this. Did you know if you trash a photo, and empty the trash while iphoto was running, it not only deletes that photo, but ALL your photos AND THE APPLICATION ITSELF! GONE. Totally gone. I stopped using iphoto from that point on. Fortunately that happened on a newer computer that didn't have many photos. I went to my main computer and pulled EVERYTHING OUT of iphoto before that was all lost too.
The reply I got was "we don't support iphoto anymore." GEE I WONDER WHY?
So back to the phone. I never did get a reply on their forum, found out through youtube help videos to click any song and hold… THEN a menu shows up to trash the song. But how do you select multiples? And how do I prevent CLOUD songs from just showing up? Not a clue…. Went back to my forum post and added those questions.
Still no replies…. So one at a time I clicked and held each song, then trashed it.
THEN…. (for those. With the same issue) Go to settings, music, and turn OFF cellular data, AND turn OFF apple music. Hopefully I won't be spoon fed any more cloud crap.
Next, today I got a note someone replied to my post with some questions that might further help with my problem. (Doubtful since by this time I figured it out on my own.)
But I posted a nice LONG reply and in less than a NANO second it was removed. MY GOD don't tell APPLE they are doing anything bad…. Even in hopes they might FIX IT. OH NO. Bad gets swept under the rug. Which is probably why I NEVER actually found answers to issues on their forum boards EVER. Go to youtube or any number of geek computer related forums and find help from other users. Certainly not from APPLE. BTW the whole sign in sign out issue? My daughter set a file in my computer to prevent itunes and the app store from talking. TWO days with apple "geeks" and they couldn't figure that out? She reset that for me so I could load my new phone.
So I spent MY TIME writing up a nice long reply for two reasons. 1 for anyone with the same issue, and 2, let APPLE know this is an ISSUE. IN the time it took me to hit post, then go check my email, I got a note that post was deleted. CLEARLY some bot detected something, no one could have read it that fast. I am going to paste EXACTLY what I last posted in their forum right here.
And for all you looking for support with your apple product? DO NOT BOTHER TRYING TO GET HELP FROM APPLE! I swear my NEXT computer and my NEXT phone will NOT BE APPLES!
Copy of what got removed so fast.
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Guess we can call this solved, so anyone else with the same issue wonders... here's what I did.
Ok, first I had to click and hold EACH AND EVERY cloud song one at a time to trash it. (If there is a select multiple somewhere I sure couldn't find it.) Next I went into music settings and turned off cellular data. Hopefully no more cloud stuff will show up. Only time will tell on that step.
OH... ONE song was one I actually did purchase off itunes or app or what ever, many years ago (before I found out just how easy it is to copy music for free.) That was one of the cloud ones that showed up. So I went ahead and installed it BUT then... I get some note that I am only ALLOWED to install that onto any other device after so many days? EXCUSE ME? I BOUGHT that song, that means it's MINE to put on any device I so choose when ever I choose. Back in the day I would buy a record album and make a copy of it on tape. Save the record for when that tape gets worn out! For my own use, no ones business. Apple has a lot of nerve constantly trying to control everyone. Again... music is easy to come by. FREE! Absolutely FREE. Always has been for me going back to the invention of the cassette tape. And that is why I don't buy it off the itunes store. If you can play it, you can copy it. It's just that simple.
(To be fair, there are some bands I discovered either at local events or youtube, and when I go to see them, I not only pay for the ticket but usually buy a CD too and even get the band to sign it. Alas though, my nice imac does not even come with a cd player anymore. I used an older computer to download the songs and put onto ipods etc.)
So to answer questions posted above.
• How did you originally move songs to your iPhone?
Unfortunately I still need to turn itunes on. I have sure tried to either jail break the phone or find SOME other way... not worth the headache. BUT then ha... just drag my saved music from a FOLDER I keep all my music in now directly to the phone's library. That works fine. I don't even HAVE music stored in itunes anymore. Just not worth the headache.
• Does anyone else in your family have access to your Apple ID, computer, or music library? No
• Are you an Apple Music subscriber? No
• Do you sync music with any other devices (i. E. iPad, Mac, PC, etc.)?
Sync? Probably not.
I do have a few ipods and add music the same way. Itunes to connect the device, then music from a folder to my device.
I have had more than my fill of trying to actually USE itunes. I just don't anymore. I set my defaults on the computer to play anything I have using VLC. SO MUCH EASIER! Like itunes USE to be long ago. If I want a playlist? Just plop the music I want into a folder, and drag that to VLC. ITUNES is a massive headache to use and every single time there is an upgrade, controls get moved, settings changed, and I kill HOURS on youtube trying to figure out what I HAD set before. I'm done with itunes. Aside from loading my devices, I'm so done with it.
Apple... you make such great devices. I wish you would spend as much time making the software more user intuitive. And STOP trying to control people by removing things we all use. Such as JACKS! OMG you removed jacks from your newer phones? When the time comes I will be forced into another upgrade, I will tell you right now it will be a brand that HAS a blasted jack hole in it.
Ok, lets see how fast the hide it under the rug apple police take to remove this entire thread and let it help NO ONE.
Again apple. Love your hardware. But your software and all the road blocks you put in place to prevent people from doing what they want with stuff THEY PAY FOR is going to lose me as a customer. Already lost my daughter. And she's a computer programmer too. She has had enough and wont' buy anything apple anymore. PLEASE do better. Someone go back and look at what you did say, 10 or more years ago. Stuff was easy to figure out and easy to use. NOW? Not so much.
I only post this here in hopes SOMEONE from apple actually looks. (Well someone will, I'm sure this will all be removed.)
Then send the free feedback to the people in charge. Ya know, last time I had an issue on my computer (again with using the app store and itunes, itunes kept asking me to sign in, only when I look at the app store sign out was there. Now can I sign out if I wasn't signed in? And itunes would prompt me CONSTANTLY! Over and over... sign in sign in.) I spent TWO DAYS on the phone with apple, gave them access to my computer. In the end they could not figure out the issue. Said my computer is old, my os is old, buy new. I asked then if they ever LOOK for people with the same problem and was told "this was the first time I heard of it.) APPLE! Certain issues come up like a rash! THIS was one of them. Stop sweeping complainers under the rug and actually LOOK for issues so you can fix them! Not remove posts about them. Please!
The Apple website told me that, once processed, my card used for the purchase would be credited. Fine, I thought.
Phobio send me the packaging to send them my MacBook, I turned it in. And about a month later I received notification that my Apple GIFT CARD was now available.
I sent an email to Phobio and got the proverbial email response. I also chatted with Apple's customer care online. The agent was friendly and helpful, but needed to kick it upstairs to a supervisor. I was told I would hear in 24-48 hours. Fine.
Today I received a call from Austin, TX. It was the Apple customer service calling me back. She began by saying that I did the process wrong and my trade in was a stand alone. I said I went through the site and completed the information, had the outreach by Phobio, sent it in and received the gift card. I don't want a gift card but rather the credit to my account I was promised. She immediately went on to tell me that all the information on the purchase was on the sales receipt and that I had done it wrong. I asked how I could have done it wrong on their website, had an outreach from their partner, and then sent it in. She again blamed me and said nothing could be done. She then said, "I don't know why the agent couldn't deal with this and kicked it upstairs..." I stopped her and said, "I'm not going to waste my time or your time because it's obvious you cannot help me (more like will not) and hung up in disgust, telling her to first have a good day and then suggesting something else she could go do.
I have never before been treated like an idiot by Apple. I have never before been told by any business that there is NOTHING Apple can do if I have a problem, and I have never been so annoyed at the attitude of the 'supervisor'.
So, now I have a gift card instead of a credit. I don't need a gift card. Apple has pissed off a 35 year customer.
Oh, and want a review of the MacBook Pro 16"? It gets hotter than one can stand for using on the lap, the battery life sucks (3-4 hours for just doing Keynote presentations, web use, and email), and the screen is hard to read. I'd give it a 2 of 5 stars. But at least the keyboard is a little better than my old MacBook.
After 2 weeks of phone calls they've been trying to blame me for it in different ways. Every time I was proving them wrong, by repeating the same actions.
Some "senior advisors", were incapable of even comprehending the problem, others outright lied.
Some said no compensation can be given.
One out of 10ish placed an order for the compensation and said he'd get back to me, but never did.
Trying to chase it, resulted in hours waiting for the phone calls that never rang.
And almost every person you peak with through the chat or on the phone are downright incompetent.
They say you can leave a feedback/complaint on the website, but as soon as you do, there's a message specifically saying they won't be getting to you personally.
So for the company that gives this little of a S**** about it's customers it seems pretty pointless leaving them a feedback.
With such a dominance in the market and such pathetic customer service, it is very disappointing to see great products being delivered and managed by ignorant and incompetent buffoons.
I was an apple user for 15ish years, and it is sad to see the company that had my loyalty for this long treats you like s**** and there's nothing you can do about it, and nobody in this company gives two s***s about you or you problems. Sad to see the work and the creation of Steve Jobs being reduced to shaving increasingly expensive products down poor shmuck's throats but when something goes wrong you are on your own. Instead of support there's this intense incompetence and ignorance (beurocratic as well as personal).
I know it's just a review, but at least it gives me an opportunity to share my experience. I doubt it'll affect anyone's purchasing decisions, as even I myself quite like apple products. It just sucks being used and abused by the company that was built on values to bring an incredible product to customers and seeing it increasingly taking advantage of it's loyal customers while delivering less innovation and absolutely disgusting customer service.
Flash forward 3 months and I try to download something from the App Store and I am prompted to put in my password. I do so and I get an error message saying that my account is locked. I clicked the button to reset my password and it said I would be contacted within 24 hrs. 24 hrs later I receive an email saying that I will receive a call to reset my password in 3 days. This whole time I can't use anything requiring my Apple ID on my phone. I finally get a link to reset my password, I do so and then try to login with my new password but I get the same error message that my account is locked. I call Apple customer service and get transferred a few times because no one can resolve my issue. After an hour I am transferred to a "senior advisor" who reviews my account and tells me that it was compromised so Apple locked my Apple ID for my security. I asked how these 2 events couple be rated because the lock didn't occur until 3 months after my account had been hacked. Her exact response was " sometimes it takes a while to kick in". So Apple, in an abundance of precaution, locked my account for me THREE MONTHS AFTER my account was hacked. How sweet of them. The senior advisor then told me that she would put in a request for my Apple ID to be restored and she would call me back in 72 hrs. So it has been an entire 7 days that I have been locked out of my account and unable to use any of the Apple services (that I'm still paying for) on my iPhone. Pretty sure my next phone will be a Samsung
You were a loyal and patient companion, hardly ever complaining when I had three browsers open with 167 tabs in them. You were not jealous when I installed Microsoft Office on you but endured it with a smile, just like you endured it when I had you in my laptop back while rushing out of the library and I got my bag stuck between the closing doors. While the noise from the heavy door hitting your slender frame was ominous indeed, you did not utter a word of complaint but greeted me with the same familiar log/in screen when I hastily opened you to see if you were alright. You had a couple of dents on your gray, shimmering surface, but Apple only gave you character. I took you to see the world: our journey started in Finland, and while we saw many cities there together, that was not enough - we wanted to see more, you and I. And we did. We saw Sweden, we saw Turkey, we saw Hungary and lastly we saw England, loving it so dearly we made it our home. But while I did not know it at the time, that was the start of the end for you.
For half a year, we kept on like we always did - you served me faithfully through both work and play. And how we played! The Netflix-marathons and the computer games were abundant. I remember cursing you once for not running a Windows-only game and I apologize for that. I know you would have done it for me if you could have. I was out of line - after all, I was too cheap to buy you Fusion. I also apologize for blaming your battery for not working when the adapter blew up. I should have known better. Your older brother outlived its charger as well, after all - it seems like endurance runs in the family. A couple of times you shut down unexpectantly, and I cursed you then as well, before realizing that you only did it to protect me. For making you so heated that it was the only option you had left, I apologize as well. You were getting old, but I expected you to still work like when you were brand new. I should have been more considerate; I realize it now.
I also sincerely apologize for my drunken friend diving on the bed when I had so stupidly left you laying on it. You got a crack in your screen, but still you soldiered on. I was amazed.
But now, after a generous four years, you finally drew your last electric charge and the light in your "on" button has faded for good. Rest in peace, my dear friend. I hope that where ever it may be that you end up, electric outlets are abundant, and your fan is often cleaned. Farewell.
Hardware... so here's a two TRILLION dollar company that won't take responsibility for their own mistakes. Over the years the MacBook, for example, has been plagued with different problems from faulty keyboards, to improperly installed graphics chips, to displays that delaminate and fall apart, to substandard components on the logic board that prematurely fail. In EVERY CASE, Apple was forced to fix the problems by class action lawsuits. They knew the problems existed for years, but absolutely refused to do anything until the courts forced them. Also, they would completely LIE to the customer and try to blame in on something the customer did... This happened recently with the upgrade to the new Big Sur Macos. Big Sur would reflash the system BIOS chip with new firmware during installation. On 2013 and 2014 MacBook Pro 13 inch laptops, the BIOS was being corrupted causing the laptop to stop powering on. I was at the Apple store when I heard one of the "Genius Bar" attendants tell a customer that it has never happened before. I walked over and told the customer to Google it, because it's all over the internet. The Big Sur update was corrupting one of the chips on the logic board. With tens of thousands of the 13" MacBook Pro's having this problem, Apple still claims it's not their problem.
Don't get me wrong, I like my macbook and my iphone. I'm just moving away from them because of Apple's Draconian attitude toward what I am "allowed" to do with my devices and the fact that they refuse to take responsibility for their own mistakes, poor designs in some cases, and inferior components (the ones on the logic boards that constantly fail).
Customer service? What customer service? I returned a £2500 MacBook Pro after only having it for less than a six months. It stopped powering on. They said It had liquid damage because the moisture indicators on the logic board had started to turn slightly pink (they turn red when exposed to moisture). The laptop had never been near water, nor had it ever left my home. These indicators are so sensitive, the high humidity in the UK will cause them to start to turn pink. He told me he couldn't do anything because the moisture indicators show moisture exposure... then he offered to sell me a new laptop. Come to find out later, this model was plagued with a component failure on the logic board that cause the no power issue and apple eventually replaced the logic board under "extended warranty."
I'm writing this comment because on the Internet there is a lot of propaganda when it comes to the iPhone you can meet with the claim that ios is better than other systems that once you try to use the iPhone, you will never want other phones of course it's not true, I'm an example of this myself, I had an iPhone 11 with ios15 and I can clearly say that I will never again in my life use devices from apple. #Never again apple#. There is a big problem with data transfer, it takes a lot of time to configure, Apple collect a large amount of data about the user which you have to give to be able to use the applestory in the first place, in addition, every time you download an application you have to verify your identity. I do not recommend buying this phone is useless if you do not use other equipment to apple, because the transfer of data is impossible except for the initial configuration, which still does not give a guarantee of full transmission of their data such as some of their applications, iPhones also called = ScheisseFone are not worth their price. IOS is the worst system I have ever used. The apps are rubbish and you have to pay for most of them, the system is not at all intuitive. In my iPhone 11 (bought in appstore) there was no possibility to display the % of battery after having IOS 15 - so it seems that depending on the model there may be small differences in settings, moreover in my iPhone 11 it was not possible to make screen shots after simultaneous pressing the power button and volume instead of making a screen shot the phone entered emergency calling mode (I made several attempts not every time the phone entered emergency mode after which I had to enter the pin to log in). After checking in a few sources if maybe in iPhone (ScheisseFone) differently screenshots are made Well, not every source intoned that the screenshot is made in this way so you can see that apple does not care about compatibility in hardware because I bought a new phone from their store so the phone was new and original from apple and so for not very satisfactory quality is responsible apple itself, I could still list a few errors, and the problem on their part when it comes to returns, but let everyone decide for themselves if they want to buy an iPhone also called ScheisseFon and see for themselves if it suits them. In summary, my rating for the iPhone 11 with iOS 15 is 3/10, of which 3 points I give for the design of the smartphone because it is nice and comfortable to hold, for the system I give 0 as for me this phone was useless at most on the shelf could stand as an ornament but it is not why I buy a smartphone.
#Never again apple#,
Kind regards
My iPhone no longer works properly. It does not shut down. And I am unable to download the newest updates to my Apps because I am told that I must pay $38 that I owe before being able to download updates to the Apps that I have both bought and received for FREE. Doing this may resolve the issue of my iPhone not shutting down. As a result my iPhone battery does not last more than 2 hours, and it is constantly shutting down because it has no battery charge at the most inopportune times.
I finally had a week off and decided to take the time to look into this. After finding the appropriate way to make a complaint (only via email, Apple does not allow a consumer to speak to customer service for this issue on the telephone) I sent them a letter. The final outcome is that I still owe Apple $38. The customer service agent wrote: "iTunes Store terms and conditions state to not use pre-paid credit cards as Apple do not process correctly. We have not received the payment for this order hence its showing as bad credit on your account."
I don't know how many people read all the "terms and conditions" - I think very few. So Apple is using technically poor software to process orders, since it is unable to handle the prepaid credit cards as they are meant to be used. And then it is able to charge the customer for purchases which the customer orders when the credit card limit has gone over the prepaid amount. I am being charged for Apple's stupidity and technically poor software.
I am told that I must pay it by adding a regular credit card to my account. I do not feel safe adding my personal credit card to the Apple iTunes store, since they are incapable of processing orders correctly.
I think that all consumers should know about this, and I am making it very public, by putting it on the world wide web. I hope that Apple is embarrassed by their poor credit card software, and I hope that the public is cautioned in using it. I doubt that Apple will help me in any way. If they would delete the Apps that were purchased after the $50 credit limit was reached, or the $38 in Apps that I have bought and owe money on, that would be a reasonable and sufficient way to compensate me. There has been no offer from them to do this. I have not been able to use my Apps for three months in the way they are supposed to be used, because of their software problem.
Thank you.
Here is the correspondence:
------------------------------------------------------
MY ORIGINAL FORM LETTER ON THE APPLE WEBSITE:
SPECIFIC REQUEST: My store credit balance is incorrect
WHAT ARE THE DETAILS, INCLUDING ANY ERROR MESSAGES, RELATED TO YOUR QUESTION?
During Christmas I was given a Prepaid Visa, which I used to purchase some music and apps. It is a prepaid Visa, meaning I cannot purchase items on credit with it. It only allows purchases as long as I have money for them on the card. Once it is used up, it is no longer usable. It gets thrown out. I am being told that I have purchased $38 on this prepaid Visa and that it is owing. I don't know how this is possible. I cannot purchase more than the Visa prepaid card is worth. I threw it out long ago, and no longer have it. So there is something wrong. In the meantime I CANNOT USE MY IPHONE THE WAY IT IS SUPPOSED TO BE USED! I am unable to update all of my apps, AND NOW MY IPHONE IS NOT WORKING PROPERLY. IT DOES NOT TURN OFF, OR SHUT DOWN. IT IS ON ALL THE TIME, 24 HOURS A DAY, AND IT RUNS OUT OF POWER WITHIN A COUPLE OF HOURS WHEN IT IS NOT PLUGGED IN. IT HAS BEEN THIS WAY SINCE CHRISTMAS. I AM FURIOUS!
I tried to log into my account several times in order to find out what the problem was, and I was unable to log into my account. I finally logged on today, after backing up my iPhone and reinstalling it to factory specifications, and then reinstalling my backup. AND IT STILL DOESN'T WORK. I WANT IMMEDIATE ATTENTION TO THIS PROBLEM. I AM SICK TO DEATH OF NOT BEING ABLE TO USE MY IPHONE THE WAY IT IS MEANT TO BE USED. IF YOU MUST DELETE MY PURCHASES THEN GO AHEAD AND DO IT. I DO NOT OWE YOU ANY MONEY, IT IS IMPOSSIBLE FOR ME TO HAVE PURCHASED ANYTHING ON CREDIT, I DO NOT OWN A CREDIT CARD. CONTACT ME IMMEDIATELY.
M. J.
Re: iTunes Store Account and Billing; Follow-up: 101445086
From: iTunes Store
Sent: Apr 6,2010 10:45 AM
Dear Michael,
Thank you for contacting iTunes Store Support. I am Abhi and will be assisting you today.
I understand from your mail that you are concerned for the bad credit which is been reflected on your account "xxxxxxx" even though you used a pre paid card. I also understand that you have issues with your iPhone.
I know how disheartening this would be. I apologize any inconvenience caused to you. I assure you that I can assist you in solving this issue.
I understand that there is a billing issue with one of your iTunes Store orders. According to our records, we have not received payment for order MGT3L2SW69.
I would suggest you to contact your Bank and have a check on why your order has been termed Bad credit. However usually what happens is when ever the purchase exceeds the amount present in the card it turns out to be bad credit. The only way is to pay the unpaid purchase and you will be able to purchase from the store again.
Michael, your request for assistance has reached iTunes Store Customer Support, which answers nontechnical questions about billing, customer accounts, downloading purchases, and iTunes Store content. Although this team does not offer technical support for iPhone, I'm happy to guide you to some Apple resources that should help.
IPhone: Basic troubleshooting
http://support.apple.com/kb/HT1737
You can get lots of useful information at our iPhone support pages, which are packed with instructions to help you learn your iPhone and resolve issues:
http://www.apple.com/support/iphone
In Apple's public discussion forums you can read questions and answers provided by experienced users. You can also post questions of your own. Click the iPhone folder on the Apple Discussions webpage:
http://discussions.apple.com
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
If I can provide additional help in finding the right Apple resource for you, or if you need assistance with your iTunes Store account, please reply to this message. I will be happy to help.
Please accept my sincerest apologies once again in regards to the issue and I really appreciate your understanding for the same. Thank you for being part of our iTunes family and wish you a wonderful day ahead!
Best wishes,
Abhi
ITunes Store Customer Support
My working days are: Sunday to Thursday
10:00 AM - 7:00 PM CST
Thank you for allowing me the opportunity to assist you.
You may receive a AppleCare survey email. Any feedback you provide would be greatly appreciated.
Best wishes,
Abhi
IMMEDIATE ACTION REQUIRED FOR Follow-up: 101445086
Sent: Apr 6,2010 3:25 PM
To: *******@apple.com
Dear Abhi:
You did NOT read my letter CAREFULLY. I DO NOT HAVE A CREDIT CARD WITH A BANK. I DO NOT HAVE BAD CREDIT WITH MY BANK BECAUSE I DO NOT HAVE A CREDIT CARD WITH THEM!
I was given a PREPAID Visa worth $50. DO YOU KNOW WHAT THAT IS? IF YOU DO NOT KNOW WHAT A PREPAID CREDIT CARD IS, THEN SPEAK TO YOUR MANAGER OR SUPERVISOR ABOUT IT.
As a result, I cannot have purchased more than $50 on it. It does not allow me to purchase more than it is worth. The prepaid Visa gets thrown out once I have used the available $50. So therefore I cannot purchase more than $50 on it. Therefore I CANNOT HAVE PURCHASED MORE THAN IT IS WORTH, AND I DO NOT OWE APPLE ANY MONEY!
PLEASE CHECK INTO THE BANK CARD NUMBER WITH VISA, AND YOU WILL FIND OUT THAT IT IS A DISPOSABLE, PREPAID CARD. IT IS NOT GIVEN OUT BY A BANK.
I WANT THIS TAKEN CARE OF IMMEDIATELY AND PROPERLY BY APPLE. CALL ME IF YOU HAVE QUESTIONS OR DO NOT UNDERSTAND!
M. J.
Re: IMMEDIATE ACTION REQUIRED FOR Follow-up: 101445086
From: iTunes Store
Sent: Apr 6,2010 4:16 PM
Dear Michael,
It's Abhi here again and I hope this message finds you doing well.
I can totally relate to your anxiety and would request you to kindly accept my heartfelt apologies for the frustration this issue has caused to you.
I did an extended research on your issue and related details and I found that the iTunes Store terms and conditions state to not use pre-paid credit cards as they do not process correctly. We have not received the payment for this order hence its showing as bad credit on your account.
You can pay for the order by adding a new credit card to your account.
HOW TO ADD A CREDIT CARD TO AN iTUNES STORE ACCOUNT
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge:
http://www.itunes.com/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) Click this link: http://phobos.apple.com/accountSummary
3) When you see the iTunes sign-in dialog, enter your account name and password and then click the Account Info button.
4) On the Apple Account Information page, click Edit Payment Information.
5) Enter the credit card number and select the credit card type.
6) look at your billing address. It should be exactly the same as the address on your credit card statement. This is important, because even differences in punctuation, abbreviation, and capitalization can cause payment errors that might prevent you from using the iTunes Store.
7) Select the box indicating that the new credit card will be used to pay the unpaid balance.
8) When all of the information is up to date, click Done, and then click Done again.
When you update your billing information, the iTunes Store places an authorization hold on your credit card to verify your account information. You might see this authorization request on your online statement. This is not an actual charge; it is simply a test to confirm that your credit card account is active and has credit available to accommodate transactions.
Your financial institution will remove the authorization request automatically. The amount of time it takes to remove authorization requests varies by financial institution. If you have any questions about the way your financial institution handles authorization requests, please contact their customer-service department.
I trust this will clear the issue for you, if there's anything else I can do, please don't hesitate to let me know. Apple appreciates your business and wants your iTunes Store experience to be as enjoyable as possible.
Best wishes
Abhi
ITunes Store Customer Support
My working days are: Sunday to Thursday
10:00 AM - 7:00 PM CST
What also angers me is that "Abhi" keeps saying that "she can relate to my anxiety." I didn't ask for a diagnosis of my emotional state, nor did she get it correct. I am ANGRY, not anxious. I am anxious about using a bank issued credit card for iTunes, though. And after this experience, I will never use one with Apple. I am also not interested in whether or not Abhi can relate to my experience; and I wonder if she has experienced this same problem I think not. It would be better for Apple's customer service representatives to avoid "trying to relate to my feelings" and simple tell me what can and cannot be done for me.
Formal Complaint Apple Store, Intu Centre Watford, Jason Duty Manager.
Dear Sir,
The above reference number relates to a complaint I logged by phone whilst standing in the Apple Store and standing next to the store duty Manager Jason commencing circa 4 pm this afternoon on Tuesday 27 August.
Jason would not give me his surname or any further Apple ID. He accused me of being rude to him.
I certainly was direct' in my approach, but did not raise my voice or use any bad language.
Apple's whole ethos revolves around customer service. The service I received today, was recorded and was the worst I have ever received in a retail environment. It was arrogant, unfocused, unhelpful and incredulously poor.
I purchased an Apple iphone XR, blue for £799 in person at Apple Store, Intu, Watford on 25 April 2019. Strangely the service I received that day, was impeccable. A technician on hand' to download and change over my data from my old iphone 6.
I have been having experiences' of my new iphone getting hot when it is processing, and on a visit to Devon at the weekend using google maps', it got so hot that I could not hold it. It worried me as it would anyone.
My first opportunity to return the product to store was today. Tuesday after the Bank holiday Monday.
Jason the store manager' / most senior staff member, apparently, took my enquiry. This is how it unfolded:
1) We don't have any technicians here today (3.30pm) to have a look at your phone.
2) You can come in to a walk in tomorrow, with luck there may' be someone to look at your phone.
3) Alternatively we could arrange a fixed appointment, but the earliest possible is Saturday.
4) I was extremely annoyed. Said I'd not paid £800 to get no service. Said my business relied on the product. The product is under warranty. Expressed anger and annoyance; asked to see a more senior person.
5) Was told a more senior person existed' but was not in' or available'
6) In the meantime another customer standing close by had come in and had clearly had a simple diagnostic check on their device, clearly without appointment. Several technicians were happily available when sales' took place. None could be found for me it seemed.
7) My round trip from home/business is 25 miles. My afternoon had now been wasted. When the phone was sold to me I was told to return in store at any time' with any problems and they'll be sorted out immediately'. The Apple warranty is written similarly.
8) In utter disbelief', I asked the same manager, as he stood in front of me for the apple help line number: *******0408. I spent 1 hour and 14 minutes on that support line phone number in The Watford Store with this Store Manager Jason standing in close vicinity, watching this charade unfold.
The two very helpful operatives at apple support centre/overseas, showed complete dismay at the way I was being treated. Apple raised a formal complaint as numbered above. They suggested this was all they could do in the circumstances. When I handed the phone to the store Manager, (three times), your call centre managers were similarly unable to get any common sense out of Jason.
9) The Manager' Jason made no effort to help or intervene. He even had the audacity to say to his colleagues over the phone that the store was now closing'. I'd arrived one hour and forty five minutes earlier. The Apple support members apologised continuously and profusely for their colleague's behaviour. (Please listen to the recorded call). In addition your call centre colleagues even suggested I could, with their instruction do a diagnostic check with instructions over the phone myself. It didn't work out, but, Jason standing by didn't even offer his help.
10) Finally, I left the store having secured an appointment on Monday. As I left, Jason had the audacity to suggest to me that if my problem' was so urgent', I should take my chances and call in tomorrow morning, on the possibility a technician may' be available. As I'm a pilot with a schedule I said no it won't be possible.
In the interests of safety, if the phone heats again, I will pop my sim card in my old Nokia analogue phone.
Thanks Apple, you've demonstrated a complete and utter lack of product back up.
The staff in my business are almost certainly going to be changed over to other phones. Apple is expensive, because it is supposed to be well supported and guaranteed. This experience has been appalling.
11) Apple: I need my phone tested for safety reasons. I've noticed it is not processing as fast as it did when I bought it AND it's overheating. I also need to be compensated for a wasted afternoon, and the repeat trip which will be a further morning, I also need product repair/replacement if faulty.
I also need to understand why you employ staff like Jason He has completely let the whole Apple Team down. He is a disgrace and should be disciplined. He'd have no place in my organisation, I would sack him without hesitation
Yours Sincerely,
Now let's discuss iCloud. The program by which Apple endeavors to hijack/extort (a Federal imprisonable offense) money from honest consumers. I have caught them downloading the iCloud back onto one of my several iPads, making it full, while claiming my iCloud is full and I should be paying more monthly for iCloud storage! Wanna really piss them off, get someone else's storage plan! Truly all hell broke loose then! I believe this is criminal and I am waiting on my $10 check from some undoubtedly soon to be filed class action law suit. In fact, I think I could finance law school, go back, and then make a living and pay back the loans just handling class action law suits against Apple. Of course a lot of it would be breach of security because too many people I know, including myself, have been in one room discussing something Apple need to buy only to walk into another room and pick up your iPad and find an advertisement for what you were discussing in another room pop right up on the browser on your iPad! Booya! Someone is listening and selling your information and they are called Apple! And I paid for this? We need a new "Apple"! When I spent my approximately $11,000.00 for the various Apple products we have in my family, I believed that I then owned them and that would mean no one should be coming into my home without an invitation. That would be illegal, right? A right that one cannot sign away? I cannot sign away my right to privacy, or theft of my personal information.
About 4 years ago I finally chose an apple product and more since. I've never stood in line, but was a sheep following others into the deception. I suspect the i stands for idiot/s as we all were sucked in for one of the most undeserving, expensive product lines. We need to stop the eagerness to throw money at them for unknown product quality and let it collect dust on the shelf for awhile. Maybe then they'd work on quality, customer service etiquette and respectful procedures.
Instead of buying products because someone else has one or all the hype must mean it's good, we need to read reviews and find companies who actually want our business! It's clear to me, apple does not want customers and doesn't feel the need to keep their customers. In a way I'm glad they've mistreated me, so many better things await.
I've been trying to resolve an issue now for days. Based on the lack of customer service for me and the tremendous amount of negative reviews for similar issues throughout the web, it's highly unlikely it will have a positive ending. I'm so glad I delayed upgrading and decided against their laptop! Basically I have given up. I've been finding some awesome replacements from companies who actually seem to enjoy having customers, unlike apple. So soon these things we have will be flying across the room as I've so wanted to do for days now from all the frustration of trying to deal with apple! Hey! New use for old crapples, frisbees! Tablet should do better than the phones. Maybe then we can finally have some fun!
No wonder the only review sites with a positive theme for apple is the sites where employees rate their jobs. Hey, not having to work... at all... and get good pay with benefits? And no one seems to care about our problems at apple... they'll learn one day, there is a time when you have to care or it will all come crashing down.
Small a is intentional... they don't deserve my respect either. We also no longer refer to pad or phones by their advertised name, they're known as crapples or idiotpad, etc. Crapples doesn't remind me of my poor choices as much. Lol
I started tracking the packages, and everything seemed on course. As the receiver I could not see the actual delivery address only the city. (Both my old and current address are in the same city.) On morning of Feb 12th, the fedex status was changed to signed for and delivered. I did not get this package or anyone in my household. Also saw nothing from UPS that day. By Feb13th morning (Valentine's Day having passed), I saw a status update for UPS for a tracking exception for wrong address.
I called Apple right away and asked about the packages. I was told that the delivery addresses were correct and to call fedex and UPS myself. I was already wary about this since as the receiver I could not even get the exact address info from the tracking. UPS told me that the delivery address was the old address and that they had received no notifications from Apple about a change. UPS was unable to change it for me since I was not the sender and was told to call Apple to send them a notification. I called Apple back and Apple actually told me that the address was correct and that UPS was wrong. How about investigating the issue for me since something was obviously wrong instead of having me call both parties multiple times and pass along messages back and forth.
Regarding the fedex package, Apple finally started an inquiry into it a week later and I was told that I couldn't get a refund or a replacement until the inquiry was completed. Fedex told me that the package was delivered to my old address and had received no notice of any delivery address change either. Go figure.
Very poor integration by Apple with their shippers to handle any changes/problems as well as very poor / unwilling to act customer service representatives. No chance for any email or online support either. Had to take time to call them during weekday business hours. They answer during weekends but don't really take any actions since everything requires business days.
Here I am 10 days after when I was supposed to have received my stuff (and over 2 weeks since the order) and I still don't have everything. At least Apple was kind and generous enough to refund my $12 for a failed expedited shipment. What a failure of a Valentine's Day present.
If I could return everything I bought I would but I stupidly had it engraved...
So instead I decided to take it home and try to reboot to factory settings from my desktop. And for the next six, yes "six" hours I spent trying to log back into her iTunes account. Which was locked for "security" reasons.
Halfway through wasting my day, I decided to try to contact any of the Apple stores near me. And can you guess how that went? If you can't, let me tell you. There is an automated system that claims to be able to speak in "complete sentences". Wow! That's some serious tech you're using their bill. So I spent a solid hour trying to wrangle the automated system into allowing me to talk with an actual human being. And it just disconnected our call about 8 times.
So around hour four I decided to go back to the drawing board. And Because I could not access her phone because her phone was FROZEN, i instead had to use my phone to receive a text message security code. Once I did that I had to log back into iTunes. But oh! Looks like now they need another security code to my mother's email. I went ahead and plugged that in. Which then required me to get another security code message to my phone.
No exaggeration, this went around in a circle jerk of codes for another solid hour. It required "six", yes SIX codes to finally enable the phone to restart to factory settings. Which of course resulted in still losing all of her contacts and pictures over the last 2 years.
So let's recap shall we? Six different security codes. Not a single human being working for Apple that is able to use a phone. And a dumpster garbage update that resulted in me having to spend nearly my entire day trying to correct.
None of this was user error. This was multi-million dollar dumpster garbage corporation error. And nearly an entire day spent trying to get around said dumpster garbage error. Is it just because your company does not make enough money? How much money does your company need to make in order to provide halfway decent customer service? I mean, your phone's already cost as much as a cheap car. Would you need to double the price? Maybe triple it? Idk, just curious I guess.
Anyway thanks for that guys. Thanks for your flawed programming and trash updates. I never want to even touch an iPhone again. But I will be happy to take this information to social media. And share it as best as I can...
Lol! I just noticed that you're "super sophisticated" automated system has congratulated me. It says - "great job! It looks like your review will be very helpful!"
Well I certainly hope so...
So I was on iphone se (the old one) and after 4years (yes i really loved the se) i bought the iphone 11 pro. Apple are having a laugh! A £1000 phone and apart from the fact that the screen is bigger I have not really noticed a £1000 difference! The camera that Apple brag on about with all the rubbish wide lens and all is absolutely rubbish. Soon as you start zooming in it goes blurry and fuzzy. It doesn't have a two way camera in the phone software so you can record both front and back same time, you actually have to download an app for that. Apple have more money than sense and are completely incompetent.
I don't know what it is about apple, is it stubbornness or pride as to why they cant do what another brand does such as send a scheduled text, something so simple but again I'm guessing it is because they are incompetent and the people designing are just lazy useless people because all they are doing from the previous iphone is just copy and paste with a little extra topping. You brag about an a13 chip, so what? I mean i dont see much difference in speed compared to my old phone.
Also if you want to make phones that were initially made for making calls maybe you want to make them properly. Every iphone that I have had, it doesn't work properly on loud speaker, it breaks up and the person on the other side cannot hear properly.
Stupid torch button keeps going on whilst on the lock screen and the camera, then you think why is my phone so hot, well its because the fools that designed the phoned put the camera and torch in a stupid place so when it goes on by mistake and stays on for long time then it over heats.
Stop living 20years ago and don't be silly and stubborn. Learn from the other brands and learn from your customers you incompetent lot. Oh and another thing you dont learn from other brands about what you actually need to but rather stupid dumb things such as having the lock button on the right so i like many others end up print screening by mistake so many times. You are really stupid aren't you. It was far better having the lock button at the top but ofcourse you have incompetent fools working for you and more money than sense and all!
There's so much more negatives which I do not have time right now to write about the iPhone, but I will do soon unless they get their act right.
PLEASE PLEASE DO NOT BUY IPHONE 11 PRO, it is pure rubbish for the money they are charging the thieving incompetent gits. Rather get the new SE.