Apple

Today I raised a number of issues culminating in *******98511.

Worth saying I have been a user and advocate for apple for 36 years since my LC at the age of 7 to today.

This is the second time my iPhone XR's screen has failed.

The first occurrence was a massive inconvenience, having to go into store and wait for over a week or two for a repair. On first occurrence its moderately acceptable for a consumer to manage issues. On the second occurrence this time its not acceptable for a consumer to be inconvenienced considering the original price of the product.

At it is the two support options don't work for me:

1. In store repair - I have a disability, I am at greater risk during this pandemic, I cannot go into store because I don't have transport, I will also not conduct travel during the pandemic. Lastly and importantly I will likely be without the phone for personal and mostly business reasons. My business is struggling in the pandemic as it is. I cannot afford to be uncontactable for realistically a week

2. Mail in - Again importantly I will likely be without the phone for personal and mostly business reasons. My business is struggling in the pandemic as it is. I cannot afford to be uncontactable for realistically a week.

I believe apple need to supply a solution to help people in this period. That means using the apple care plus track and supply a stop gap phone during repair.

I have said that I would pay for this stop gap phone but that is not an option and there are NO other options than 1 or 2. That cannot be possible in a trillion$ market cap organisation?

There must be pathways where apple TRULY support their customers and not just say so. That means not putting them at an extremely convenience for repeat faults. This screen fault has already consumed about 2 weeks the first time and now 1 day.

The guys at the highest customer support tier claim there is nothing I can do, but there should be.

Come on Apple we stand by you, stand by us with some method that works and offer paths to explore

The most I was given was a feedback link with a character limit too small to explain my disappointment at apple.

This is the fastest way to loose customers.

I am very dissatisfied with this company. I found the sales reps to be misleading in their communication, lacking in knowledge of their products and the management does not have a solid understanding of the concept of customer satisfaction. On April 29th I went into the store with my 15 year old daughter because her IPhone 5S stopped working. After Apple looked at it I was told it was broken, out of warranty and the sales rep presented me with a few options. Basically I was told I could buy the same model or upgrade to a SE or the 6S. Since I was not prepared to take on the added cost of buying a new phone, thinking all she needed was a new battery, I spent some time communicating via text with my wife as we tried to decide what to do. Still unsure, I was told by the sales rep I had 15 days to return the iPhone 5S. BECAUSE OF THIS STATEMENT, which I relayed via text to my wife, I went ahead and spent the $269 for the new IPhone 5S and left the store while however on day 14, when I decided to exchange the item I was told by a different sales rep that this I was unable to return the phone even though I was told otherwise. I spoke with the store manager David Reynolds who was very rude and arrogant when I informed him I was told by his rep I had 15 days to return the item. It seems he was taught the way to be professional and customer service oriented is to handle a customer's justified complaint by calling them a liar in front of their teenage daughter. When I proceeded to show him proof of the text message between me and my wife where I stated in a text "the rep says we have 15 days to return the item or upgrade it, this did nothing to improve Mr. Reynolds unprofessionalism. Clearly I would have had no reason to send that text to my wife two weeks prior since at the time I would not have known then that two weeks later we would have ultimately decided to upgrade to a more expensive phone. Although I was offended by his continuing disrespectful manner to a longtime apple customer, I nevertheless tried to make my case to Mr. Reynolds however he rudely responded by saying "youre angry so you need to leave the store". Mr. Reynold's level of incompetence is immeasurable. If one is not able to deal with dissatisfied customers, then they are not qualified to be in a management position. The irony is that after my incident I noticed in the Bridgeport store reviews from others that I see this pattern of behavior from this store. When dissatisfied customers complain about an issue instead of working to resolve the issue the go to position is instead to tell the customer they are being too loud and disruptive and are asked to leave the store. Kicking customers out of your store instead of working to resolve the issues that made them dissatisfied is a management style that should serve to close this location or at a minimum require retraining or hiring of a management team that understands the term customer satisfaction. Mr. Reynolds clearly does not.

I have called Apple Care customer service and complained they were outraged however they could not make the store honor the commitment I was originally given. They said the stores have their own agendas and apparently it's not customers. It seems rather evident that the Bridgeport Apple Store does not believe in customer loyalty or customer service. Customers are just a number to them and they are indifferent if they lose your business. I refuse to be nickel and dimed to death by Apple. I have been a customer for many years and its outrageous they have the audacity to not only lie to me but to also call me a lair and to have their representatives and their supervisors argue with me, and to do it in front of my daughter. The disrespect is never-ending. How about treating your loyal customers with some respect? It would seem Apple would be well served to invest in some real customer service reps and become a company that values its customers enough to treat them with honesty and respect and give them correct, timely information from trained competent representatives. My whole experience would have been a positive one if someone had taken the time to really listen to what I was saying and at least pretend to find a solution to accommodate my needs and address my concerns. Shame on you Apple at the very least, act like you care enough to make an effort by being accommodating and stop arguing with your customers! You're products and services are not worth what we pay for. I have spent tens of thousands of dollars on Apple products over the course of the last ten years. I have been a loyal apple supporter. Where did that loyalty get me when I went into the store and expected the sales rep to honor the agreement I was offered? Nowhere. I believe loyalty is a two way street so now those days are over and it is now time to give their competitors a chance.

On 3/13/2021, I placed an order (W758740499), on Apple.com. During checkout I was giving two choices for the order; mail devices to home by Tuesday, or Express Pickup@ local store (Apple North Star). The item was listed as available today, so I chose Express Pickup. A logical person would assume express pickup would mean, the item would be available to the purchaser sometime today, since the order was placed at 12pm noon. So about 3:30 I head to the mall, assuming, the device would shortly be available. I stop by the Apple store with my purchase information and was greeted kindly by manager Andy. Andy stated processing usually takes a couple of hours. I educated Andy, the order was made at noon and it was 4pm at time of discussion, which is 2 x couple of hours. Andy called some corporate number and stated he was advised the order was showing still processing, but to wait on the pickup email and ask for him once I receive it and I would not have to wait in the entrance line again. Well, it's now the end of day two and the store closed already. I called Apple.com regarding my purchase, and the young lady who answered the call asked what she could help with and I explained I was calling to check the status of my purchase. She advised me to hold on and the next thing I heard was the automated system asking me to enter the extension of the person I was trying to reach. I hung up and had to call back and spoke with a male customer service rep the second time, who stated Apple were reviewing my payment information and it should be cleared up in the morning. I inquired why would they they need to review my payment information and for what concerns? He stated, sometimes there could be slight errors that are reviewed and have to be cleared. I educated that I was in the local store the day before and if any information needed to be verified, then that would have been the best time to verify any concerns. The truth is, all of this has been a load of crock. These are operational issues and apple has demonstrated that after a year of closure, no one was intelligent enough to have a reopening plan in place. They have demonstrated a failure to timely process orders and provide standard customer service; which is the bare minimum below good customer service. We knew they lost the vision of the company when Steve Jobs died, but it appears they don't even have leadership capable of reestablishing a functional operation. Instead of fixing the problem, they chose to treat consumers as if we're all ignorant fools they can side track to cover their own failures. I've cancelled this order and truly understand now, how the android market has come this far into taking over a market once ruled by Apple.

I have an apple ipad mini which was bought in 2013 brand new and had been using it ever since then without any problems. Apple was brand I use to trust always as I use other apple products too and I thought the safety was trust-able.

Roughly about 2 months back, I had put the ipad on the charger and it was plugged for about 30 minutes or so and was shocked to come back to a burning hot ipad. It was literally burning hot and I couldn't touch it. I straight away removed it from the charger as I thought it will explode and i had seen how Samsung products and even some apple devices had exploded whilst Apple were charging and was scared as even my little one sometimes uses the ipad.

I let it to cool down and tried to switch it back on but it did not do anything at all. Once it was totally cool down I plugged again to see if it was charging and the ipad did not give any response so I decided to contact the customer service where they asked me to reset and connect it to a computer but none showed any activity on the ipad, therefore they booked an appointment for myself at an apple store.

I went to the appointment and the staff connected the iPad to one of their chargers and said it should switch back in 15 minutes. But the ipad did not switch on at all and the staff said, that they can swap an ipad for the price of £165. I was like what? There is a safety issue with this ipad and this could have been exploded if i didn't check and take it off the charger when it was burning hot, so why do i need to pay for a faulty or an ipad that develops safety concerns.

I had been then told by the staff to wait till she speaks with her manager and she came back with another alternative to pay £85 instead just for the battery and they will swap it.

I do not think they really car for people and they safety as they all want is to recover or earn some money out of every issue.

Really disappointed with the product and mostly the service I received.

Would not recommend buying the apple products as I strongly believe safety issues like this should be handled and dealt with more responsibly as they are playing with people's lives.

I bought an iPhone 11 from AT&T a couple months ago and it worked fine for 2 months. 2 months later the Bluetooth started acting up, it would disconnect and reconnect on it own with any device I tried using.
After spending around 15 hours in total (not exaggerating) on the phone with many different representatives and supervisors, Apple agreed to replace the phone. The problem is I'm overseas (and not in the US) so after searching I found someone that kindly agreed to bring my phone to the US (New York), and someone else (in Detroit Michigan) to bring my replacement phone back to me. The new problem was that I had to return the defected phone in the same box the new phone was delivered in and within 10 days of getting the replacement, so now I found a 3rd person to bring the box from Michigan to New York.

After that huge headache I finally got my new phone (BTW I paid a 30$ fee to apple for this service), I opened the phone very excitingly just to find out that the sim is locked to a carrier (no idea which one) and any sim I put in it says "sim not valid". So I spent another close to 10 hours on the phone with apple and got a response that I need to send my phone to repair in the US ( and find people who can take it to the US again). After a long argument we agreed that I can send it to repair in the country I'm currently in. So I call them up, go through the whole same process of trying to fix the problem again (another hour and a half on the phone) and as a response Apple send me the phone number of 2 repair labs that are apple certified. One of the 2 numbers was disconnected so that's a dead end, the other I spent an hour listening to their ring song before I gave up.
So basically now I own a 700$ iPod, great investment.

Don't ever want to deal with apple again!
P.S. I've been a huge android lover my whole life, this was my first iPhone I ever owned.

I had an Apple 8 Plus after 1 year started problems with the audio. Anytime you used the speaker your conversation had a crackling audio sound. I did replace it with Sprint because Apple would only send me a refurbished phone. So I decided to go with Apple since they would give me a new phone. However, Little did I know I was going to have the same problem with my new iphone. It seems Apples 8 plus phones have the same issue. Having my mom at home in hospice I did not need any extra stress or headaches. Called Apple and they told me they would send me a new phone, however, it was not in a new box. It was a box just for the phone. I called apple and they advise me that this was a new replacement. The phone still had the same problem. Called Apple again (keep in mind it was my 3rd phone now in 2 months and the phone did not accept my sim card. Apple could not send me a new sim card because my provider was Sprint. Well, I had to go to 5 Sprint stores in order to get the sim card. Now that I had my new phone working I immediately mailed back the old one so I could get a refund. They tell you that they only take your credit card as a security, however, my credit card got charged. So within 2 months, I was charged $1000. Now let see how long it takes for Apple to give me back my money. That same day I mailed back my phone, my new phone started having problems with the upgrade and my new phone stopped working that night. So now, I have no phone. Called Apple again and tried to be patient. However, I spent 3 hrs on the computer with my new phone updating the software and guess what, my phone died completely; Now I have no phone. Apple called the Boca Raton store and they got me an appointment for 5:30 pm. So I asked Apple if they had a new Iphone 8 Plus and the Senior Advisor told me that they would not tell them of inventory. So here I am dealing with apple who is just wasting my time again, they had me do upgrades on the software, making me run around like a chicken without a head to find out that they did not know if the Boca Store had any new iphones 8 plus in stock. So I decided to call Apple again and have them send me a new phone but they wanted a credit card to hold a charge of $500 again and worse part is that they were not mailing me a new phone. They were mailing me a refurbished/certified phone. I did not paid for an used phone, I paid for a new phone. So if you are all reading this review, please be advised that Apple sends out refurbish phones. So is not worse buying from Apple anymore. Their products do not stand by their names. I will never buy an Apple phone, Mac laptop, or table to say the least because they all work the same way. I am a very disastified client and I do not recommend Apple to anyone anymore. What a horrible way of doing business with them. Their policy only benefits them, not their clients. Sorry could not download any pictures as my phone is dead.

Since 2010 I have paid Apple $18,100aud and this has been my experience.

For background I own & operate an IT business that covers office setups, repairs, creative design, marketing... etc. Not a noob, definately annoyed. I'll list these newest to oldest:

- Macbook 2019 16" (max spec): Endless bugs and issues related to the T2 security chip, including restarts, freezes, screen glitching and audio popping. All to do with T2 doing things the intel chip is meant to and Apple haven't developed it properly... yet. These bugs are with all the machines. Unsuable in a professional setting and looking online there's waves of returns already. Mine's 3 weeks old and all I've done is debug it and get value out of my AppleCare+. $7000aud

- Macbook Pro 2016 13" (no touch bar): 2 keyboard replacements (one in first 2 weeks) with light use and device clean as possible, hardly leaving the house. 2.5 years after owning it, Apple issue a recall for a faulty battery. I visit their website, serial is part of the faulty batch. Book it in for replacement, refused as "it was fine". Battery expands a week later, Apple remove serial number from serviceable devices and tell me Apple won't touch it. Supplying me with a factory defect then a staff memeber taking it upon themselves to decide my machine is fine cause it looks clean without testing cost me a computer. Thanks Apple. $2500aud

- iPhone X 256gb: Touch screen issue on purchase, instant replacement. $1800aud

- iMac 2015 (mid spec): LG screen ghosting issue within 3 months of purchase. Leaving anything on screen over a minute results in image burn. Have had to resort to making the screen turn off after 10 seconds, so not a desktop with stuff displayed all day as you'd expect. Lol. $4000aud

- 2011 Macbook Pro 13": Battery expansion after 1.5 years of use. Cracked logicboard, useless computer. $1800aud

- 2011 Macbook Pro 15": Given to me for free by friend, had the AMD GPU desolder problem and wasn't working. Coincidentally, Apple issue a recall for the problem in 2015, 4 years after the problem. Booked in a macbook I never bought for a free replacement logic board and it's still working to this day. How pathetic is that looking at the above history. Replacement logicboard & GPU on a macbook I never paid for, for free, but Apple refuse me for products I've actually paid for and know the history of. $Free

-iPhone 4: Screen peeled because Apple used the wrong glue for Australia. Had to wait a month for replacements with correct glue. $1000aud

This is just my experience. Literally every Apple device I've bought has had or does have major issues. Failure rates must be pretty high for one individual that runs an IT business and generally knows how to maintain these devices to run in to so many issues.

After three iPhone upgrades to resolve a "bug" in my software & after several in-store visits and several Apple support team consultations,, Apple have admitted that Apple are aware of this rate software issue however unable to provide a solution or a timeline as to when a solution can be provided (if ever) After over 18montha of back and forth APPLE offered me $300.00 voucher to use in a APPLE STORE! (Being extremely upset, frustrated and disappointed, why would I want to buy another Apple product until this is rectified!

I have just submitted my feedback below, can you please share the below with any senior department you can... I received an auto response after lodging my feedback stating (we can't respond to you directly, however we have taken your feedback on board) Considering the severity of my circumstance & the fact that my passwords, accounts or other personal information could also be sabotaged, this is unacceptable.

I have a lot more to say to the engineers & senior decision makers at Apple however the below was the maximum character count I could type.

"I have been experiencing a severe lag when messaging this lag is now spreading to other apps. I have been appalled with the lack of knowledge, support & outcome to date. I have been informed from a senior member of your apple support team that you are aware of the issue and UNFORTUNATELY have no solution nor able to tell me when I can expect one.
I own 10 apple devices & I run a business from my phone, your faulty product is costing me money & a lot of stress. I want an outcome, I want a solution or I want to be compensated immediately. During a time where technology is being purchased and relied on more than ever and social media & media followed more closely in the current climate, I am hopeful Apple does not want bad publicity. I am prepared to take as much action required to get a resolution immediately as this has cost me a significant loss financially, loss of productivity in my business and my stress levels are at maximum everyday whilst trying to run a business from my phone"

Used to be a good company. Now a bunch of unaccountable, price-gauging, inferior- product-making thieves.

10 year product lifespan MAX (I'd say it more like 5 years now before your operating system will be obsolete). That's ridiculous for the price. And Apple are overpriced.

Bad performance platforms that are cumbersome to convert to anything else.

Apple now loves charging extra fees monthly wherever they can (I reiteraet: thieves and greedy crooks).

Horrible customer service. HORRIBLE. Rude, incompetent tech employees. Any support person who seems helpful, forwards you on to the next unhelpful person who basically says they won't do anything the other guy said they would.

Oh and let's talk the scam of iTunes/Apple music.
1. Can we please not put the music industry in the hands of Apple? Remember when they forced that U2 album on all of us?
2. I used to have playlists of mp3s. Now if I didn't buy them from apple music, they've disappeared. I have chatted with Apple about this... They did disappear (apparently my fault for not knowing this would happen and backing up before the random date they all "disappeared". So... I have to buy what I already bought... because it wasn't from them.

I'm gonna highlight... Their program deleted things from my pre-existing music library (playlists I'd had 10+ years). I did not delete them. I did not consent to delete them. Apple is now trying to make me buy them back in iTunes/through Apple music (like hundreds of songs.). A lot of songs I bought before I even owned a Mac... some were from old CDs... I'm over 35.)

That's pretty unethical in terms of business.
No accountability. Rude, lying customer service reps. Caught one saying "f you" to me right before he hung up. (Because I insisted he let me talk to the previous employee I had spoken with vs. being forwarded to a third one.)

The current and intentionally misleading advertising that has everyone signing up for extra storage and Apple Music because you can't access your saved documents otherwise (disc almost full-optimize storage). How is my "disc almost-full" I hardly have anything on this computer/phone?
Oh, so I can buy iCloud storage.

You know you who doesn't charge me a monthly fee to access things I paid for or to have adequate storage on the device I have... any other computer company except apple!

I'm going to the store today and going back to PC. I'm done with this lying, gauging, and unethical company.

I'd suggest we all do the same.

I bought the iPhone 7 plus because I have always been an Apple fan and I was excited about the nice camera on the phone. I have had this phone for two years now and recently the phone began to have major issues. I am unable to make or receive phone calls as the sound does not work... being unable to make phone calls can be extremely dangerous and phone calls should be the ONE THING a phone can do. The headphone jack is also not working so I have to use bluetooth headphones. Also, the camera refuses to actually capture photos half the time (on the camera app as well as on apps like snapchat, instagram, etc.). SO, the phone cannot do its basic duty (making phone calls) and the main feature I was excited about (camera) is buggy and only works half the time. I have only owned this phone for two years, it should not already have a myriad of issues like this.

Since the phone had been having issues I decided to schedule a Genius bar appointment and drive two hours to the nearest Apple store. Before even beginning to run diagnostics on my phone the employee explained that the sound issue sounds like a known issue happening with iPhone 7's with the sound card. He then ran diagnostics and found that this was the issue. He explained that these issue were not my fault and I had done nothing wrong but that the new ios Apple had pushed through had "brought forth issues" in many iPhone 7's basically rendering them unfixable and useless. I asked him about the other issues my phone was having (camera issue mainly) and he said that at this point those issues are a moot point since the phone is unable to function as a phone due to the sound card issues. He then proceeds to tell me that since I was no longer under warranty he would not be able to replace my phone unless I paid them $340! So basically, Apple pushed through an ios update that broke my phone and then expected me to pay them money to fix their mistake.

I tried to reach out to Apple to just find out WHY they would not offer to fix their mistake without requiring a huge payment and the representative didn't respond to my chat she just disconnected. I have also submitted a feedback review to them about this and fully don't expect a response. I am disappointed in Apple and what they have become. Apple no longer represents innovation and quality. They're products climb in price but drop in reliability.

I loved Apple. After this experience I wont buy Apple products ever again.

This phone has ruined my life. It has repeatedly malfunctioning issues, which I have video of. I made appointment with geek squad well it's not doing it now. If I get a call while using gps my phone would lock into live video. Where I'd be stranded on the side of the road hoping for it to stop. It has repeatedly locked me out for days when I've not changed or did anything. No phone for five days once, only to finally be told sim must of went bad. I've called in several times were Apple walk you through all the bs, complete waste of time. Purchased at Best Buy with AT&T service with geek squad and apple care plus, No incentives full price for phones. All I ever get to do is try to fix what should work as a normal phone. It has left me angry as I can possibly be and in tears. I've repeatedly told them it's doing this and I have identity theft issues and fraud and a messed up phone malfunctioning doesn't help. When trying to recover accounts and they text you a code, I didn't even get that, Says account recovery takes up to 14 days. Being drove completely insane I laid on truck bumper to open garage, many hrs later, I find, make appointment with Apple and I'm told bc find my iPhone is on and we're they've repeatedly signed me out that I have to sign in and turn that off. Regardless that's been my complaint the whole time. I'm standing there with receipt, box it came in and my broken phone that I've complained about at least 8/10 times in six months. Seems like complete insanity, so my phone has done exactly what I complain about, and it broken and insured and again I come home with no phone. You would think a single mom could get better support from such big corporate companies. I'm in the process of divorce and settling my whole estate and I'm suppose to get into a broken phone or wait 14 days. For what my whole life and account to be drained. I. m rather sure it shouldn't be this difficult filing a claim shouldn't make you want to go into a rage. Do you not know what it's like to barely afford something only to get a pos that drives you insane, while every little nice useless helpless costumer service just basically redirects you to more bs. Well here let me transfer you to some nice music while you wait you could Lysol your ammunition. Oh hello let's start the $#*! over, really? Yes I have insurance and y'all act like your broker than me. You really should push people. Your taking me from nice lady you'd want to care for your family to might see this crazy lady on the news. Stop pulling chains before one breaks.

I ordered an iphone12 online for my wife. When it arrived, I found it did not have a power cord. I have no way in my house to charge this phone-all my other Apple devices are not compatible. When I called customer service, Apple pointed out that the website "clearly spells this out", to which I replied "garbage". With the rep on the phone, I went to their website. Yes, I do agree (now that he guided me to the spot), that it says it on the website. BUT, the website is clearly designed to hide that fact. The statement about the power cord is ALL the way at the bottom. You would first need to skip over the two active links of "choose your iphone12"-which any customer ready to buy a phone is going to pick- scroll past the grayed out links for your color, scroll past the the grayed out links for your service provider before finally reaching the spot where they have the power cord statement-right next to a misleading picture of the cord. Why not put a clear statement in the ordering steps that the phone does not come with a cord and do I want to buy one now? Or even better yet-make it look like the company cares about the consumer and have a popup that says "you can save X dollars by declining a power cord". Who in the world "checks" to see if their brand new electronic device comes with a power cord? I think the average consumer will assume that they will receive a COMPLETE package. In my opinion, an electronic device that comes with no power cord is an incomplete package. Customer service refused to give me a power cord. I do applaud Apple for trying to reduce plastic footprint-but not at the expense of the consumer. I feel like I have purchased a $1200 doorstop. The website is clearly designed to guide the consumer to making the purchase of the phone, figuring that when they get the phone, they will cave in and buy the power cord. Well, it won't work with me. I have been a loyal Apple customer for years, having purchased many iphones, ipads and computers over the years. After spending tons of money over the years, I will no longer spend a cent on Apple products. I will return this phone and get my money back. I will not purchase a new iphone for myself to replace my aging iphone. I will not buy an Apple product to replace my son's aging iphone. That's a little more than $2500 just for starters (I didn't mention aging computers). Maybe this posting will make even a hundred more people think twice about buying an Apple product. I am not naïve-I know that the loss of revenue I just mentioned doesn't cut into the billions of dollars the company makes per year. But if the company continues to screw their customers the way I feel screwed, then the hundreds of people that get screwed will also reach out to hundred of people and so on. Only then, after Apple's reputation is ruined, will they pay attention. As far as I am concerned, too late. I have lost all respect for this company and will never ever buy from them again. And I am the type that sticks to it.

Okay, this is silly. I created a group of 11 people to communicate concerns about the condition of my father, who is sick with pancreatic cancer. When I wanted to delete it, I couldn't. I tried and finally called my carrier's customer service. After some explanation, Apple hooked me to Apple Care, who told me there was no way to delete groups because of Android phone numbers connected to it.

What kind of nonsense is that? Sometimes people put things in there by accident, and my people are annoyed. Apple IOS can't handle deleting groups? That seems like basic functionality, and what is it with these companies not doing right by their customers anymore? It's like they just don't care what we're experiencing out here. I bet if they were only Apple devices, I wouldn't be able to delete the group, either... just the conversation itself, but folks can keep putting things in there, which results in you seeing the group again. Sigh

I used to be a software developer & consultant, and back in the day, you couldn't get away with lousing up software functionality or bug fixes. There was a stringent process with releasing software that included individual inspections, QA testing at the department-level, QA testing at the division-level, Alpha testers, then Beta testers. Anything the tests found had to be fixed before anything could be released to the public. NOT ANYMORE! They release crap onto the world and sit back waiting for bug complaints that they deny when you report them over the phone. No paper-trail, because these companies won't let you communicate with them that way about software issues.

Apple's 'Feedback' is a waste of time, too; nobody ever looks at those or responds to them. They need to get their act together, because I could probably write that functionality into their IOS if I knew what language they are using and had access to their source code. A teenager could probably do it, but Apple developers can't? NONSENSE!

This review is meant to show people why Apple shouldn't buy apple products and why apple is a terrible company in terms of customer service and their devices. If I was able to give a 0 star rating I would happily do that!
On September 23,2016, my iPhone 7 plus was purchased with apple care for $1500 from the apple store. No service claims were made during the 2 year apple care period as the phone was taken very good care of. The microphone on the phone has started to show intermittent problems since two weeks. The issue went away for a day or so after I hard reset the phone. This exact same issue and behavior turned out to be a common issue with this phone that has been experienced by many customers including the 223 who logged their complaints on the Apple discussions forum on the web link https://discussions.apple.com/thread/8344269

The following links also include many other customers who experienced the same phone failure with iPhone 7 and 7 plus models.
https://discussions.apple.com/thread/251032006
https://discussions.apple.com/thread/8582105
Clearly, this is a design problem that Apple knows about but denies it to avoid paying for all the unhappy customers.

I have booked an appointment with the Apple Genius Bar at the Bayshore mall in the city of Ottawa. The front line worker and his manager (Eric Vinkle) both confirmed that this issue cannot be repaired and the entire phone has to be replaced for $449. I explained to them that this is a common issue with this model and that Apple has to fix it at their expense since my phone is in pristine condition and no visible or water damage could be detected. They looked up the phone and confirmed that it has not be brought in for service since it was purchased.

The fact that they would not replace the defected components of the phone confirms that this is a bigger problem that Apple knows about but does not want to admit and bite the bullet.
Apple put something in the new ios that causes issues in older iPhone's to force customers to ditch their expensive phones and buy new ones.
I made a complaint on the Better Business Bureau against Apple, they refused to repair it as the apple care is expired. After responding to Apple, they wrongfully closed the case.

If you want to save your money and don't want a headache, please don't buy an iPhone

My recent experience purchasing a Macbook has been atrocious to say the least and has made me question my loyalty to Apple after 19 years. Ive been an Apple advocate and supporter since the clamshell laptop; promoting the company emphasizing how their exemplary customer care standards and values negates the extra costs. Currently I am feeling unappreciated and extremely frustrated questioning my years of loyalty. I've spent countless hours dealing with unprofessional sales associates and managers trying to get my purchased delivered and when that failed fighting to get my refund processed.

On May 6,2020 I purchased my computer over the phone with a sales associate and was "guaranteed" the delivery would be 5/14/2020 -5/18/2020, the delivery dates were important as I explained that I was out of town. Within hours of the sale I received notification the delivery would be the next day (5/7/2020). Immediately I contacted Apple informing them the residence would be unoccupied until May 13,2020, reminding them that is why I ordered over the phone and talked with a sales associate.

As of today May 27,2020, I've spoken to over 10 Apple employees (5 of which are on the specialty management team); spending over 8.5hrs on hold and over 3.5hrs being talked in circles.

**** Get to know your specialty management members down below: Names, professional/proficiency review****

Messages I've received from Apple include:
1. On May 6,2020 I was given a guaranteed delivery time frame of 5/14/2020 -5/18/2020 which was proven to be un true and later said to be impossible to do.
2. A second call was made on May 6,2020 and I was told "it was not a problem, it's a as easy as an address change" to fix the delivery date issue as I was out of state, this was also proven to be a false solution. During this phone call the associate told me "Wow we're in a "twilight zone"" in reference to all of these delivery issues and the miss communication surrounding them. When the issue of what happens if the original delivery address received the computer I was told fed ex will pick it up tomorrow (5/7/2020) and we will start the refund, this promise was later proven to be untrue. (Fed-ex doesn't do that unless I personally file for a pick up as Apple cannot... also that process didn't actually get filed like the associate promised (5/6/2020)
5. I was also told on later calls that the other Apple employees "lied" to me and that in-fact Apple (Apple and their sales associates) held up there end and if something happens to the package (incorrectly delivered) that is my responsibility and if I was to return it I have to file a special claim and return the item personally, even after days of it sitting unattended outside my un occupied home. This call was on May 9,2020.
6. After hours spent on hold, multiple calls with sales associates who contradicted each other and no solutions being found I was assured by the apple associate I spoke with on May 13,2020 that " We will request the FedEx pick up and start the refund."
7. On May 14,2020 I called to check on my refund as I was only given $20.00 of the $1,600.00 I spend and was told "We don't know why the refund has processed on one thing and not the other." Thing referencing the $20.00 return of the USB adapter cable I was refunded.
8. On May 18,2020 and May 20,2020 I called to inquire about my refund and was told to keep waiting for your money and to call us (Apple) back in a couple days if you don't see it.

Of the many correspondents Apple was responsible for 2 interactions, I had to reach out wait on hold for hours to speak with someone about all of these issues repeating myself over and over again each time because no one at Apple bothered to attempt to resolve this mistake on their part. Only after essentially begging for a refund and eventually mentioning calling a lawyer and making a stop payment on my credit card did I receive 2 follow-up calls starting on 5/13/2020. It's clear to me that "the Apple has fallen far from its tree" the core company values and culture of honoring the customer has been replaced with dismissive money grubbing employees. It's seems they can't be bothered with the individual once's the sale is final, no matter the issue. Over all my customer experience left me frustrated at the lack of support Apple has for its loyal customers and makes me wary of future purchases. It also scares me that as a customer I cannot trust Apple with my money if the process to get a refund for a product that I have not received takes weeks of effort and threats of calling in legal help.

#AppleFellFarFromTheTree
#FindYourRootsApple

Below I have included a more detailed record of my interactions with the various sales associates and managers I spoke with over the past month.

Team review:
1. Tim Jseemingly the only sincere employee. Calling my situation a twilight zone on 5/6/2020. He was the first to "guarantee" fed ex would pick up the items the same day as the delivery and that he would begin the refund process. This wasn't possible according to his associate Tanja. Tim promised to call me back later about this issue and only returned my calls on 5/13/2020 after I'd interacted with 3 other employees.
2. Tanja is all that is wrong in the customer service industry. A "true Karen" if you will. This woman was condescending, patronizing, and seemingly irritated to have to answer the phone let alone provide customer service. She stated that I was "lied to by previous Apple employees"; yet continued to victim blame by then expressing to me that it's my fault the package is sitting outside in the elements and if it's stolen it's my responsibility because "the package was delivered to the correct address" even after I explained to her that I was promised a specific delivery window and when that failed changed the delivery address. She also encouraged me to ask people in my life to "break quarantine" and go get the package for me while I was out of state. When I stated that I was not comfortable asking someone to break city ordinances she asked if I could have a neighbor grab it. Again I had to defend myself and state I have no relationship with them and again she blamed me for not having someone to go grab the items. She then stated "in her notes it states I return the 13th" which is a couple days away so why don't I just keep the one that's there. I stated that 1) we don't know that it is there 2) it's been outside exposed to the elements during the tornado/stormy season in Nashville for what will be 7 days at that point and I'm not comfortable accepting any electronic item that's been outside that long. Tanja then told me she would file for FedEx to go pick it up (because previously a pickup date wasn't selected). And that until the item is in the warehouse she can't issue a refund. So call back in a few days.
3. Mel started out defensive and agitated took the offense similarly to Tanja leaving me feel attacked and victimized by the company as a whole. He was the first employee to call me back to ask if I wanted a replacement or a refund though. He called back on May 13,2020.
4. Bethany was apathetically understanding to my situation stated she "didn't know why only part of the refund was issued when both were filed and "cleared" on the same day". Bethany also reconfirmed that I've definitely been given wrong info by Apple employees and that she has no idea why my refund isn't being processed, she also gave a dismissive apology for the misinformation and told me to call back in a few days if the refund still hasn't processed.
5. Neil once again reconfirmed that Apple didn't know what was going on; admitting it's odd that $20.00 of the issue was refunded on one day and that six days later the remaining $1580. 00 still hadn't posted when it was cleared and approved as far as Apple is concerned. He was the first representative to assure me a call back and actually follow through with it.

#AppleFellFarFromTheTree
#FindYourRootsApple

Aside from Apple eventually turning evil and destroying the world, bringing doom to all humanity and eating little children alive, Apple are a perfect computer company.

As a long time PC user, supporter, defender and warrior... I am still all of that,
Except I'm posting this on my aluminum 13" Apple laptop. As well I use a 27" iMac i7 at work for Video and Photo editing.

Apple definitely has the pizzaz to captivate all sorts of users. It's products are outright alien and wondrous. Their ability to work, just work, not fail... I don't know how else to express the WTF this thing is still alive?!

Out of all laptops out there, Apple's are the only ones which can take on a glass of wine and still be revived. The over-engineer the heck out of their computers - most every component is internally protected by a short detection system built in on a hardware level. Any short occurring, like a liquid spill, will instantly shut down the system, and will not let user turn it back on, until all shorts are cleared.
A 10 minute motherboard cleanup with a toothbrush and alcohol, and a 2 hours drying period later, you got a working MacBook (Although my keyboard did need replacement after - with a new backlit one), as opposed to PC laptops usually blowing 1-2 internal components, down to actually burning down.

For people looking for opinions of Mac vs PC, I gotta say it's personal preference. Both have good uses, both are used in my house and my work, both have bugs, viruses, nincompoops and weird glitches.

Downside of a Mac - price range. Theres no denying, Mac is overpriced immensely for the same components you can get in the "PC" label. It's no secret that you can install OSX on PC's, but it's not worth discussing, since a) it's painful b) it's illegal.

Having Mac's switch to Intel processors, and the ability to run Windows natively; virtually eliminated the compatibility argument. As well lots of games are now actually releasing for Mac and PC. One thing to note about games: performance running the same game on OSX vs Windows is noticeably worse in OSX, 20%-30%

Personally I think Apple is getting overrated big time, but unfortunately (fortunately), their computers actually deserve the praise. Which means I can't say I hate Apple =)

I am extremely frustrated with Apple and their services' as I had bought one of their iPhone XS devices BRAND NEW for $1,600,8 months ago and it no longer charges via lightning cable as the charging port no longer works. I have called them and asked for my options but being currently closed due to covid-19 Apple said my options were limited. I can either ship the device to them for it to get assessed then POTENTIALLY fixed then sent back which could take around a month depending on shipping which I explained I couldn't do that as i'm an essential worker in this pandemic. Their response to this is "Apple couldn't give me a phone to use in the meantime while that process is being done". My second option was to call and book an appointment with one of their Apple authorised businesses that are still operating to have them look at it - then get back to apple with the issue, to then either fix it at no charge or if the issue being my fault - I pay for it. I was also told it could be caused by using too many different cables which would make the damage my fault so I then have to pay for it. The following day I then called the most local Apple authorised business being 45 minutes from where I live and they then told me that they're booked out for the next 3 weeks and I have to call weekly to attempt to make a booking - which is almost impossible as they don't answer the phone and don't respond to emails. I then asked when's the best time to call and when do they open the bookings for the next week and they couldn't give me a day or time expecting me to call daily to get a booking and even if I got the chance to make a booking i'm currently working 6 day weeks from 6am to 4pm as an essential worker and the Apple authorised business closes at 5pm and is not open weekends; making my chances near impossible. I then called back Apple explaining that the two options they had given me weren't good enough as with covid-19 I'm an essential service working Monday through to Saturday and my phone doesn't charge. They've told me they essentially could not care less. After hours and days of fighting the best option they could come up with was me paying $40 out of pocket, to send in my phone and be without a phone for days and have them return me a MANUFACTURED PHONE - not even a brand new phone! I am extremely disgusted that Apple is a multi-billion dollar corporation and they can't even 1) spare a new phone for a customer who spent thousands on the phone that is STILL UNDER WARRANTY & 2) help out an essential worker who is risking their life to service Australia. Honestly considering spending my money elsewhere from now on and you should too - this isn't how a successful business should treat their loyal and paying customers - pandemic or not they weren't going to help me either way. Apple needs to be boycotted.

For years me and my wife and obviously many others, have been throwing money at apple to the point where apple apparently feels Apple no longer have to provide quality products and services. People stand in line for days to discard hundreds of dollars, so they became careless, selfish and mediocre.
Our first Apple products were great. As the years went by, it appears we all were easily sucked in for one of the most expensive product lines of crap. Our last few experiences with Apple products and customer service were so bad that I have decided to stop buying Apple products. Stop dying to give them money before their stuff is even available! Let it get dust on the shelf and maybe they'll eventually produce a dependable product! Everything started with my phone having issues with my voicemail. As I use my cell for business in a daily basis, I would receive calls, and many times voicemails. Every time I would want to listen to my voicemail the phone will freeze, and I would have to restart it with the power button. I've been dealing with endless calls and customer service iddeaots and unreliable AppleStore Appointments, for about a year, until I had to switch to 8Plus. The issue was with 7Plus... that 7Plus was replaced few times, couple times because of the voicemail issue and once because the screen failed. Everytime I had to pay a fee. Whyyy? Why paying fees when the damn phone screen fails after a few days the phone has been replaced?
Then I made a purchase online for Cyber Monday, suposebly there was a $100 discount stated clearly on the website, to find out after I made the purchase that the $100 was, in fact, an extra purchase for $100 Apple Gift Card. What a load crap! After pouring thousands every year in Apple products, to waste a couple other days of my life to clarify and fight for the $100 discount it's just above and beyound. I hope that $100 will freacking make them a lot richer.
And now, my wife's watch touchscreen just came off, out of the blue the $900 freacking watch failed after just a year. My wife is on her way to the Apple store to get a watch replacement. Obviously, I expect like $150 or $200 fee... why, why pay a damn fee when ur products keep failing?!
I am done! I will switch and turn away from Apple and I will make sure all my friends and family will hear my story and I shall do my best to convince them to turn away from these crooks!
BAN Apple forever! You'll also look less like some iddeaots standing in line waiting to throw money into the toilet.

I switched from Microsoft to Apple in 2009. Nearly 8 years later, I am still a mac user & do not plan on going back to windows anytime soon. I have Mac Mini, and 3 Macbook Pros. Honestly one thing I love about macs is Apple are very sturdily built. I once had a Dell laptop... until my little infant niece threw a teething ring at it & shattered my Dell's screen. Let's just say the impact was very light, but apparently still too hard for that plastic piece of garbage some people tend to call a computer.
Apple Macs though? Why my goodness I've had my macbook pro for 3 years... it's been to college with me, it's traveled around the world with me.
Oh & if you want much more reliable speed, buy a mac. Yes, it's worth the money.
Apple's customer service? Well they seem to be a little too passive aggressive sometimes. But they get the job done & if they can't help you, then they can't help you. Sure, most of them don't speak english but they will help you if you need it.
I have a closet filled with computer parts. I call it "The PC Cemetery". These are from computers that broke or failed over the years. There are also whole laptops in there that at some point decided to just magically die on my desk one day. Do you know how many Apple products are in my PC Cemetery? Zero. ZERO! You know why? Because they were built to last, not magically croak on me during a project.

But I'm not letting Apple off the hook that easily...

Apple's business practices are super questionable. Since when do you get rid of the Headphone jack... in an iPhone? I mean it's bad enough I gotta listen to kids blasting their trashy hip hop music from their speakers. Now I can't tell them to put some headphones on... because they have an iPhone 7 or higher. What company... ditches a headphone jack? Apple is a company who, when making a newer version of a product, discretely removes more features than it adds. And most of the features they add are inessential to the casual user.
Also let's not forget about the new Operating systems every year. Hurray! Here is the most improved version of iOS & OSX! We added 5 "new" features & changed the default wallpaper! There it is, this is the future! With this technology, we will be able to colonize deep space & travel back in time to the Triassic era! Behold... macOS Sierra. Feast your sights.
Yes Apple that's nice. You spend more time developing these new operating systems. You could introduce many more features.
The way I see it, when Steve Jobs died, he took Apple with him. Sure, I still love their products (well some of them). But let's face it... If Tim Cook was the founder of Apple they wouldn't have squat worth selling.

Apple has become TRASH
I used to be an Apple FANATIC. As a late Apple adopter my first device with the pin wheel MP3 player. I believed you get what you pay for that the premium price tag meant I would experience exceptional service. THAT USED TO BE THE CASE.

I was less than enthusiastic about the continuing iOS updates and how that gradually made rather good handsets obsolete. Still as I started using more and more of the iPhone capabilities it became a part of every part of life from shopping to cooking and even exercise in some way Apple got incorporated into everything. Then came my iPad Air which I was given as a sign-up gift for a household utility. I was now fully an Apple user until 3 weeks ago when my iPad Pro was last updated and everything went sideways. My device was wrecked as I could not do anything on it reliably. It would crash looking like it was a hands free hard reset but not responding like a hard reset and starting up in 5-15 seconds opening in the standard ways. I was given the run around about doing factory reset, delete and reload the affected apps then having to reinstall the update but for that the PRO needed help from a computer (yes, I know it's supposed to be a stand alone portable device). What followed was a comedy of errors, device would not backup, couldn't get the update to fully reinstall, had a host of random errors but most of it was hampered by the fact that the device kept on restarting itself in after a few moments. The device became more erratic after "fixing" it was escalated and engineers advised that yes the hardware could very well have been affected by the software update but it would still be an out of warranty service in other words "we messed up but you get to pay for the fix".

What angered me the most of my experience was the way Apple kept looking for a way to blame me, flat out lying to me, the being passed around like a hot potato and the refusal to accept that their software damaged a perfectly good iPad which I have every right to expect them to repair. Yet all I got is "we sorry but you know it's not covered by warranty" to which I responded that I didn't break it your software update broke it. I then said I wanted to refer it to my local consumer disputes tribunal and would need to know whom to name as a representative. So NO they won't give me the a name or title. They won't tell me what the process says just this is their decision event though the software caused me loss and damage they maintain the position that they have no responsibility to provide remedy. In the end they violated my consumer rights and left me with the full understanding of the low standing they view people. Anyone who buys Apple can look forward to paying premium for the privilege of being treated in a manner that would leave you feeling like a class A idiot for believing their Hype.

I now have an inconvenient paper weight. I was due to upgrade my phone now that they finally at long last have a product that would have suited my needs. I will not be buying Apple if there is anyway to avoid it and there certainly are many ways to avoid Apple products. When the 10 Apple devices ranging from iPads to MP3 players need upgrades I will be sourcing something where I get what I expect or where I can replace the device without substantial financial loss.